Metro PCS Customer Service Issues

Hello, my name is Irene A. and I have two phone lines on my account. Currently, my family is facing health issues with my mother being unwell, keeping me busy and away from work. I am in need of my phone service to communicate with doctors, my children, and family. I kindly request to have my phone services reconnected and ask for some time to settle my bill. I have been a customer for over a year and switching providers would result in me losing my phone numbers. I appreciate your understanding and patience during this difficult time my family and I are going through. Thank you. Irene A. Phone Numbers: [redacted] [redacted] Pin# [redacted] Security Question: Diamond Email: [redacted]

I recently had a bad experience at a phone store where I felt misled into purchasing an upgrade I didn't want. Despite explaining the situation within half an hour of leaving the store, I was told they do not accept returns. The staff was unhelpful and refused to provide their names. I have reported this incident to the attorney general and fraud division. After being a loyal customer for over four years, I have decided to no longer use their services. I have also reached out to the BBB, Onbudsom, and the attorney general's office. It's disappointing to encounter such dishonest practices, especially when targeting the elderly. Bogus.

I visited the store on 61st St in Galveston, TX feeling flustered after my phone was stolen. I couldn't recall my Google password, which holds my business accounts. The salesperson was helpful as I selected a new phone. With only $81 on me for a purchase of about $70, in my flustered state, I paid with 4 $20 bills and a $1 bill. Upon returning home, I discovered I had received incorrect change, missing $9. When I contacted the store, they claimed the drawer balanced, but I am certain of the money I had as I double-checked it for accuracy. Being committed to honesty in my business and personal life, I am disappointed by the discrepancy.

Hello! I'm reaching out regarding a recent online chat where I removed a line from my account. I'm looking to re-add the line and would like to know the cost or if I should wait for the bill. I also forgot my password and visited a store where they took my personal details to reset it. Unfortunately, I haven't received the email to complete the reset, leaving me unable to utilize the website features. I hope this matter can be resolved promptly as I am considering changing carriers due to the poor service experience. Thank you.

I would like to report an issue with a recent transaction at a Metro store in Seattle. I switched to Metro and signed up for a $50 plan, but was charged $[redacted] with three different fees. When I returned to the store, the employee said he couldn't refund the fees as they were from a franchise. Despite not signing any papers, I was informed that I would not receive a refund for the fees. The staff member was unhelpful, keeping $19.79 of the overcharge when he issued a refund. I canceled my account the same day I joined Metro. The store is located in Aurora, Seattle, and the employee's name is Ed. I request a full refund and ask for assistance as the charges did not align with Metro's policies. Thank you.

My spouse attempted to set up a hotspot at a store but it stopped working the next day. We returned to a nearby metro for help and were advised to go back to the store where we purchased it. Upon reaching the other store across town, we were informed that the device was faulty, unreturnable, unrefundable, and unusable. They mentioned we must wait a week to remove it from our plan. Frustrated by the wasted money on an unusable item, I am reaching out for assistance. I have all the original packaging, device, accessories, and receipt. I hope this issue can be resolved promptly to avoid inconvenience for other customers. Additionally, the lack of customer service at both stores throughout this experience has been disappointing. Thank you for your attention and I look forward to a swift resolution and continued service from your company.

I recently called *[redacted] for the first time in three years to address an issue with the automatic payment system error. Despite my expectation for a resolution, my experience was disappointing. I interacted with three individuals who displayed unprofessional behavior, lacking proper manners and communication skills. This included inappropriate laughter, shushing, and rude attitudes. The supposed supervisor was especially unprofessional, interrupting me and not showing proper conduct. This encounter has led me to escalate the matter to the BBB and share my negative experience with others. Unfortunately, Metro has lost my business and that of five family members due to the poor customer service provided by these employees. It's disheartening to see the company represented in such a negative light.

