Microsoft - Tech Support Customer Service Issues

I have been trying to use the Microsoft Authenticator App for the past 5 days. I am currently on a home network with 4 Windows 10 Pro PCs. Firstly, my new Android Samsung Galaxy A53 5G does not display a keyboard in the authentication app. Additionally, I have an outdated secondary email address associated with my account that I need to update. I am facing a problem with admin rights across my network and cannot wait 30 days for resolution. I am a loyal customer in need of urgent assistance. My Microsoft email is [redacted] The secondary email, [redacted], is inactive. If I had known about these issues, I would have updated my information sooner. Unfortunately, my Android Authenticator app is not showing a keyboard, making it impossible for me to proceed. My cell number is [redacted]. Thank you for your help.

I have been working as a PC technician since the first Pentium 75MHz processor and I am proficient in all versions of Windows. Recently, I encountered a problem with the Microsoft Authenticator App on my Samsung Galaxy A53 5G. The app does not display the keyboard, making it impossible for me to enter any information. Despite trying everything, I cannot get the keyboard to function. Additionally, I need to update my profile information on my Microsoft account, as the recovery email [redacted] is no longer active. I recently reinstalled Windows on one of my gaming PCs and discovered the new authentication app. However, I have lost my administrative privileges on my home network. I desperately need assistance in resolving these issues to ensure my account remains active. This is the first time in 30 years that I have sought help for a technical issue. Thank you for any assistance you can provide. Sincerely, Robert J Felt.

I recently had to have my computer serviced because it crashed while I was online paying a bill. I took it to OfficeMax/Depot for repairs. The technician set up a phony username and password for my Microsoft account, and now I can't change it back to the original ones. The username is [redacted], but I don't own an AOL account with that name, so Microsoft won't accept it. The password set by the technician is TechServices23.

My brother sent a $30 video game to my account, but I couldn't redeem the gift because it wasn't available in my region. Customer support has been difficult to contact, except for one representative who advised me to click on the refund button in the order history. However, I couldn't find the refund button. I attempted to change my region and even had my brother log into my account from his country to accept the gift, but it still didn't work. Both of us currently reside in Europe, which adds to the frustration of the situation. We usually don't have much disposable income for leisure activities, so this has been a disappointing experience. Thank you for your attention to this matter.

I seem to have misplaced my phone and unfortunately, I don't have my phone number handy. To make matters worse, I am unable to log into my account, as it requires authentication via a mobile app. Although I have received the code sent to my Gmail account, the system seems to be prompting for additional verification through my phone, which I have not been able to receive any calls on. Could you kindly disable the app authentication, allowing me to regain access to my admin account? Alternatively, if there is a way to authenticate solely through my Gmail account, kindly guide me through the process. Here are my details: - Email: [redacted] - Associated Gmail Account: [redacted] - Phone: +[redacted]00

My wife's and son's Microsoft accounts' Start Menu on this computer is malfunctioning, causing a delay of 7 to 10 minutes during startup with the message "We're preparing Windows." Upon logging in, a "Critical Error" regarding the Start menu appears, prompting a sign-out. Their settings, folders, and files disappear once logged in. Interestingly, my Microsoft account on the same machine functions without these issues. The computer operates on Windows 11 Pro.

I am a 79-year-old pensioner from Ladysmith, KZN. I have been using Microsoft since [redacted] while working at General Electric. In [redacted], I purchased my laptop and had an email address [redacted] with Telkom. Recently, Telkom informed me about switching to fiber, so I created a new email [redacted] Soon after, Telkom disconnected my Tigger email. I urgently tried to update my email with important accounts like FNB. However, my outlook got locked due to unusual usage. I rely on it for all my accounts and payments. I kindly request to have my outlook reinstated as soon as possible. You can reach me on my cellphone [redacted] or my new email [redacted] Thank you for your prompt attention. Derrick S.

Subject: Issue with Email Address Transition Dear Outlook Team, I hope this message finds you well. I am facing some difficulties with my email transition and would appreciate your assistance. I am a 79-year-old pensioner living in Ladysmith, KZN, South Africa. I initially had an email address with Telkom, [redacted], but due to the installation of a new fiber optic connection, I had to switch to a new address, [redacted] Unfortunately, I encountered challenges accessing my new Outlook account as it appeared to be already taken, and my old Telkom email was deactivated without prior notice, causing communication issues with my contacts. I rely heavily on emails to communicate with friends, relatives, and important entities like banks. It has been frustrating to experience this disruption in service without warning, especially because of the volume of emails I handle daily. I selected Outlook for its reliability, and I find it disappointing to face this inconvenience. I kindly request your support in resolving this matter promptly so I can resume using my email effectively. Your attention to this issue is greatly appreciated. Thank you for your understanding and assistance. Warm regards, Derrick S.

My Apple ID shows that I have an Office [redacted] subscription valid until April 8, [redacted], with automatic renewal. I am facing issues accessing the office products necessary for my job. Whenever I attempt to restore my previous account, I receive a message stating that there's no registration. This problem started around March 20. I would appreciate compensation for the inconvenience caused by not having access to my tools. Additionally, I used OneDrive and I am concerned about the possibility of losing all the data stored there.

