Lyft Customer Service Issues

Today, I had an issue with my Lyft driver. There was a mix-up with the pick-up spot, and despite my attempts to provide the correct address, he was disrespectful from the beginning. He hollered and used profanity, claiming my ride got cancelled when it was not true. The disrespectful behavior continued, making me anxious about my 13-year-old son's safety during the ride to school. The experience was horrible, and due to this, I will not be using Lyft again, especially when it comes to my child's transportation needs.

I was charged extra for my four-year-old daughter who doesn't sit alone in a seat. This has never happened before, as she is a child who doesn't occupy a full seat. I was with someone who took up the entire back seat, yet I was charged for the additional person. The fee was deducted from my account after my initial Lyft transaction, causing me to overdraft by $40. I need this extra charge removed to dispute the overdraft or I may need to escalate this further. I always use Lyft and have never encountered this issue where I was charged for my child. It feels unfair that I had to pay for two seats when I could barely sit comfortably due to the other person occupying so much space.

On November 1, [redacted], I contacted a Lyft driver from my hotel, the Renaissance Phoenix Glendale Hotel and Spa, for a ride to Phoenix Airport. Despite being only 5 minutes away on the app, the driver, Paul, got lost and kept moving further away. After waiting 15 minutes, I canceled and got another driver, Philip, who promptly picked me up and got me to the airport in time. Unfortunately, I later discovered a charge of $15.27 from 'Paul' for a made-up drop-off location 15.8 miles away. His actions, from almost making me miss my flight due to getting lost, giving me a low rating, to charging me for a trip that never happened, are unacceptable. As a loyal Lyft customer, I hope to see this resolved, or else I will switch to Uber. Thank you.

I ordered a Lyft ride and during the trip, I asked the driver to plug a USB charger cord into his charger for my electronic ankle device. Unfortunately, the driver refused, which led to a disagreement. Eventually, he pulled over and asked me to get out of the car, leaving me stranded on the side of the road. This incident left me feeling frustrated and inconvenienced as I had to wait for someone else to pick me up. I believe that Lyft drivers should exercise better judgment in handling customer requests and should not leave passengers stranded without a valid reason. The whole experience has left me with a negative impression of Lyft and their services.

I recently used Lyft for the first time and was unaware that I could add a gratuity to my charges using my credit card. I only had a $20 bill and asked the driver for change, who said they didn't have any. I later realized I could have added a tip on my card. Being from a business where gratuities are customary, I ended up giving the driver a $20 tip unknowingly instead of the $5 I intended. This resulted in a $20 tip for an $8 ride. To address this, I'm reaching out before sharing my experience online. Please respond promptly to resolve this issue. Thank you, Mike Siner.

I am currently on a trip and I need to share a complaint about my driver. Throughout my years of using Uber, I have always been able to suggest routes to drivers, and they have been accommodating. However, my driver today was unprofessional. He refused to take the route I requested, insisted on following only his map, and rudely told me to be quiet in a threatening manner. He warned he might end the trip and stated he must always follow the map, not customer directions, emphasizing he was not a taxi. This behavior was alarming, especially as a solo female traveler. Once the trip concludes, I would appreciate a full refund and for the company to address this driver named Mocie with license plate CFJC634. I possess a trip screenshot. I have never sought a refund from Lyft before, but this encounter necessitates one. Please remind drivers that customer-requested routes are allowed, and such conduct – particularly towards women traveling alone – is unacceptable. Thank you.

I attempted to use my debit card four times to rent a vehicle for December 21 at 11 a.m. The transaction did not process, even though I recently deposited money and have sufficient funds. I checked my account and noticed that Lyft charged $[redacted].40, which is pending. It is unclear why the system was rejecting my card even though funds are available. The agreement was for a $[redacted] deposit until my background cleared, but Lyft mistakenly charged me more. Please refund $[redacted] and keep the $[redacted] deposit so I can proceed with the rental.

I need to bring to your attention an incident that occurred with one of your Lyft drivers, PSG911 Shajan, who was driving a Toyota Camry. On the morning of December 11, [redacted], I scheduled a ride with this driver at 5:45 am. After loading my luggage into the car, the driver noticed that my destination was the airport and informed me that he did not want to go there. Despite my explanation about my time constraints, he refused to take me to the airport and requested that I exit the vehicle. I remained in the car until I could secure another Lyft driver. I expressed my frustration to him as this situation could potentially make me miss my flight and notified him that I would be filing a complaint with Lyft regarding this incident.

On December 7th, I booked a Lyft ride for two friends through my account. After a party, they needed a ride as they couldn't drive. Unfortunately, my friends told me the next day that the driver was extremely rude and made them get out at a gas station, leaving them to walk home late at night. Safety is a priority for me when using Lyft, so I am very upset that they were put in such a risky situation without any explanation. Despite reaching out multiple times in the last two days, I have not received any response. To my dismay, my Lyft account has been locked, causing a major inconvenience as I rely on Lyft for transportation to work. I am asking for my account to be unlocked and for a refund or credit of $32 for the incomplete ride.

During my recent shared ride to the airport from Chicago, the driver mistakenly mixed up the other two passengers, causing a delay of 5-10 minutes. This mix-up was stressful as I was getting late for my flight and I felt uncomfortable with the disagreement between the driver and the other passenger. After this experience, I contacted Lyft that same day and was informed by a team member that I would receive a $10 coupon via email. Regrettably, I have not received it thus far. Could you please look into this and assist me in resolving the issue?

