Metro PCS Customer Service Issues

I visited your store at [redacted] W Colonial Dr, Ocoee, FL [redacted] on Small Business Saturday in November and unfortunately, I had a very negative experience. Other employees at different stores also share the sentiment that this particular location has a reputation for being involved in scams. I would appreciate it if you could reach out to me to discuss this matter further. You can contact me at my number [redacted]. I had visited the store with the expectation of switching my service and was promised 2 free phones, but ended up being given 4 phones. The salesperson also committed to providing screen protectors and screens, but applied them to all 4 phones without my consent. Additionally, I was only interested in purchasing one phone, yet was charged over $[redacted] and received a bill exceeding $[redacted]. Considering my recent hardship of being homeless for over 2 years prior to November 1st, this experience was particularly distressing. Unfortunately, my number [redacted] is now inactive, so I kindly request that you reactivate it so I can discuss this issue with a representative.

I am experiencing difficulty registering my service on my Samsung Galaxy S7. The phone was previously with Straight Talk and now I am using Metro PCS. Straight Talk insists the phone is unlocked and the issue lies with Metro PCS. I contacted Samsung, they provided me with ticket number [redacted]. Despite providing this to the phone support team as instructed, the problem persists. Straight Talk refused to provide an unlock code, reiterating the phone is already unlocked. Metro PCS claims incompatibility due to not selling the Galaxy S7 model in their store. I paid $75 for the plan but I am unable to make calls, receive calls, or use the internet. I am requesting assistance in resolving this issue and restoring my service, or discussing a refund. Thank you for your attention to this matter.

My password was changed by Metro, and now I can't access my account. Yesterday, I spent 2 hours on the phone and in stores with unhelpful agents. Eventually, I was informed I had to visit a corporate office, but by then it was nearly 8 pm and the nearest office was far away. I had cold food, wasted gas, and dealt with language barriers. Today, I have to make time during my lunch break to fix my high security password, which was initially my birthday. This experience has made me decide to never use Metro PCS again. I simply want my password to leave the company. My plan changed when I called in this month, and the password I provided was working fine until now. I was already upset due to facing a higher rate for moving my daughter's number to another carrier, as Metro couldn't activate her iPhone. I need an online solution unless Metro offers compensation for this inconvenience caused by the password change.

Subject: $60 refund issue On 1/8/[redacted], I mistakenly paid my phone bill twice. Doubtful about leaving work in time to pay, I asked a friend to help. Unaware of the friend's payment, I paid via credit card. Later, my friend paid. After contacting customer service, Paul (ID [redacted]) assured my $60 refund in 8-10 days. After no refund, I contacted on 29 January. A new rep mentioned it was closed, denying my refund, citing reference number [redacted]47. Why was my refund not processed, leaving me with only a $10 credit? I seek clarity and the promised $60 refund promptly. Thank you. - Larry E.

MetroPCS had advertised a special on the iPhone 6 that caught my interest. Despite calling the store daily, I was repeatedly told that the phones were on back order. On January 9, the only iPhone 6 available was one single unit from the shipment. Disappointedly, no more phones or shipments arrived. Frustratingly, other locations seemed to have received multiple phones per store. Even after reaching out to MetroPCS multiple times and having a conversation with a worker from a different company, nothing was resolved. I ended up purchasing an iPhone 6 Plus under pressure after being misled about the availability of the iPhone 6 promotion. The total amount I was charged was higher than initially quoted, which further added to my dissatisfaction. I am considering returning the phone within the 30-day period as per the refund policy. Despite efforts made by myself and others to address the issue, MetroPCS did not provide a satisfactory resolution regarding the misleading advertisement and lack of available phones.

I would like a refund for the phone I purchased instead of the one I was supposed to get for free. I tried the iPhone, but I prefer not to learn on an expensive device. I recently bought a $[redacted] phone and don't need another one. I took advantage of the promotion, but I'd like a refund for the extra $[redacted] I paid for the iPhone 6 Plus. I appreciate your service and low prices, especially for families. I switched from AT&T. If I could get the refund for the additional payment, I would be a satisfied customer. The false advertising issue must be addressed. Thank you, K. Gaddis [redacted].

