Lyft Customer Service Issues

On November 22, [redacted], around 2:00PM, I requested a Lyft Share ride. Upon arrival of the car, the driver, Chi, in a Toyota Camry with license plate ..[redacted], stopped a few car lengths away from me. Despite gesturing for him to come closer as a 96-year-old using a walker, Chi drove off and disappeared onto a side street. After attempting to reach him, the ride history indicated he picked up another passenger, dropped them off, and falsely claimed to have dropped me off at [redacted] Atlantic Ave., Long Beach. I was billed $14.60 for this. To proceed with ordering another ride, I reluctantly had to select "done." I am deeply disappointed by Chi's actions, hoping that appropriate measures will be taken regarding his conduct and the inaccurate documentation, which I find troubling.

I need assistance with my Lyft account. I recently took a ride from East Stroudsburg, Pennsylvania, to Atlanta, Georgia. My account was flagged, and I didn't receive the full amount I was owed for the trip. Moreover, my Express Pay has been disabled while they recalculate the missing payment. A Lyft customer representative assured me that my issue would be escalated to another team for quick resolution. I have been trying tirelessly to reach the Lyft team directly, not just the representatives in the Philippines whom I believe cannot assist me. I am Daniel N., and my phone number is [redacted]. Any help would be appreciated. Thank you.

Someone made a $19.31 charge on my PayPal account for a ride with your service yesterday at 7 pm using my PayPal debit MasterCard. I don't know how my card details were obtained or which account was used to pay. Although I haven't used Lyft before and my account is inactive with no recent activity, there is a transaction made. I reinstalled the app to check but found someone else's account linked to my card. I have blocked my PayPal card and requested a replacement. I have raised a dispute with PayPal, as per MasterCard regulations, I need to inform Lyft first. I am using GetHuman.com to help with this process, but it seems unnecessary and frustrating to deal with this issue.

During my recent trip, I noticed the smell of an electrical fire in my car. Over the following two days, I encountered issues such as fluctuating dashboard lights and a malfunctioning driver side door lock. After seeking help from PEP BOYS who advised a dealership visit, I attempted to contact Lyft for assistance. Despite reaching out to their customer support online, I was directed back to the same platform for help. In desperation, I engaged ARI for roadside assistance, and they also recommended taking the car to the dealership. The dealership discovered faulty aftermarket wiring installation causing multiple system failures. Upon returning the car to Lyft, they retained my security deposit, leaving me without work. Despite my efforts to reach out via email and phone, Lyft did not respond. Feeling unfairly treated as I followed ARI's guidance, resulting in job loss and deposit forfeiture, I am seeking resolution. Thank you for addressing this issue promptly.

While traveling in Fairbanks, Alaska with my kids, we took a Lyft from the airport to the Westmark hotel. Initially, the fare was to be $15. However, the driver recommended going a bit further to see the northern lights. During the ride, the driver mentioned the Lyft cost might be around $30. Upon arriving at the hotel after an unexpected extended journey, the total fare amounted to approximately $82. This was much higher than anticipated and beyond what I can afford. Although I appreciate the driver's service and would like to tip her, I cannot justify such an expensive fare, especially as I have been relying on Lyft for transportation during my trip rather than renting a car. I urgently need this matter resolved before any funds are withdrawn from my bank account. Please contact me promptly via call, text at [redacted], or email. Thank you, Venetia Morris

I arranged for my husband to be driven today, providing specific addresses for his destinations. When I tried to change the drop-off point to simply return him home after my appointment, the driver refused, claiming she wouldn't be compensated for the initial leg of the trip. Despite my objections, I relented and mentioned reporting her behavior to the company. Now, my bank account faces overdraft unless I receive credit on my account to arrange his journey home. The driver's rudeness has left my husband stranded, and I request a refund along with a discussion about this matter. Please contact me at [redacted]. My name is Amber B.

I contacted Checkr about an issue on my background check. Everything is accurate except for a charge that is 11 years old. According to the requirements, it should be less than 7 years old. I haven't received a clear answer from anyone, just in limbo. I'm unsure why Lyft is holding onto this old charge and if there's a chance of it being approved. I've tried contacting Checkr, but they keep referring me back to Lyft. I'm seeking clarification and any assistance as I've been waiting for seven weeks without progress. Thank you for any help provided.

This morning, on 11/29/19, I had to cancel two rides. I canceled the first ride because I was not provided with a drop-off address, and the passengers seemed suspicious. They insisted I didn't need an address and would guide me, but I felt uncomfortable and couldn't proceed without an address. The second passenger had an incorrect drop-off location, and despite her language barrier, I suggested she update the address on the Lyft app. I ended up driving her back to her original pick-up location to resolve the issue, even though I didn't get paid for it. I received complaints from these passengers which is unusual for me as I typically receive tips for driving and minding my own business.

