Metro PCS Customer Service Issues

I tried reaching out via email previously without a response, which raises concerns about inconsistencies in pricing. Online advertised 4 lines for $[redacted], but the store in Lakeland quoted $[redacted]. Upon arrival, the total jumped to $[redacted] due to sales tax, activation fees higher than online, and limitations on phone models. Boost Mobile next door proved to be more transparent, offering 4 lines with Amazon Prime, Stylo 4s, all for $90 a month, with lower down payment costs. The contrast in pricing and honesty prompted my switch.

For the last five days, I've been unable to use the mobile hotspot on my Android Coolpad phone purchased from MetroPCS. The phone has been acting up, randomly cutting off and rebooting. Despite spending over 45 minutes with two different customer service representatives who attempted resets and troubleshooting, the hotspot still won't work at home, only at work. I kept receiving a message to go to cricketwireless.com for hotspot service, which was confusing since I'm with MetroPCS. Last night, while fiddling with the phone, I stumbled upon the network name METROPCMOBILE in the WiFi settings, and upon connecting to it, the hotspot started working. It's frustrating that the reps didn't suggest this. I had to resolve the issue myself by exploring every menu, deleting apps, and losing voicemails. I'd appreciate one month of free service or I'll consider switching providers. You can reach me at [redacted] or text me at [redacted].

I'm frustrated with the lack of customer service provided by the phone help. Since the ownership change, it has become challenging to communicate with the company. If things don't improve after this month, I will switch to a different phone provider. I'm disappointed with the lack of communication options other than visiting a store. Repeated attempts to speak with a representative have been futile, as I am only led in circles. The online service is equally frustrating, as the automated system doesn't address my concerns effectively. Spending 45 minutes trying to correct inaccurate information with a machine has left me angry and fed up.

I am in need of help as I am unable to contact Customer Service through phone or local store assistance. I recently switched from METRO PCS to a new cell phone provider, and when my phone number was ported, my METRO account vanished. Even though my account does not show up in your records, my cell phone number is [redacted] for Yvonne Saville. My new service is not working due to a "NETWORK LOCK" issue, despite Metro PCS saying it should not be locked. I bought an unlocked phone, so please unlock it. My passcode is [redacted]4. I also require assistance with reinstalling the METRO apps for "DEVICE UNLOCK." Please contact me at [redacted]. Thank you! Email [redacted] for further communication. I have been unsuccessful in resolving this through "GETHUMAN" as the call was supposedly connecting for more than 15 minutes.

I am experiencing an ongoing issue with the lack of service. Despite multiple trouble tickets being issued, no solution has been provided. I was promised discounted or complimentary service to ensure my number stays active until my phone can be unlocked, allowing me to return to my previous carrier. I cannot afford to purchase another phone and have had this number for 10 years – it was my deceased mother's number. This month, I was not contacted about the complimentary service and my line was turned off. I am currently on a 72-hour extension. My work requires me to have a phone, so for the past six weeks, I have been staying where there is WiFi, yet still paying rent on my home. This situation is unsustainable. I believe this should be the final month before I am eligible for an unlock option.

I misplaced my phone and couldn't locate a Metro PCS card, so I used a prepaid Visa to pay for my $60 plan. When I called Metro at [redacted] metro8 to switch IMEI numbers to my old phone, they advised me to visit a store to have it activated since I lost the previous one. I went to a Metro store an hour away, but they asked for $27 to provide a new SIM and reactivate the phone. When I returned the next day to two locations in Duluth, they were both closed for training. Additionally, my phone's Wi-Fi is locked by Google due to a forgotten email and password, which seems excessive since I purchased the phone outright. I’m frustrated by the process, expenses, and uncertainty of whether the stores are open. Transitioning from AT&T has proven to be a disappointment. Any assistance would be appreciated.

I have experienced dropped calls for over a week now despite following MetroPCS's troubleshooting steps. This issue, which I faced a few years ago as well, should be resolved promptly to avoid impacting my business. I lost a customer due to this problem and received inadequate compensation. I need this issue fixed before I make my next payment.

I am still without a new phone. I am frustrated as I did not request for the insurance to be removed from my devices. It is hindering my ability to pursue my passion for photography. I feel the way I have been treated is unfair and disrespectful. I might involve legal help soon if this matter is not resolved. The offer of a $50 credit on my bill does not make up for the time and energy I have spent on trying to fix this issue. I believe I deserve a replacement phone at no cost due to the inconvenience I have faced. My phone's insurance was removed without my knowledge, and I did not agree to it. This is not acceptable customer service. I am contemplating sharing my experience on social media to shed light on the situation. If anyone can assist me, please reach out to me at [redacted]. - T.J.

I am frustrated and in need of a phone replacement. It seems the insurance was mistakenly removed from all three devices I pay for. I did not request this change as it's illogical. I cannot afford to buy a new phone outright and need a replacement through the insurance. I am upset and may consider sharing my experience on social media if this issue is not resolved promptly. I appreciate your help in sorting this matter out.

Since purchasing this phone, I've encountered numerous issues. Callers can't understand me due to garbled and staticky sound. Another problem is not receiving text messages timely, which hampers my self-employment as I heavily depend on my phone for business. I've lost significant revenue over the past three months as messages arrive late or not at all, causing potential customers to go elsewhere. Lastly, my phone doesn't hold a charge despite using the original charger. After charging for 24 hours, it only reaches 24%, which is frustrating. Though a long-time Metro PCS customer, the consistent phone and service problems have me considering switching carriers. Frustrated and disappointed in Akron!

