Match.com Customer Service Issues

I have sent three emails regarding the membership fee deducted from my account, which was canceled last year on August 30, [redacted]. Despite the cancellation being acknowledged the same day at 9:32, you charged me £[redacted].34 on September 3, [redacted], for a subscription I no longer wanted. I have attempted to contact Match to resolve this matter, but the phone continuously rings, costing me 7p per minute, or I receive messages stating the mailbox is full or the operator is busy. I am requesting a prompt refund for the unauthorized subscription fee. Additionally, please provide information on how to reach a customer service representative at Match for future assistance. I anticipate a swift response and the reimbursement of the deducted funds. Sincerely, D.W.

I've been meaning to reach out to you since I signed up because I'm not very good with computers, and I want to make sure I am not automatically renewed when my subscription expires. I use my cell phone for texts, not a computer, and I have macular degeneration which makes it hard for me to see small things and pictures. I need help with these issues. Today, I got a text from you about my account possibly being compromised. I tried to reset my password for a long time but couldn't remember my old password, which might have been something related to "finally, at last." As a result, I can't access the site even though I've already paid for it. Could you please assist me with this? Also, I would appreciate if you could stop sending me photos for verifying traffic lights, taxis, cars, etc., because the images are too small for me to see clearly due to my vision impairment. Thank you.

I was recently contacted by someone with the username DME4433. Despite speaking with them, I couldn't find their profile on the site as they mentioned they were on a trial and had canceled their profile. We continued our conversations on the phone and the individual identified himself as Todd Hafner from Lawrenceville, GA. However, the number they used for texting, [redacted], is associated with a John Emeh from the Dallas, Texas area, not San Francisco as claimed. I am unsure about the credibility of this person and seek guidance on how to address this situation. When attempting to call the number, I noticed there was no voicemail set up. As a new user on Match, I am concerned and looking for assistance as this is my sole interaction on the site.

I have been a member for 22 days now as L.T. I am concerned about the matches provided as some seem to be non-active members. Out of [redacted] profiles viewed, only 4 have resulted in actual connections. Most of the daily matches I initiated contact with did not respond. Of the few responses, there has been no substantial conversation or exchange of contact information. I am unsure if these profiles are active. Due to these frustrations, I am requesting a refund for the unused months of November and December [redacted]. Thank you for understanding. Sincerely, L.T. Contact me at: Phone: [redacted] Email: [redacted]

I recently signed up for Match.com as a new customer with no prior experience in online dating. Unfortunately, I encountered issues accessing their free trial offer. Despite my efforts, I have been unsuccessful in deleting my account as the website only provides an option to hide it, not delete it. Despite reaching out to customer service via email, I have received a response refusing to delete my account, which has left me feeling frustrated and concerned about my personal information. I am unsure of my next steps as Match.com continues to send me reactivation offers instead of assisting me in deleting my account as requested.

I recently purchased a membership with hopes of giving it a try. Unfortunately, I encountered multiple issues with the site that left me dissatisfied and wanting a refund. I was unable to log in or access the site using either Chrome or Samsung browsers. Despite receiving password reset emails, they disappeared when I reset my phone. I even tried resetting my phone in an attempt to resolve the issue, but it has not been a pleasant experience. I believe it's best to take this as a sign and not continue with match.com. Please process a refund of the $39.99 membership fee. If I decide to revisit match.com in the future, I will do so cautiously. However, following this frustrating experience, I prefer meeting people in person at places like the library or grocery store instead.

I have some feedback for Match.com as a paying member. I enjoy using this online dating service, and it's been the best out of the 4 or 5 methods I've tried. One small improvement for better customer satisfaction would be to default the "Keep me signed in" checkbox on the login page to unselected or remember the last selection. While I understand Match's reasons for defaulting to checked, it is frustrating to have to uncheck it every time. My friends using the service have also mentioned this issue. I appreciate the positive changes Match has made and believe customer feedback has played a role in them. I will continue my subscription but would be even more supportive if these minor inconveniences were addressed. Thank you for providing a great service! Nicki, a loyal paying member

Hello, I am Jones Brown. I registered on Match using my iPhone, and my profile was approved. I subscribed for $42.99 with my iTunes card on my iPhone 8. However, my profile was later removed. I am disappointed with this situation and I would like my Match profile to be reinstated. I have attached the subscription confirmation details for your reference. Thank you.

I disabled the auto-renewal feature on my account over a week before the September 24th deadline. A pop-up notification indicated that my membership would be active until the 24th and then stopped. I declined the discounted offers to renew. After removing my photos on September 23rd, a survey asked why I was discontinuing, and I expressed my disappointment. I request an immediate refund of $97.95 as the charge appears fraudulent.

