Lyft Customer Service Issues

I booked a Lyft to go to work, providing the correct address. However, the driver took me to a residential area instead. When I tried to explain, he argued and left me stranded in the rain. I had to walk 25 minutes to work. I am requesting a refund due to the driver's arrogance and incompetence. It was unacceptable that he didn't listen to me or do his job properly. I hope appropriate action is taken regarding his behavior.

I had arranged a Lyft ride for Saturday, March 4, [redacted], to help administer specialized medication to a child. The pickup was scheduled for 9:37 AM. Despite receiving reassuring texts, I was left waiting in the cold as the promised ride did not arrive. The lack of communication from the Critical Response Line added to the frustration and anxiety of the situation. This experience has not only caused inconvenience but also put the child's health at risk. The false hope created by Lyft's actions, including charging my credit card for a service that was not provided, is unacceptable. The urgency of the situation required reliable service, which Lyft failed to deliver, making their business practices seem unethical and fraudulent.

Dear Customer Support, I was charged $9.02 on my debit card by Lyft, despite not having the app or an active account. I tried contacting Lyft's Help Center by creating an account, but was unsuccessful. I am concerned someone is using my card without authorization. It is crucial to me to have my card removed from the unauthorized account and receive a full refund. I hope for a prompt response from your team. Best regards, D.R. [redacted]

Hello, I recently bought a Lyft gift card to cover transportation expenses for a visiting relative. Unfortunately, the app seems to be giving me trouble despite having updated and valid information. I am unable to request a ride. I am hoping to speak with a live customer service representative as I have been unable to find a service number to call. You can reach me at [redacted]. My name is Eric. I have all the receipts from my purchase at the 7-11 store. Thank you.

I scheduled a Lyft ride for March 8 to pick me up at my current address. I received a notification that the driver was on the way, but then Lyft informed me that the driver canceled the ride and charged $8.75. I was outside waiting at the townhome. This situation is unacceptable. The driver named Ayda never reached out or arrived at the location. This was my first experience with Lyft, and none of my family or friends who use Lyft have encountered such an issue. I want to understand why my money was taken without any service provided. This is solely the driver's responsibility, not mine.

In February, I considered driving for Lyft. I applied, passed the background check, and thought about renting a vehicle to avoid adding mileage to my car. Although I used Lyft as a rider for my son, I never accepted to drive or rent a vehicle. Surprisingly, on February 20, [redacted], Lyft debited $[redacted] from my account without permission for a rental deposit. I hadn't reserved any rental, and I don't know Lyft's rental partner. I've been trying since February 21 to get a refund but have faced robotic responses, leaving me homeless, sleeping in my car while my kids stay with friends. I feel ignored by Lyft. I urgently need my money back to pay rent. It's distressing to be in this situation with a company I never agreed to work for. M.P.

I have been trying to reach someone to address my issue with Lyft for several days now. It is frustrating and aggravating. On March 2, at 4 AM, Lyft charged me $75.20 even though I did not take any rides on that day. I need this amount refunded to my account right away. You can verify this by checking my ride history, which shows my last ride was on February 23. I have also updated my payment information on the Lyft app with my new debit card details. Please contact me promptly to confirm the refund. You can reach me at [redacted] or email me at Jenkins Matthew [redacted] I kindly request that this matter be resolved as soon as possible. Thank you.

I am seeking to retrieve funds I earned weeks ago but encounter difficulty due to not having my own bank account linked. Despite attempts to use someone else's bank information, the system prevents my deposit. After contacting customer service, I faced challenges as they repeatedly advised me to update my bank details, which I could not do. Requesting a supervisor has not resulted in assistance within a reasonable timeframe of 24 hours. I urgently need access to my $44 earned from Lyft.

I am attempting to retrieve previous funds owed to me. However, the system is not accepting my prepaid debit card as I do not have a bank account. I have tried using my son's bank information, but it is also not being accepted. Customer support via the chat feature was unhelpful, as the representative kept insisting I update my information, which I had already attempted without success. I requested to speak to a supervisor immediately, but was informed I would have to wait 24 hours. I cannot afford to wait that long. I need to resolve this issue promptly and speak to a live person.

My roommate and I took a Lyft to work this morning, March 11th, around 10:40/10:45. The charge was $16.91, which I'm fine with. However, the issue is with the tipping process. I intended to tip $5, not $8 as it was mistakenly done. This resulted in an incorrect total charge of $24 instead of $21.91. I need the overcharged $3 refunded. Additionally, when I initially scheduled the ride, Lyft placed an authorization hold for $16.91. After adding the tip, a second hold for $24, including the $8 tip, was placed. I now have two authorization holds, and I'm concerned about the status of the initial $16.91 hold. I hope it will be released back to my account soon. Thank you.

