MagicJack Customer Service Issues

I am Alexander Jeremenko, and my MagicJack phone number is [redacted], with account ID [redacted]. I am trying to access and pay my Annual [redacted] Service Invoice. Despite receiving a no-reply email prompting me to click "TO VIEW and PAY THE BILL," it redirected me to the New! Rapid Review and Login webpage. Upon logging in, I only saw my Account Details with no information on viewing or paying the [redacted] Service Bill. I attempted to contact MagicJack at [redacted], but the person I spoke with had difficulty understanding me and was unable to assist.

Hello, I am Alexander Jeremenko, and my MagicJack telephone number is [redacted]. My account ID is [redacted]. I am trying to access my Annual [redacted] Service Invoice and pay the [redacted] Service Bill. I received a no-reply email instructing me to click on a link to view and pay the bill. Unfortunately, after logging in, I could not find any information on how to pay the bill. I attempted to contact MagicJack at [redacted], but the representative I spoke with was difficult to understand and was unable to assist me effectively. Thank you for any help you can provide.

My MagicJack is only producing static noise. I have attempted all the recommended fixes, but the issue persists when making or receiving calls. Recently, it was renewed for another year. I am hoping to inquire about the possibility of receiving a refund for the remaining balance to put towards a new unit that includes a year of service. Currently, due to the continuous static, the device is not functional for me. Please contact me via email at [redacted] as I am unable to communicate effectively using the MagicJack phone. Thank you, Wanda M. [redacted] Cold Stream Place Nashville, TN [redacted]

I need to update my Wave account number for my port request in order to retain my current phone number with HACKMAN MAGIC JACK. I contacted Wave to reactivate my phone service and submitted a new port request. However, I got an email from Magic Jack stating that the Wave account number was wrong. I am unsure how to edit or input the correct Wave account number for the port request.

I recently purchased my third Magic Jack and hoped to transfer our family number which we've had for nearly 70 years. Despite it being disconnected and not in my name for over a year, I was denied. I had the service reactivated at [redacted] Clarkson Drive, Marlin, Texas. The number is [redacted]. I was charged the standard fee, but there may be an option for a refund. It's crucial to me to have [redacted] ported as soon as possible to avoid incurring additional costs. I appreciate your prompt attention to this matter. Let's make this happen and perhaps turn me into a slightly less grumpy individual! 😂😂😂 Thank you in advance for your help!

I recently had my subscription auto-renew on November 14, [redacted], but have since modified my account settings to disable automatic renewal. My account ID is [redacted]5, and my device is named Frugal. For further reference, my phone number is [redacted]. I have been facing persistent issues with my magicJack service. The phone often becomes unresponsive, requiring me to unplug it, wait approximately 15 minutes, and then plug it back in to restore functionality. This frequent call dropping is concerning, especially considering my wife's health issues and our reliance on a dependable phone connection. I hadn't planned on renewing my subscription this year, but I'm hesitant to switch providers as I fear similar problems may persist elsewhere. If there is any assistance you can provide to improve the reliability of my service, it would be greatly appreciated. Thank you for your understanding. Sincerely, John Fallis

I renewed my subscription in November [redacted]. Despite renewing, I continued to receive an annoying message prompting me to renew. I contacted your company, and a representative explained that my Canadian phone number needed to be renewed, which I did immediately. The representative assured me that after the renewal, the message would cease post my renewal date. However, the message persists even after the renewal, leading me to pay again in an attempt to stop it, which has been ineffective. Additionally, I am experiencing issues making calls as I only receive a busy signal. I request a refund for the extra payment made, restoration of full service on my line, and resolution to the ongoing annoyance of the recurring message.

I have been facing issues with my phone service since March or April. I was informed that the problem might be with my jack, so I ordered a replacement that never arrived. My calls keep dropping, and both me and the person I am talking to can only hear every other word. This has been ongoing for too long. I want the problem resolved without just receiving an email. I have paid for service until October, but magicJack has not fixed the issues yet.

We are experiencing difficulty with our Magic Jack as we are not receiving a dial tone and keep getting Error [redacted]. We have followed the troubleshooting steps provided, but they have not resolved the issue. About four weeks ago, we had a conversation with a Magic Jack representative who was able to reestablish the connection on their end. Unfortunately, we are facing the same problem again today despite reaching out to live chat for assistance, which was not successful. We have not been able to connect with anyone over the phone to discuss this matter further.

We are experiencing a lack of dial tone on our Magic Jack device, with an error message [redacted] displayed. We followed troubleshooting steps by powering off the modem/router and restarting the Magic Jack, but the issue persists. Despite seeking assistance through Live chat, we did not receive effective solutions. Previously, a similar problem occurred a month ago, and after contacting a representative, they made adjustments on Magic Jack's end to fix it. Presently, we are encountering the same issue and unable to reach a live person for support via phone.

I am experiencing difficulties connecting my MagicJack (MJ) device to my Google Wifi Mesh router. Despite trying different setups, including connecting the MJ to the USB laptop, I am unable to receive incoming calls. The original MJ device had been working flawlessly for years but suddenly stopped working, even with the help of a technician. I have tried bypassing the Google Wifi Mesh and connecting the MJ directly to the modem without success. I suspect there might be an issue with the MJ device itself since I have multiple subscriptions with only one experiencing problems. The Serial Number of the MJ device I'm using is S/N A[redacted]13B3A8.

