Mercari Customer Service Issues

My Mercari account is limited and pending closure as I received a notification stating I have more than one account, which is not true. Despite reaching out to support multiple times and verifying my account through different methods, I have received no response. I have offered to do the government ID verification to resolve the issue but have not heard back. My fiancé and I have separate accounts but share payment methods unknowingly. I previously spoke to support about this, and they advised me it was okay to continue using her card for payments. However, I am now facing this account limitation with no way to reach Mercari through the provided phone numbers in my region. Any help or guidance on how to resolve this situation would be greatly appreciated.

Hello, I am interested in finding out the size dimensions of a silver bag listed on Mercari by Andrea Pantuso. It has been listed since [redacted]. I am wondering if it is still for sale? When I go to her personal information, the bag shows up under BOTH listed and sold? It is currently in the listings as for sale. I have messaged Andrea with no response. Are you able to contact her about this listing and inquire how I can get the details of the bag? Michael Kors Metallic Silver Large Purse. Thank you. H. V. [redacted]

Hello, I am interested in getting in touch with Andrea Pantuso regarding the Michael Kors Silver Large Metallic Bag she has listed for sale. The bag has been posted since [redacted], and I would like to know if it is still available and the specific dimensions including height, width, and depth. There seems to be confusion as the bag is listed as both for sale and sold on her profile. I have already sent a message without receiving a response. Could you please reach out to her on my behalf and ask for more information? Thank you for your assistance.

I need information on shipping prices. I sold an item today, and I realized the buyer was charged a larger shipping fee of $7+ instead of the intended $4+. I am unsure why this happened and if it will impact anything or if the buyer will receive a refund. How can I ensure that the correct shipping price I set is applied? I am new to selling on Mercari and aim to be a reliable seller for this buyer. Thank you.

I bought a silicone doll at the listed price yesterday, and the payment was processed. The seller has not taken down the listing. The seller's name is Rheagan Galilea. I noticed the same doll is still listed on Mercari under "Reborn full body silicone Cub baby doll" but at a higher price with different sellers. Both listings have identical photos, descriptions, and details, leading me to believe it's the same doll. I really want the doll but I'm concerned about potential fraud. Despite trying to reach out to the seller multiple times, I haven't received any responses. I trust that if there were any illegal activities on this platform, they would have been addressed. I'm feeling quite anxious about this situation. Thank you for your assistance.

I bought an item but within 24 hours, I wanted to cancel the order since my husband had already purchased it for me. The seller messaged me but I didn't see it immediately. When I confirmed the cancellation, the seller informed me that the item had already been shipped. I'm confused as to why they would ship it after I had requested to cancel.

I am facing an issue with Mercari where a buyer claimed the item was the wrong color and posted photos of a different item, which was not the one I sent. Despite my detailed listing with accurate color description, Mercari approved the return. I am concerned that the buyer might swap the items and return a different one. It appears that Mercari did not thoroughly review my listing.

I'm concerned about the return process for the 17 boxes of Polaroid film. The app states that returns should be shipped back within 3 days, which is the same time frame I had to send the items initially. However, I noticed that the buyer has been given until the 26th of September [redacted] to return the items. I find this discrepancy confusing and would appreciate clarification promptly as this directly relates to my finances. Thank you.

I purchased a Taylor Swift cassette from a seller and promptly requested to cancel the order upon realizing the item was not authentic merchandise. I suspect it's a scam, as the seller was allegedly selling something that was never legitimately issued. Despite a cassette possibly arriving, without real authenticity, it seems like a recording hastily made on a tape deck. Frustratingly, after being away and unable to inspect the package, I discovered it mysteriously vanished from my account. The tracking showed it was delivered with no waiting period, which raised suspicion. Upon contacting the seller, they insisted I provide my Venmo details and then implied reluctance to refund to evade a low rating on Mercari. I am concerned they might not reimburse me, and I feel their ratings should reflect their fraudulent behavior.

Hello, I'm in the process of returning a damaged item that was approved for return. I mistakenly thought I had 3 Business Days but now see it might be 3 calendar days. I was unable to return it due to pet sitting on the other side of the city. Could you kindly make an exception this time? I plan to send it via FedEx tonight, uncertain if it meets the deadline. I misinterpreted the policy and apologize. As a disabled woman on a fixed income, I cannot afford the $30 for nothing. Thank you.