Hello, I need assistance with my Match account. My account number is [redacted]76 under the name Kevin. I signed up for Match on September 30th. I was using the service until September 29th but decided not to renew. On September 30th, I changed my mind and resubscribed. Today is October 1st, and I haven't been able to access the Match.com app for 24 hours. I am frustrated with this issue and struggling to reach customer service. Could you please resolve this problem promptly? I expect reimbursement for the lost 24 hours of service or have my renewal date adjusted. I am eagerly awaiting your response. Thank you, Kevin

Over the weekend, I signed up for a Match.com profile, but I mistakenly entered the wrong email address: [redacted] My Customer number is [redacted]85. I need to correct the email to [redacted] I reached out via email, and an agent informed me that I already had an account with the correct Gmail address. They mentioned deleting one since I can't have two accounts. Last year, I had started an account but later unsubscribed. Consequently, I assumed I needed to create a new one. I would like to keep the new account with updated pictures and information, along with messages I wish to respond to once I subscribe. Please retain the new account but change the email to [redacted] Additionally, kindly delete the older account associated with that email address. Thanks, Jacqueline

Hello! I recently joined the OUR TIME website and opted for the £19-£20 subscription, but mistakenly ended up with the £[redacted].94 subscription due to being unable to uncheck add-on options. This is more than a week's pension for me, so I urgently visited my bank, but the money had already been debited. I'm reaching out to your team to kindly request a refund and a switch to the cheapest subscription plan as my finances can't support £[redacted].94. I hope you can understand my situation and help me resolve this distressing error. Thank you for your consideration. Best regards, Ishbel Stuart.

I encountered an issue when signing up for OUR TIME late last night. I chose the cheapest tariff but mistakenly selected an additional service that I cannot undo. £[redacted].94 was immediately deducted from my account, causing distress as this is more than a week's pension. I acknowledge my mistake, and my bank cannot assist due to my error. I wish to remain with OUR TIME but cannot afford more than the initial subscription rate. I respectfully request a refund of the difference so I can afford to continue my membership with the cheapest option available. Your understanding and assistance in this matter are greatly appreciated.

After multiple failed attempts to update my account on your website, your team appears to be struggling with a straightforward issue. This dating mishap traces back to 7/25, and even after numerous tries, the latest representative assured me that everything was resolved. However, over the weekend, I discovered that an outdated bogus profile is still linked to my account. Without the ability to reset my unknown password, I am unable to rectify this situation. As a writer seeking a compatible match and crafting three weekly articles reaching millions, your repeated errors have severely impacted my romantic pursuits. My recent encounters with Amazon, Walmart, and General Electric all resulted in failed resolutions without legal intervention. It seems pursuing legal action against your company might be my only recourse to address the problems caused by the incompetence of your staff. Sincerely, J.P. Goodwin

My account was created a few days ago with the email [redacted] I am interested in connecting with a man, not a woman. I made a full payment and completed my profile with the requested photos and information. However, after doing this and paying, I am now seeing women's profiles instead. I am unable to access my email at [redacted] with my password, and my profile and photos have disappeared. I am requesting that you restore my profile with the photos and information I provided. I find it concerning that everything has been deleted, and I expect a resolution as I have paid in full. I am a mature individual and took this platform seriously, so I am confused by what has happened. Please address this issue promptly. Regards, Bibi. My billing address is 46 Silverside Road, Lakewood, New Jersey, [redacted].

Hello, I've used your site a couple of times along with others like E Harmony, Tinder, Elite exta, but haven't had much luck despite paying for them. I'm considering trying online dating one last time. I've noticed that most dating sites offer similar things for similar prices, with some not-so-great geographical areas. The main issue is seeing the same faces on multiple sites, including people I know who aren't even users. I just needed to vent these frustrations. So, why should I give Match another shot instead of trying out Zoosk or E Harmony? Thank you for your time. Best, Jason

I encountered an issue with my account on 10/08/18. During the evening, I logged in and saw a message stating my access was blocked due to a match. I am a paid member until December [redacted] and this is the first time I've had any trouble. I reached out to support but have not received a response yet. I called customer service on 10/09/18 and was informed that I would hear back from technical support in 24 to 48 hours. I am frustrated that my account was deactivated without a clear reason. I expect prompt assistance as a loyal member since [redacted]. Waiting for days for a resolution is unacceptable, especially as a paying customer.

Match recently canceled my subscription without giving me a chance to cancel it myself, and is keeping my money due to my status as a sex offender. This decision is highly unethical. The situation that led to my registration occurred when I was only 18 years old and involved consensual activity with a girl who was 4 years younger. We were both teenagers at the time. Regardless of my personal history, I deserve the opportunity to cancel my subscription and prevent any further charges. If my account is still on a recurring payment cycle, it needs to be deactivated immediately. I will not tolerate any more unauthorized charges. I will take legal action if necessary, as just because something is stated in a policy does not make it law or morally right. This issue needs to be resolved promptly to avoid further escalation.

I purchased a 3-month membership on May 18, [redacted], but was inadvertently charged for both a 3-month and 6-month membership. After contacting Match.com, they refunded the 6-month charge. However, my 3-month membership was unexpectedly deactivated due to a dispute with Amex that I never initiated. Although I had inquired about stopping future payments to Amex for auto-renewal concerns, I had not disputed any charges. When I was unable to access my account after a few days, I contacted PayPal, who stated they couldn't assist due to the Amex dispute. Despite my efforts to resolve the issue with Amex, no clear explanation or solution has been provided. I was recently charged again for the 3-month membership and seek guidance on how to proceed. The unresolved dispute has left me out of pocket and without account access. Any assistance or advice on this matter would be greatly appreciated.

Hello Match Customer Service, I recently noticed that my accounts with match.com and OurTime were closed on October 2nd and October 5th, respectively. However, I have been charged for a subscription today even though my accounts were closed. I kindly request a refund for the charge as I am no longer using the service. Please review your records and process the refund. Additionally, if there are any other subscriptions under my name, please cancel them immediately as I do not wish to be charged again. Thank you, C.