MagicJack Customer Service Issues

I am experiencing a buzzing sound in the audio when using my Magic Jack. I have rebooted the modem, checked all connections, and even swapped out the power supply without success. I also have a second Magic Jack bought in [redacted], but it is unused. The buzzing noise persists on the VOIP line associated with Magic Jack, even when I switch wireless systems. I have tried different phone configurations but nothing eliminates the buzz. The unused unit I bought in [redacted] has a serial number A [redacted] 10 18C4F. Any help in resolving this issue would be appreciated. Thank you, David Knight.

I have the Magic Jack Go. Every 5 weeks, when I lift my phone receiver, I get a busy tone and incoming callers hear the same. A technician advised a new router, which I acquired, but the issue persists. My internet provider verified their end is fine, and the problem recurred after 4 weeks. This continuous annoyance is becoming unbearable. Could my Magic Jack Go be faulty? Please assist with a resolution. Thank you, A.

Subject: Issue with Magic Jack Order Dear Customer Service, I am reaching out regarding the order I placed for a new Magic Jack on April 13. Due to the current situation with the coronavirus, having a reliable phone service at home is crucial for me since I no longer have a landline. I encountered an issue with the delivery where my package was mistakenly sent to Allentown, PA, instead of my actual address in Whitehall, PA which I provided during the online order process. I have been in contact with your customer service team multiple times, trying to resolve this matter, but unfortunately, no progress has been made. I provided my order number TS[redacted]9 and the tracking number [redacted][redacted]98 for reference. I am disappointed with the level of service I have received so far and am determined to escalate this if necessary to ensure I receive the product I ordered. Thank you for your attention to this matter. Sincerely, IR

Subject: Issue with Order - Need Assistance Hello, On April 13, I placed an order for a new Magic Jack online using my credit card. Due to the current pandemic situation, having a home phone is essential as I no longer have a landline. Despite contacting customer service multiple times, there has been no resolution to my issue. The order number is TS[redacted]9 and the tracking number is [redacted][redacted]98. The problem is that although I provided my correct address in Whitehall, PA, on the online invoice, the package was sent to Allentown, PA. When I reached out to the billing department, they were unable to assist, which was very disappointing. I feel the customer service I received was unacceptable, and I am considering further action. I hope this email sheds light on my experience with Magic Jack. Thank you.

To: [redacted] I placed an order for a new Magic Jack on my computer on April 13 using my credit card due to the essential need for home phone calls during the coronavirus situation, as I no longer have a landline. Despite contacting customer service five times, no resolution has been reached. My order number is TS[redacted]9, with tracking number [redacted][redacted]98. The issue is that my package was mistakenly sent to Allentown, PA, instead of my correct address in Whitehall, PA, as I submitted online. Despite reaching out to the billing department, no assistance was provided, leaving me dissatisfied. I express my disappointment with the level of customer service received and hope to escalate this matter to higher management for resolution.

Dear Magic Jack Customer Service, I'm having trouble accessing my account after renewing my service. I recently updated my email address to [redacted] I paid $[redacted].59 for 2 years of service today. My old email addresses, [redacted] and [redacted], are no longer valid, preventing me from logging in to update my information. Please assist me in accessing my account. Thank you, Linden Roberts

Dear Magic Jack, I am having trouble logging into my account because I recently changed my email address from [redacted] and [redacted] to [redacted] I renewed my service for two years today, paying $[redacted].59 with the phone number: [redacted]. Unfortunately, I can't update my account information due to the outdated email addresses. I hope this message reaches you, as I had to create a new email address for Magic Jack. Thank you. Linden Roberts

Hello, I have been a MagicJack customer for many years, but I currently have an issue and I'm not sure if you can help me. I am a retired person (71 years old) living in Colombia, and this device has been with me all the time, allowing me to greet my friends in the United States. Suddenly, it asked for the username and password, and I realized that my son gifted and set up this device many years ago, so I don't know how to access them. I'm wondering if maybe my wife's username is associated, her email is [redacted] My email is [redacted], and I please ask for your assistance as I am completely disconnected now, and all my contacts are on MagicJack. My MagicJack number is [redacted]. I have faith that you can help me during these times of pandemic and social isolation in Colombia. Best regards, Rafael Pedraza.

¡Claro que puedo ayudarte! Hola, he sido cliente de MagicJack por muchos años, pero en este momento me encuentro con un problema y me gustaría saber si ustedes pueden ayudarme. Soy una persona pensionada de 71 años que vive en Colombia. MagicJack ha sido un dispositivo muy útil para mantenerme en contacto con mis amigos en los Estados Unidos. De repente, me pidió el usuario y la contraseña, y resulta que este dispositivo me lo regaló e instaló un hijo hace muchos años, por lo tanto no tengo acceso a esa información. No estoy seguro si tal vez el usuario podría ser el correo de mi esposa, que es [redacted] Mi correo es [redacted] Les pido por favor de su ayuda, ya que me siento totalmente desconectado y todos mis contactos están dentro de MagicJack. Mi número de MagicJack es [redacted]. Tengo mucha fe en que ustedes puedan ayudarme en estos momentos tan difíciles de pandemia y aislamiento social en Colombia. Cordial saludo, Rafael Pedraza.

