Match.com Customer Service Issues

While logging into your online account, I observed a small white box on the bottom left corner that featured a user's profile picture next to a message: "take a minute to complete your profile so I can find you," with the user's username listed below. There was also an "x" in the top right corner of the box. I am unable to find this message in my inbox. I'm unsure if this message was generated by a user or by match.com. Initially, I didn't notice the box, and when I switched screens, it disappeared. Despite checking my inbox, I couldn't find the message. Could you clarify if this message was sent by match.com or a user, and provide guidance on how to locate it?

My account was unexpectedly blocked. I use "romanticman" as my username, with the email address [redacted] This email domain contains multiple inboxes I manage. I kindly request to have my account unblocked promptly and resolve the issue that led to this situation. For further assistance, please contact me at [redacted]. My billing address is [redacted] East Eden Place, St Francis, Wisconsin, [redacted]. Upon receiving an email stating my account was terminated due to not being single, I have concerns. Why terminate an account without allowing a chance to correct this error? Furthermore, why include a termination option without warning users of such consequences? It is frustrating to lose access after investing time in profile building. This design flaw raises questions about the developers' logic.

I have thoroughly researched my issue in every possible way, but have yet to find a solution. It seems there are thousands of others facing similar problems, with no resolution in sight. The lack of response from customer service, automated messages, and unhelpful advice is frustrating. Trying to regain access to an account with a lost email address is causing distress among many users. I'm choosing to address this with strong language to highlight the poor customer service experience on this platform. If necessary, please deactivate my account due to my language, or contact me directly. Otherwise, I will escalate this matter to the BBB and FCC regarding the inadequate service provided by match.com despite the large number of users experiencing the same issues.

Subject: Assistance with Unsubscribing from Match.com Emails Dear Match.com Customer Care, I recently came across your email guide on how to unsubscribe from Match.com emails. Please guide me through the steps to be removed from your mailing list. Thank you, M.N.

I paid a significant amount to join your site. After 24 years in law enforcement, experiencing a career-ending and closed head injury, it's frustrating having to repeatedly undergo eye tests just to confirm my membership. With numerous catfish on the site, the focus should be on security against them. I believed your site was legitimate, hoping to find companionship after three lonely years, but instead, it feels like a waste of over $[redacted]. The most frustrating part is not being able to access my own page on the site. Frustrating situation. Trooper 1st Class Peter M. J. [redacted]

Hello, my name is Garry B. I reside at [redacted] Waverly Point Drive, Lexington, SC [redacted]. I am encountering an issue with my Match.com subscription. After reactivating my account, I am unable to access my profile containing essential information like pictures and emails from other users. Regrettably, I inadvertently created a new account using the user ID lookingforsure55 linked to [redacted] This has prompted me to fill in all my profile details as a new user. I am unable to recall the previous user ID associated with my closed account a few months ago, which should have been reinstated upon reactivating my subscription. I seek guidance on how to retrieve my original user ID and password to access my complete profile data stored in the system.

I recently signed up on match.com assuming it would be $30 for the month, but to my surprise, it ended up costing me $[redacted]. I can't afford this and it was a big disappointment. I want to keep the service for a month, but I'm concerned about automatic charges. Could you ensure I won't be billed again? Could you also clarify why the cost is so high? I've already paid the bill, but this experience has really inconvenienced me. I'm very disappointed with the service. There are many free websites available, and this should not have happened. Thank you. - Kate S.

Subject: Account Reactivation Request Hello Customer Service, I am reaching out regarding my Match account, which was unexpectedly reactivated without my consent twice in the past. Although Match representatives were able to resolve the issue promptly each time, I recently encountered a block when attempting to reactivate my account for a new online dating endeavor. Upon seeking clarification, I was informed by Mr. Tony that my Match account had been terminated in accordance with the Terms of Use. Now, I am interested in reactivating my account and would appreciate assistance in this matter. I hope to resume my online dating journey with Match. The email linked to my account is [redacted] Thank you for your attention to this matter. Warm regards, LM

Hello, I would like to address an issue I encountered with a recent subscription. A month ago, I contacted Match in Costa Rica to express my concern as I was being matched with young ladies who are the same age as my daughters. I clearly did not sign up for this, as my preferred age range is 48-59 while I am 65 years old. It seems that your company failed to filter out the desired ages and even individuals looking to exploit senior citizens for financial gain. Despite my attempts to rectify this with my bank for an $83 charge, I have not had any success. I am not concerned about the amount but rather the principle. I request a refund for this unsatisfactory service. I have evidence that I am prepared to share on social media and with the Attorney General to address this matter. Thank you, Peter J. Nason.

This platform is incredibly frustrating to navigate. I've been trying to delete photos from my profile, change my username, and update my work location from Philadelphia to Arizona without success. Despite following the provided instructions, I can't make these changes. Furthermore, the limited help desk hours during my working day make it challenging to seek assistance without risking trouble at work. It seems unreasonable to call for support during office hours when most users engage with dating sites during evenings and weekends. Additional support availability outside regular working hours would be highly beneficial for users like me who find navigating this site time-consuming and complicated.

