MagicJack Customer Service Issues

I have been a loyal customer for two years. The first year was excellent. However, upon renewing for the second year, both of my phones stopped making outgoing calls and receiving phone calls. Nonetheless, I am still able to receive message notifications via email. I believe there may be an issue on your end as it seems unlikely that both phones experienced a simultaneous failure. I have paid for the service in full and request that you investigate and ensure everything is functioning correctly on your side. I kindly ask for someone to contact me to explain the status of your services and what measures are being taken to address this issue. Thank you.

I bought a Magic Jack on Friday, August 7th, and unfortunately, the connector broke on Tuesday, August 11th. After contacting customer service to purchase a replacement part, I was informed I needed to buy another Magic Jack instead. I complied and purchased a new one, but when I tried to set it up, it showed up in my account but didn't work on the phone. Later, I received messages stating the account was closed. Upon contacting customer service, I encountered the same representative who tried to sell me another Magic Jack for $46. He then insisted I had to buy three, five, or ten more years of service for the new device to function, even though I had two years of service credit remaining. Frustratingly, he mentioned that the Magic Jack wouldn't be activated unless I purchased additional service, which was not disclosed earlier. I requested to speak with a supervisor, but he abruptly ended the call, promising a callback from the supervisor that never came. Currently, I am still waiting for resolution and need assistance to activate the device and service that was already paid for.

I need help with my Magic Jack service. I bought a new device, as the old one broke. When I tried to activate the new one, I was told I needed to buy additional years of service, even though I already had two years of service paid for. The customer service representative was unhelpful and even hung up on me when I asked to speak to a supervisor. I have been trying to get my device working, but haven't had any success. I just want Magic Jack to honor the service I have already paid for and get my device connected. It has been a frustrating experience dealing with their customer service. Thank you for any assistance.

I am experiencing two issues with my USB Magic Jack device. Firstly, since updating the device to version 4.18.[redacted].5, it no longer provides a dial tone, just a high-pitched tone, and does not register any keypresses on my phone. This problem occurred on Windows 10, affecting the audio features for my headset as well. When connecting it to my Windows XP computer, a similar update led to the same dial tone issue, but the headset and soft phone functions worked fine. Secondly, when using MagicApp to send texts, the recipient only receives the symbol "þÿ" enclosed in quotation marks instead of the actual message. I have tested this multiple times with the same result each time.

On August 29th, I attempted to set up a MagicJack device for my elderly parents using their satellite high-speed internet. The phone number we wanted to transfer was [redacted]. Unfortunately, once we managed to get the device operational, the signal quality was extremely poor due to the satellite connection. When I contacted customer support and spent 20 minutes explaining the issue, they informed me that MagicJack does not function well with satellite high-speed internet. I had already paid for a year of service with my American Express card. Upon learning that the device was incompatible, I promptly cancelled my service. Despite requesting cancellation, I was later notified that $21 was charged to my American Express for the terminated account. I kindly ask for a refund of over $[redacted] I paid in August and the $21 charged recently. Please credit my American Express card and confirm via email at [redacted] once the refund is processed. Thank you for your attention to this matter.

Hello, I am seeking assistance with my Magic Jack service issue. Three years ago, I bought a five-year service plan for $[redacted]. However, with one year and ten months left, I am unable to receive incoming calls. When I spoke with Magic Jack representative David Miller, he mentioned I needed to purchase additional phone service to get incoming calls, which contradicts my initial purchase for five years of service without any mention of further subscriptions. I requested clarification via email from David Miller, but it was never sent, and he promised to call back to explain but did not follow through. I expect to receive the full service I paid for without being asked for additional payments for services already covered. Sincerely, J.C. Email: [redacted] Magic Jack Phone: [redacted]

Someone has the same phone number we've had for years, and when I call, she says "hi" and then hangs up. The only time I talked to her, she mentioned that maybe her daughter, who was programming her new phone, entered the wrong number. I attempted to call my own number, and she hung up again. How did she get my long-standing phone number? I am concerned about the possibility of her receiving my important information or phone calls. This situation is quite serious; any assistance is greatly appreciated.

I recently renewed my Canadian service for 3 years for a total of $[redacted].78 paid by Visa, equivalent to $[redacted].31 in Canadian dollars. A representative called to offer a better deal of 5 years of Canadian service for $[redacted].00, including all fees, and extending it to 7 years for the same price. However, the transaction was not finalized when I was transferred to another service. I would like assistance in completing this transaction to ensure I receive the 7 years of paid MagicJack service. Could you please connect me with live chat for an easier negotiation process? Thank you. - Gerard B. Email: [redacted]

I purchased a Magicjack go from Amazon in September [redacted], which included a year's service. After registering and paying to have my number ported, I encountered issues. The tech support representative informed me I needed to purchase additional service before the number could be ported, which was not disclosed during my Amazon purchase. Despite attempting to address this via chat, I was hung up on and ignored. I eventually returned the product and received a refund through Amazon. The experience was disappointing, and I hope this issue can be rectified to prevent similar incidents for other customers. Thank you. - F. O.

I am inquiring about the end date of my contract. Roughly three years ago, I contacted magicJack to express my desire to discontinue the service, stating they could retain the payment but that I no longer wished to use magicJack. Despite acquiring a new phone number since then, individuals are still reaching out to me on my former magicJack number, [redacted]. I have been receiving emails from magicJack which confirm this. I am unable to recall my password. Kindly provide me with details on the contract's expiration date and ensure there is no automatic renewal. Additionally, I request the removal of [redacted] from your records to prevent any further calls. Your prompt response is appreciated before I involve legal assistance. Thank you.

