Lyft Customer Service Issues

I have encountered issues on my Lyft account due to duplicate charges. On two separate occasions, the charge was made on the card ending in [redacted], but the same amount was also debited from the card ending in [redacted], which was not the one used for the transaction. This has happened again recently, causing all the funds on my card to be depleted. I urgently require assistance as this situation is unacceptable. The transactions in question amounted to $16.88 and $15.99. I possess screenshots as evidence to support my claim.

I have contacted you multiple times regarding an incident that occurred months ago involving Daniel, who took off with my purse containing all my money, cards, and personal items, spending $67 a minute. My ride was supposed to cost only five dollars to Planet Fitness, and I have not been reimbursed for my losses. He has not faced any consequences, and I have not received any Lyft credit. I have a lawyer ready to take legal action, as I have lost valuable belongings.

I was left waiting at my apartment complex as the Lyft driver did not arrive as scheduled. Unfortunately, there was no direct way for me to contact the driver to inquire about the delay. I attempted to reach out to Lyft customer service using the provided phone numbers, but was unable to connect with a representative. Throughout this ordeal, I noticed that the pickup time displayed on the app kept changing, which left me uncertain whether it was the driver or the app itself making these adjustments. I made sure to input my pickup location accurately, including details about my apartment complex.

I am highly disappointed and upset. When I entered the lady's car, I explained that I needed to add stops to the route as initially, it was only supposed to be to 7-Eleven for cash app loading and a drink for my sick baby. However, the manager informed us that their system was down and couldn't load my card. I communicated this to the driver and mentioned I would be adding a quick stop, just one traffic light away. When we arrived, I hurried as promised. She promptly drove off, leaving me stranded instantly as I exited the car, with my baby's drink still inside. This was exceptionally disrespectful, she misled me, and it's night-time in a questionable neighborhood. Actions should be taken. Thank you.

I'm extremely upset that I forgot my expensive AirPods in the Lyft, and I'm even more frustrated that the driver said they would return them but has since stopped responding to me. These AirPods were a significant investment, and it is incredibly disappointing that the driver is not acknowledging my attempts to reach out. This is not just about the money, but also about the inconvenience it's causing me as I use them daily. If this matter isn't resolved promptly, I will have no choice but to escalate it and file a complaint regarding the driver's unprofessional conduct. It's truly unacceptable to offer assistance and then ignore the customer.

Hello, my name is Jennifer Meyer. I take a Lyft twice a day to work. Two days ago, I noticed I was charged double, and it hasn't been refunded yet. Just now, I was charged $8 for a ride when I haven't even left my bed today. I'm frustrated because the last ride I took was last night, and now they are trying to charge me again. I rely on Lyft for my daily commute, and this situation is very inconvenient. I am unable to reach anyone for support, and I need assistance resolving these billing errors promptly.

I was unable to secure a driver at 3 am, and I am deeply concerned about the situation. Lyft deducted my fare without providing the service, leaving me stranded and vulnerable at an unsafe hour. This action has caused extreme distress, and I'm currently seeking assistance due to heightened anxiety and physical symptoms. I intend to take legal action to address the negligence I have experienced, as it has not only been financially damaging but also put my safety at risk by leaving me without transportation. My focus now is on resolving this matter promptly to prevent any further harm or inconvenience.

I am experiencing a billing issue regarding my recent ride. During the trip, the driver instructed me to use the "add a trip/add a stop" feature to make a round trip, which resulted in an additional charge of $[redacted] on top of the original $[redacted] fare. The driver assured me that by ending the ride and ordering another Lyft, the extra charge would be refunded to my account. However, the refund has not been processed, and it is not showing in my ride history for me to dispute. I kindly request a prompt refund of the $[redacted] as soon as possible. Thank you for your assistance.

I am unable to utilize my Lyft credit without adding another payment card. I only possess one card, and it has been sufficient for all my Lyft transactions. It is perplexing why I am compelled to acquire another form of payment solely for Lyft. I am seeking a straightforward resolution. Please allow me to use the app as before, or refund the remaining Lyft credit promptly. I am unwilling to undertake additional steps. I either wish to utilize the service I have paid for or receive a refund without encountering patronizing responses.

I am no longer employed by Lyft, but they have yet to provide me with my California Prop 22 rebate. Despite sending 30 to 40 emails, I have received no response from them. Each time they promised to send the money, it has taken weeks. I feel frustrated as all my friends who work for Lyft have received their rebates except for me. I am eager to resolve this issue promptly.

I have been trying to reach out to Lyft multiple times with no response. Now, I am in contact with my attorney concerning this issue. On May 18th, I accidentally dropped my phone out of my back pocket. It has been 20 days since the incident with no resolution or communication from Lyft. I am requesting $2,[redacted].00 to replace my phone due to the lack of response from your company. I am located at [redacted] Green Tree Blvd #[redacted], Victorville, CA [redacted]. Unfortunately, since my phone is missing, I do not have a contact number to provide. I am setting a deadline for Lyft to resolve this matter by 5:00 pm tomorrow. If not, my attorney will be handling this situation.