I am a regular user of your services and I have sent several emails regarding driver complaints, but I have not received any responses. I am disappointed because some drivers have trouble picking me up from my driveway at home, which I believe should be a basic courtesy from the company. I have inquired with multiple drivers about this issue and the responses have been unprofessional. I hope someone will address my complaint promptly. Thank you, S. Moore

I encountered a very unpleasant situation with a Lyft driver who arrived late and was disrespectful. Despite being told he was a minute away, he drove around aimlessly on the map, resulting in me receiving a misleading text saying he had arrived. Upon calling him, he evasively responded, leading to further delays and ultimately canceling the ride abruptly. This caused me distress as I had an important seminar to attend, for which I was already running behind schedule due to the initial delays. Subsequently, I had to request another Lyft and arrived ten minutes late to the seminar, missing my chance to attend and incurring a significant loss of $[redacted]. I urge for prompt attention to this matter as it was truly unacceptable and distressing.

Hello, I recently had an incident where the driver accused me of causing damage to their vehicle. Without prior notice, $50.00 was deducted from my PayPal account. Upon entering the driver’s car, I experienced a reckless drive without being given the opportunity to fasten my seat belt. When I attempted to secure my bag, which had slid, some sugar spilled from a parcel inside. I promptly apologized for the inconvenience and value respectful treatment of others' property. I would expect a driver to prioritize safety and encourage passengers to buckle up. I am disputing the $50.00 charge and would appreciate clarification on this issue. Thank you.

I had a concerning experience with a driver named Jerry. During the ride, I made a suggestion about a different route to avoid traffic, and he responded with a lot of attitude and sarcasm. He became very agitated when I asked him to follow his app and not to give me attitude. Upon arrival, he made rude comments about me, which escalated when he started recording me on his camera. I have never encountered this kind of behavior from other drivers before. He threatened to ban me from Lyft, which I feel is unfair. His behavior was unprofessional and aggressive. I would like Lyft to investigate and speak to other passengers for their perspectives. Jerry picked me up at Jelly Cafe on 13th and Pearl and dropped me off at [redacted] Broadway around 3 pm. Thank you.

I ordered a ride, but the driver left without picking me up. Despite reassuring me he was nearby, he cancelled the ride after I waited for almost 10 minutes. I had to request another Lyft ride, causing a delay in my plans due to the unprofessional behavior of the driver. I cannot view the history of a ride cancelled by the driver, and I hope I am not charged for this incident as it was not my fault. I hope to be compensated for this inconvenience. This is my second time using Lyft, and I am not impressed with the service provided.

Last night around 8:30, I ordered a Lyft, but when the driver arrived, the app showed he was there when he wasn't. I was waiting outside with two small children, aged 3 and 4, in the cold, as the venue had closed. Despite trying to contact the driver through the app, he couldn't communicate in English and abruptly ended the call. I was charged a cancellation fee while still actively searching for the car. I believe I shouldn't have been charged due to the driver's absence and lack of communication. My contact number is [redacted].

Hello, my name is Nelson Delgado. December 13, I used the app to order a lift at 10:18 AM. The driver, Anthony, picked me up, and I informed him about needing to go to three different places. He agreed. The first stop was Home Depot, where I returned some items. Upon coming out, Anthony was nowhere to be found. I tried contacting him through texts and calls, but received no response. This left me stranded at Home Depot, causing significant inconvenience. I had to wait for another driver for 30 minutes to pick me up. I believe some form of compensation is fair for the ordeal I experienced. Thank you and have a great day.

I'm reaching out about the unauthorized charges on my account. Your customer service assured me of a refund, but due to the fraudulent activity, my bank account is now closed, and my debit card is invalid. I appreciate the $5 credit, but I don't have access to it. I urgently need guidance on how to receive the refund since I no longer have the same bank account or debit card. Please contact me at [redacted]. I'm a single mother of four and need the funds back, especially with Christmas approaching.

I am a visually impaired user of your app and have been using it for several years. I would like to express my gratitude for how user-friendly your app is for individuals like me. Each time I open the app, I notice the continuous enhancements, making it easier to request a ride, even as recent as last night when my girlfriend and I took a Lyft from our home in a Minneapolis suburb to downtown for dinner. I utilize an Apple iPhone with VoiceOver enabled for text-to-speech functionality. Thank you for your efforts; it has increased my independence and confidence when I travel solo. Best regards, John R. C. Director of Legacy Giving [redacted] Butternut Circle Minnetonka, MN [redacted] [redacted] (Direct) [redacted] (Cell)

I'm reaching out about an ongoing issue I've been experiencing with Lyft. Lately, I've had numerous problems with drivers not being at the correct pickup location. Despite their app showing me in the right spot, the drivers have been in the wrong place, leading to confusion and additional charges. This recently happened again on my latest ride, where the driver argued he was in the correct location when he clearly wasn't. I had to navigate over a fence with my luggage, which was very inconvenient. This recurring problem is unprofessional and highly inconvenient, especially in a busy city. I've had a much smoother experience with Uber as they address and resolve issues promptly and have faster arrival times. I urge Lyft to rectify this situation quickly as it's making me consider switching solely to Uber for my future rides.