Lyft Customer Service Issues

I'm currently having trouble logging in and need a ride as I'm stuck at the moment. It's been challenging since I moved here on June 26, [redacted], staying at a hotel and dealing with my recently approved SSI due to a mental disability. I'm feeling overwhelmed without any professional help and struggling to find a doctor, get medication, secure housing, and replace stolen belongings from my journey. Despite encountering complex obstacles, obtaining a ride through lyft after being impressed by their service post-arrest was a positive experience. Although facing issues using a prepaid card from Walmart for the ride, the swift response and support from customer service were commendable. After several failed attempts with lyft and taxis, I found assistance from gogo grandparent, with helpful 24/7 customer service and a prompt ride arrangement. Moving forward, I plan to use this service for its simplicity and reliability in contrast to the challenges faced with other transportation options. Goodbye to the frustrations and hello to better assistance.

I am a Lyft driver. I received a ride request for a passenger named Tonya, picked her up at Conyers car rental, and dropped her off at a car dealership in the Stonecrest mall. I attempted to notify Lyft within the app but the navigation was already in progress after she provided me with directions. Following this ride, I was notified for not responding to another ride request, which I did not accept as I was already with a passenger. Since then, I have not received payment for the completed trip, only a later cancellation fee. Please address this payment issue promptly. Thank you, Neil McRae.

I had booked an airport pick-up at LaGuardia, and the driver reached out at [redacted]. However, there was miscommunication due to his accent when he asked for our terminal. I clarified we were in Terminal D through text. He replied he was in Terminal B, asking us to come to him. I involved a Port Authority officer to help convey that the service should come to us, not the other way around. He insisted we go to him despite us having heavy luggage. I plan to share the text exchange and canceled my reservation when he asked me to do it. This negative experience will be shared on LinkedIn, Facebook, and Instagram. I will monitor my credit card for any cancellation fees and will escalate this on social media if necessary. The driver's behavior contradicted the company's values, and I suggest providing a visible customer service contact on lyft.com and reinforcing training aligned with your mission.

My cellphone is malfunctioning, preventing me from receiving the verification code. This issue has persisted for more than a week. While I do have an email address, it appears to be unconfirmed. Despite reaching out to the support desk nine times, I've only received automated responses. With $85 in my account, I urgently need to commute to work. The situation is particularly frustrating as Louisiana is currently experiencing tropical storm conditions, hindering my ability to procure essential supplies. Your prompt assistance would be greatly appreciated as I must travel today. Your support is invaluable. Thank you for addressing this matter. Best regards, S.C.

Hello, I believe I was unfairly deactivated due to a lateness issue with a passenger. I'm curious about how far the app allows drivers to deviate from a set route in such situations. Could you clarify how many complaints have been lodged against me as a driver? It seems the number of grievances must be significant for me to remain unable to work. Additionally, my profile incorrectly labels me as an activist when I am actually a neighborhood council board representative. The handling of this situation has left me feeling isolated, especially since I was simply trying to assist my passenger in reaching her destination promptly. I find it concerning that while trying to help others, I now face days of financial strain without any communication regarding the reactivation timeline after being deactivated two days ago. Should I seek alternative employment, return my rental car to MAVEN, or simply wait for resolution which may prolong my financial hardships? My gas service may even be disrupted soon. I implore you to consider solutions for drivers who endure consequences each time a rider reports tardiness. As the primary provider in my household working up to 50 hours per week, I'm feeling abandoned by the system. Can someone please provide me with clarity regarding my app status since last Thursday?

I used Lyft to go to Baylor Emergency Room at Gaston and Hall Street after my boyfriend had a car accident. The initial charge was $11.05, and with a $1 tip, it became $12.05. Later, on the return trip home with my boyfriend, there was an issue with the ride, resulting in a $13 charge. Although I got refunded the $13, the $12.05 charge appeared a second time, leaving me with only $0.95 in my bank account. I did not authorize this second charge, and I am dissatisfied with being billed twice for a single trip that never occurred.

