Lyft Customer Service Issues

On the evening of September 21st, in downtown Chicago, amidst heavy rain, my driver and I struggled to locate each other despite my attempts via phone. Eventually, I found myself near a hotel and had to cancel the ride after waiting for over half an hour. The following day, I was surprised to discover a $5 cancellation fee in my email, prompting my decision to delete the app due to frustration. While I acknowledge that the situation was nobody's fault, it feels unfair for me to bear this cost. Shouldn't these incidents be considered as part of the operating expenses on your end? I have always appreciated using Lyft, but this experience makes me lean towards returning to Uber, which is not a choice I am thrilled about making. Thank you for hearing me out.

I accidentally left my SMOK vape pen in my Lyft car, and the driver is not following through on returning it as agreed. I realized shortly after being dropped off that I had left it behind. I promptly contacted the driver, who assured me he would bring it to Lyft headquarters in San Francisco the following day. After visiting the headquarters two days later and checking the lost and found, my vape pen was nowhere to be found. Now, the driver is unresponsive to my calls, and Lyft is offering minimal assistance. I am eager to have my SMOK vape pen back, especially since I had recently purchased it for $[redacted].

I had an issue with one of my riders. I picked her up at the BMW plant in Greer, SC, and dropped her off at her house on White Horse Road in Greenville, SC. On the highway heading to her house, the ride got cancelled. I asked her what happened, and she said she fell asleep and put her phone in her pocket. I'm very upset and angry right now. I did not get paid for that ride which was a 25 to 40-minute ride. I'm reaching out to Lyft to address this matter so I can receive payment for the service provided. The rider's name is Ty, a female who may have had insufficient funds and requested a free ride from BMW in Greer to her home. I picked her up at around 6:45 PM and dropped her off at 7:30 PM. I kindly request Lyft to address this issue promptly. Thank you. Sincerely, Joachim N. - Lyft Driver

Hello, my name is Lilly. I am seeking a refund from Lyft. Today, I downloaded the Lyft app to get to work by 2:30 pm. Unfortunately, the driver did not pick me up despite being near my location. Communication was difficult as the driver only spoke Spanish, which I do not understand. In the end, she hung up on me, falsely marked the ride as completed, and I received a thank you message prompting me to tip. This caused me to be late for work, requiring me to inconvenience my brother for a ride. It is unacceptable for the driver to misrepresent the service provided. I am requesting a refund and action to be taken regarding this issue with the driver. Thank you.

Last evening, on Friday, November 9, [redacted], around 7:30 PM, I had an unfortunate experience with a LYFT driver named Francis. While waiting at [redacted] New Hampshire Ave. NW, outside my apartment building, I encountered some issues with the driver. Even though the driver could see me clearly from the opposite side of the road, he did not want to cross the traffic to pick me up. After some disagreement, I eventually got into the car. However, he canceled the ride while I was inside the car talking to him, leaving me stranded in the rain until I could hail another ride.

I misplaced my phone and wallet during a Lyft ride last night. The ride was booked by my friend, Nathaniel C., around 7:30-7:45 PM from [redacted] N. Alexandria Ave. in Los Angeles. We made one stop at the JW Marriott to pick up friends before heading to the Belasco Theatre in downtown Los Angeles. I believe I left my belongings in the car and only exited at the theater. Could you please assist in locating the driver so I can inquire about retrieving my lost items? My phone and wallet contain important identification and banking cards. Thank you for your help.

I am shocked at my experience with Lyft tonight. I had three drivers who did not speak English, making it extremely challenging to communicate or provide directions. This resulted in unsafe driving situations and confusion when trying to navigate. It's concerning that these drivers passed a US drivers test and are legally allowed to work. I believe Lyft needs to address this issue urgently to prevent any potential risks or legal actions from customers. The ability to communicate in English should be a requirement for drivers providing a service in an English-speaking country.

I was left waiting for the driver who never arrived as promised. Despite receiving a notification that he was arriving in 7 minutes, I stood outside for over 20 minutes. Instead of explaining the situation, he mentioned calling me and proceeding with another ride as I apparently didn't answer. Speculations around picking up another rider, possibly persuaded by Brianna, or engaging in other activities arose. Regardless, I'm frustrated by the no-show and demand the full refund debited from my card, totaling $[redacted]. Additionally, I missed out on a $[redacted] sales meeting due to the driver's actions. Failing to receive the total amount claimed, I will take further steps including social media, local TV, and contacting relevant authorities. The driver in question, Carl, operates a Black Dodge with the license plate NBCW75.

I recently experienced inaccuracies with the receipt I received for my ride with Omar. The system mistakenly indicated that the pick-up and drop-off locations were incorrect, although Omar provided excellent service. Additionally, I encountered difficulties with the app during my next ride request, with previous ride information causing a 15-minute delay in booking. Eventually, I had to resort to a Yellow Cab, which cost me more than anticipated due to the app issues. It is frustrating that contacting customer service only leads to automated messages redirecting to the website. The lack of accessibility to resolve system errors and provide feedback is disappointing. Despite these challenges, I want to emphasize that Omar's service was exceptional and the issues I faced were related to the app and receipt system. Thank you.

I recently experienced a concerning situation involving a Lyft driver and a customer where I believe I was taken advantage of. Working at the airport, I encountered a blind customer whose Lyft app was not working. Having helped similar customers with Uber before, I escorted him to the Lyft car explaining that the ride was covered by me and the customer had already paid me, requesting the driver to stick to the agreed fare and not charge any extra. Despite this, the driver was convinced by the customer to take toll roads, resulting in unexpected charges that put me at a loss, with my $5 discount already used. Feeling deceived, I seek a fair resolution to this issue.

