Microsoft - Tech Support Customer Service Issues

I am experiencing issues with my Microsoft Office Excel version 10 software. I struggled with opening Excel spreadsheets sent to me with an xlsx extension. To use the software, I had to convert the files to "open document spreadsheet" format. However, when I attempted to email these spreadsheets with xlsx endings, the recipients couldn't open them. Moreover, when I tried to access xlsx files on my computer, a dialog box appeared prompting me to open or save the document. Clicking either option led to a new dialog box with a slightly different title. I need assistance with this problem.

I recently purchased a new phone and am trying to set up Snapchat. However, I can't recall the password for my Snapchat account, and the phone number associated with it is outdated. The email linked to the Snapchat account is also inaccessible as I can't remember its password. Accessing this account is crucial as it's tied to my Microsoft account, the only way I can log in to Snapchat where all my photos are stored. Creating a new account is not feasible. Despite attempting to recover the old email address multiple times by submitting requested forms, I keep receiving notifications that I haven't provided enough information. I seek a different verification method, considering that the email is indeed mine, and I would really value a valid response.

I have a charge that is not mine for invoice number G[redacted]76 dated September 6, [redacted], at 10:59 PM. I disputed this with my bank, and I previously spoke to a helpful woman at Microsoft regarding this fraudulent activity. She updated the necessary information on my account. Despite assurances from an Azure representative that my money would be returned as the account linked to the fraud was closed, I am still out $2,[redacted].75. I was informed on 9/16 by J. Elekes, a support engineer for Azure, that the issue would be resolved promptly, but to date, no action has been taken. I am a 62-year-old woman on a fixed income, and I urgently need this matter resolved. I hope to avoid any unpleasant confrontations and would appreciate speaking directly with a representative rather than communicating solely through emails.

Hello, I am having an issue with my Microsoft account and Minecraft account connectivity. I unknowingly clicked on a suspicious link and my accounts were compromised. The hacker removed my Minecraft account and when I tried to reset my passwords, I found my Microsoft account inaccessible as my email was not recognized. My email linked to the accounts is [redacted] I have contacted Minecraft, but they mentioned it is a Microsoft account issue. As a result, I am unable to access either account. I am hoping for assistance in transferring my Minecraft account (username: uhlysa) to a different Microsoft account to regain access. I can provide necessary details like Order ID and Transaction ID if needed. Thank you for your help in resolving this matter.

My case number is [redacted]. When I open the Microsoft Edge icon, my open tabs are positioned too far to the right of the screen, making it difficult to read all the information. Additionally, I am unable to properly access the chat box to speak with a representative online. Please contact me at [redacted] to address the tab display issue. This problem occurred a few days ago, and a representative was able to resolve it swiftly by accessing my computer during the call. Thank you. I am looking forward to your call and assistance. T

I have received multiple emails regarding unusual sign-in activities on my Microsoft account. Below are the details of the emails I have received: 1. From: Microsoft account team Sent: Wednesday, November 2, [redacted] 5:19 PM Country/region: Russia/Moscow IP address: [redacted].[redacted].77.[redacted] Date: Thu, 03 Nov [redacted] 00:19:33 +[redacted] Platform: Windows 10 Browser: Firefox 2. From: Microsoft account team Sent: Wednesday, October 12, [redacted] 9:49 AM Country/region: United Kingdom IP address: 45.98.35.88 Date: Wed, 12 Oct [redacted] 12:11:11 -[redacted] Platform: Windows Browser: Chrome 3. From: Microsoft account team Sent: Saturday, October 8, [redacted] 6:11 PM Country/region: United Kingdom IP address: 45.78.91.76 Date: Sat, 08 Oct [redacted] 21:05:56 -[redacted] Platform: Windows Browser: Chrome I am experiencing issues with starting my computer and would appreciate assistance in resolving this matter. Thank you.

I need assistance with unusual sign-in activities on my Microsoft account. Can you please check the country/region and dates of the emails that were sent? I am having trouble starting my computer. Thank you. --- Hello, I am experiencing some unusual sign-in activity on my Microsoft account. Please see the details below for the emails sent regarding suspicious logins. Any assistance is appreciated. Thank you.

I am experiencing issues with restarting my computer. It is prompting me to reboot repeatedly, resulting in slow performance. I am receiving a blue screen with the Stop code unexpected store exception. The following link provides more information: https//www.windows.com/stopcode. Additionally, I have noticed unusual sign-in activities on my Microsoft account. The emails I received indicate logins from Russia/Moscow, United Kingdom, and unusual activity prompts. Can someone please assist me with these concerns? I appreciate your help in solving these problems. Thank you.

Subject: Microsoft Tech Support Assistance Needed I am experiencing two issues with my computer that require assistance. Firstly, my computer is having trouble starting up, displaying a blue screen with a stop code unexpected store exception that does not resolve itself, leading to slow performance. Secondly, I have received emails reporting unusual sign-in activities on my Microsoft account, originating from foreign countries like Russia and the UK. The emails provide specific details regarding the sign-ins, which I find concerning. Any help in resolving these technical issues would be greatly appreciated. Thank you.