I have dedicated a significant amount of time speaking with Metro Customer Service about my billing concerns. Recently, my bill has quadrupled from what I typically pay over the past three years due to a sudden spike in hotspot data usage on my Metro phone. Despite this increase, I am paying $[redacted] a month for service and an additional $[redacted] for hotspot. I have been unable to access my data usage or make payments on the app or online for the last three months. The representative, Alex ([redacted]), I spoke with was unhelpful, accusatory, and refused to provide me with any assistance in escalating the issue to tech support. This negative experience is a stark contrast to the usual excellent service I have received from other Metro representatives in the past. I simply want my service to function as expected without unexplained data overages and excessive charges. I hope Metro can address these issues promptly so that I can continue being a satisfied customer for the next decade. Thank you, Kelli from NC.

I did not receive an 8-digit Metro PCS code when I purchased my phone, and now, 6 months later, I am unable to access my account without it. The store and the MetroPCS customer service line have been unhelpful and unsympathetic to my situation. This has caused me a lot of stress, especially as I have a child on the way. I feel extremely frustrated with MetroPCS's inability to assist with something as critical as resetting a password. It's a personal issue and has had a massive impact on my life. I needed their support in a time of need, and they failed me. I feel the need to express how much I detest MetroPCS and hope they face consequences for their lack of care and understanding.

I am currently enrolled in the $60 per month plan with unlimited high-speed data and a 15 GB mobile hotspot for myself and my wife. Although my service works exceptionally well in most areas, unfortunately, it is quite slow in our apartment. While calls and texts function correctly, the internet speed is slower compared to a slower data plan. As our apartment is where we primarily use our cell phones, including for my wife's work, it is frustrating to not fully utilize the high-speed data for which I am paying. I have come across information about T-Mobile providing free signal boosters to their customers, but I am unsure if this service extends to metroPCS users. Any assistance in resolving this matter would be greatly appreciated, as I cannot continue dealing with slow speeds while paying for high-speed internet.

I bought the MetroPCS $10 Global Voice International Plan including Spain, confirmed the payment, and updated my calling plan before leaving the USA yesterday. After arriving in Spain yesterday, my older LG G Stylo won't send or receive calls, texts, or emails. I'm using my hotel's Wi-Fi and made sure my settings are correct, including turning on roaming as advised. Despite being connected to the hotel's Wi-Fi, I still can't use my phone. Any tips?

I made a payment for my bill on the 17th last month, although the bill was due on the 7th. Despite not even having had the full 30 days, on the 7th my service was already suspended. I was under the impression I had until the 17th before being disconnected. I had to request an extension, which shouldn't have been necessary since I only had service for three weeks following my last payment. I am requesting a credit of the 10 days back to my account; otherwise, I will consider switching providers. I paid using a credit card so I have evidence of the service dates, payment confirmations, reinstated text messages, etc. I believe my next payment isn't due until the 17th of February (30 days).

I recently had my number changed to stop receiving harassing phone calls. The representative received approval from her supervisor to waive the $15 number change fee. However, my service is now disconnected due to "non-payment" of the fee. As a person with disabilities, I walked in the rain to a Metro PCS location, only to find it closed. I'm frustrated. I cannot reach a person over the phone, and I'm soaked because of your poor customer service. Please: #1 Restore my paid service. #2 Provide me back my original number [redacted] as the new number is receiving unwanted texts. #3 Credit my account for the lost day of service and an additional 5 days due to the hassle. The experience has been terrible. T-Mobile's service declined after acquiring Metro PCS. Customer service is lacking, and communication can be a challenge. I am disappointed and will escalate this until my concerns are addressed thoroughly.

During my recent visit to the store in Shawnee, KS, I was looking to purchase a new screen protector and phone case. Unfortunately, the screen protector recommended by Moe was not compatible with my phone. Despite my attempts to explain this to him, he seemed uninterested and claimed it wasn't his responsibility. I have been a loyal customer who has made multiple purchases before. I just wanted my phone to be properly protected. Moe refused to provide a replacement phone, although he promised one to my fiancée. I am disappointed by this experience and simply want a new phone of the same model. If this matter is not resolved satisfactorily, I may need to consider switching to a different phone provider after being a customer for years.