I am having an issue. I shipped a purse to a customer who bought it, but UPS lost it. UPS compensated me by sending a check to Mercari Inc. I am trying to locate my payment and understand how to receive it. The purse was not Charles', and I did not sell it through Mercari. I believe I am entitled to my payment as I am now without the purse and my money, which seems unfair.

I purchased a pair of shoes on Mercari listed in "like new condition." The photos only displayed the left shoe which looked slightly worn. Upon arrival, the right shoe had significant damage. I reached out to customer service, but they mentioned that I had already reviewed the item, limiting their ability to assist. They offered a mere 10% discount on a future purchase. I believe the seller engaged in false advertising by not showing both shoes and claiming they were like new. We are looking for a partial refund or preferably, the option to return the shoes for a full refund.

I need assistance with a recent transaction that went wrong. The item I sold never reached the buyer, and now a refund is necessary. My daughter, T. Fiero, attempted to make a payment via PayPal but encountered issues with your company. We have been facing significant challenges selling through your platform. Communication via email has been unresponsive, leaving us unsure about the payment status. This experience has been frustrating, contrasting our smooth transactions on eBay. Please, provide help to process the refund and improve the customer service experience.

I sold a Samsung S21 5G phone, but the buyer claimed to receive batteries instead. Mercari sided with the buyer, causing me to lose both the phone and my money. Determined to resolve this, I tracked the phone using the IMEI number which pinpointed its location in New Jersey, where the buyer resides, while I am in Texas. I want my refund, not the batteries Mercari is suggesting I take back. I have three witnesses who saw me package and ship the phone at the UPS store.

I recently purchased a Rug Doctor Carpet Cleaner machine from Mercari, but unfortunately, the upholstery kit with the attachment hose was missing from the shipment. I bought the item based on the description on the website, which clearly stated that the upholstery kit would be included. To resolve this issue, I have sent pictures of the item, packaging, and the product description from the Mercari website to support my claim.

It has been five days since I purchased $[redacted].04 worth of Pokémon Cards from the "Childhood Binder Collection WOTC, Shadowless, Holos, 1st Editions, ETC WOW!" lot offered by the Seller "Matt'sPokeStop." I have not received a Tracking Number yet. The website stated that the item should have been shipped within 3 days. I would appreciate an update on the status of my order and an estimated delivery date. I made a significant investment in these cards and I am eager to receive them promptly.

I signed up for a Vimeo trial subscription, but I didn't like it and now I have been billed for a subscription I don't want. I have tried reaching out through Vimeo's Help Ticket system, but haven't received any response. I need help canceling my subscription and getting a refund. If I can't resolve this with Vimeo, my next step might be to contact the Consumer Protection Agency. All I want is to cancel the subscription I didn't want and get a refund. Please assist me with this issue. Thank you, J.N. Email: [redacted] Phone: [redacted]

I was browsing Garmin watches and found a few that caught my eye. However, I did not authorize the purchase of any watch. I recently got a notification from Mercari stating that the watch I was considering is no longer available. Surprisingly, I also received another notification informing me that the watch has been dispatched for shipping. I want to clarify that I do not wish to receive the watch, and I would like this issue resolved as I have no intentions of making the purchase. Thank you.

I attempted to log in to Mercari using my desktop computer. I tried two different browsers, but I kept receiving error messages stating that either my password or email address was incorrect, which was not the case. Despite changing my password three times and successfully logging in each time, the website continued to claim my login credentials were wrong. I eventually accessed my account through the app without any issues. However, I prefer shopping online on my computer for the larger screen. It is frustrating that I am unable to login to the site via my desktop computer.

I purchased a subwoofer from a seller who was unresponsive for 2 or 3 days. After requesting a cancellation, the seller claimed to have shipped it, but the tracking information never updated. The seller then mentioned she wasn't going to send it and would wait for Mercari to cancel the order rather than doing it herself. It has now been over a week, and customer service informed me that they would cancel it if there are no updates to the tracking information.