I recently purchased a new phone from MetroPCS for an upgrade, and within less than 24 hours of having it, the phone started malfunctioning. When I tried to return the product, they refused and redirected me to another location to speak with their manager. The saleswoman was impolite and questioned me for having two Gmail accounts, which I found intrusive. Despite my dissatisfaction and attempts to return the faulty phone, I was denied and even charged $53 to reactivate my old phone. This situation has been very upsetting as the new phone only works sporadically, leaving me unable to effectively communicate with others. This experience has caused me embarrassment and inconvenience, and I have missed important communications as a result of not being able to return the phone.

Hi, I'm Janita Gordon. I recently left MetroPCS on J.M. Keynes in Charlotte, North Carolina, due to ongoing account issues. I've been trying to separate from my ex-boyfriend's family plan for a month or two, but he keeps adding $20 each month to keep the account active. As a result, my phone has had no service. Despite visiting the store in Charlotte and trying to resolve the situation, I faced challenges due to security code requirements. I changed my plan, started a new account, paid $50 for the new plan, but within less than 24 hours, my phone was suspended again. I only discovered this in the morning and requested a refund as I did not initiate the suspension. This situation is frustrating as it affects my ability to be reached in case of emergencies, given my responsibilities. I urge MetroPCS to address this promptly to ensure my phone works reliably.

I usually pay my MetroPCS bill on the 29th each month. I recently changed jobs, and my pay day switched from Friday to Wednesday. When Wednesday rolled around, I had to pay rent, and now I don't have enough money for my phone bill. My previous job's schedule was aligned with my bill payments, but I'm still adjusting to my new pay schedule. I just need a one-time extension on my MetroPCS bill as I rely on my phone for work, and missing a call could cost me my job. I can pay the bill within 7 days of the extension or agree to any other terms discussed. My contact number is [redacted]. Thank you for your understanding.

Dear Corporate Office, I am writing to inform you that my service was shut off. I am on the $52.00 plan and have paid my bill. When I called customer service regarding my cash credit of $[redacted].00, the representative, Candy, informed me that I didn't have any credit. This is unacceptable as I confirmed my credit amount last month. I am puzzled as to where my cash credit has gone. I diligently make my payments each month and have had a cash credit since [redacted], which I check periodically. I am a kindergarten teacher and not being able to receive calls from parents was highly disappointing. I only realized my phone was off at 6:00 p.m. I would be grateful if you could assist me in resolving this matter. Thank you in advance for your time and patience. Respectfully, Vivian Horne

I received a free phone from the Smithfield Street Metro in Pittsburgh, PA on May 23, [redacted]. All I wanted was a free phone with a $60 unlimited plan, without a case as I could find one cheaper on Amazon. However, I was charged $[redacted]. The employee insisted I take a case for free, but when I got home, my daughter noticed I was overcharged. After contacting Metro customer service, they confirmed I shouldn't have paid more than $75 plus tax. I reached out to the district manager, who acknowledged the overcharge and promised to send a copy of the receipt to their boss. I am currently residing in a domestic violence shelter and switched phone carriers to stay safe. Despite loving Metro, I cannot afford to have money unjustly taken from me. I am considering going public with this issue to alert others. My name is Dawn Heasley and I urgently need assistance in getting my overpayment refunded. Thank you.

I visited Metro on Main Street in Woburn, MA, to claim my phone's warranty. When I asked for my phone and charger, the person assisting me, who I believe is the owner, mentioned that the charger wasn't included in the warranty. It seems that this manager/owner often doesn't provide customers with the complete product when utilizing the store warranty. Additionally, they sell chargers and Sim cards obtained from traded phones or warranty claims. I, Lovie Larry, have experienced multiple issues at this store over the years and I find it unacceptable. Please contact the store and inform the owner that I expect to receive both my phone and charger when I collect my device, along with all items from the original box. Having been a loyal customer with three phones at this location, I feel disappointed by the lack of respect towards customers by not providing all necessary items.

