Lyft Customer Service Issues

I previously emailed regarding my lost iPhone in a Lyft on May 1, [redacted]. I left it in the back seat at [redacted] E. Main St. in Norfolk, VA, after being picked up from Priority Ford by driver Alfred. Both the dealership and I have contacted Lyft but have not received any response. I urge someone in charge to contact me promptly, or I will seek legal action. Please reach me at [redacted] at my law office.

My Lyft account is currently disabled, and I have Lyft credit that I'd like to utilize. Kindly reactivate my account so I can access and use the funds. Although I can log in, I'm unable to request rides as the options are not available. This issue has persisted for some time despite previously raising it with customer support without any follow-up. I appreciate your prompt attention to resolve this matter urgently.

I recently returned a rental that was hit two weeks ago. However, I am still being charged for the rental by Lyft, even though the car has been returned. Additionally, I had put down a security deposit on the rental that I haven't received back yet. After the incident, I tried to rent another car, but was unable to due to an ongoing insurance claim showing on my record. Now, Lyft is attempting to withdraw over seven hundred dollars from my account for a car that I no longer have in my possession. I am frustrated by this situation and would appreciate any assistance in resolving it promptly.

Yesterday at 12:40 pm, I picked up Ruth from [redacted] Castle Wood Lane in Vienna. Her drop-off location originally showed on the app as a hospital in Alexandria, VA. Ruth mentioned her Lyft ride was delayed by about an hour, causing her to miss her appointment with her Heart specialist. During the trip, the drop-off location changed to [redacted] Buxton Road in Falls Church, VA, leading me through the toll road. Upon arrival, Ruth informed me she had canceled her appointment and requested to be taken back home, mentioning she would add the toll and fare on the app, but she did not do so. I have already reported this incident through the app's help feature and have not received a response yet. It seems Ruth may have changed the drop-off address intentionally to get a free ride home. This situation caused me to cancel another offer from a different company. I only received payment for the one-way fare and had to cover the toll cost of approximately $6. Thank you.

I waited in the cold on May 3rd for a Lyft driver who never arrived. I was charged $6.25 for a no-show, which is not accurate. At 86 years old, I didn't receive any notifications about the driver's arrival. I had to call a sick relative to help me because the driver never showed up. Despite previous good experiences, I may think twice about using Lyft in the future. I demand the $6.25 charge be taken off my credit card. I am deeply frustrated by this incident. -Diane L. (Kaiser Hospital [redacted] Broadway to [redacted] Coronado Ave in Oakland, CA around 4:30 PM yesterday after a medical procedure.)

I was recently charged $80 for car damage, which came as a surprise as my friends and I didn't eat in the cab. Photos indicated food spills, but I'm confident we weren't involved. Despite reaching out to customer service via chat, no resolution was offered. The driver's actions and lack of assistance from customer support are disappointing.

During my ride yesterday, the driver was supposed to take the [redacted] to reach my drop-off location in 9 minutes. However, she took the wrong exit, which led us to change our route. As a result, our ride cost $31 instead of $13. I was disappointed by this experience. I believe it is unfair that passengers have to pay for a driver's mistake like this. I am requesting a refund for the extra amount I had to pay due to the poor navigation skills of the driver.

I engaged a Lyft driver to take my girlfriend and me from Arlington, VA to Washington, DC. Unfortunately, my girlfriend left her cellphone in the car. The driver contacted me through the app to arrange returning the phone. Despite agreeing to pay for his gas, after several phone calls, he returned the phone and requested more than the $41.00 cash I gave him, claiming he drove around for an hour. The initial ride cost only $15.64. Now, my bank alerted me that Lyft seeks to charge an extra $15.00 lost item fee. I find it unfair since I already paid the driver $41.00 for fuel.

I believe I have been charged twice for the same Lyft ride. On Thursday, May 4th, I ordered a Lyft. The driver claimed he couldn't turn onto my street. I was waiting outside and saw he could make the turn, so I called him. He attempted again and finally made it. However, upon checking my bank account, I noticed two charges (one for the ride, one for the tip, and a combined total charge). I am willing to pay for the ride once but being charged twice is concerning to me.

I arranged a ride from the Hyatt in Chicago. Unfortunately, the app mistakenly showed my location as the Gleacher Center, which I am unfamiliar with. I messaged the driver, explaining that I was actually at the Hyatt, but he claimed the pin indicated Gleacher and decided to cancel the ride, which led to a $61 charge. I did not cancel; it was the driver who did so, not knowing the location of the Hyatt. The situation left me unable to request another Lyft, so I had to use Uber instead. I am requesting the charge to be removed and compensation for the inconvenience caused. If drivers can charge for cancellations, customers should also be compensated for their cancellations. The driver's behavior was impolite and unprofessional. I am a regular rider and would appreciate your assistance in resolving this matter.

