Lyft Customer Service Issues

I am here to discuss my recent ride with Lyft. I usually have good experiences with this app, but my last ride was disappointing. I am requesting a refund due to the poor service I received. The driver was supposed to arrive in less than five minutes but ended up taking 20 minutes due to construction. Despite the detour, the time taken to reach the destination was excessive. Furthermore, the driver seemed lost and I had to call them to provide directions, which is not something I usually do.

On Thursday, June 13, [redacted], I requested a Lyft ride from JFK Airport to Fairfield Inn & Suites New York Manhattan/Central Park located at [redacted] West 58th Ave. However, the driver dropped me off on the corner of 56th Ave, insisting that was the correct drop-off point despite my inputted destination. Confused and with luggage in tow, I had to seek assistance from the hotel to locate it. The driver seemed adamant about the drop-off location. This ride was a shared one, and it seems unfair that others were dropped off at their precise destinations while I had to wander around. I believe I should not be charged for this trip as I was not taken to my intended destination. This experience was incredibly frustrating for me.

I encountered multiple issues trying to get a price for a ride on June 15 just before 5 PM. The price block was consistently blurred out, causing frustration as I was only trying to help a friend post-surgery and had a tight budget. Despite not confirming a ride, a driver arrived soon after I checked the prices repeatedly. The driver mentioned a potential no-show fee, further complicating matters. With a planned discount of $10 or 10%, my budget limit was $12. However, I received a bill of $27.98, which was unexpected and beyond what I could afford. I rely on Lyft for emergency assistance, so it was stressful not knowing the price due to the app malfunction. I reached out hoping this billing error can be resolved promptly. Your assistance in rectifying this issue would be greatly appreciated, considering the reputation Lyft holds for good customer service. Could there have been technical problems that day preventing prices from displaying on the map? Everything else on the app seemed to work fine except for the pricing information. Thank you for your attention to this matter. Best regards, C. Holtzen.

We booked a luxury XL vehicle through Lyft for six of us, expecting a spacious ride. Unfortunately, we ended up in a Honda CRV where my kids had to share seats. The first driver in an Infiniti QX60 canceled on us, citing limited trunk space. This experience left us feeling misled as the ride was not luxurious or suitable for our group size. Being exhausted and worried about another driver rejecting us due to luggage, we believe the service fell short of what we paid for. We are disappointed by the misrepresentation of the vehicle type and lack of accommodation for six passengers. Some form of compensation for the inconvenience and disappointing ride would be appreciated.

While traveling to the D.C. area from St. Pete, FL beginning June 12, [redacted], I had planned to use your services for round-trip transportation from the hotel to events. I had been promised discounts and a $10 credit, which I was informed would be valid until June 19th. Unfortunately, when I tried to book online, the offer appeared to have expired. Additionally, one of my trips which was initially supposed to cost $85 ended up being $[redacted].91 upon reaching my destination. This unexpected increase in fare felt like a rip-off, especially since my bank was double charged for the same trip. It was unsettling to realize that my credit card information was stored on file and used without my clear understanding or consent.

I attempted to request a Lyft ride at Fort Lauderdale Airport in Florida on June 26, [redacted], between 1:00 and 2:30 AM. The allocated driver failed to show up and disconnected our call abruptly. Despite my attempts to reach out, he did not respond. Eventually, I had to request another Lyft driver, causing a delay of over an hour. Surprisingly, the initial driver charged me $5.00 for a ride that never occurred, further complicating my transportation. I seek reimbursement for this unjust charge. My ride with "Hope" should confirm the incident. My name is Richard K., and I can be reached at [redacted].

I was unexpectedly charged by a Lyft driver after he claimed I canceled the ride, which I did not. Another driver arrived while I was with the original one, resulting in an additional charge. To make matters worse, I received a text about another rider added to my trip after I had already reached home. Feeling scammed and dissatisfied, I removed my card from the account. Despite my initial reluctance to use Lyft, I had no choice due to my car issues. I possess all text messages and details of the drivers involved, including their names and plate numbers. It is essential for me to understand how to receive a refund for these unauthorized charges.

Hello, I was recommended to try Lyft by a friend who mentioned we both would receive $20 in Lyft credits. Despite not requesting a ride yet due to these problems, I encountered an issue. I followed the referral link sent by my friend, completed all the steps including adding my payment method, but neither of us received the credit as promised. I am willing to provide our information and screenshots for verification. Furthermore, when I tried to refer my fiancé, I faced another challenge. After everything seemed to be going smoothly, a message popped up saying the promo code can only be used by first-time users. This is confusing as neither my fiancé nor I have ever used Lyft before, only Uber. I have his details and additional screenshots available if necessary. In summary, I have two pressing concerns. Is there a way to contact Lyft directly or request a call from them to explain these issues in more depth and seek assistance? I appreciate your support and eagerly await your response. Thank you for your help! Joy M.

I had a ride scheduled with Ponciano: (License 8JWL130). I provided the correct pick-up address on the app. Upon receiving a text that he had arrived but was not present, I called him. Despite claiming to be at the location, he was not there. After some back and forth, he claimed to be at a bus stop, but it was not the one near my address. After reiterating the address, he abruptly hung up, and I received a cancellation notice from Lyft. This experience was disappointing compared to other great Lyft drivers. The following driver, Patricia, was excellent. I recommend management address this issue with Ponciano and provide additional support, as the language barrier may have been a contributing factor. Thank you for your attention to this matter.

I was expecting a shared ride from Hartsfield-Jackson Airport in Atlanta, but unfortunately, I was left waiting for almost two hours as the driver picked up the other passengers first. Due to some confusion, the driver couldn't find me through the rideshare app, which led to this delay. By the time she was able to cancel the ride, the price had significantly increased due to the change in time. This situation was frustrating, especially since I had just returned from my sister's funeral. While I generally like using Lyft, this experience has made me consider using other services if these issues persist without any customer support. I believe I should be compensated for the inconvenience and stress of waiting outside in extreme heat and being left without a ride.