I recently bought a Lyft gift card for my daily commute. However, upon trying to redeem it with the card number [redacted][redacted] and pin number [redacted]5, I received an error stating that the card is invalid. This situation is frustrating as I rely on this card for transportation to work. I find it unfair to have spent $25 on a card that is not functional. While I know that refunds are not typically provided, I believe it is essential to address the issue of receiving a faulty card, especially since this is the first time I have encountered such a problem with my weekly purchases.

This morning, I had a ride scheduled for a medical appointment. The driver claimed to be there but never arrived, resulting in a missed appointment that cost me $75. I am seeking accountability from this driver for falsely stating they picked me up and causing me to miss my appointment. I reached out to customer service and the last agent mentioned involving a lawyer, but I am not seeking legal advice. I simply want the driver who failed to fulfill their duty to be held accountable. If this matter is not resolved, I will switch to using Uber instead of Lyft. The driver informed me they had arrived, but they were nowhere near the location and ignored my calls. I want action taken to prevent this driver from causing similar issues for others. Missing my medical appointment due to their negligence will delay my treatment by two months. Such careless behavior can have serious consequences, and I hope for a resolution to prevent this from happening to others in the future.

I have two issues that I need assistance with. Issue number one: I purchased a flask priced at £16.95, but I was charged for two. Although I received two, I only intended to order one. I would like to return one flask and receive a refund for the extra charge back to my account. Issue number two: I ordered a pack of three magic erasers for £5.45, but I have not received them yet. I would like to receive the erasers, but I am unsure of how to contact the company. Can someone help me resolve this issue? You can reach me at [redacted]

I used Lyft to order a ride and paid around $12-$13 for it. Unfortunately, the driver took a longer route and ended up charging me extra. I reported this to Lyft and was told I would receive a $14.99 refund for the extra driving and a $17.92 refund for the driver overcharging. However, when I checked the Lyft app, I still see the charges on my account. The remaining balance of $14.88 should not be there, as I was supposed to receive the refunds. I need help getting this resolved as I have not seen the refunds applied to my account yet.

I recently took a Lyft ride, but the driver didn't drop me off at my intended location. Instead, he made a stop at Quality Dairy on Jolly and Waverly, claiming his wife had an emergency. I had to walk the rest of the way to [redacted] Windmere Drive. Despite not reaching my destination, I noticed a charge of $11.71 on my account. I'm confused about this and would appreciate an email or call at [redacted] to clarify if I have indeed been charged for the incomplete ride. Thank you.

Hello, my name is Ross L., MD. I encountered an issue with Lyft today in Phoenix, Arizona. I left my phone in the Lyft vehicle with license plate number GHA 92K after being dropped off at Crossroads rehab where I volunteer. Upon realizing my mistake, I contacted the driver at [redacted]. The driver asked for $[redacted] to return my phone due to working a long shift. Given the importance of the information on my phone as a physician, I agreed to pay. I met the driver at Wells Fargo on 7th Street and Glendale, withdrew $[redacted], paid him, and retrieved my phone without conflict. However, I believe it was unfair to be asked for money to return a lost item. I trust Lyft will address this matter appropriately. I hope Lyft will agree that drivers should not extort customers for lost items, especially given the circumstances. I look forward to Lyft investigating and resolving this situation. I can be reached at [redacted] for further discussion. Thank you.

I receive Lyft rides through my insurance company, as I do not have the app. Each time I receive the confirmation text from my insurance company with the ride details, the address for pick-up and drop-off provided in the link preview is incorrect. The pick-up address is listed as [redacted] McCausland, while mine is [redacted], and the drop-off address is [redacted] Sunset Drive instead of [redacted] Kennerly Road where I need to go. This incorrect information has caused confusion for drivers. Despite informing my insurance company, they claim it is not their error. I am unable to rectify this myself as I do not use the Lyft app. Can someone please assist me with this issue?

My second shrimp customer's name is Alicia. She wanted to update the drop-off address in Evanston, which was changed by 1.1 miles in the app. When I dropped her off before the address she initially entered, I couldn't complete the trip as planned. Now, I'm being told I won't be compensated for the 40 minutes I drove. I believe my time and effort should be acknowledged fairly. Please review the situation and add the appropriate fare to my app. Thank you, and I hope for a positive resolution soon.

My name is Kenneth Serio. I worked for Lyft during COVID-19, underwent a background check, and became a five-star driver. Recently, after another background check, an issue from Feb [redacted] was found: a minor auto accident with a company car for which I paid the ticket, and the company covered the damages. Checker mentioned they cannot conduct a new background check unless Lyft requests it. It's crucial for Lyft to initiate a fresh background check to verify that the incident is over five years old and resolved. I have no criminal record, just this accident. I've been a chauffeur for 26 years, driving buses, vans, and sedans, demonstrating strong customer service skills. Please reconsider my background and provide me with an opportunity to resume driving. Your cooperation is greatly appreciated. Thank you. Kenneth Serio