I am having trouble accessing my Lyft cash through the mobile app. The purchase was unintentional, and I am frustrated with the app's functionality. For just a small additional fee, I could easily switch to Uber. I am seeking a resolution to this issue and would appreciate a prompt and direct response. Thank you.

I made a purchase on May 5th, [redacted], and unfortunately, my credit card information was shared with my brother without my consent. As a result, $30 was charged to my card without my authorization. I am extremely frustrated by this situation and I intend to seek legal action to recover the funds. Please refund the $30 taken from my account immediately. I am deeply disappointed that my credit card details were shared without my permission. Kindly rectify this issue promptly to avoid further escalation. Thank you.

The app did not function as intended. A potential high volume may have caused issues with the "Arrived," "Picked Up," and "Drop off" confirmations to not activate correctly at the designated locations. Consequently, no map displayed after the passenger entered the car, except for picking up Tyrone. Despite this, the remaining functionalities did not work. This led to a waste of time and potential loss of earnings. I managed to safely pick up and drop off Tyrone, with him providing directions to his destination. As a gesture, I gave him $20 for his next Lyft ride. I believe I went above and beyond for Lyft and myself. I am hopeful for clarifications and solutions to these problems.

I recently signed up for Lyft after receiving an offer from Delta SkyMiles to earn miles while using Lyft. During registration, I was instructed to select SkyMiles as my "partner," but I couldn't find the option to do so. How can I complete this partnership to ensure I receive the SkyMiles benefits? I'm hesitant to continue using Lyft without this feature. Thank you, Susan N., [redacted]

I am a driver with Lyft, and I completed 56 trips but was only paid for 55. I have reached out to Lyft with all the details, but they have not paid me for that one ride. Additionally, when I completed 3 rides consecutively, the bonuses were not provided accurately. On my last day, I completed trips amounting to over [redacted], but my earnings show only [redacted]. I urgently need my funds transferred as I am unable to access my account to process the transfer. I have included my bank details for the transfer. Lastly, I accidentally canceled a ride for which I provided the necessary information, including the passenger's name and details, to rectify the issue and receive the earnings for that trip.

I had a disappointing experience with a Lyft driver recently. I booked a ride for 6 people, but when the driver arrived, he refused to take all of us, insisting that he could only accommodate 5 passengers. We tried to explain that the app allowed for 6 people, but he was uncooperative and impolite. Being stranded outside a bar late at night was not only inconvenient but also unsafe. This kind of treatment was unexpected, especially after using various ride-sharing apps like Uber and Lyft without issues in the past. Although the driver refunded the ride, I believe more should be done to address this issue. It's important for drivers to adhere to set regulations for passenger capacity and ensure clear communication to avoid such situations in the future. Compensation or further action from Lyft is warranted in this case.

On the morning of May 17th at 10:03am, I encountered a Lyft driver named Shafi with a New York license plate ALLUHAIF, operating a burgundy Honda Odyssey. Despite the confirmed pick-up at [redacted]-10 Northern Blvd, the driver stopped 15-20 feet away from me and did not move closer upon my flagging him down. Once inside, I inquired why he didn't pull up closer, but received no response. Shortly after, he made a wrong turn just a block away from my location, deviating from the route. When I pointed out the mistake, he dropped me off in the middle of the street, two blocks away from the designated pick-up spot, and asked me to exit the vehicle. I expressed my dissatisfaction and had to walk back to my original location to find a different driver from the doctor's office.

I am looking to reactivate my accounts after a few years. My email remains [redacted], and my phone number is still [redacted] to the best of my recollection. I want to note that I may have used a different business number that I no longer have access to. Currently, I am facing an issue where the system is not allowing me to proceed, indicating that my phone number (which I have had for 29 years) and email address ([redacted] for 27 years) are not linked. I would appreciate any assistance in reactivating my account. Thank you, Bijan Kazemi

I requested a ride last Wednesday around 5 pm. The app showed a wait time of 19 minutes, but when it dropped to 2-3 minutes, the driver canceled, leaving me and my 92-year-old mother waiting in heavy rain. It took almost an hour for another driver to pick us up. This has never happened before, and I was disappointed and frustrated by the driver's lack of consideration. I believe I should be refunded for the fare due to the inconvenience. If I had canceled so abruptly, my card would be charged. Please credit the fare back to my account and remind your drivers about common courtesy. I eagerly await your response. As a loyal Lyft customer, I feel let down. Thank you, Kerrie T.

I lost my phone, number 1 [redacted], during a short Lyft ride from Beaumont Hospital to my home, which was less than a mile away. I immediately called the driver, Haidar, who answered on my phone and mentioned he was heading to the airport and couldn't return it. I find it puzzling that a Royal Oak driver would accept a ride to the airport. Apparently, he asked me to pay for his return trip. I am keen to get my phone back. You can reach me at [redacted].