Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Service Issues

After three attempts, I finally scheduled an appointment to renew my driver's license on December 15th, just before it was due to expire on December 28th, my birthday. I completed the online application and paid $25 for the new Real ID. Following a wait, I received a temporary paper license. However, upon receiving my actual license on December 28th, I realized it was only valid from December 15th, [redacted], to December 28th, [redacted], for a total of 13 days. This short validity period is causing issues as I'm unable to fill certain prescriptions with an expired license. After enduring a more than 2-hour wait time, I contacted customer service, where I was informed that I needed to pay an additional $25 as the fee was actually $50. I promptly made the payment. I requested documentation to show law enforcement and pharmacies that my license was valid, but was advised that the RMV would email me confirmation and that police could verify my information in their database. Despite this, I have yet to receive the new license in the mail, and the lengthy wait times on the phone have been incredibly frustrating. Unfortunately, this issue cannot be resolved online, adding to my frustration.

I relocated from MA to Pennsylvania in August [redacted] and attempted to transfer my Real ID MA license to PA, but encountered issues due to a discrepancy in my middle initial on my social security card compared to my birth certificate. After finally gathering the necessary documentation for a PA license, I have unfortunately lost my MA license. I urgently require a copy of my MA license to proceed with obtaining a PA license, as well as for identification and driving purposes. I understand that I am no longer a MA resident, but I am in a bind and seeking assistance. My current address is [redacted] Homestead Ave, Bethlehem, PA, [redacted]. The bureaucratic challenges have left me feeling overwhelmed, and any help would be greatly appreciated. Please reach out to me via email at [redacted] or at [redacted]. Thank you for any support you can provide.

I need to get my Real ID driver's license. I was born in Lowell, Massachusetts and have my birth certificate as proof, but my first name has a small mistake, making it unusable. I have my marriage certificate with my maiden name, which I kept even after marriage, not changing it at the social security administration. My maiden name matches all my other documents. However, my marriage certificate has a line for a "Surname After Marriage," where I added a hyphenated name I never officially adopted. Can I still use my marriage certificate as proof? I wish to speak with a person as typing can sometimes lead to misunderstandings.

I relocated out of state in November [redacted] and canceled my insurance as advised by the insurance company to destroy the plates, presuming they would notify the RMV. However, it appears no cancellation notice was sent. I was informed that my registration was revoked, leading me to believe it was canceled, hence why I discarded my plates. Recently, I received an excise tax bill from Brimfield, where I resided, stating that I need an RMV cancellation notice for an abatement. Could you assist in canceling my registration so that I can proceed with filing for the abatement, considering I have not lived in Massachusetts since [redacted]? Previous details: Ronald Nolette 16 NOrth Main Street Brimfield, MA [redacted] Old MA License #S[redacted]4 Old MA Reg. # 753GL9 Updated address: Ronald Nolette [redacted] Lakeside Dr. Little River, SC [redacted] Thank you for your assistance.

Today, my son had a road test scheduled for 11 AM, so we arrived at 10:05 to ensure we had plenty of time. To our surprise, we were met with an issue regarding the car's registration, which was renewed online but the updated documents had not arrived in the mail yet. Although we had a screenshot of the renewal and the physical copy had been delivered to the mailbox that day, the examiner was adamant about not accepting it. Throughout the encounter, he behaved dismissively and even made concerning remarks about my son's appearance and the absence of a woman accompanying him. This treatment was unacceptable and marred the entire experience. I kindly request for the charges to be waived and for his behavior to be addressed promptly.

I need to renew my Massachusetts license, which expired in February [redacted]. I also need to update my birthdate to match the one on my original Portuguese birth certificate. Additionally, I need to change my last name back to my maiden name due to a divorce in [redacted]. I have all the necessary documents from the Massachusetts court for these changes. Can I walk in to take care of this, or do I need to schedule an appointment beforehand? Thank you. - Lucia P. C. Melo

I purchased a Tesla Model Y in December [redacted]. In January [redacted], Tesla reduced the price by $10,[redacted], causing my new Tesla to depreciate in value. Now, I received a vehicle excise tax bill from the Swansea MA town hall, based on the original purchase price rather than the devalued current price, resulting in a $10,[redacted] difference. I am requesting the MA Motor Vehicle Registration Office to reassess the value of my Tesla using the current price instead of the original price. Can someone assist me with this matter, please? VIN: 7SAYGDEE6PA033123 Thank you!

I recently submitted my self-certification paperwork for my Class A license through my wife. Despite our multiple submissions, I continued to receive notices requesting the information again. Numerous attempts to contact the RMV directly resulted in long hold times without any answers. Today, I received a downgraded license even after submitting all the necessary paperwork. We have documentation to verify our submissions. I kindly request assistance in addressing and resolving this issue promptly. Thank you in advance.

I have been attempting to update my email address for more than a week now. Despite the website stating the process should take 24 to 48 hours, I have not received any notification yet. As a result, I am unable to access my account to update my identification. The website's lack of assistance is very frustrating. I cannot risk driving without my license, so I kindly request assistance to expedite this process. Your prompt attention to this matter would be greatly appreciated. Thank you.

