MagicJack Customer Service Issues

Hello, For the past 2-3 years, I've been experiencing the same ongoing issue with my MagicJack (MJ) device. Despite following all troubleshooting steps provided by MJ support, including signal resets and hardware updates, the problem persists. When placing calls, recipients frequently complain of voice cutting out, making communication difficult. Similarly, incoming audio is inconsistent, causing me to miss parts of conversations. This persistent problem severely impacts the functionality of the phone service, which is frustrating and unacceptable. I have communicated this flaw to MJ multiple times to no avail. I believe it's time for a resolution. MJ should either refund my money or promptly replace the defective device with a brand-new one, not a refurbished unit. Due to MJ's malfunction, I had to resort to purchasing two separate amplified phones, intended for individuals with hearing impairments, but even these did not solve the issue with my MJ.

My MagicJack+ has been working perfectly for years until recently when I noticed many missed calls in my inbox. When I picked up the phone, there was no dial tone and I received the error message "Check tel line." I made sure the line was secure in both the MagicJack and the answering machine. I even tried using another answering machine but got the same error. I replaced the ethernet cable and the gang plug it was connected to, and the blue light on the MagicJack is on. I attempted to download and install the software online, but during installation, it prompted me to insert my MagicJack, which was unsuccessful. My subscription is valid until December according to my account settings. I have exhausted all troubleshooting steps I could think of, and now I suspect the MagicJack itself may be faulty. Can you test it on your end? I would appreciate any help.

I requested the cancellation of our MagicJack account via email about a week or two ago. A college student helped set it up around January, but he has since left in March. We have not received phone calls at the end of February and only a few in March. Despite numerous attempts to cancel online, we are still receiving around 5-10 calls daily, which I am unable to answer. I do not have a way to check the calls on my old computer. Please proceed with canceling our service today, May 27th. I do not have any account paperwork or number to provide, but I trust your company can locate it. Please confirm once the disconnection from MagicJack has been completed. Thank you. Joan Cruz, [redacted] S. Roosevelt Ave., Fullerton, CA [redacted]. Phone: [redacted].

I have been a customer for over 15 years and always found it difficult to communicate with MJ. In the past, I could get help through the chat line without the current requirements. I refuse to pay for assistance after being a loyal customer for so long. Please provide instructions on how to install MagicJackgo in simple terms or I will not seek further help. Regards, Murray M.

We are American citizens residing in Uruguay, using MagicJack for many years with satisfaction. However, encountering poor call quality and repeated conversations after purchasing Int’l Prepaid credit for communication with our daughter in the Dominican Republic has been disappointing. The issue persisted after buying additional credit for another phone, leading us to suspect it may be a problem with the MagicJack service. We recently discovered that our daughter's school has a new VOIP system, rendering our international credits unnecessary. Our concerns include the inability to transfer credits between phones, as well as the short 6-month validity we were unaware of. We request either a refund for the unused credits or to extend our MagicJack service with them. Thank you for your attention. Sincerely, Dave B.

I have been using the Magic Jack app on my phone for several years to keep in touch with my friends and family as long as I kept up with the subscription. However, last year my subscription lapsed because my card details changed, and despite attempting to renew it, I have been unsuccessful. Today, I made a prepayment in hopes of making calls both in the US and internationally, but I keep receiving an error message stating that my call cannot be completed as dialed and that I have selected inbound calls only, which I did not do. I checked my account settings, ensured that both inbound and outbound calls were selected, and even tried changing the options, but the issue persists. After being without this service for a year and struggling to reach customer support, I am in need of assistance.

I contacted WebEx to join a mandatory job training session at [redacted]. Unfortunately, the number showed as a pay-per-minute line. I reported this to Magic Jack, but the resolution may take up to two days. I urgently require access to the training, which happened before, and Magic Jack eventually approved the number. I didn't anticipate needing to call in advance again. My Magic Jack number, in Eric Egas's name, is [redacted]. Your swift assistance in resolving this matter would be greatly appreciated as the training is scheduled for three hours. Thank you.

Hello, I am looking to activate my MagicJack Home device and want to retain my old phone number associated with my previous MagicJack device. I have upgraded to the newer MagicJack Home. I want to avoid the process of selecting a new number from a list and then having to call to reacquire my original number. Clear instructions on how to transfer my existing number would be greatly appreciated.

For a few years, I've had two active MagicJack devices with different phone numbers. Recently, I got a new MagicJack Home to replace my older MagicJack Plus. However, when I try to activate it with the phone number from my MagicJack Plus, the website doesn't allow me to. It seems the website only gives me the option to replace my MagicJack Go device, which I want to keep as-is with its current phone number. The website works fine for activating and naming the new MagicJack Home but doesn't let me use the desired phone number from my MagicJack Plus. It appears there may be an issue with the status of the other phone number on your end.

Three years ago, I had a MagicJack but couldn't use it due to being in jail for several months. Recently, I purchased a new MagicJack as the old one may have been discarded. I am trying to transfer my Tracfone number to MagicJack, but Tracfone is not providing the carrier number. My Tracfone service is expiring soon, and I am still facing challenges with the transfer process. Any advice on how to resolve this issue is appreciated.

Residing in Madrid, Spain, I have been using the Magic Jack app for several years, purchased from the Apple Store for $9.99 per year. The renewal happens automatically after the year expires. This year, the renewal went smoothly. I was traveling in Peru for the entire month of May and tried to access the app there, but encountered difficulties. Upon opening the app, it asked for my username and password, which I entered, and then a window appeared with the message: "Tap the button below to start making phone calls." Following the prompt led to another window, but nothing appeared, just a blank page. That's all I have to report, and I hope this issue gets resolved quickly.