I arranged a pick-up tonight from [redacted] 20th Ave in Nashville, TN with my final destination at [redacted] Bruin Dr. However, upon stepping outside, I saw a vehicle parked at a different business across the street. I inquired if the driver was from Lyft but received no response. I approached the driver directly, and he confirmed being the Lyft driver. I asked him to come to the correct address and waited to collect my belongings which took less than ten seconds. As I got back, I saw the driver pulling away as I entered the building. I don't wish to be billed for this incomplete ride and had to request another Lyft. I only intend to pay for one trip as I had a previous issue with being charged double earlier this year despite being the sole passenger.

I was charged $5 for missing a ride on June 19, but I did not request this ride. I submitted a complaint (Issue #[redacted]30) to Lyft on July 1 but haven't received a response. I explained that I couldn't have requested the ride as I was in a hotel in Florida at the time, not using the Lyft app. I provided reasons like restarting my phone that day, no recent Lyft usage, and the app not being active when I checked later. I expressed concern about the app starting on its own and accruing charges. I asked for a refund of the $5 fee. Lyft asked for a screenshot, which I gave them, showing the charge for a canceled ride with Daniel on June 19, [redacted].

I recently took a Lyft ride from Elliot Hospital to Farnum Center with driver Sergio. I left my black and brown leather wallet in his white Camry, containing over $1,[redacted] in cash and credit cards worth over $8,[redacted]. The supervisor will check the cameras at 6 a.m. to identify the car make, model, and license plate. If my wallet is not returned, I will involve the police. My name is Malik Richards, and my contact number is [redacted].

I requested a Lyft from the Walmart near my house to my place about half a mile away. The estimated charge was around 35 to 45 cents. While trying to book the ride, it kept saying "trying to locate a driver" until my phone died. I waited outside Walmart for 15 minutes to ensure it didn't go through to avoid any fees. After walking home without a charger, I later found out they charged me $5 for missing the ride. This is unacceptable as the driver was not even found or confirmed when my phone died. I'm familiar with the process of confirming once a driver is assigned, and I'm requesting either a $5 Lyft credit or a refund to my card promptly. Thank you.

I canceled a Lyft ride within 60 seconds of confirming it. A few seconds later, the estimated time increased by 10 minutes twice, which made me reconsider. I noticed my card was charged $13 for the cancellation, even though it did not show as a canceled ride on the app. I would like a refund of the money as the cancellation was made on time due to the app's error. If this is not resolved, I will escalate the issue to corporate and cease using your service. I will also inform my colleagues about this disappointing experience. Kindly refund the charge promptly.

Upon entering the driver's car, we only carried a water bottle and an empty cup; hence, it's impossible for us to be the cause of any mess. The vehicle appeared dirty and had an odor before we even got in. Since it was a short trip from Yankee Stadium, we had no leftover food or items that could have dirtied the car. The driver's claims seem baseless, and it is unfair for them to try to extract money under false pretenses. This experience has left me disillusioned with Lyft's lack of oversight on drivers and vehicle cleanliness. I will not be using Lyft in the future and will lodge a complaint through proper channels to address this issue.

I am seeking assistance regarding an issue I encountered with the Lyft app today. The pricing for my ride from BWI to National Harbor, MD fluctuated unexpectedly. The driver, Elliott, was unable to cancel and reorder the ride to address this. To verify the correct fare, we asked another passenger, who estimated it at $50.90 or $78.52 for a Lyft XL. The app quoted me $98.50, significantly higher than my previous ride in the opposite direction. I aim to resolve this matter before tipping Elliott generously. He assured me the fare would not be as high as $98.50 before leaving. Your guidance is appreciated.

