Microsoft - Tech Support Customer Service Issues

I have found the assistance provided to be extremely disappointing. Communication with the customer service representative has been difficult, leaving me frustrated with the lack of understanding and support. It is disheartening that my issues have not been properly addressed, leading to a sense of speechlessness at the level of service provided. It seems evident that improvements need to be made in the customer service department to ensure better support for customers in need.

Word documents opening in read-only mode without access to the toolbar can be frustrating. It seems like you are facing issues with your Microsoft Office installation, particularly with updating Office. This problem might be related to the recent appearance of Office [redacted] on your computer, even though you prefer not to use it. As a freelance writer, being unable to edit documents can be inhibiting to your work. Seeking help to resolve these issues and make your documents editable again is crucial.

Hello Get Human, I am not in need of Microsoft tech support. My concern pertains to suspicious charges and refunds. I require assistance regarding unauthorized transactions totaling AED12,[redacted] (USD $[redacted]) over a period of two months, from December 11, [redacted], to February 10, [redacted], as indicated on my UAE Dubai bank statements consisting of 29 pages. These transactions were conducted using my visa debit card number which affected my savings account for purchases in USD from both the Microsoft store and Microsoft Xbox. It is important to note that I do not possess a Microsoft account or own an Xbox. I am discontent with this situation and thus formally lodge a complaint with Microsoft store. I urge for an investigation to be conducted on this matter to secure refunds or compensation for the entire amount stolen from my account. Thank you, Willow Bay

I am experiencing difficulty accessing my desktop computer at home due to a locked Microsoft account and a request for a password reset disk, which I have not created. I am seeking assistance to unlock the account and to install my turbo tax program. Desktop Details: Name: KUMARPC-[redacted] OS Edition: Windows 10 Professional Version: [redacted] OS Build: 10.[redacted] System Type: AB350N - Gaming WIFI RAM: 15 GB Serial Number: Default String I am in touch with Microsoft regarding this issue since last November, but it remains unresolved. I can provide more information if needed. Contact Information: Phone: [redacted], [redacted] (Mobile) Email: [redacted] Your help is greatly appreciated. -Kumar

I am having trouble accessing my account. I noticed that the code can only be sent via text message to a cell phone, which I do not have. Since my email is currently down after a computer crash, I am unable to receive the code that way. I am 88 years old and do not use a cell phone. Is it possible for the code to be sent via voicemail to my landline number: +1 [redacted]? Thank you in advance.

My mother-in-law is locked out of her computer, and I've exhausted all Microsoft options with no success. The main issues are: 1. Unable to access email for the authorization code. 2. Text authorization code can only be sent to a phone that doesn't receive texts. 3. Secondary email information didn't meet the account recovery criteria. I attempted to call the [redacted] number, but the automated voice directed me to use online support. A voice-enabled code for phone verification would have resolved this efficiently.

In "File Folder" and "This PC," I see my hard drive partition letters. C: - new SSD hard drive with a fresh copy of Windows 10 Home, which I boot from, appears to work. G: - I can't access this drive at all. I: - Properties show it's 60% full, but I can only access about 10%. The rest won't let me access it. When I copy a picture from a folder, I can paste it in an outgoing email. I can copy the picture to my hard drive pictures, but I receive an error message when trying to open it. However, if I boot to a different hard drive with Windows 10, it works. The error message reads: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I am running Windows 10 Home version 22H2. What can I do to access these drives?

I am experiencing difficulties with my HP laptop as it is currently not producing any sound. I had enlisted the help of a technician named Sayad under ticket #[redacted] to address this issue. Unfortunately, I had to step away during the diagnosis process, and Sayad recommended reaching out to Microsoft Support to complete the resolution for the sound problem. He mentioned running a program to fix the issue as he suspected that the computer might be corrupted, preventing access to settings and other programs.

I am facing difficulties with accessing my rewards due to an issue with my account on the website. I have attempted to seek assistance from Microsoft for months without success. Updating my personal information is impossible as the website does not allow me to input my phone number. Navigating the website has been frustrating and unproductive. Thank you, Patricia L. Email: [redacted] Phone: [redacted]

I created an email account for my young son to send him emails when he reaches milestones. Unfortunately, I forgot the password and have tried to reset it. The process asks me various questions like name, surname, country of origin, and postcode. However, our postcode has changed since his birth, and I have tried both the old and new ones. Additionally, it asks about the subjects used when sending emails, but no emails have been sent from his account yet. I'm unsure how to proceed to access his email account.

