Lyft Customer Service Issues

Hello, I'm Lorie Newman. Recently, I had an unfortunate accident during a Lyft ride. I contacted Lyft and was assured a refund and a free ride while ensuring I wouldn't be matched with the same driver. However, when I needed a Lyft ride early in the morning, I couldn't reach anyone at Lyft customer service for three hours, so I had to use my fiancé's debit card, negating the free ride promised to me. I kindly request that Lyft refund the charge on my fiancé's debit card. I paid him in cash upon returning home due to the situation. Despite not pursuing legal action for medical bills and missed work, the accident was distressing and painful for me. I appreciate your prompt attention to this matter. Thank you, Lorie N. [redacted].

I was charged $[redacted] for rides I never took, leading me to cancel my card. Despite enjoying the Lyft app features, I now hesitate to share my new card details out of fear of wrongful charges. Lyft must address this promptly, investigate the issue, and provide a non-emergency contact number for future concerns. I seek swift resolution and trust restoration measures to feel safe sharing sensitive account info again. Please reach me at [redacted].

I made a booking for a shared ride from the airport, and before confirming, the app notified me I would arrive home at 10:56. However, I ended up getting paired with a passenger going to West Seattle instead of Chinatown, which caused delays. We didn't drop them off until 11:05, and I didn't reach home until 11:19, upsetting my kids who were waiting for me. This experience left me feeling tricked as it was my first shared ride, and I assumed I would be paired with someone nearby and arrive on time as stated. I believe the app should have been transparent about the actual timing, as I would have taken the train if I had known. Although my driver was pleasant, I am hesitant to use Lyft in the future. I think a partial or full refund would be appropriate. Thank you.

I experienced two incidents recently. The first occurred on July 27th during a Lyft ride where the GPS guided me through an EZpass exit without my knowledge, resulting in a $68 charge. The second incident happened on August 15th when I had to pass through a toll without cash. I was advised by a toll booth employee to use the EZpass lane and pay $5 later, but upon checking with EZpass customer service, I learned that this information was incorrect. Now, I have to wait for a bill that may exceed $60 before disputing it. It would be helpful if Lyft could inform drivers upfront about tolls included in the ride to avoid such situations. While reimbursement is offered later, it doesn't prevent the inconvenience when faced with unexpected toll charges. I'm looking for reimbursement for both incidents and can provide proof of the charges. Thank you.

I've had two recent unpleasant experiences with Lyft drivers. One was unsafe, using his phone instead of focusing on driving with my child in the car. The other made me uncomfortable with their choice of radio content. I politely asked to change the station, but they reacted angrily. Now, no drivers are willing to pick me up, possibly as retaliation for my honest ratings. It seems unfair that in the Lyft system, passengers are pressured to give 5-star ratings even when it's not deserved. Despite being a frequent and generous Lyft user, I'm now unable to get a ride. This experience has me considering the more regulated and professional service of Yellow Cab instead. It's disappointing to be treated this way after being a loyal customer. Goodbye, Lyft!

On Friday, August 8th, at 7 AM, I took a Lyft to Fort Lauderdale Airport, which is 15 minutes away from my home. The cost was $14.07. However, when I needed to return from Dulles Airport to Fort Lauderdale, I saw in my email that the Lyft receipt showed $54.72. After contacting customer service, they acknowledged the mistake made by the driver Greg. They assured me they would correct it. While they initially mentioned refunding $40.65, both $14.07 and $54.72 were deducted from my account. I appreciate your assistance and hope to use your services in the future. Are airport pickups available?

I am a current Uber driver with no previous issues. Recently, I applied to drive for Lyft and was notified of background check problems. I followed instructions to rectify the issues with the background check company, and now my record is clean. However, I am unable to log in to the Lyft app to seek further assistance with this matter. Please advise me on whether there is a contact number I should use, or if I should reach out to a regulatory entity for help regarding discrimination concerns. Thank you.

I currently drive for Uber without any problems. I applied to drive for Lyft but was told about background issues. I contacted the background check company, resolved the problems, and now have a clean background. However, I can't log in to the Lyft app to reach out to customer support and address the discrimination concerns. Can anyone provide a contact number for assistance, or should I contact a regulatory agency?

I requested a pick-up for my coworker but the driver was unable to find the correct address despite clear directions and guidance. He was disrespectful and uncooperative, insisting on a different address. Ultimately, I had to leave work to locate my coworker easily using the same address and directions provided to the driver. Despite multiple attempts to assist the driver and clear directions given, he was unresponsive and dismissive. I followed his movements on the tracking map and noticed he didn't follow our directions. Additionally, he was rude, hung up on us, and became agitated when I tried to communicate with him. I believe I should not be charged for the service as no ride was completed and the experience was extremely disappointing.

The Lyft navigation in Tempe, AZ is causing drivers to go through non-drivable alleys full of hazards like broken glass. These alleys are too narrow for two vehicles to pass, leading to delays as drivers struggle to find the correct route. Instead of driving down the main street to pick me up, drivers end up in the alleys behind my neighborhood. This problem has made me cancel any Lyft ride that directs drivers through the alleys. Previously, Lyft navigation used to guide drivers to the correct street. I hope Lyft can address this issue promptly so that I can resume using their service without inconvenience.