During my recent in-store visit to add a line, I explained what I wanted to do and followed the representative's guidance. However, at the end of the process, I was informed that I was eligible for an upgrade that would have saved me over $[redacted] on what I had already spent. I feel upset that I wasn't presented with this option earlier and now my monthly bill is higher than it could have been. When I asked if it could be changed, I was told it was too late as it was already in the system. Can you please advise me on how to possibly void this transaction and set up my account differently? I need assistance with this matter urgently. Thank you for your help.

I am reaching out to MetroPCS regarding the ongoing lack of service in Plainview, Texas. I reside in Dallas and have been attempting to contact my mother in Plainview without success. The lack of communication caused me significant concern, prompting a six-hour journey to check on her well-being. Discovering she had been without service for almost a week is unacceptable. This situation is distressing as it put my mother's health at risk, given her need for insulin and inability to reach medical assistance. MetroPCS needs to address this issue promptly. Upon visiting the 5th Street location, the unprofessional atmosphere I encountered and the explanation of tower issues only added to my frustration. I spoke with area manager Cisco and was offered a credit, but what I truly seek is for my mother and others in Plainview to have reliable service. As a concerned customer, I urge MetroPCS to rectify this matter promptly. Thank you.

Today, I opened an account with two lines following your advertisement offering two free phones for $80 with a switch. Unfortunately, upon leaving, I ended up spending $[redacted] and committing to a $66 monthly plan which was not initially discussed, leaving me quite disappointed. As a financially limited disabled individual, this experience is far from satisfactory. I believed I had already paid an activation fee of $98, which seems excessive to me. In addition, the Metro PCS non-refundable fee of $15 and a screen protector were included, although the way it was presented to me made it unclear. Despite this, I did opt to include insurance for $6.

After my phone was stolen, I needed to replace it inexpensively. I visited a MetroPCS store and explained my situation to an employee. Unfortunately, the conversation was constantly interrupted by another customer who engaged in a lengthy discussion with the staff member. Despite this rough start, I intended to add a new line to my existing account with specific charges in mind. However, I ended up being overcharged, and three days later, my service was cut off claiming I owed additional fees, which I found surprising. Despite explaining the situation to the employee and their manager, they have been unhelpful in resolving the issue. I believe the overcharging and lack of service were intentional due to a personal disagreement between the staff member and me. I just want the charges corrected and the service I initially requested without any further complications. I hope we can communicate to address this matter promptly.

At the store, the representative helped me make changes to my account. I had expected thorough guidance aligning with my family's needs. Unfortunately, I felt rushed and ended up purchasing unnecessary items and services. I wish I was better informed of my options, especially since I was close to closing time. Additionally, the promotional offers and details of my more expensive plan were not explained clearly. My receipt states I can return items within 7 days if unsatisfied. I am seeking information on how to proceed with correcting these mistakes and ensuring my account reflects my needs in the most cost-effective way possible.

I wanted to share my appreciation for an outstanding worker at one of your stores. Despite the store being busy and located in a challenging area, this young lady consistently provides exceptional service to all customers, including myself. I have witnessed several people traveling far distances just to be assisted by her, showing her dedication and professionalism. I believe she truly deserves recognition for her hard work. The store is located at [redacted] 3rd Ave West, Birmingham AL. My name is Erick Taft.

Last Saturday, I visited Metro PCS on Lincoln in Napa, CA to purchase a new phone. I intended to transfer my contacts and pictures to my SD card. However, despite the phone costing $99.99, my total came to $[redacted].00, which surprised me. The staff member insisted my SD card was faulty and required me to purchase a new one for contact transfer. She mistakenly wiped my SD card clean, which was not defective; it's now empty. In the end, I spent around $[redacted].00 on an Alcatel 7 phone that doesn't work in my area. When I returned the next Monday to exchange it for a functional phone, I was informed that all sales were final, despite no mention of it on the receipt or in the store. I have been a loyal customer of Metro PCS for nearly 20 years, having purchased and returned phones in the past, but this experience has frustrated me. I tried to return the extra SD card but was denied due to my contacts being on it. I am upset about losing important data and the phone not suiting my needs. I would like a resolution to this issue, as I may consider switching to a different phone provider. Thank you, Janelle Henry.