MagicJack Account ID: [redacted] MJ Number: [redacted] Dear MagicJack Service, I have been a loyal MagicJack user since [redacted]; however, I recently upgraded to Windows 10 in June and have been encountering issues making calls. Despite renewing my account in December [redacted] for another five years until December [redacted], I have been unable to resolve the recurring "No Audio Found" message. I have attempted various troubleshooting steps to no avail. Additionally, I have been unsuccessful in logging in using my email ([redacted]) or phone number ([redacted]). I kindly request your assistance in resolving this matter as I still have over two years of service left on my account. Thank you for your prompt attention to this issue.

Dear MagicJack Service team, I have been a MagicJack customer since [redacted]. Recently, in June, I switched to a new computer running Windows 10, and since then, I have been unable to make any calls. Despite renewing my account for five more years in December [redacted], I am encountering a persistent issue. Whenever I try to make a call, I receive the error message "No Audio Found," even though all other audio functions work correctly except for the phone connected to MagicJack. I have attempted various troubleshooting steps to resolve this problem to no avail. Additionally, my attempts to log in using my email ([redacted]) or telephone number ([redacted]) have been unsuccessful. My account ID is [redacted]. I kindly request your assistance in resolving this issue, as I have already paid for more than 2 years of service. Thank you for your prompt attention to this matter.

My Magic Jack frequently drops calls during conversations. Seeking a resolution, I subscribed to the Concierge service, but unfortunately, they were unable to assist and escalated the issue to the engineering department promising a response within 48 hours, which I did not receive. When attempting to follow up, I faced a 15-minute hold only to have my call dropped by the Magic Jack once more. This experience has been incredibly frustrating, marking it as the worst service encountered to date, proving to be a waste of both time and money. As a solution, I have acquired an OOMA device, which now functions correctly. I have requested my number be ported from Magic Jack to OOMA promptly, notifying you that failure to do so will result in me reporting the matter to the FCC. While I have not yet terminated my service with Magic Jack, I expect it to be automatically terminated after the number porting. I also seek a refund for the unsatisfactory additional service provided.

My subscription is ending, so I purchased two new MagicJack Go devices, each with a year's subscription. After plugging them into my computer, I attempted to transfer the two years of calling time to one of the new devices. However, I encountered a problem. While my account (ID: [redacted]9, Donald S.) shows that my subscription is valid until 11/08/[redacted], the program does not allow me to transfer the calling time to any of my 3 devices. It displays all the calling time without specifying the device. Although I can successfully transfer months, I am unable to select the device as none are listed. Despite trying to resolve this issue via chat, I received no assistance. Recently, I plugged in a MagicJack (device [redacted]) and made another year's payment of $42.51 on your site. Although the charge appears on my credit card, it is not reflected in my calling subscription. Please rectify this issue so that all 3 years of calling time are associated with MagicJack [redacted].

Dear Sir/Madam, My name is Alvin Samuel, and I currently reside in Antigua and Barbuda. On 1/11/18, around 03:30-03:50 am, I attempted to renew my MagicJack service with the telephone number [redacted]. After the transaction, there was no indication of its success. I later learned from my bank that the payment was processed twice. I am unable to use the service despite paying for it. Kindly reverse the duplicated transaction and rectify the service. If resolving the issue is not possible, please reimburse me for both transactions. You can reach me at [redacted] or [redacted].

I have a query regarding my service. According to the terms of use, excessive usage or misuse of the device or magicApp may lead to termination without refund. The company reserves the right to terminate usage if it is deemed systemic or intentional. Additionally, phone numbers inactive for 90 days may be reclaimed.

I received an email from magicJack stating that my service will renew soon. However, I returned the product to Best Buy last year and have not been using magicJack. I have tried to contact the billing department to prevent the automatic renewal since I do not use this device. I will dispute any charges that appear on my credit card if the renewal goes through. Please resolve this billing error promptly. Thank you, K. Fong.

Please remove the recording from all phones on my account. If I have not renewed the service or the vanity number, it means I do not want the service. I will be filing a harassment complaint with the Attorney General and the Federal Trade Commission. The number referenced in the recording is [redacted], but there are other numbers on the same account. Every time I make a call, I hear the recording about an expiring number. For further discussion, a representative can reach me at [redacted].

I need assistance with an issue related to MagicJack. We received an extra device in April that we did not order. However, resolving this with customer service has been difficult as I have been unable to reach the right department. Recently, I received an email about renewing the service, which prompted me to try contacting them again. I also wanted to update my credit card information due to a change. Despite multiple attempts over the past two weeks, contacting MagicJack by phone has been challenging. After being redirected and experiencing long wait times, I still haven't been able to resolve the account issue. I understand that our account is under review, but the lack of communication from MagicJack is frustrating. It seems like I keep getting disconnected or transferred to different departments without a solution. I hope to receive assistance soon. Please reach out to me via email at [redacted] Thank you, George Kux.

Dear team, I have been experiencing issues with my Magic Jack Go for the past month. Despite having a valid subscription, the device is not working. The tech support team has not been helpful and claimed that my service was cancelled due to non-payment, which is not the case. A recent agent even rudely suggested paying $[redacted] for another 3-year subscription. I kindly request either a resolution to restore my Magic Jack service or a prorated refund. I am looking forward to your prompt response. Thank you.