I visited the store where I signed up for a plan with your company, getting a free phone by transferring from another provider. I enrolled for 2 phones at $90.00 per month and got the Samsung J7. From the beginning, the phone had issues cutting in and out frequently. Frustrated, I contacted Metro's customer service and was informed the problem was with the phone. They advised me to return it within the 5-day grace period. However, when I went back to the store, the staff said only the Manager could process the refund, requiring me to return the next day. As a customer, I believe I should be able to handle such matters with any competent staff member available. It's disappointing and inconvenient to have to adjust my schedule based on the Manager's availability. This situation reflects poorly on customer service. I expect better service. Thank you.

I am facing a significant issue with the Customer Service team regarding setting up my phone as a hotspot. Despite paying for WiFi, I cannot utilize it due to their lack of knowledge. As a disabled senior, I heavily rely on conducting my errands online and the small screen on my phone hinders me due to eyesight problems. I feel frustrated and helpless as every attempt leads to errors and connection issues. The Customer Service representatives seem indifferent and unhelpful, making me feel like they are toying with me. I am seeking guidance on how to resolve this matter promptly. Your assistance is greatly appreciated. Thank you, Gloria S. Cellphone: [redacted] Email: [redacted]

I have been aware of CHARRAN M. Williams using her cell phone to communicate with third parties about me. I am seeking to have her cell phone records subpoenaed by the police to track the phone calls she has made to the [redacted] area code and various Texas area codes including Jefferson, Marshall, Atlanta, Houston, and Linden. Williams, a distant relative, has negatively impacted my job opportunities and financial security through slander, stalking, and unauthorized contact with my bankers and accounts using approval from the US Army in Augusta, Georgia. I am seeking restitution for her aggressive, manipulative, and inappropriate behaviors. My name is CHARRAN's daughter, Serena Devereaux. I am concerned about her accessing my Q Link Wireless government phone account. My number is [redacted] 9 2 [redacted].

I'm trying to assist my patient with a phone upgrade, but I'm confused about the process. Initially, over the phone, we were informed they were eligible and could defer payment until the regular billing cycle. However, when we visited the store to proceed with the upgrade and requested to defer the payment, the associate started the process but then indicated that the payment couldn't be deferred. They stated the full amount for the phone upgrade was due immediately, refusing to make any changes to the payment terms. This sudden change was unexpected, leaving us in a difficult situation with the threat of the phone service being shut off for non-payment looming over us.

The three female employees at the Coit Road @ McCallum Blvd store location are incredibly unhelpful. I visited this store over the past two days to switch from another carrier. These employees are charging customers more for their phones compared to other stores. They purposely apply a $50 coupon on a $[redacted] device, instead of the $[redacted] off promotion, resulting in customers paying more. Today, I felt discriminated against and belittled by one of the female employees. She canceled my account, declined to call customer service, and refused to assist me, preventing me from leaving with a phone. I was even threatened with police intervention for no valid reason. These employees are impolite, never smile, have limited inventory, and I urgently need a phone for work. I will pursue every possible action with the company's support to ensure these employees are held accountable for their unprofessional behavior.

I purchased a phone for my father on Tuesday, 06/18/19, for Father's Day. The next day, he had trouble with receiving phone calls and messages. After a visit to the store, they claimed to have fixed it, but the issue persisted. When we returned, a different employee suggested the problem might be due to the WiFi being on, which doesn't make sense as we always have it on without any issues. Given that my father runs his own business and can't afford to miss calls, I requested an exchange, even offering to pay the difference. Unfortunately, they refused, citing the lack of insurance. Despite our loyalty to the company for over a decade, we are still without a working phone for my dad. We urgently need a functional phone and are open to an exchange for a different model to avoid continued problems.

I had my phone stolen last weekend and have been in touch with MetroPCS both over the phone and in person at the store due to having premium protection insurance. However, I had to buy a new phone as I couldn't afford the deductible for the previous one. Despite speaking with five different customer service agents yesterday, I have not received satisfactory help. They seemed unprofessional and made me feel disrespected. I believe I am entitled to a free SIM card replacement, as suggested by one representative. I hope the store can provide this without any further issues as I've already faced challenges with obtaining the correct SIM card. It has been a frustrating experience, and I wish for a resolution that doesn't involve further inconvenience.

I purchased a used phone at a MetroPCS store, and the next day, I received a suspicious email from Gmail indicating my account was being accessed by someone I didn't know. Upon further investigation, it turned out to be the name of the salesman who sold me the phone. Feeling like I was hacked, I returned to the store seeking a resolution, but the staff were unhelpful, disrespectful, and even aggressive towards me. They refused to address my concerns and even threatened me when I was leaving the store, causing me to fall off my bike and get injured. Despite weeks passing, the situation remains unresolved, and I am considering seeking legal advice and filing a police report.

Yesterday, I switched from my LG Stylo 4 to my new Sprint unlocked Galaxy S7. The service seemed to work briefly, but then I lost it. My husband tried inputting some settings for the network, allowing me to text and use the internet, but when I try to make calls, the service completely drops. The MetroPCS message disappears. It's crucial that my phone works because I'm a manager, and my team needs to reach me. I attempted to switch back to my old phone, but I'm unable to. I urgently need help with this matter. Please assist me in resolving this issue. Thank you.

I contacted the location at [redacted] S Noland Rd because I wanted to speak to the District manager about the disrespectful behavior of one of the employees towards me. I've been waiting for a replacement phone for two weeks, but the employee did not process the warranty exchange properly, causing further delay. The phone I received had several issues, and the customer service representative was extremely rude to me. I tried to address the situation calmly, but the employee's behavior was unprofessional. I called to speak with the District manager, but was met with more unhelpful responses. I am frustrated with the poor customer service I have received and would like a resolution to the situation.