I am having difficulty contacting this company. During my recent trips in Reno, I used Lyft twice. The first trip cost me $4 and some cents, while the second was to the Greyhound Bus station. I was charged twice for the short $4 trip, making a total of three charges on my card for two rides. Upon checking my account, I noticed the two short trips were combined into one charge. Additionally, I downloaded the Lyft app for a promised free ride, which I never received. This situation has made me question the company's integrity as my credit card was misused. I request a refund of $4 and some cents for the duplicate charge. Thank you.

I have been struggling to reach out to Lyft using the drivers app. I recently applied to drive for Lyft, but they rejected my application based on a background check issue. I have thoroughly reviewed the requirements and local regulations, and I am confident that nothing on my background check should disqualify me. Despite my efforts to clarify this with Lyft, I keep receiving automated responses advising me to contact Checkr to dispute the background check, which is not my intention. After obtaining a complete report from Checkr through another company, I can confirm there are no disqualifying factors. I would appreciate it if someone could review my situation for any errors or overlooked information. If there is a specific reason for my denial, I believe I have the right to know. You can find me by my email address, [redacted] If additional details are required, please let me know. Thank you for your assistance.

As a Lyft driver for over 2 years, I experienced an issue today around 4:40 pm. I was directed to drive to the terminal from the Airport staging zone but didn't receive a passenger upon arrival. After waiting for 5 minutes, I was instructed to return to the staging area. I am wondering why I was sent to the terminal without a customer to pick up and why I wasn't compensated for my time and gas. I feel like the company values customers more than its drivers. Due to this unfair situation, I have resumed driving for Uber. I will monitor such incidents closely as it seems like you are neglecting the concerns of drivers.

I have concerns about companies promoting political views to customers. Not all customers agree with such stands. It is a complex issue influenced by factors like greed and power. Illegal immigration is portrayed as noble, yet it is driven by financial gain. Exploitation of cheap labor creates a modern slave workforce without legal protections. Some politicians seek the Hispanic vote by normalizing criminal behavior, deteriorating societal values. The excuse of immigrants seeking a better life is compared to criminals justifying their actions. This contrasts with the treatment of impoverished citizens facing legal consequences. I feel pressured when companies like Lyft promote these views, making me consider alternatives. It's essential for companies to reconsider public political stances and not impose them on customers, especially with ongoing issues they are facing.

It's essential to consider the impact of promoting political views on customers. Not everyone agrees with the stance on "immigrants' rights." The manipulation around this issue, driven by greed and power, is concerning. Illegal immigration isn't as honorable as portrayed; it's mainly for financial gain. The employers seek cheap labor without proper rights, and politicians aim to secure votes, influencing acceptance of mass criminal behavior. This situation erodes societal values and sets a poor example for children. Justifying illegal actions by claiming to strive for a better life echoes the excuses of criminals. The focus on Hispanic voters, due to their growing numbers, neglects the struggles of impoverished citizens facing imprisonment for crimes to survive. If not for preferring Lyft over Uber, the insistence on customers backing certain views might prompt a switch. Thought should be given to refraining from publicizing personal opinions aggressively, especially amidst recent company troubles.

Car Issues Frustrated with the service, Eric redirected me to Lyft instead of assisting me with my car trouble, claiming it was not a concern for Hyda. I found this unhelpful as I seek technical support. When contacting customer service, I was placed on hold until a machine answered my call at 9:23 PM, promising a callback from a representative. Speaking to Juan on 9-6-19 at 10:25 AM, he also suggested the problem was with Lyft, not Hyda, though he agreed to submit a ticket. I requested a call to be placed to my girlfriend due to phone issues during a conference call. Despite my requests for a supervisor to contact me, there was no follow-up. If the issue remains unresolved by 5:00 PM as promised, I will return the car and expect a full refund along with additional compensation for the inconvenience. James Tope

I recently followed a request to leave the Cell Phone staging area and proceeded to the pickup location at Memphis International Airport. Unfortunately, upon arrival, a traffic officer informed me that waiting for a potential pick-up was not permitted. Despite mentioning Lyft regulations allowed it, the officer advised returning to the staging area until receiving a confirmed ride request. Kindly address this issue promptly. Thank you.

I believe I was deactivated due to allegations of unsafe driving and inappropriate behavior with passengers. I always monitor my speed using an app to ensure I drive safely within the limits. When it comes to music, I offer passengers a choice between their own music, a Pop or R&B playlist, or Jazz. I am surprised by my deactivation as I did not receive any warnings or complaints from customers before this action was taken.

Hello, this is Donika V. My family recently tried using Lyft scooters in Washington, DC on June 26 for the first time. We encountered difficulties and ended up with multiple small charges. Additionally, my son's scooter lost charge, and we had to carry it to our destination. I would appreciate it if you could review the charges and potentially issue a refund for some of them. Thank you, Donika V. My children are referred to as Megan V. and Ronaldo V. They each had to create separate accounts. Megan V.'s contact number is [redacted], and Ronaldo V.'s contact number is [redacted].

Hello Lego team, This is Jane B. I wanted to inform you that I am unsure about the information that was sent your way, as someone has been meddling with my emails. I tried to send over some drafts to avoid any issues, but it seems that there are still attempts to cover up their actions. I have noticed that they have now blocked me from accessing certain features. I am not sure what their next move will be, but it seems quite suspicious. I have never encountered such shady behavior before. It appears they are trying to hide something, hence the block. I am curious about what is being concealed. Thank you.