During my recent trip to Orlando, Florida with my son, we used Lyft for the first time. However, my experience was quite disappointing. Firstly, a Lyft driver charged my card extra due to his car seats getting wet during a hail storm. He almost left us stranded, which was scary as a single mother with a young child. Later, another driver couldn't find the right location at the airport, causing us to miss our flight. The language barrier made it difficult to communicate. Lastly, a Lyft driver made me feel uncomfortable and unprofessionally asked for my personal business. I believe a refund for the services provided during the first week of August is warranted.

I had trouble scheduling a future Lyft ride to the airport for September 4th. There was no calendar option for rescheduling, and an unintended ride request was made for today. A driver emailed me confirming the ride, but I did not need a ride today. I don't want to be charged for this error. My details are Ernie Castro, email: Ernie1225@[redacted], phone: 1-[redacted].

On a recent trip with Go Go Grandparent, I had a confusing experience where my family members were left by a driver due to a language barrier issue. It took a while to arrange a new ride, and the customer service team seemed unhelpful. The total cost ended up being more than expected, causing unnecessary stress and confusion. I had to make multiple calls to address the situation, but the outcome was unsatisfactory. This ordeal left me feeling disrespected and exploited, especially as elderly customers. I have escalated my concerns to the BBB and plan to notify elder affairs. I am seeking financial reimbursement and a reassurance of better service in the future. I hope for a resolution that involves proper communication and safe practices from Go Go Grandparent.

My partner and I rode with Lyft this morning from our home to Union Station in Virginia to catch a train to a wedding in New York. Unfortunately, we missed our train due to the driver taking a different route and not following the GPS directions. We tried to redirect him when we realized the delay, but we arrived just as the doors closed. We had to purchase pricey last-minute tickets for the next train. We are seeking Lyft's assistance with covering the additional cost as it was a result of the driver not following the recommended GPS route.

On August 17, [redacted] at 8:00 p.m. (charged on credit card on August 18), I booked a Lyft at Denver International Airport (DIA). The driver said he arrived, but I couldn't find him at the pick-up spot: "East Terminal Level 5, Zone D, Island 5." Communication was difficult due to his language skills. Despite directing him to meet me at Door [redacted] on the 6th floor to avoid congestion, he never showed up. I called him, and he suggested I cancel, so I did. I am seeking a full refund of $37.53 ($32.53 ride + $5.00 cancel fee) on my Visa credit card linked to this transaction. Thank you for addressing this promptly. Contact me at [redacted] for any further assistance.

I recently created an account and booked a ride to work. After receiving confirmation and a charge of $10.45, the app abruptly canceled my ride when I checked a message from my boss. I attempted to request another ride but couldn't find any available drivers. Unfortunately, due to the premature charge, I was unable to utilize Uber as well. As a struggling college student, this $10 means a lot to me. I kindly request a prompt refund. Thank you.

I requested a Lyft from Best Buy Galleria Mall in Cambridge, MA. The driver never arrived but showed on the app as driving to my home, charging me $5.68. I had to take a city cab instead and have the receipt. I want the charge refunded as the driver essentially stole from me. The driver, supposed to be Sam, was scheduled for 11:24 am but the app showed he dropped me off at 11:37 am. I tried contacting him at [redacted] to no avail. If I don't get a refund, I'll report this to the police for fraud. This kind of behavior is unacceptable, and I hope Lyft takes action to remove dishonest drivers like him. My trust in Lyft has been shattered over a mere $5.

I encountered issues with a Lift pickup at the [redacted] apartments in Fontana, CA. Despite ensuring I was visible at the entrance gate, the driver left without noticing me, causing me to miss an important post-op appointment at Kaiser Hospital. I paid for a promotion in advance expecting reliable service for my appointments. Although I faced challenges, I managed to reschedule my appointment for September 11th. It would be beneficial if drivers made a more concerted effort to locate passengers at designated pickup points. Overall, I hope for improved communication and better service in the future. Thank you. Gerald Robinson, EDD.

I'm an 82-year-old with vision difficulties. I believe there was a mix-up with my Lyft ride. Initially, I requested a ride from my eye doctor to my home, but the driver mistakenly ended up at my veterinarian's office. Despite correcting the destination in the app, it continued to show the wrong address. After some effort, the driver manually adjusted the address. Unfortunately, I was charged for the initial incorrect drop-off and the corrected one. The driver suggested reaching out to customer service for a refund of the extra charge and ensuring I'm only billed for the trip from the eye doctor to my home. The correct fare should reflect the trip from my home to the eye doctor and then back home afterward.

On Saturday, September 7th, [redacted], I noticed that I was overcharged for my Lyft rides. The cost for the rides was $9.07 each, even though previously, traveling the same distance and time to a familiar location, the fare was around $5. This discrepancy occurred both for the ride to and from the same destination on that day. I kindly request Lyft to address these overcharges promptly and reimburse me the difference for the correct fares for the two rides taken on September 7th, [redacted].