My internet from Comcast is working fine after they rebooted my modem/router. However, my MJ phone stopped working on Tuesday. It has a dial tone but when I try to make a call, there's just silence. I've tried reaching out to MJ's help desk but have had frustrating experiences with long wait times, unhelpful responses, and sudden disconnections. I can't spend hours trying to resolve this issue and need assistance urgently. If this isn't resolved by tonight, I will consider filing a complaint with the BBB and warning others about this company on social media. I really just need to speak to a person who can help me fix this problem.

I am trying to confirm the payment for my one-year renewal for $44.85 ($39.00 + $3.51 admin fee + $2.34 sales tax) made tonight. Even though it said my order was complete and that I would receive an email receipt, I have yet to receive an email. I am unsure if the initial email I received about renewing my service was legitimate. Payment Confirmation #: T[redacted]18 I attempted to log into my account unsuccessfully as this purchase was made outside of logging in. When I tried to confirm the purchase via my account, I couldn't log in. I need assistance as my service expires on 6/29/19, and I want to avoid any disruptions. I am also considering cancelling my debit card for security purposes. Please assist me, Charlenia Pitts

I am writing to address an ongoing issue with double billing from MJ. Unfortunately, my service ([redacted]) was mistakenly cancelled instead of rectifying a double charge situation. This has occurred in the past as well. I have been a satisfied MJ customer for many years, but the repeated double billing needs to be resolved. On June 17, [redacted], I renewed my subscription ([redacted]) within the 7-day timeframe as requested. The order was placed on that date with order #TS[redacted]7 for 1 year at $53.41. However, on June 26th, another unauthorized charge of $42.51 (order #TS[redacted]5) was processed automatically by MJ. This is the second time I have experienced a double billing situation. Previously, a similar issue was not corrected despite being brought to attention. I kindly request a prompt resolution to the recent double charge and a review of my account history to address any previous occurrences with appropriate credits. Thank you for your attention to this matter.

I attempted to pay my [redacted] surcharge online when I noticed an additional charge for last year's service. After waiting on hold for 20 minutes, I spoke with a representative who had difficulty with English. I initially paid for the [redacted] service in July [redacted] to cover the period until July [redacted]. I changed my address and updated my information on magic jack.com. However, I received an invoice this year for last year's charges as well as the upcoming year. There seems to be no available phone number for assistance with such matters. Your accounting system requires updating. Upon reviewing the charges, I discovered a monthly calculation determining the payment amount. It is necessary for your system to be revised, and my credit card to be refunded accordingly. I request either a refund check or contact information to resolve this matter.

On Thursday, July 4, [redacted], I attempted to renew my Magic Jack account to reinstate my expired service using my Discover credit card for payment. During the payment process, I was unsure about the confirmation step and ended up accidentally making eleven payments. Discover Card informed me that the payments were pending and advised me to contact Magic Jack for refunds of the extra charges. Strangely, even after making the payment, my Magic Jack phone remains disabled, preventing me from using it to make calls. I need assistance to resolve these issues promptly. Thank you.

I recently purchased a MagicJackGo with the intention of transferring my business phone number from CenturyLink to MagicJack. After learning about potential issues with number porting, one being name mismatches, I am concerned. My CenturyLink account is under my business name, with me listed as the primary contact. During the activation of my MagicJack, I noticed there are fields for first and last name but not a specific one for business name. Should I activate using my personal first and last name or enter my business name in the first name field on the MagicJack activation page?

I need assistance. I was successfully using the MagicJack app on my iPhone until today. I contacted to discontinue my old MagicJack number [redacted] and acquire a new number [redacted] for a two-year period. I'm facing issues as the app prompts me to select a number to use, listing both numbers. I select [redacted] but I cannot proceed with it. Following the purchase today, I was instructed to restart my phone to activate the changes, which I did. Since the changes were implemented, my phone and app are not functioning as before. I solely rely on the MagicJack app on my iPhone. I'm seeking urgent assistance.

Subject: Issue with MagicJack Account Ms. Kerrin Parker, CEO MagicJack Inc. [redacted] Village Blvd., #[redacted] West Palm Beach, FL [redacted] Dear Ms. Parker, I am a MagicJack customer in Northern Virginia, with Account ID: [redacted]6 and phone number: [redacted]. I recently purchased MagicJack Home as an addition to my existing MagicJack Go service. I contacted the support team to transfer my remaining subscription and phone number to MagicJack Home, keeping MagicJack Go as well. However, during the process, my MagicJack Go was unintentionally removed from my account. I am requesting to have my MagicJack Go reactivated on my account while keeping MagicJack Home. Your prompt assistance in resolving this matter is highly appreciated. Please let me know if you require any further details from me to proceed. Thank you for your attention to this matter. Sincerely, Dr. Northern Virginia --- Please note: This email is confidential and may be legally privileged. Any unauthorized use, disclosure, or distribution is prohibited. If received in error, please notify the sender and delete the message. This communication does not provide tax advice under Treasury Department Circular [redacted].

Hello, I encountered an issue when trying to access my Magic Jack phone on my computer. Instead of being able to login to my account and restart my service, a box appeared requesting a username and password. Upon inputting the requested information, I was presented with three options: paying $39 for 1 year, $89 for 3 years, or entering a pin or redemption code. As I am already paid until [redacted] and do not possess a pin or redemption code, I am unable to proceed. I find myself stuck on this page without the ability to renew my annual phone number. Since I cannot call for assistance, I am seeking a link that will guide me to the account section where I can make the payment or detailed written instructions on an alternative method. It is frustrating to be in this predicament, and I am eager to restore my phone service promptly.