I would like to cancel my membership, but I missed the deadline by a day. Today, I was charged for a service I haven't been using due to functionality issues. The application doesn’t work properly, and it didn't remind me of the cancellation deadline. I want a refund for the subscription as it's not providing the promised service. The age and location filters are not functioning, leading to uncomfortable messages from unsuitable matches. This negative experience has led me to question my registration on this dating platform. I am disappointed with the service and demand a refund from Match.com. I initially believed it was a reliable platform to meet people, but it has not met my expectations. I eagerly await a response and expect a full refund. Sincerely, Monika G.

I recently joined Match on August 6th, [redacted], but I am not satisfied with the service received. Prior to becoming a paying member, I was a long-time inactive member. Even though I could look around, I couldn't interact until I joined. I changed my email from [redacted] and [redacted] to [redacted] and [redacted] three weeks ago. Match only recognized my old email addresses, causing confusion when I joined. After struggling for hours until 4:00 AM, I felt frustrated and it impacted my workday. Match made changing my email a nightmare and I expect a refund for the three months I paid via Visa. This experience has been a disappointment akin to a "Nightmare on Elm Street." Please address this promptly. - Dennis, [redacted], [redacted] Sapphire Drive, Thunder Bay, Ontario, Postal Code P7G1A9.

I am unable to access my account on Match.com. I have been attempting to resolve this issue for two days now, without success. When I called customer service, they simply forwarded my complaint to another department. The online chat support was also unhelpful, redirecting me multiple times. I feel like I am being scammed since I prepaid for a 6-month subscription and was locked out without any explanation. I believe that as a consumer, I am entitled to either receive the service I paid for or get a refund. It's frustrating to be unable to access a service I already paid for in good faith.

I recently activated my new debit card and impulsively signed up for a 6-month subscription. After realizing my mistake, I attempted to cancel it twice but I am uncertain if the cancellation was successful. As the subscription fee is high, I am eager to avoid being charged for an additional 6 months. I am seeking a refund for the payment I made and wish to terminate the subscription to prevent further charges.

I did not authorize a renewal on my account, yet I was charged $99.99. I have not found anyone suitable through the site despite the match guarantee. I did not renew my membership. How did you obtain my new credit card number? My card was replaced 7 months ago due to theft, with a different number. This seems illegal. I demand a refund of $99.99. I am considering reporting this to the local police and the Attorney General. I urgently require a phone number to discuss this matter. Someone must contact me promptly. What happened to the match guarantee? I expect a call today at [redacted].

I recently cancelled my membership but was still charged $[redacted] on my Visa on June 6th, [redacted]. I am requesting a full refund of $[redacted], not just the $78, as I was charged a USD fee since I live in Canada. Despite cancelling my subscription and closing my account, I have not used it since then. I don't even have an active account associated with the money I've spent. I can be reached at [redacted] or 1-[redacted]. I am willing to provide my Visa card information when contacted by a representative. This is my second attempt to address this issue. I have been busy with work and only noticed the charge recently, as I wasn't expecting it after cancelling the membership. Thank you, Crystal Osmond

I am experiencing difficulties unsubscribing and seek your assistance. Despite my medical background, I struggle due to brain damage from a past car accident and having bipolar syndrome. Previous attempts to unsubscribe have been unsuccessful, leading to frustration. My educational achievements include degrees in Mathematics, Chemistry, Biology, and a Medical Doctorate, showcasing my capabilities despite my current challenges. I kindly request a practical and efficient resolution to this matter. ~ MB

I am experiencing difficulties with accessing my Match.com account. Despite numerous attempts to reset my password, I am unable to log in. I signed up on Saturday, 8/11, and encountered this issue the very next day, Sunday, 8/12. Communicating with customer service has not resolved the problem. Their password reset link repeatedly fails to work. This has caused frustration as I desire a resolution promptly. I have only been able to utilize the service for one day. I kindly request a refund and cancellation of my account. Your prompt assistance is greatly valued.

To the CEO of Match.com, As a gay man who has used Match.com multiple times, I am disappointed by the main page's image displaying a heterosexual couple. This does not represent the options available for LGBTQ+ individuals seeking same-sex relationships on the site. When new users sign up, they select their gender preferences, like male seeking male or female seeking female. It would be more inclusive and respectful to show images that align with all gender choices on the site. I urge Match.com to update the main page photos to reflect the diverse gender preferences of its users promptly. Best regards, Paul I.

I have always paid on a monthly basis, never signed up for a long-term subscription. I canceled my membership in either October or possibly November. This is when I met my fiancee, and I haven't used the service since. I'm unsure how many charges have been made because I trusted my bill to be correct, but upon reviewing it due to another issue, I found charges from Match that I did not authorize. I only agreed to monthly payments nearly a year ago. My inactivity on the site should confirm this. I believe that Match has taken money from me without permission, and I request an immediate refund for any charges made after October.