Lyft Customer Service Issues

I am a regular rider with Lyft named Bruce Atkinson. I noticed a charge of $70 on my account on the 11th, but I did not authorize these rides. I have tried to resolve this through the help service on the website, but unfortunately, I have not received any satisfactory assistance. This unexpected charge has caused financial strain as I needed the money for essential expenses like laundry and groceries. I feel unfairly treated by Lyft as I believe I did not consent to these rides. This situation has even impacted my ability to pay for transportation to work.

On March 9, [redacted], my Amex account displays four charges for Lyft rides. I booked a car to go to the hospital for surgery at 7:25 AM, but the driver never arrived. After waiting for 30 minutes with no communication, I had to order another ride at a higher rate. I ended up being charged twice for one ride due to the driver not showing up. The lack of communication or support from Lyft was frustrating, and the situation almost caused me to miss my surgery. Being billed for a ride that never came and then being charged more for a second ride is unacceptable. The absence of a customer service number for assistance with these issues is disappointing. This experience is far from how a business should be operated.

I do not have an account with Lyft, nor have I ever used their services since I live in an area where Lyft is not available. I noticed unauthorized charges on my prepaid MasterCard, which I loaded with $[redacted]. There is a charge dated March 14, [redacted], at 7:00 PM for $66.47 in Canadian funds from Lyft. The transaction shows up as a purchase from PayPal or MasterCard under my name, Jill B. I am unaware of any Lyft passenger pickup or ride associated with this charge. I request immediate assistance in obtaining a refund for these unauthorized charges, as this situation is concerning. Thank you for your help.

I took a Lyft ride with my cousin on Saturday, March 18th at 10:13 PM from Skyzone on Laird Ave. We were dropped off at 10:32 PM. I accidentally left my black handbag with a strap in the backseat behind the driver. Despite messaging the driver an hour after the drop-off, we got no response. My cousin attempted to call the driver, but the number seems to be inactive. I've sent multiple emails to [redacted], but so far, all I've received are email confirmation responses.

Yesterday, I encountered an issue with one of your drivers who was rude, disrespectful, and used inappropriate language towards me. Please give me a call back at your earliest convenience. Unfortunately, I do not have an email address, but you can reach me at [redacted]. The incident took place on Tuesday the 21st, at 2:22 p.m., and the driver's tag number is 94B-TDN. I would appreciate a prompt response. Thank you, Tyler

I am requesting a refund for my Lyft ride. The driver arrived with a flat tire and despite my warning, he proceeded to drive a few blocks before realizing the issue. He then stopped the ride, stating he couldn't continue. I was left in downtown Indianapolis, where I had to order a new ride. The incomplete trip cost me $9.98, around half of the total fare, without bringing me any closer to my destination. I am disappointed with this experience and would appreciate a refund for the inconvenience.

I accidentally left my iPhone 12 (black) in the rear seat of a Lyft car on Friday at 7 pm, July 24th. The driver, Carlyle, messaged me through the app that he found it and asked where I was. When I responded and tried to arrange the return of my phone, I did not receive any more messages from him. Carlyle is a black male driving a Toyota Corolla. He picked me up in Buford and dropped me off in Duluth at 7:09 pm on March 24th.

I never used Lyft before March 24, [redacted]. The app is challenging to navigate, and the customer service is disappointing. I accidentally booked multiple rides and faced issues canceling some. While I managed to cancel a few, some are still on my credit card statement erroneously. Randy provided a great ride, but I only took one trip with him. I need the other charges removed from my account immediately. It was frustrating to navigate this process at my age. Offering phone support would be helpful, especially for older individuals like me who struggle with technology. The app needs improvement, and the customer service experience was subpar. I request prompt assistance regarding the incorrect charges.

I have experienced issues four times in the past month and most recently on Sunday, April 26th, where the system provided the driver with the incorrect pick-up location, despite it being the same address each time. This has caused inconvenience for the driver and frustration for both myself and the client. I have had to promptly cancel orders, incurring a $5.00 charge, and request another driver, which was successful the second time around. The problematic address in question is [redacted] SW Farmington Road, situated on Farmington at the corner of Murray on the North side.

