Mercari Customer Service Issues

I attempted to contact Mercari thrice, enduring long wait times only to be informed they were busy. I urgently need to report an incident involving a concerning buyer. I suspect the buyer had ill intentions. They persistently messaged me between 2-3 am, refusing to let me authenticate the bag despite my offer. Their claim of having a connection at LV fueled my suspicions. Their resistance to authentication made me uneasy, reminding me of a past scam on eBay. This was my first sale; I now understand the importance of trusting my instincts about potential buyers. The absence of questions before the purchase raised red flags. I fear receiving negative feedback due to this encounter. This unsettling experience has left me sleepless and anxious. Despite never canceling before, this situation required immediate action. My unease is profound, reminiscent of a past theft experience. I am considering closing my account to alleviate this distress. Regards, TheBoujeeBudgeteer

I contacted Mercari three times requesting to speak with a Live Operator to cancel a sale. The buyer's behavior raised red flags as she was pressuring me to not authenticate the bag and mentioned having connections at LV. Feeling uneasy about the transaction and drawing from a past bad experience on eBay, I decided to cancel. The buyer's lack of pre-purchase questions and late-night messages heightened my suspicion of a scam. I fear receiving negative feedback and urge Mercari to understand my predicament and remove the bag from the transaction without penalizing me. The stress from this encounter has left me considering closing my account to avoid similar situations in the future. Sincerely, TheBoujeeBudgeteer.

The item I purchased is m[redacted]7. I inquired about this item and the seller initially declined to lower the price. However, yesterday, I noticed a price drop alert from Mercari, so I made the purchase, and the item was promptly shipped. After re-reading the listing, I realized it didn't specify the number of sharpening stones included with the knife sharpener. I contacted the seller after payment and shipping, only to find out that one of the diamond stones had been removed from the package and was being sold separately. This means I am not getting what was originally advertised, as I thought I was receiving a knife sharpener with two diamond stones. The price is still decent, but it's not the deal I thought I was getting. I could return the item due to the missing component, but ideally, I'd like the seller to honor the original listing and provide the diamond stones as promised.

I noticed an issue with the shipping fees for two items I sold; listings #m[redacted]5 and #m[redacted]5. My customers were charged for shipping but it did not reflect on my receipt. I am concerned why I have not received a refund for the shipping fees I charged for. If I don't get a response on this matter, I may need to escalate it. I believe it's important to show a clear trail of the shipping funds, and I hope to get this sorted out soon. I also suggest looking into related complaints on the Better Business Bureau regarding similar issues. Thank you, Angela Forbush.

I purchased a Metropcs Stylo4 cell phone from a Mercari seller named Stephanie C. on February 24, [redacted]. She assured me that the phone was unlockable. Despite her claim, I have discovered that the phone can only be unlocked after [redacted] days of use with Metro. I used it for 31 days, from March 6 to April 5. The company's representatives have confirmed this policy. They have been unhelpful and did not provide me with the necessary account information. I'm not willing to continue using their service. While I gave Stephanie a positive rating, I now realize the phone cannot be unlocked as promised. I hope she can prove that it was used for [redacted] days; otherwise, I would like a refund or an unlocked phone of equal value. I had contact with Eric at Mercari regarding this matter. I seek a resolution as I am unable to use the phone further. Thank you. Warm regards, Anna L. Runions

I received the incorrect product, but I initially thought it was my mistake since the sale went through. While I was away, my mom checked the mail and confirmed the delivery. I proceeded with the sale because I was going to be out of town for three days. The item was for my son, who did not like it, so I stored it away, and he never wore it. I purchased another pair that he preferred, ensuring I selected the correct item this time. The seller messaged me, threatening to report me for not informing her, but I genuinely did not realize the error as we returned from vacation on the 1st of the month and had left on March 21st, giving me little time to notice. I am willing to return the product as I really need a refund, given that I had to spend an additional $70 on the item my son wanted. I believe the seller should accept some accountability as she sent the wrong item, completed the sale, and would not have evidence to disprove my intention to return it. Please provide a return label for me to print or instructions on how to proceed. Thank you. S. P.

I bought an iPhone 6 in December. I inquired if it was unlocked, and the seller assured me it was. When I got the phone, I realized it was for Straight Talk. I immediately contacted Mercari as I believed the seller was dishonest. Mercari stated I had accepted the delivery, but I had planned to send it overseas. My uncle, visiting from abroad, tried to activate the phone, but Straight Talk said it was inactive. I want a refund or credit for the $[redacted] spent on Mercari for the iPhone 6.

Hello, I recently left a review for the seller after purchasing a Nintendo Switch with both a physical and digital game. However, I am encountering an issue with obtaining the account details for the digital game. Despite reaching out twice, the seller has not provided the necessary information for me to access the game. The listing clearly stated that the digital game was included, but I am unable to play it without the account details. While the physical item was functional, it arrived in poor condition with visible debris. I am seeking assistance in either requesting a return or resolving the issue with accessing the digital game. Thank you, Cyrus

I purchased three fraudulent items on Mercari from the seller "electronicombo." The Beats headphones I bought turned out to be knock-offs with fake serial numbers when I reached out to Apple for help. I discovered that two of the headphones had the same serial number, indicating they are not genuine. I am seeking a refund for the products and plan to report the seller for selling counterfeit goods. Despite my efforts to contact Mercari customer service, I have not made any progress and feel frustrated. The items I purchased were: - Beats Studios 3 for $[redacted] (paid with debit card) - Beats Solos 3 for $[redacted] (paid with debit card) - Beats Solos 3 for $[redacted] (paid with PayPal) I have contacted PayPal to resolve the issue, and I am expecting a refund of $[redacted].00 from Mercari and $[redacted].00 from PayPal. The seller "electronicombo" is unresponsive, but I have their address and photo evidence to support my claim.