I was almost done with my ride challenge, just 60 out of 71 rides left, when I took a quick break. Suddenly, my account was put on hold. I had just returned from celebrating my wife’s baby shower and needed to get back to work for my family. Being a highly rated 4.98 driver, having my account deactivated for 2 days is frustrating, especially as I prioritize quality rides over quantity. I rely on driving for a living, and this sudden halt is impacting me financially. I hope Lyft can address this quickly and consider compensating for the time lost. It would be beneficial if a team member or specialist could investigate and resolve issues promptly for dedicated drivers like me who are struggling during these tough times.

Hello, I am Kevin from Midas [redacted] located on Guide Meridian in Bellingham, WA. We have received feedback from a few customers indicating that their inspections are being returned to them. We are investigating potential errors on our forms or any other reasons leading to this issue. It would greatly help if you could reach out to us with an updated form or provide a sample of the correct format for the forms. Please contact us at [redacted]. Thank you for your assistance.

I ordered a ride around 8 p.m. today, 8/6/19. The driver missed my pick-up point, so I called him. He mentioned he was on the next block, and I informed him I would head his way. Upon reaching him and trying to open the door, he locked it on me and my husband and drove off. As I approached, I noticed he canceled the ride. I am unsure about lyft's policy on discrimination, but I hope that was not the case here. I have been a loyal lyft customer, but it seems like some drivers tend to behave unprofessionally when women request rides. This incident adds to my disappointments with lyft this year, making it hard to trust the reliability. I was looking forward to utilizing your sale deals, but at times, taking a NYC cab seems more dependable than a lyft ride.

The driver made me wait for 20 minutes on a street corner, which was challenging for me in my condition. I tried calling him a couple of times, and he claimed he was stuck in traffic. However, the tracking app did not show him moving, and his updates were inconsistent. Eventually, he left me stranded. Luckily, I managed to find a cab for a slightly higher fare than Lyft. The experience was unsettling, as I nearly fainted. The driver's behavior was not only unprofessional but also rude.

My account was hacked, and I didn't notice as I rarely use Lyft services. Unauthorized charges of approximately $[redacted] and two additional cards not belonging to me were linked to my account, one with a significant sum used. Unfortunately, my phone, which contained all my personal information, was stolen, complicating matters. Despite contacting Lyft regarding the fraudulent charges and receiving no response, I promptly contacted my bank, who deactivated my card and issued a new one. As I await the recovery of the charges, I am facing difficulties getting Lyft to address the issue and remove the unauthorized cards from my account. I urgently need my money refunded, the extra cards removed, my name disassociated from the account, and the account closed.

I am having trouble reaching a driver from my recent Lyft ride. Yesterday, while transporting gear to our music space, my phone fell out of my purse in the car. I tried calling it multiple times with no answer. When I checked with Google's "Find My Device," it showed the phone moving around Chicago and then being turned off in Logan Square. Despite several attempts, the driver, Luis A., hasn't responded. I don't believe it was for credit card theft as none of my cards were used. I have canceled them anyway. It's unusual behavior, as past drivers would reach out if there was an issue. How can Lyft handle this? Can they suspend him until he cooperates? Any repercussions for his actions? It has been 24 hours with no contact. I am at a loss for what to do next.

On 8/10/19, I received a ride request for an 18-mile trip from my location which I accepted to maintain my acceptance rate. However, upon reaching Paige's location, the payment was only $3.00. Additionally, I experienced ride cancellations from Sara, Callie, and Ashley - two of which were over 10 miles away when they canceled. I was trying to transport riders from the Flora-Bama Lounge in Florida to Alabama but faced difficulties setting up in Alabama when trying to return, leading me back to Florida without a rider, incurring one-way empty miles. I am only 11 miles from the Alabama state line and need assistance to avoid such issues in the future if I decide to continue driving for Lyft. I attempted to set up in Alabama multiple times without success. To address these concerns and decide on my Lyft driving, I would appreciate a direct phone conversation at [redacted] or [redacted], to avoid protracted email exchanges.