On 3/29, I requested a ride with Melissa as my driver. At first, I forgot to input my final destination but quickly added it. When Melissa arrived, she seemed agitated and inquired about the added stop. She mentioned only earning 23 cents additionally, stating I should have asked her first. I've been a loyal Lyft customer, always respectful to drivers. Unfortunately, Melissa's response was unwelcoming and disrespectful. She drove off after making rude and racist remarks. I believe the issue of her earnings shouldn't affect my request. I've worked in public service for 40 years, understanding the importance of respect. Melissa's behavior was unacceptable, and I hope Lyft addresses this matter promptly.

A friend came from Switzerland to deliver a package that Isabel was supposed to drop off in Phoenixville, PA [redacted]. Despite being paid, the package is still in Isabel's car. It has not been delivered yet. I'm requesting quick delivery or finding someone else to deliver it if she can't. I've been waiting since 7 am, and it's now 3 pm. I'm 70 years old and finding it difficult to type, so please call me at [redacted]. Thank you, Ruth Inie.

I requested a Lyft, and it initially showed a 2-minute wait time, but after booking, it increased to 9 minutes. Even after waiting 5 minutes, the app still showed 9 minutes, despite the driver dropping off a passenger nearby. When I tried to cancel, I was informed of a $4 charge as the driver had already driven 6 miles. This seems unfair as he would have driven those miles regardless. I am frustrated with the situation and the extra charges, as it doesn't seem right.

I have been charged $9.99 monthly by Lyft, but I have not been using their services. I want to stop using Lyft and do not want any further charges on my credit card. Please disable my account immediately and stop charging my card. I do not authorize any charges. I need confirmation that the $9.99 taken out of my debit card will be refunded to me.

I purchased two $25 gift cards to use on your app to ensure a smooth ride to my first day at my new job this morning at 9 a.m. However, when the ride cost $28, even though I had already prepaid $50, the app would not allow me to proceed without a credit card. If I already had a valid credit card, why would I have purchased a prepaid card? The situation is illogical and frustrating. Unfortunately, this experience led to me missing my ride to work and ultimately getting fired. I would like a refund for the inconvenience caused, as I do not plan to use this service again in the future.

I have a concern regarding the discrepancy between the estimated price and what I was actually charged for a recent ride. I don't use ride-sharing services often, but this time, I selected a ride estimated at $28.00 for a trip of about 2.5 miles. However, upon reaching my destination, I was charged $55.00 instead. I understand that I may not receive a refund, but I wanted to bring this issue to your attention. This unexpected charge has put me in a difficult financial situation where I won't be able to afford a decent meal for the next three days. Thank you.

I am assisting a friend with this issue to resolve it. They shared, "After a regular ride home one night, which lasted about 20-30 minutes, I received a damage fee claim alleging I cut the seat, leaving a hole. I am unable to afford this fee. I tried contacting Lyft but received automated responses stating they cannot assist and that the fee must be paid."

I was charged a damage fee by a Lyft driver, but I am confident I didn't cause any harm to the vehicle. The claim came after my ride was over, and I always treat cars with respect. The photos provided show damage on the left side, but I sat on the far right. The cut in the leather would require a sharp object, and I didn't have anything like that with me during the ride. I believe there may be a mistake, as I couldn't have caused this damage.

Dear Customer Service, I arranged for a pick-up at 8:25 AM today for my mother to be taken to Weill Cornell Medical Center for her 9:00 AM appointment. Unfortunately, the driver seemed lost despite providing him with the correct address. As a result, my mother, who is battling Acute Myeloid Leukemia, was not only late for her appointment but was also dropped off 10 blocks away from the hospital. I am extremely disappointed by this experience and I am requesting a full refund due to the poor service and the driver’s incompetence. Best regards, Jodi Baabdaty (M.W.'s daughter)

Good morning, my name is Jacqueline and I participate in the Flex Program with MBTA's The Ride. Despite being approved for discounted fares, I am consistently being charged full price for transportation. This discrepancy is concerning as I rely on the benefits of the Flex Program. Recently, when I requested transportation on a Sunday, I was surprised to see that the full price was applied. I am frustrated with this recurring issue and will escalate it to the Flex Program in MBTA's The Ride if it persists. Your prompt attention to resolving this matter would be greatly appreciated. Thank you in advance.

This morning, I discovered several pending charges on my Lyft account that I have not used since [redacted]. The charges are under my business account, and I have the card in my possession. I am puzzled as to who could have initiated this. I recently moved from Texas to Florida, however, my account still reflects my old Texas address. The pending charges are on the card ending in [redacted], and I will need to replace this card. While some charges were declined, these particular ones went through. Any insights into where these transactions took place would be greatly appreciated.