I have tried various ways to contact magicJack regarding changing my phone number. Despite having my number on the "Do Not Call" list for a decade, most calls I receive are spam, making it frustrating to use the service. I use magicJack through my computer, and although saved contacts display names, the majority of calls are from unknown numbers. Reaching a real person at magicJack has been futile as calls end abruptly after navigating menus and waiting on hold. After being a customer for over 10 years, the lack of satisfactory customer service is disappointing. The device has been reliable and cost-effective, but the company's inability to address a simple query makes me consider cancelling my service altogether.

I have followed all the steps MagicJack recommended in their response. The module connected to my router shows power with a blue indicator, but the Ethernet LEDs do not light up. I have tested the cable by connecting my computer to the router, which works fine. I also tried a second cable with the same result, indicating the issue is with the MagicJack module. As senior citizens, our phone is crucial for medical communication, and we've been without it for days. We urgently need a replacement MagicJack module to restore our phone service. Thank you for your assistance. Sincerely, Ernie & Evie S.

Last month, I encountered three incidents where I could not receive calls on my MG phone, even though I could make calls. Rebooting the router fixed the issue in the past, but recently this did not work. Tech Support chat helped me reset the MG, and eventually, the phone started working again. As a senior, dealing with cables and connections is not easy for me. I'm considering whether to keep my MG or switch to a more reliable service. Any suggestions would be appreciated. You can reach me at [redacted] or [redacted] W. 10 Mile Rd, Apt. [redacted], Oak Park MI [redacted]. My account email is [redacted], but please reply to [redacted] Thank you.

We are experiencing ongoing issues with both incoming and outgoing calls through our MagicJack number [redacted]. Living at [redacted] Cloister Drive, #42, Crosby, Texas [redacted], our phone is crucial due to health concerns as retired individuals. Despite receiving email notifications for missed calls, returning them results in error messages. We even replaced our phones a year ago and keep them properly charged in the cradle. We kindly request your assistance in investigating and resolving these persistent phone issues promptly. Your prompt attention to this matter would be greatly appreciated. Thank you, Carlos T. Baez and Graciela M. Baez.

I purchased a Magic Jack Home device on December 21, [redacted], through Amazon, but when I tried to register it, I found out that the previous owner did not cancel the registration. I have reached out to Amazon, and they directed me to report the issue to Magic Jack at [redacted] I have sent a message but have not received a response yet. It is urgent for me to resolve this as returning the device is costly from outside the USA, even more than the purchase price itself. Thank you for your assistance in this matter.

I am experiencing issues with my Magic Jack service. When I pick up the handset, I hear no dial tone and instead receive an error message saying "error, error." My Magic Jack plus is connected to my internet router and plugged into an electric source. I recently renewed my service on June 24, [redacted], for 2 years with confirmation Order No. TS[redacted]5. I would appreciate some assistance in resolving this matter so that I can use the service properly. My telephone number is [redacted].

Since I opened my account and renewed it on June 23rd, [redacted], I have experienced continuous issues that have yet to be resolved despite numerous calls to customer service. I was promised a credit of $49.99 due to the inconvenience caused, but this credit has not been applied. It is essential to me that my phone service remains uninterrupted as I rely on it for important medical calls, especially as I am currently unable to work due to a disability. I urgently need assistance in resolving this matter and receiving the promised refund. You can reach me at [redacted] or via email at [redacted] My name is Amie L. Thank you for addressing this promptly.

I have received numerous voice mail emails from Magicjack this week, but I am wary of their authenticity. I contacted Magicjack, and they confirmed that the emails are not from them. The messages instruct me to download an attachment or use an Android app called Remote Wave to listen to the voicemail, but I am concerned it might be spam. I am sharing this to raise awareness and hopefully get Magicjack to address this issue. The message includes details like the sender's phone number and the time the voicemail was received. I have decided not to open any attachments to avoid potential risks. - P. C. Link to the file attachment: [redacted]

Dear Jorge Diaz, Thank you for your recent purchase with us. Your order summary is as follows: Order # TS[redacted]5 Charge Date Qty Description Unit Price Subtotal 04/22/[redacted] 1 Five Year Platinum Preferred Plan $99.75 $99.75 04/22/[redacted] 1 Administration Fee $7.78 $7.78 Order Total: $[redacted].53 Please note that magicJacks obtained under our Free Trial Offer are exclusively for Credit Card users. If you designate your Debit card as a Credit Card, the funds will be authorized by your financial institution and debited at the end of the trial. For updates on your order status or to make changes, click here for our order policy. Don't forget to download our FREE companion magicApp to synchronize your magicJack number to ring simultaneously. Enjoy making FREE unlimited worldwide calls to magicJack or magicApp numbers, along with low international calling rates. You can choose to retain your current phone number or acquire a vanity number for a nominal fee. For further assistance, please contact our billing department at [redacted]. Thank you for choosing magicJack. Warm regards, magicJack