Match.com Customer Service Issues

Member #[redacted]70, Barbara Moergan, encountering account deactivation issues despite being paid up through October 30th. Discovered an unwanted $8.08 service charge on Discover card labeled as a recurring payment. Requests immediate removal of the charge, cessation of any recurring payments, and deletion of profile due to difficulty correcting billing errors leading to two deactivations. Expresses frustration with re-enrollment process and lack of local user variety. Seeks resolution within seven business days as advised by Discover card. Contact via [redacted] and barbaramorgan1929Gmail.com for confirmation purposes.

I am disappointed as I have encountered three obvious scammers since joining less than a month ago. My background in telecommunications, VoIP, web protocol, and Internet has made me more aware. Many older individuals may not have this knowledge. While it might not be a legal requirement to protect users, your moral obligation and reputation are as crucial as your financial gain. Improve your vetting process to connect people safely. I support your mission and anticipate connecting with others. I believe I could assist in identifying scammers better than the current system. Please align your actions with your advertising promises.

Hello, I signed up for a subscription on 15 August for £41.40. However, when I proceeded with payment, it only offered me upgrade options instead of continuing with the initial amount. Noticing a small increase of approximately 50p, I assumed it would make the yearly subscription charge £41.94 even though I didn't choose an upgrade. A few days later, I checked my online banking and saw that both payments were deducted separately, totaling £83.44 from my account. I am dissatisfied with this situation and request a full refund since there was no indication that it would charge me twice. I will not recommend this site to anyone looking to make connections as it has been troublesome from the start. I await your response. Sincerely, Emily

Hello, I keep receiving emails about my canceled account, "FlyGirl52," which is no longer active. I contacted Match, and my current active account is "FLYGIRL55." However, I'm still getting messages and interests from members aimed at my closed account. Can you please transfer the members interested in me to my active account, FlyGirl55? Also, I'm unable to log in to my Match membership account, FlyGirl55, on my iPad, but it works fine on my Android device. Could you offer some assistance with this issue promptly? I would appreciate your help in resolving this matter quickly. Thank you very much. Best regards, D. Montoya

I have paid up to October 17th. However, when I attempted to log in, I received an error stating my account access was blocked by Match. I contacted [redacted], but haven't received a response yet. During a phone call with Match at 6:21 pm for 6 minutes, the representative repeatedly asked if I wanted to renew my subscription instead of addressing why my account was blocked. He also used inappropriate language towards me. I believe my number has been blocked as subsequent calls did not go through. I want to clarify that I am not married, in a committed relationship, or living with anyone, contrary to what might have been reported by someone I went out with briefly. Please reach out to me via text or call instead of email. Thank you, Kim B. at [redacted] or [redacted]

I would like to delete my account. I recently renewed my subscription about a week ago, but I'm unsure of the exact date due to a previous head injury affecting my memory. I paid around $88 for the re-subscription. Despite trying to give the service another chance, I have not had a good experience and feel it's not the right fit for me, especially as a single mother needing to prioritize my children's needs. I understand if a refund is not possible, but I wanted to inquire in case there was any way to receive one. Before I proceed with deleting my account, I wanted to reach out and ask. I appreciate the service you provide for others, even though it hasn't worked out for me personally. Thank you for considering my request.

I have been having trouble reaching Match.com's customer service. Unfortunately, their phone hours coincide with my work hours, making it difficult for me to call during my breaks. I've attempted to email them for assistance, but I keep encountering an error message, regardless of the browser or computer I use. The error message suggests enabling cookies for Safari to access their Help Section. If this doesn't work, I should refresh the page or check the FAQs. However, the issue persists, blocking me from getting the help I need. Despite this, I am determined to resolve this problem as I am seeking assistance regarding an event I signed up for but can no longer attend due to an unexpected emergency that requires me to travel out of town.

I was enrolled without giving my consent, and I do not wish to be a member. There was no confirmation provided about my membership. I only discovered this when I checked my bank balance. This is my second attempt to cancel the membership and receive a full refund. It is highly unprofessional to charge someone without informing them. I am disappointed with the quality of matches based on my preferences and find the claims about successful matches to be misleading. This is my second message, and I request to be unsubscribed and refunded promptly. I had a negative experience on the site initially and do not want to waste my money on a service that does not meet my expectations. I do not recommend this site to others. I hope for a quick resolution to this matter as it has affected my finances significantly.

I decided to cancel my Match.com membership due to the misleading experience on the site. After creating a free account, I was bombarded with numerous messages and likes, only to find them mostly inappropriate and sex-driven once I upgraded to a paid subscription. The majority of men on the site were either disrespectful, overly sexual, looking for financial support, or pretending to seek a serious relationship while dealing with personal issues. Despite repeatedly trying to cancel my membership and receiving a confirmation code, the site kept logging me in automatically, making it difficult to truly deactivate my account. It was frustrating to deal with these issues and I ultimately made the decision to leave the platform.

I received a message titled "Unusual Post Detected on Your Account" stating that there was inappropriate content on my profile. I haven't made any recent posts, so I'm confused about what this refers to. Can you please provide more information about the post in question and confirm if my account has been compromised?