I'm frustrated with the situation. My bank card ending in [redacted] was compromised, and I discovered unauthorized charges for a Lyft ride on November 3rd, [redacted], despite me canceling the card on November 4th, [redacted]. I suspect someone under the name "Gale Nocis" is fraudulently using my information. I would like to know who is responsible for these fraudulent charges so legal action can be taken.

My husband and I had a distressing experience with a Lyft driver last night. Despite my repeated requests to pull over as I wasn't feeling well, the driver's erratic driving caused me to get sick in the car, only soiling a floor mat. Instead of handling the situation properly, he made a dangerous U-turn on a busy road and left us in a parking lot where an abduction had recently occurred. We feel unsafe traveling with this driver and refuse to pay the demanded $[redacted] for the ride. There are additional charges of $2.42 and $14.38 on the bill that also need clarification. Your prompt attention to this matter is appreciated.

I accidentally left my cell phone in the last ride I took with Kyle as the driver. He is refusing to return it unless I agree to a certain amount he is demanding, which feels like extortion. Throughout the ride, he discussed his financial struggles and personal hardships, which I found uncomfortable. I believe emotional manipulation and extortion should not be part of a car service experience. I have been without my work phone for a whole day now, and this situation is unacceptable. I request my phone to be returned promptly and at least a credit for the ride.

I never had an account with Lyft, and I am disputing a $57.25 charge for a ride on November 3, [redacted], listed as SAT 8PM, which I believe to be fraudulent. My bank card was compromised, and though I reported it immediately upon noticing the pending charge, my bank could not take action until it posted. Even after filing an affidavit stating the charge was fraudulent, my bank would not reimburse me as they claim the charge happened before I reported the card theft. They advised seeking reimbursement from Lyft. I request Lyft to check their records for a $57.25 charge on November 3, [redacted], potentially under the names Gale Nocis or Gale Tate, for a ride at 8PM. I hope to identify the individual responsible for this unauthorized charge and recover my funds.

I am shocked and appalled by the experience I had with the driver who picked me up this morning. When I asked him to drop me off at the main entrance, he refused, citing his navigation system. Despite my insistence on going to the main street, he stopped in the middle of the road and asked me to leave his car due to a pork roast odor from a potluck at the hospital. The situation escalated when he made offensive remarks and abruptly stopped the car, causing my neck discomfort. Upon exiting, he used a racial slur. I was comforted by the valet workers at the hospital, who offered to serve as witnesses. I plan to report this incident to the administration to prevent such behavior on their premises. The entire ordeal has left me deeply hurt and disturbed by the driver's disrespectful and discriminatory actions.

Joseph C. and his wife arranged transportation for a doctor appointment when their car broke down. The service was set up in advance through United Healthcare, and a Lyft driver was sent to pick them up. The driver dropped them off in town, even though they live far out in the country. During a will call, the same driver came back but got upset due to unforeseen delays, citing a 3-minute wait policy. The driver left when they had to sort out a prescription mix-up at the pharmacy. Despite pre-scheduling the return ride and contacting Lyft multiple times after being stranded, they were unsuccessful in getting a new ride home. Joseph and his wife had to walk 15 miles in the cold, arriving home late at night. Attempts to reach Lyft customer service were unfruitful, leaving them feeling abandoned and frustrated with the unprofessional and unacceptable situation.

Good afternoon, I recently took a Lyft ride from Acura dealers on Northern Blvd to my residence at 89-05 185th Street, Hollis, NY. The driver, Mr. William (License #[redacted]), was quite rude. Despite being my first Lyft experience and hearing good things about the customer service, unfortunately, my ride didn't go well. When I greeted Mr. William and he mistook my last name for my first, he became angry, accusing me of yelling. I tried to explain that I was speaking in my normal voice, apologized for any misunderstanding, but Mr. William remained hostile. As someone who has been a Customer Service Supervisor for 22 years, I believe Mr. William could benefit from a customer service refresher to address his anger issues. I hope Lyft can address this matter with him accordingly. - Abdus Khan

I was charged for a car cleaning that the lady driver staged a picture of before taking it. I reported it to Lyft, and she got paid for a staged picture. Her claim was fraudulent and criminal. Anyone can see she staged the picture. I made a report but Lyft agent promised an email, which I have not received. I am frustrated with Lyft and their driver Pamela, who stole from me. I feel unheard as a customer and intend to file a police report. Lyft has not provided any support or resolution. I am disappointed with my experience and will escalate this matter further for justice and my refund.

I had a disturbing experience with one of your drivers. She falsely accused me of leaving trash in her car and staged a photo to support her claim. I believe she manipulated the situation to unjustly obtain money from me. I have diligently reached out to your team, but I feel like my concerns are being disregarded. I am determined to pursue this matter until I receive the justice I deserve. I have contacted your support via phone and email multiple times, but the response has been unsatisfactory. I am considering involving legal authorities and a lawyer to address this issue. The driver in question deceived me, and I demand a resolution to this scam. I insist on a thorough investigation and a refund of the stolen amount.

I had a disappointing experience with a Lyft driver recently. Despite the note specifying pick-up at my house, when the driver arrived, they couldn't locate me. After trying to guide them, they drove past my house without stopping, leaving me standing outside. When I tried to flag them down, they didn't stop, and I had to contact them multiple times. Eventually, they claimed to be charging me extra for the missed pick-up. This situation inconvenienced me greatly as I was late for work. I've always relied on Lyft without any issues until now. I respectfully request a refund for the incorrect charges and had to resort to using another Lyft service for my commute.