Subject: Microsoft - Seeking Technical Support Assistance I am encountering two issues with my computer that I require assistance with. 1. My computer is having trouble booting up, displaying a blue screen with the stop code unexpected store exception. Despite the promise to restart automatically, the system never does, and when it finally starts, it runs extremely slowly. I need help with this. 2. There seems to be abnormal sign-in activity on my Microsoft account, with emails indicating logins from foreign countries like Russia and the United Kingdom. I received alerts from the Microsoft Account Team about these activities. I need help addressing and resolving these suspicious sign-ins. Thank you for your support. Best regards, AJ

I am experiencing issues with my computer and need assistance to resolve them. 1. My computer won't start properly and displays a blue screen with a stop code unexpected store exception. Even when it attempts to restart, it remains slow. I would appreciate your help with this. 2. I have received multiple emails from the Microsoft account team regarding unusual sign-in activities, originating from Russia/Moscow and the United Kingdom. The emails detail login information and urge me to review recent activities. I am concerned about the security of my account and seek guidance on addressing these unusual sign-in attempts promptly. Thank you for your assistance.

I spent a long time this morning on the phone with a "Windows agent" regarding a Dangerous Alert on my desktop computer. Despite some challenges in communication, the agent conducted a thorough review of my connections including my landline phone, computer with email, and online banking. Concerningly, he concluded that I had been hacked and leaked in multiple areas. He assured me that he would conduct further checks to identify the extent of the hacking and leaking. However, I found it concerning when the agent repeatedly emphasized that I should not disclose any information to anyone. This raised some legal concerns for me. The agent scheduled a follow-up call for Monday morning to verify if the issues had been resolved. Strangely, when the phone rang, the caller ID displayed "Finley," which made me think it was someone else, but it turned out to be the same agent. Given the situation, particularly the repeated instruction of confidentiality, I wanted to seek some advice or clarification.

I'm having an issue where I am constantly prompted to sign in and perform various tasks to fix a problem that I never asked for in the first place. I did not install this and now I'm being instructed to uninstall it by following a series of steps. This is frustrating because I don't have the time to deal with phone issues all day, that is what your team is supposed to be responsible for. I am using Microsoft 11 but keep experiencing Bing taking over my phone through Microsoft Edge, preventing me from using my device properly. This is not the service I expected or paid for. If you want me to use your products, they should work seamlessly without causing disruptions.

I am experiencing ongoing challenges with stop code errors and the presence of viruses and threats on my computer. I am seeking assistance to share screenshots of these issues for further guidance. Your prompt attention is greatly appreciated. Thank you, Cristian David

Subject: Need Further Assistance with Microsoft Tech Support I am still experiencing issues with my computer rebooting even after contacting Microsoft Support. Cristian David requested a picture of the stop code error message displayed on my screen. Could you please provide me with the phone number where I can send the picture for further analysis? The error message states "Stop code unexpected store exception." My device is unable to restart and displays messages like "Preparing Automatic Repair" and "BOOTMGR IMAGE IS CORRUPT." Additionally, my Virus and Threat Protections seem to have conflicting information regarding the need for action. There appears to be an issue with my app and browser control that needs attention. I would also like guidance on how to permanently remove threats listed in the Virus and Threat Protections History to enhance my computer's performance. If possible, I would appreciate tips on optimizing my computer's speed. You can contact me at [redacted] or via email at [redacted] Your help is greatly appreciated.

I keep receiving a message in my Microsoft Outlook inbox regarding my Microsoft [redacted] subscription. The message prompts me to "fix" an issue, even though I paid for the subscription yesterday. Everything seems to be working fine, but the message remains persistent without specifying what needs fixing. How can I remove this message, especially after already paying $79 plus tax for the subscription?

I recently purchased Microsoft [redacted] mainly to update my Outlook, but was surprised to find I got the entire Microsoft Office suite. Upon setting up my new email account, including important files and page designs, I encountered an issue with disappearing settings after adding another email address with an IMAP password. Despite multiple attempts and a system restart, the setup vanished, causing frustration. The cost discrepancy on my receipt showed $79CAN, yet I was charged $80.65CAD, which could be due to a currency conversion error. Your assistance in resolving the Outlook setup problem and clarifying the billing discrepancy would be greatly appreciated.

Lately, I've been noticing some strange ads on Microsoft Edge with mismatched pictures and headlines, often featuring women. These ads seem misleading and unrelated to the content they link to. This has been going on for a few years, and I'm concerned about why it's happening. I suspect someone might be tampering with the content before it reaches me, as I've also experienced slow speeds and freezing on Microsoft Edge despite resetting and rebooting. I've tried monitoring my router network but haven't found any suspicious activity. I'm puzzled by this issue and would appreciate any insight into who could be responsible for these changes.

Subject: Requesting Refund Due to Flight Cancellation I am reaching out regarding the cancellation of my flight from CRK to TPE on January 27, [redacted]. The flight was Z2 [redacted] with an initial departure time of 18:05 from Diosdado Macapagal International Airport and a landing time of 20:05 at Taoyuan International Airport. I hold Reservation number W2EYVF for passengers JHIH JHENG WANG, YUN XING CHANG, and YI SYUN WANG. I kindly request a refund to be processed and returned to the original payment method for this booking as well as for the other passengers on this reservation. Additionally, I have reservations with numbers RYZ3NK, M47VRM, and YZWKGY, each with their respective passengers, due to the same flight cancellation, and I request refunds for these bookings to be returned to the original form of payment. Thank you for your attention to this matter.

My husband sadly passed away on 7/4/[redacted], and the account is in his name. I was informed that I could not remove his name and contact details from the account. I have recently acquired a new computer and now use MS Outlook. Whenever I access my email, his email (no longer valid) keeps appearing. I wish to transfer the account to my name and have his contact information removed. Furthermore, his picture appears every time, and despite attempting to change it to my name, I have been unsuccessful. Can this be resolved by me or by your assistance?