I am following up on an email I sent regarding issues with accessing the site after encountering difficulties despite being a paying member. I had not uploaded any photos and refrained from site use. Subsequently, I faced login problems which persist after numerous unsuccessful attempts to resolve over the phone. A recent interaction, marred by communication obstacles, left me feeling frustrated. It is essential to note that I am a person with disabilities supported by the federal Office for Civil Rights, and I find any insinuations of prejudice offensive. Match has successfully contacted me for password resets, indicating they have the correct email on file. Despite clearing cookies and being informed of a past account block, which was allegedly lifted, the access issue remains. I question why I have not been notified of any payment problems if that is the cause. I expect a resolution by Friday; otherwise, I will escalate the matter to the Texas Attorney General's Office. It is imperative for me to converse with a native English speaker for effective communication. Best regards, Dennis R. Allen PHD

I noticed a charge of $[redacted] on my account and I believe this is excessive as the cost for the year was never clearly communicated to me. I request the immediate cancellation of this membership. I will be distraught if any further charges appear on my credit card. I require confirmation of the cancellation sent via email. My contact information is [redacted] Please ensure this membership is cancelled promptly to avoid any additional charges. I am not in agreement with the $[redacted] fee, and I would appreciate a reduction or refund. I no longer find this website useful and wish to discontinue my membership due to safety concerns. Kindly address this matter promptly, as I am prepared to escalate the issue legally if necessary.

Your website has some serious issues that need fixing. The web developer seems clueless about making Match user-friendly. I'm frustrated with men's profiles showing up in the women's section, and I'm questioning if I'm even in the right section myself. Recently, the messaging feature has become a mess with all my sent messages disappearing and difficulties in navigating. This part is crucial in the dating process. It's frustrating to pay for such a problematic site. - Randall P.

I reside in Thailand and recently became a paid subscriber. I have encountered issues with your site's performance. Some mail links I receive do not connect to a profile, showing a message stating they cannot connect. Moreover, for the past two days, I have been unable to access your site entirely. I am using a MacBook Pro with OS 10.[redacted]. I have attempted to resolve the issue by deleting history, clearing cookies, and enabling cookies, but have not had success. I am uncertain how to proceed. Thank you, Dave

I am disappointed with the quality of men on this dating site. I went on one date, but the person wasn't who they claimed to be. Another man misrepresented himself, and we didn't meet. I have repeatedly given feedback to Match about these issues, but they have not been addressed. I am also frustrated that the site seems to require additional payment for better results. I joined to find a special partner, but without paying extra, my profile doesn't get much attention. I believe I am deserving of love and not being seen is hindering my connections. I want a manager to please reach out to me. Thank you. Jamie✨

I am looking to cancel all parts of my subscription, as previously mentioned. I would like to avoid interacting with tech support as I am solely interested in canceling and receiving a refund. I am encountering issues when trying to access the site as it does not recognize my email, username, or password. I will provide you with my email, which you should already have on file.

I recently faced significant issues with your team's communication via email. A representative made changes to my account and billing without discussing the matter with me, causing additional charges and account lockouts. Moreover, an individual posing as your company on Facebook attempted to extort money from me. After contacting your team, my account was locked again, leading to double charges and ongoing account problems. This situation has forced me to alter all my login details and freeze my credit card due to security concerns. I suspect these fraudulent individuals are operating from overseas but utilizing fake identities linked to Florida. I possess identifying information, including a possibly stolen Florida driver's license, from the extortion attempt via the fake Facebook page. It is imperative that I speak with someone from your security or fraud department promptly to address these issues, as standard communication channels have only exacerbated the situation over several days.

I currently reside in Thailand and am a paying subscriber of match.com. I have been facing continuous issues with connecting to the website. Even when I manage to connect, the website's performance is unsatisfactory, as I often encounter messages stating inability to connect or view profiles. I utilize a MacBook Pro laptop with the Safari internet browser on OS 10.[redacted]. I am seeking detailed guidance and direct communication to resolve the login problems and access the services I have subscribed to.

I signed up for Match on June 3, [redacted]. Between then and September 3, [redacted], I received 26 responses and sent around [redacted] letters. I was informed by a Match representative that my membership fee on September 3 would cover me until December [redacted], which I trusted. However, on September 3, I was unable to use the program. Despite trying to troubleshoot, my account seemed blocked. When I inquired, I was told my data had been erased due to surpassing a 3-month mark, which meant I couldn't get a refund. Attempting to restore my information was unsuccessful. After talking to two agents, Luis provided some of the lost profiles but couldn't retrieve them all. Match confirmed my removal from the service, leaving me frustrated and without resolution. The lack of empathy from the representatives and the permanent deletion of my data have left me feeling mistreated and hopeless. Wendy

I have been having difficulty accessing my new account recently. I recently renewed my subscription but encountered issues logging in. After contacting customer service to delete two old accounts, my new account was mistakenly deleted instead. I am frustrated as I have paid for three months without being able to use the service I paid for. Due to my working hours, it is challenging to reach out to customer service during the day. I demand a resolution or a refund immediately. If this matter is not resolved promptly, I will escalate it to ensure a solution. Your assistance in correcting this issue is appreciated.