I am locked out of my Microsoft Outlook accounts in a loop of password resets. One account prompts for a code sent to another email, creating a loop. Despite knowing the passwords, I can't access any due to this cycle. I also fear being locked out of my computer as it's linked to these accounts. Phone support directs me to the website with no email contact available. My email provided here is the only one accessible amidst this issue.

I am experiencing difficulties updating my PC as I am unable to connect to any Microsoft servers even though I am connected. Whenever I try to access the servers, I receive an error message stating, "Hmmmm this page can't be reached." Furthermore, after changing hardware, I attempted to activate my key but was informed that it cannot be used. To resolve this, I bought another copy of Windows 10 Pro, but I am unable to access it from the Microsoft Store. Despite my efforts, I have been unsuccessful in resolving these issues. I am adamant about not wanting to reinstall Windows and lose all my software and data, which would require starting the installation process from scratch. My order number for Windows 10 Pro is [redacted], which was purchased on March 19, [redacted], from the Microsoft Store.

My account was removed from my computer by a professional due to hacking, and now I don't have the information to reinstall it. Microsoft has auto-renewed my annual fee, but I haven't received any assistance from them. I want either the program reinstalled with instructions or a refund. Microsoft states that my account is locked, and I need it unlocked with guidance for reinstallation or a refund of the $74.89 paid on 2/22/23 through my PayPal account.

My NordVPN protection stopped. When I turned off my tablet, I couldn't sign in as it wouldn't accept my email or password. Outlook also didn't recognize them. The last email I received was on 7/3/23. Yesterday, I tried to log in again and was sent a code for ID verification. The code was supposed to be 7 digits, but I could only get 6 numbers due to the speed of the message. It was too fast for me to catch up. Could someone please assist me? I'm 77 years old and I type slowly. My email is [redacted] I am using an Amazon Fire Tablet 10 with Fire 7 Android.

I received an email that landed in my spam folder, informing me that my credit card was declined a month ago. Following that, I received another email stating that my account had been deleted by Microsoft. I attempted to sign in but my password was not accepted even after changing it. When I tried to sign up for a free month, it indicated there was already an account linked to my email. Now, I'm uncertain how to proceed. I attempted to update with a new credit card, but it was unsuccessful. I am eager to restore my account along with its contents and proceed with a year's subscription.

I need assistance with removing the bottom search bar with "b" in it. The constant pop-ups from Bing are bothersome, and I did not request this feature. Since this was added to Windows 11 without my consent, I want to eliminate Bing and the bar from my screen. I prefer to conduct my searches independently and do not need Bing's suggestions. If removing Bing and the search bar is not possible, I may need to switch to a different operating system. I believe this intrusion goes against my privacy rights. Thank you for your help, and I hope you have a good day.

Seeking Assistance with Business Account Access I require urgent help accessing our business account. Our ticket number is [redacted]4, and we have been locked out for three days. I am unable to access the portal as it prompts for login details. Although the password works, the text message verification code is not coming through. I have been on hold for over an hour today, and despite assurances of a call from engineering, I have not received any communication. It is crucial that I regain access to our account promptly.

I am having issues logging into my Outlook email account at [redacted] I have tried to recover my account through the form, but every attempt gets declined. Access is crucial as I am unable to reach my Dropbox linked to that email, and Dropbox is unhelpful in assisting me with my account. To reset my Dropbox password, I require a code sent to [redacted] Your immediate assistance is appreciated.

I recently had an issue with my computer locking up and contacted the [redacted] number for help. I spoke with a person named Adam Smith Organization Quick Help Network Security in Albany, NY, who mentioned I was hacked by individuals from China. After spending time with him, I was transferred to Steven, a Web Security expert with the phone number [redacted]. Both individuals helped me with my Windows security concerns. I am now considering sending a check for $[redacted].00 to Westprice LLC in Westwego, LA, for computer cleaning and Windows Security. The last call I received was from a number in Waco, TX, [redacted], linked to AMA communications LLC DBA AMA Techtel comm. TX. I am looking to confirm the legitimacy of these Windows technicians before proceeding with payment. Thank you for your prompt assistance.

I have been struggling for a long time with a hacked account. Despite the hacker changing the recovery information, I can still access the password page using my email [redacted] It's frustrating as I have evidence like emails, receipts, and old credit cards linked to prove my ownership. I've been dealing with this for two years and I desperately need access to my account where all my memories and friends are stored. Please assist me in recovering my account.

I received account ownership verification from Microsoft for my primary email, du**[redacted], on 03/30/23. Despite this, I am unable to change the password as the account is temporarily suspended due to multiple password attempts. I also have another account, [redacted], which I cannot access. I received notice of a temporary password being emailed to me, but did not receive it and do not know which email address was used. In the meantime, I have set up a temporary email listed below until I resolve the issues with the two old accounts. I have not received two emails from Microsoft on this temporary email. How can I change the phone number from landline to mobile and reset the passwords for the two old emails? Additionally, I have been unsuccessful in updating my phone number from a landline to a mobile one on file with Microsoft.