Hello, good afternoon. I am trying to recover my account under the email [redacted] I filled out the support form, but it says I did not provide enough information to retrieve it because I don't remember my password. I really need to regain access. Please help me, I am Brenda Garcia. I don't know what else to do since the forms I have sent have been rejected due to lack of information. Thank you for your attention. Here is the email where you can help me, please.

I recently purchased a new computer and an Office [redacted] subscription, both in the last 10 days. Lately, I've been having trouble opening Outlook, needing to repair it each time. This level of quality is disappointing considering the investment I made. Contacting technical support has been difficult as I navigate through an unhelpful AI system. If you are unable to resolve this issue, please process a refund. I'm an elderly individual with someone assisting me with computer matters, and it would be helpful if you could also send any relevant information to him. His email is [redacted] I await your prompt response. Thank you.

I'm facing a problem with my Microsoft account. It seems to be linked to my local account under [redacted] Unfortunately, this has led to two email scams where my contacts received spam. I'm unable to access these emails. I can't log into Microsoft to close the accounts as I don't receive text messages on my cellphone. It's frustrating that I'm unable to take any action to resolve this issue and close the compromised accounts.

My Windows Defender on the newly purchased Chrome laptop has disabled Windows with a warning about a possible infection. Although I understand how Defender works, I am confident I have not encountered an actual virus and need to restore operation. The warning advises against rebooting the equipment. I use Norton Anti-Virus and Lifelock for security, and recent scans show no viruses present. How can I reclaim operational status without causing additional problems if I reboot? I have confirmed my network with other computers, and none have encountered issues. My other two Windows computers did not face any problems when visiting the same site. I have removed the Chrome laptop from my network.

I have an older Dell laptop, an Inspiron 15, [redacted] series, running on Windows 10. Unfortunately, it cannot support Windows 11. Despite my long history with computers since the MS-DOS days, I find myself struggling with the technical aspects at 71 years old. Recently, my laptop has been running very slowly, and I suspected a virus or malware. Due to financial constraints, I opted for a free protection solution and purchased a one-year Avast subscription. Despite some minor improvements, my laptop still experienced significant slowdowns, prompting me to seek a refund within the 30-day window. The Avast support team repeatedly assured me that the software was not the issue, even though the problem persisted. I uninstalled Avast and have seen slight improvements, but I need a reliable protection provider that values customer service and offers human support. My computer is essential for daily tasks like grocery shopping and ordering medication, and I cannot afford to fall victim to scams. Thank you for any assistance you can provide.

I've been struggling to access my Outlook account for a few days, and it's been really frustrating. I tried using the account recovery option, and they sent me some codes. However, because it's a dual system, they mentioned they would send another code to [redacted], but I haven't received it yet. When I bought Microsoft Office [redacted], I expected to have access to support. I wish there was a way to call an '[redacted]' number and speak to a human for help. My cell phone number is [redacted]. I would appreciate any assistance you can provide. Thank you.

On February 17th, [redacted], I was alerted by my bank about a $[redacted].99 charge for a Microsoft subscription on my credit card. I did not make this purchase, and I have been unable to contact anyone about this unauthorized transaction. This charge has caused my account to go into overdraft and has impacted my ability to pay my bills. I urgently need assistance in resolving this matter.

I'm having trouble accessing my account due to an outdated email address, and the alternative email is only recognized for billing purposes. I need to remove [redacted] and add [redacted] I think the phone number has also changed. Additionally, my husband, Francis Sage, who was on the account, has passed away. Is there a way to transfer the account to my name? I appreciate any assistance as I've exhausted all other options. Thank you.

I have Office [redacted] installed on my MacBook Air, set to expire in [redacted]. After upgrading my MacBook Air, I decided not to continue with Office [redacted] and purchased the Microsoft Office package with a one-time payment. During the new Microsoft Office installation, I needed an Outlook/Hotmail address. Since my existing Hotmail address was linked to Office [redacted], I couldn't use it. I created a new Outlook account with the help of an Apple vendor to proceed with the installation. Unfortunately, after migrating data to the new laptop, Office [redacted] was reinstalled, and I forgot the password for the new Outlook account created. The account is now locked, and I cannot recover it as I haven't used it for emails or purchases. I need to regain access to the new Outlook account to utilize the Microsoft Office package. Calling Microsoft for help only leads to automated messages, which have not been useful in resolving my issue.

I have some Microsoft accounts that I need to close, but I'm unsure of the usernames and passwords. It's confusing for me, and I need assistance finding out the accounts I have open so I can safely close the ones I don't need. My service provider is Microsoft, not the one I usually sign into, and I want to get this fixed.