I recently had an issue with a North Face thermal tee that I tried to return, but was denied because I failed to ask enough questions about its condition. The seller is aware of all the details about the item, while I, as the buyer, may not be aware of everything. In this case, there were multiple snags on the fabric that were not disclosed to me. I believe it is the seller's responsibility to openly communicate every flaw in the item. I recently purchased a handbag and found a forgotten tampon inside, which was quite surprising. Should buyers be expected to inquire about every minute detail of a product before purchase? It seems unfair that the burden is placed solely on the buyer, rather than the seller being transparent. I feel disappointed and let down by the seller's lack of honesty in disclosing all the flaws. Furthermore, I think it is critical for sellers to include essential information like measurements in handbag descriptions to enhance the buying experience. This whole experience has made me reconsider recommending Mercari to others.

I am extremely frustrated by a recent buyer of my product who seems to have scammed me. The individual purchased the Mickey Pandora Ring I was selling, but then alleged it arrived damaged due to inadequate packaging. I asked for the item to be returned, but the user, "Viturtle," vanished by deactivating their account. Any notifications related to the package now indicate the order was canceled. The item number is m[redacted]0. They have received a refund and have not returned the ring as promised, despite claiming they were shipping it yesterday. I am distressed and am eager to get my money back promptly. I tried contacting customer service at 9 a.m. as instructed, but no one is available to assist me.

I contacted Jon Morse regarding an issue with a baby breathing monitor. The instructions indicated to replace the battery if the blue light wasn't blinking, but since it was new, I shouldn't have needed to do that. The product arrived without its original packaging. Our three-week-old grandson is having breathing difficulties, causing stress for my daughter-in-law. In order to address the urgent situation, I have purchased a replacement from Walmart with expedited shipping. Please process a refund of $68.00 promptly. For further communication, you can reach me at [redacted]. I can provide the tracking information from when I sent it to Jon Morse on March 22, [redacted]. Your immediate attention to this matter is appreciated. Thank you. Rosemarie S.

I recently purchased an Ergobaby [redacted] Cool Air carrier. It arrived on time in its box, and I promptly rated the seller. However, upon inspection, I noticed that the carrier is made of cotton instead of the mesh material that was advertised online. The box indicated "Cool Air" and showed a different product. Suspecting it to be a counterfeit item, I contacted the seller who claimed it was a gift and not sold intentionally. I would like a refund as the product received does not match the description provided online.

I am reaching out for the second time regarding my recent order of two pairs of Lululemon pants. Unfortunately, I received a generic pair of leggings from Walmart instead of the items I purchased. I have been attempting to contact your customer service team via phone and email with no success. This situation has left me very disappointed. I kindly request a prompt response to resolve this issue.

I bought an item and received it, but it does not match the listing. The seller had multiples of the item and sent me a different one with significant flaws not shown in the listing. I explained this to the seller, but they don't understand that they sent a different item. They want me to return it exactly as pictured, even though they sent a different item. I doubt they will be honest about the return. I just want a refund, but I don't trust the seller.

I made a payment for the item using PayPal, with an expected delivery date of April 5, [redacted]. However, the tracking states it was delivered to someone in Texas on the same date, while I reside in Michigan. I reached out to the seller to request a refund to my PayPal account and to cancel the order. Unfortunately, I have not received any response from the seller or received the item as of today, April 9, [redacted]. Therefore, I am seeking a full refund for this transaction. I am extremely disappointed and dissatisfied with this experience.

I recently purchased a GoPro Hero 7 Silver from this website. However, I mistakenly ordered the wrong product and needed one with replaceable rechargeable batteries. I contacted the seller within hours to cancel my order but it seems they had already shipped it by then, even though I requested the cancellation immediately after realizing my error. Now I've received a notification that the item has been sent despite my request not to. I will be returning it as it's not what I needed and I'm quite frustrated with how this situation has been handled.

I purchased a Ring 2 doorbell, but the seller mistakenly sent the wrong product. My boyfriend received the package and thought it was the doorbell, so he informed me. I left a rating for the seller because I couldn't go to check it myself immediately due to work commitments. However, when I later discovered it was not the correct item, I contacted the seller. I learned that sales are final after leaving a rating. The seller proposed that I send the package to the intended recipient and once they confirmed receipt, they would send me the correct item. This seemed risky to me. The seller mentioned involving Mercari to resolve the issue, but the situation still seems unclear to me.

Hello. I reached out to a seller about a pair of Tory Burch shoes. After noticing the same shoes listed with the same pictures but different prices and marked as SOLD, I requested more photos. The seller agreed to send more pictures, but I never received them. The following morning, I saw that the item had been marked as SOLD. This situation has left me feeling frustrated, as I value trustworthiness in this app and expect a fair process. I'm considering reporting the seller for this experience and have pictures to support my claim. Please advise how I can share these with you.

My account was closed because I sold a Victoria's Secret ID wallet and "Better Than Sex" mascara, totaling approximately $26 in sales. I received a 90-day fund hold notification from the Mercari app. I have over $[redacted] in my account, and I don't think it's fair to have all my money withheld. If you want to hold the $26.27, that's fine, but please release the rest of my funds. Most of the money in my account is not from the items you specified I cannot sell. Interestingly, there are many users on the app selling counterfeit items, and I got the idea from them. It's ironic that they are not being shut down when I am being penalized.