I have attempted to renew my Massachusetts ID and license both in person and online, but I encountered an error message indicating that I have two warrants in Taunton, Massachusetts, preventing me from completing the process. However, upon investigation by your customer service team via live chat, it was clarified that the issue lies in the system mistakenly showing two warrants. I have confirmed with the clerks magistrate office that there are no active warrants or open cases against me, and I have obtained documents confirming the cancellation of the warrants displayed in your system. I am eager to provide these documents to rectify the error so I can proceed with renewing my ID and license. Kindly advise on the process to submit these warrant cancellation documents. Thank you for your assistance.

Hello, good morning. My name is Jean Nelson, a school bus driver. I recently upgraded my position to a school bus instructor. However, upon logging into my RMV account, I encountered an issue. I am unable to register my certificate and instead, I see a message stating there is an outstanding instructor credential application submission. I vaguely remember applying in the past but was unaware of the additional steps required. Could you kindly reach out to me for assistance? You can contact me at [redacted]. I am available mornings after 9 a.m. or after 4:30 p.m. I appreciate your help. Thank you.

In March [redacted], I received a ticket that caused a red flag alert, despite never having received a parking ticket in over 19 years. After two years of correspondence, I was reimbursed $70.00 by the town of Springfield in [redacted]. However, I had to pay the ticket because my registration was due in May [redacted]. Along with the payment, I was charged a $39.99 red flag fee, which I paid to obtain my new registration. Now that I have been reimbursed for the ticket, which was received after 19 years, I believe the red flag should be removed from my record. I also think I should be refunded by the RMV for the $39.99 red flag fee. I am looking for an address where I can send all my correspondence regarding this matter.

I am in the process of applying for my Class D Passenger Permit. The documents needed for proof of residency include the following: School Transcript (current year) for 1st Proof of Residency Requirement Certified School Record (current year) for 2nd Proof of Residency Requirement I live in Massachusetts but attend school in Connecticut. I am unsure if I can use my school transcript and record from CT as proof of residency, or if it needs to be from Massachusetts. Can someone clarify this for me?

I have been living in Florida since [redacted]. I changed my license here a long time ago, but now when trying to renew it, MA Motor Vehicles states it's suspended because old car registrations are still active, even though I no longer have those cars. My MA license number is S[redacted]3 under Carlos A Valdez. I need advice on what to do. They are asking me to pay $[redacted], which I don't agree with for something that no longer exists. You can reach me at [redacted].

I am looking to obtain a title release for my car to sell it to a family member. On your website, it indicates there is a lien on the vehicle. This is because when I paid off the loan in [redacted], the lien release was never submitted to the RMV. Now that I have the lien release from the bank, how should I proceed? Can I scan and email it to you instead of mailing it to prevent it from getting lost? Thank you.

My license has expired, and I am struggling to renew it. I am unable to access my account due to a missing telephone number, and I am in need of making an appointment to register my vehicle. Unfortunately, the website is not functioning correctly, and I am unable to contact anyone for assistance. Currently residing in a shelter with my one-year-old son, it is crucial that I resolve this matter promptly. I am feeling incredibly frustrated by the inability to reach a live person for help. Your assistance is greatly appreciated.

I have been attempting to log in to the site to request my driving records, but I am encountering issues due to my old phone number being associated with my account. Despite requesting a phone number change and providing my new number three days ago, I recently received an email stating that the change could not be made. Each time I call for assistance, I am either redirected to the homepage or the call disconnects, forcing me to dial again. This has caused my license to expire as I cannot access the site. I am simply trying to connect with a live representative to resolve this problem promptly.

I'm in the process of re-registering my car. After moving here recently, I registered my vehicle in Massachusetts within the last 12-18 months while still holding onto my California driver's license. However, when following the instructions on the website, it stated that my personal information could not be validated. Despite being on hold for over an hour attempting to contact someone, I am unable to schedule an appointment because I do not have my vehicle registration number. I require a copy of last year's car registration and need to renew it for the upcoming year.

I'm currently attempting to re-register my vehicle. After moving here recently, I registered my car in Massachusetts within the past 12-18 months. I'm in possession of a California driver's license. While following the guidelines on their website, I encountered issues with the validation of my personal information. I've been on hold for more than an hour in an attempt to speak with a representative. Unfortunately, I cannot schedule an appointment as I do not have my vehicle registration number. I require a duplicate of last year's car registration and need to renew mine for the upcoming year.

I am in need of speaking to someone regarding the process to title and register a car that belonged to my deceased brother. Despite trying for months to gather information, I have had no success in reaching a live person at the registry. I recently visited the registry three times and attempted to research online without avail. My brother's daughter cannot use his car, and I am planning to take possession of it. To seek clarification, I consulted my niece's attorney and also met with an elder law attorney at a local senior center. The attorney has requested estate information and had an error in identifying my brother as my spouse. Additionally, I have reached out to probate court in Lowell and a legal aid service in Framingham via email but have not yet received guidance. It seems imperative for me to seek legal counsel to resolve this situation promptly.