I want to share my recent disappointing experience with Lyft during my NYC trip. Three times we waited over 20 minutes in freezing weather after being told a driver was only 3 minutes away. Each time, a new driver was assigned with another extended wait. We felt stuck as we didn't want to incur charges by canceling. Despite the high costs due to our group of 6, we chose Lyft for convenience, but the delays caused immense stress. This negatively impacted our vacation, upsetting my husband and disappointing the rest of us. I believe a partial refund is warranted due to the service falling short of expectations. The affected rides were on 11/29: one from Barclays Center in Brooklyn, another from 53rd St in Manhattan, and the third from the 9/11 Memorial/Museum. I hope for a resolution. Thank you, Kristin Landgren

Yesterday, I accidentally left a factory-sealed glass bottle on the front seat of my Lyft car. To my surprise, the driver has filed a service charge showing pictures of the bottle opened and spilled in the back seat. I am certain this did not happen during our ride. We were wrongfully charged a significant amount of money. I suspect the driver may have targeted us with a false claim because we were conversing in a different language, which might have made us seem like easy targets. I am reaching out for assistance in resolving this issue.

Hello, my name is Michelle S. A few years ago, I applied to Lyft, but there was an issue with my background check due to a suspended license. I got my license renewed in January [redacted]. However, it seems that the same background information is still causing a problem. I believe everything should be in order now, and I am eager to start working and help your company make money. Could someone please email me back and run another background check? There is nothing negative on my record. I hope this minor issue can be resolved promptly, so I can start earning. Thank you for your help. I am willing to visit one of the San Francisco offices to address any concerns and hopefully begin working soon. Have a great day. Thank you.

Missed Ride Refund Request Date of Request: December 1st, 7:51 AM Location: Terminal A, Level 2, Pick Up 4 Lyft Cancellation Fee: $5.00 Charged to Visa ending in ***[redacted]: $5.00 Hello, I kindly ask for the $5 to be refunded to my account. Waiting for an hour and a half in the cold caused my feet and hands to go numb as the driver didn't arrive. It is upsetting to be charged considering I had two previous drivers cancel on me before one finally came. This situation is distressing as the ride took nearly 2 hours longer than expected to reach my destination.

I need to report an individual named Efrain Zavalza who is driving for your company. He falsely claimed to live in Los Angeles but actually resides in Bakersfield. He provided his sister's address as proof of his LA residency. Efrain is currently staying on his old boss's property, Dan Andrews of Dan Andrews Farm, as confirmed by Dan Andrews at [redacted]. Efrain misled your company to obtain a car by deceiving you about his place of residence. I urge your company to take legal action against Efrain Zavalza. If you doubt my words, I recommend conducting a routine traffic stop, and you will likely find narcotics in his possession.

We requested a Lyft and received conflicting notifications about its arrival time. After waiting in the cold rain, the car disappeared from the app, and a different one headed in the wrong direction. When contacted, the driver was occupied with another passenger despite us not booking a shared ride. This same issue occurred later with another driver who deviated from the planned route. After canceling and being charged $5, we were frustrated and opted for a nearby taxi. This experience was extremely disappointing, and it is unlikely that I will utilize the service again. I have been unable to locate a contact number for assistance.

I had a frustrating experience with Lyft. Within 9 minutes, four drivers canceled on me after making me wait. The first driver was 15 minutes away, then another driver appeared who was 18 minutes away. Subsequently, I was assigned a driver 15 minutes distant, followed by one 18 minutes out. The cycle continued - another driver, this time 17 minutes away. The uncertainty of not knowing who would pick me up or when it would happen left me confused and disappointed. I am a loyal customer and would like to understand what went wrong with Lyft this morning.

I requested a ride with Lyft on Saturday, but the driver did not pick me up despite me being outside and trying to signal them. I called the driver, Melissa, three times with no response, so I resorted to texting her. She was supposed to pick me up at 11 o'clock on Saturday, but it seems like there was a mix-up. I hope I am not charged for this ride as I was left feeling very upset about the whole situation. Please email me with information on how this issue will be addressed.

I took my very first Lyft ride today. The website states the first ride is free, but I was charged. To resolve the issue, Lyft has no customer service agents available. The so-called live chat is unhelpful with generic answers. If I want to try and get my money back, I have to pay to talk to a tech. I want a refund as soon as possible. I will expose Lyft; I work at a radio station and my mother is in television, not to mention the state investigator that will check and expose your company. Whatever it takes, put my money back on the card immediately. I also request a phone call at [redacted].

On November 30th, I requested a ride with Lyft, but there seemed to be an issue with the app. The map displayed the wrong location, even though I double-checked my input. Attempting to contact the driver was unsuccessful, and I couldn't cancel the ride. Later, I received a message thanking me for the ride with the driver and was charged $92.00 plus a $5.00 cancel fee.

After completing a ride about an hour away from home, my app suddenly turned off and notified me that I had been deactivated from Lyft for violating community guidelines. The reason provided was that I allegedly had a passenger with me, which is untrue. I was not given any evidence of this supposed violation and it seems Lyft just took the rider's side without any proof. It appears that the passenger was trying to scam a free ride through Lyft. I enjoy driving for Lyft, but if this is how situations are handled, I may need to share my experience with the media and inform other drivers that Lyft seems to prioritize passengers over drivers.

I am a new user of the app and attempted to schedule a ride for two days from now. However, I was unexpectedly charged and connected with drivers immediately. Despite my efforts, I have been unable to find a straightforward way to cancel the ride through Lyft's app. I searched for usage instructions beforehand, but found none. This lack of clarity has left me feeling frustrated and unprotected as a consumer. I am seeking guidance on how to cancel the ride. I tried to do so right away, but the app did not offer a clearly visible option. I can be reached at [redacted].