Hola, he sido cliente de MagicJack por muchos años, pero en este momento tengo un problema y no sé si ustedes me pueden ayudar. Soy una persona pensionada de 71 años que vive en Colombia. Este dispositivo me ha acompañado todo el tiempo y me sirve para saludar a mis amigos en los Estados Unidos. De repente, me pidió el usuario y la contraseña, y resulta que no sé porque este dispositivo me lo regaló e instaló un hijo hace muchos años, por lo tanto no puedo acceder. No sé si acaso el usuario podría ser el de mi esposa cuyo correo es [redacted] Mi correo es [redacted] Por favor, ayúdenme ya que quedé totalmente desconectado, y todos mis contactos están dentro de MagicJack. Mi numero de MagicJack es [redacted]. Tengo la esperanza de que puedan ayudarme en estos momentos de pandemia y aislamiento social en Colombia. Cordial saludo, Rafael Pedraza.

Hola, soy cliente de MagicJack desde hace muchos años. En este momento, tengo un problema y requiero ayuda. Soy una persona pensionada de 71 años en Colombia, y utilizo este dispositivo para comunicarme con mis amigos en Estados Unidos. Recientemente me pidieron mi usuario y contraseña, los cuales desconozco porque este dispositivo me lo regaló e instaló un hijo hace años. No sé si posiblemente el usuario sea el correo de mi esposa, [redacted] Mi correo es [redacted] Por favor, ayúdenme, pues me siento desconectado, y todos mis contactos están en MagicJack. Mi número de MagicJack es [redacted]. Confío en que puedan asistirme en estos momentos difíciles de pandemia y aislamiento en Colombia. Saludos, Rafael Pedraza.

My MagicJack number for my PC is [redacted]. I recently experienced an issue where it lost all my address listings, both recent and saved, and wasn't allowing the addition of new contacts. Despite attempting various troubleshooting steps like rebooting, I ended up unplugging and uninstalling it. Now, I am seeking assistance to reinstall it on my computer, hoping to restore its functions and recover my address book entries. Annoying situation that I'm eager to resolve. Doyle A. hootytuts[at]gmail.com or now hootytuts[at]charter.net

I was charged double on my account, which is a mistake. I only authorized a payment of $[redacted], but I see double that amount plus an extra dollar deducted. I have contacted customer service already, but the extra charge needs to be rectified promptly. If these incorrect charges are not resolved, I will cancel all services and address the issue formally with my bank. This is concerning, and I expect a quick resolution. Thank you, J.J. Email: [redacted] Phone: [redacted] Sent from my iPhone

Hello, we recently contacted Magic Jack to change our phone number from [redacted] to [redacted]. Our current phone service provider is Cogéco Cable from Trois-Rivières, and we have that number with them. We understand that we need to cancel our subscription with Cogéco Cable before we can transfer the number to Magic Jack. We are planning to cancel our Cogéco Cable subscription soon due to switching our alarm system from a phone line to an internet line. After the internet line is set up, we will cancel Cogéco Cable and then reach out to Magic Jack to obtain the [redacted] number. Thank you for your assistance.

I recently received an email from MagicJack offering me the chance to renew my service, which I did on July 20, [redacted]. I expected the service to be immediately available after renewing. However, I have been unsuccessful in getting in touch with anyone. I received an email later saying I had purchased a MagicJack, which was not what I intended. I renewed the service because I already have the device and did not need another one, especially as I am currently traveling abroad. I have been attempting to resolve this misunderstanding without any luck so far. My daughter found an open MagicJack package in my mailbox recently. Since the service is not working as expected, I would like a refund and can return the device if needed. I hope to get some assistance with this issue soon as I am quite frustrated with the situation.

I am having trouble accessing my MagicJack services. I have been a customer for 14 years and cannot sign in to my account due to a "no credentials" message. Despite trying numerous customer service numbers, I have not been able to reach a real person at MagicJack for assistance. I sent a check last Monday with my phone number on it, located on the bottom left-hand corner, to their Florida address. Furthermore, I am locked out of my account on the computer. As my service expiration date is approaching, I urgently need help to resolve these issues. Please contact me at your earliest convenience. Thank you. Keith D. Collins.

I have been a loyal Magicjack customer for nine years. Despite my account showing a renewal date of 8-21-[redacted], your sales and billing teams keep pressuring me for an early renewal. Please review my account as it clearly states the renewal is not due until [redacted]. I prefer to communicate directly with Magicjack employees rather than third-party contractors. I have been unable to reach your assistance phone lines for clarification. Magicjack team, please respond to this matter promptly via email. Thank you. -John A.

I recently renewed my subscription with MajicJack after receiving an email from them. Unfortunately, I was charged twice on my credit card for $45.92 each on 10/8. I reached out to MajicJack customer service on 10/19, and was told they would investigate and get back to me via email. However, I never received that email. On 10/26, when I called back, I was informed that since I didn't report the double charge immediately, they couldn't assist further. Despite explaining that I did call right after seeing it on my statement, the call ended abruptly. I am confused why MajicJack is refusing to refund the duplicate payment. All I'm asking for is the $45.92 to be credited back to my account. My phone number is [redacted], and my name is Barbara Zegunis at [redacted] Wishart Dr. Rockford, IL [redacted]. Thank you.

I am reaching out on behalf of a friend who is not a native English speaker. They had MagicJack working on their computer, but it crashed. After recharging it, they received a message asking them to log in again. Unfortunately, they had forgotten their password. They requested a code to set up a new password, which was sent to their email address [redacted] However, when they tried to use the code to create a new password, it was unsuccessful. Can you please provide some assistance on how to proceed? I am including their email address for contact purposes. Thank you.

I am in the process of transferring my number from MagicJack to another provider. The new provider submitted the request on 11/20/[redacted], and MagicJack accepted it on 11/24/[redacted]. As of today, 12/03/[redacted], the transfer is still not complete. I have spoken to a representative and submitted inquiries, but have not received any response. I am simply looking for my number to be successfully transferred to my new provider and my MagicJack account to be closed. I am disappointed by the lack of communication regarding this matter. Thank you.