I have had issues with the portable Hotspot that came with my phone plan. It worked for a day but has not been functional since. I believed my phone plan was $40 to keep it activated as agreed. The sudden increase to almost $85 is causing me inconvenience. If the Hotspot is not working properly, I shouldn't be charged for it. Due to personal reasons like moving and a new job without transportation, I have been unable to visit Metro PCS. I request assistance in removing the Hotspot from my plan and resolving the billing discrepancy, as I'm currently unable to afford the increased amount. The Hotspot was meant to assist me, not add financial strain. Thank you for your help in addressing these issues.

I bought an LG Aristo 2 phone in mid-November [redacted]. Two months later, I encountered a problem where the phone stopped receiving any calls. I went back to the Chicopee Center store where I purchased it. After multiple attempts to fix it, the issue persisted for three weeks until Chris Marble, who was not even part of their team, managed to resolve it in a minute. His expertise in phones made a huge difference and he deserves recognition for his quick fix. The whole experience was frustrating, but the Chicopee Metro store staff, especially Chris, went above and beyond to help me and handle my frustration. The original issue was a filter causing missed calls from certain numbers, but Chris was able to rectify it swiftly. I am grateful for their assistance. Thank you again, Chicopee Metro store!

I contacted Metro PCS to have my phone unlocked since I was deployed by my unit. I was told I missed the [redacted]-day active service requirement by 7 days, but due to being enlisted and deployed, I should be eligible by providing deployment orders at a store. After showing my paperwork to an agent, I was informed that I needed to visit a corporate store in Redding, California, despite living in Grants Pass, Oregon, and being headed to Fort Benning, Georgia. It has been a frustrating process with no resolution yet, even after involving the local news channel. I was assured that Metro would contact me today, but I have not received any updates.

On Sunday, I visited the store for a new cell phone upgrade. Cory assisted me and helped me choose a phone. Despite declining a second line, he mentioned it could make the phone cheaper or free, with the option to cancel in a month. However, I did not request or receive a second phone or number. Recently, I discovered an unauthorized charge of over $[redacted] on my account, in addition to the $[redacted] fee at the store, which included a promised free screen protector that I was still charged for. During the transaction, Cory was distracted by a video call with Cheyanne from another location. He also insisted on a car emergency device, which I declined as my car already had similar features. After unsuccessful installation attempts, Cory left without reassembling my car panel, instructing me to go to the dealership for installation. I am seeking clarification on the unexpected charges and the mysterious second line.

I received misleading information from a sales representative at the store when trying to purchase a phone with my upgrade. Initially, I was informed that no stores in the area carried the phone I wanted, despite requesting the representative to check with other stores. The salesperson discouraged me from ordering the device for pickup and instead urged me to settle for an alternative device. She emphasized that my upgrade offer was expiring soon and doubted the availability of the preferred phone elsewhere. Despite my reluctance, I succumbed to the pressure as the offer included a $[redacted] instant rebate. Dissatisfied with the alternate phone's performance, I later discovered the desired phone at a nearby MetroPCS store. When I returned to the original store, the manager's unavailability hindered a resolution, and contacting MetroPCS customer service also proved unhelpful. I am facing frustrations with the phone as it operates slowly and freezes frequently, making the purported upgrade feel like a downgrade. Any guidance or assistance on resolving this issue would be greatly appreciated. Thank you.

I would like to suspend one of my phone lines. My account is under Kimberly Woodall with the high-security password "rolltide121822." My number is [redacted], and I want to suspend the [redacted] line. Additionally, I need to change my high-security password. I have limited service where I am currently, making it difficult to call customer service. You can reach me via email at [redacted] Please suspend the line and confirm once done. The individual using the suspended line is facing legal consequences for non-payment, while I have been consistently paying the bill in full each month. They also have access to the high-security password, which is why it needs to be changed. Feel free to ask for any additional information or past passwords if necessary. Thank you for your assistance.

Hello, my name is Michael Sabah. I have spent all night on the phone with Sprint and Samsung dealing with an issue. I purchased two Samsung 9s phones from Sprint, but one was stolen by someone I thought was a friend. They refuse to return it, even though I have proof they have it. Sprint advised me to contact Samsung. Now, my girlfriend visited this person's house and saw new phones. We are concerned that the stolen phone might have been turned in to Samsung. I am unsure if it's possible to turn in a phone from another carrier with an unpaid bill and have it unlocked. I am wondering if Samsung could locate the phone if I provide proof. Any help or advice on how to proceed would be appreciated. Please reach out to me at your earliest convenience. Thank you for your assistance in this matter.