I reside in Nevada City, where there are 2 drivers covering the area. Every time I requested a Lyft driver, I received a message saying there were no drivers available and to try again later. Without realizing it, I was charged each time, depleting my funds from $96.00 to $17.00. I never even got a ride as the last driver I attempted to request was also unavailable. I need a refund promptly. My frustration led me to cancel a ride when confronted with the same unavailability message. I demand a quick resolution. Thank you, Stefani M., [redacted].

I recently experienced a troubling incident with a passenger that led to false accusations being made against me. On March 10th, [redacted], I gave a woman and her child a ride. After dropping her off, she claimed to have left her wallet in my car. When I found it and offered to return it, she demanded I do so immediately, even though I was working at the time. She then falsely reported a car accident involving her and me to Lyft, resulting in my account being suspended without any communication or explanation from Lyft. I cooperated with their insurance company, provided proof that there was no accident, and they will be denying her claim. Despite my efforts to resolve the situation, I have been unfairly impacted - losing income, facing financial difficulties, and feeling unjustly punished. I hope for the necessary actions to be taken against this woman for her false accusations and request compensation for the distress caused by Lyft's suspension. It is essential that Lyft recognizes my innocence and addresses the repercussions I have faced.

On March 13, [redacted], at around 6:33 a.m., I called Lyft for a ride from [redacted] Market Street, Montvale, NJ, to [redacted] Westwood Avenue, Vale, NJ. The ride cost $14.99. Later that day, I noticed that $68.99 was deducted from my account by Lyft. I have been a loyal customer for over 4 years, and I am confused as to why such a significant amount was charged for a 13-minute drive. Please refund my money promptly; otherwise, I will have to involve my lawyer. This experience has left me concerned about your billing practices.

I'm facing a recurring issue with my Lyft app that I've encountered twice before. Despite reaching out to Lyft's customer support, I am unable to resolve this recurring problem. When requesting a ride, I was unexpectedly asked to verify my payment information, which only occurred on two previous occasions. I followed the instructions to verify my details, but each time I was informed that the information could not be confirmed, preventing me from requesting a ride. I attempted to fix this by uninstalling and reinstalling the app, as well as updating my payment information multiple times to no avail. In the past, contacting Lyft through PissedConsumer resolved this issue for me. I am reaching out for assistance in resolving this recurring payment verification problem so that I can continue using Lyft without any further interruptions.

Last night, I downloaded the Lyft app for my son's ride. Unfortunately, the first driver didn't show up, causing us to book a second ride successfully. However, the app only displays a $5.45 charge for the missed ride without any details of the first ride to verify. I can't find any Lyft contact numbers to address this problem.

This morning, I booked a Lyft ride and was charged $10.75. The app showed the driver was 7 minutes away, but then I received a notification thanking me for riding with Anthony and asking for a tip. However, Anthony never showed up, as my security camera footage confirms. My card was charged for a ride that allegedly went 0.8 miles in 1 minute, which is impossible for the distance between my home and work. I need this charge removed from my credit card. The driver, Anthony, provided terrible service, especially for someone trying to commute to work. Please review the driver's history at 4:47 am, regarding a trip from [redacted] Mallory Avenue to [redacted] Sonoma Cove. This trip did not occur, and I insist on a refund. As a loyal Lyft customer, I find this experience unacceptable. I depend on ridesharing to get to work, and this morning I had to use another service due to this issue.

I have noticed five Lyft charges on my bank statement that I did not authorize, and they were made while I was incarcerated. I need to dispute these charges. Additionally, I would like to know the email address associated with the Lyft account linked to my card ending in [redacted]. My name is Ashley E., and you can reach me at [redacted] or via email at [redacted] The charges in question occurred on March 6, 7, and 8, [redacted]. Please get in touch with me promptly. Thank you.

I requested a priority ride to quickly get to the nail salon nearby as I was running late. Although the driver arrived promptly, we encountered a road closure, causing me to walk the remainder of the way to the salon. However, Lyft ended up charging me twice for a ride that wasn't finished. I am seeking a refund of $22.78 as I believe it is unfair to be billed twice for the same incomplete trip.

Last night after 5 p.m. EDT, I requested a Lyft ride from [redacted] Park Street in Jacksonville, Florida to the nearby Publix grocer on Riverside Avenue. A young driver of Afghan descent in a red car picked me up. Unfortunately, I cannot remember his name. I sat in the back seat behind him, and upon exiting the car, I accidentally left my Samsung Galaxy A13 phone with a picture of a crying seagull on the lock screen inside. By the time I realized, the driver had already left. This is my third or fourth attempt to contact you, and the best number to reach me is my roommate's at [redacted]. I sincerely hope this message reaches you because I am desperate to get my phone back. Thank you.

As a Security Officer at Goucher College, I encountered a Lyft driver parked in the roadway towards a faculty parking lot. Despite requesting him to move several times, he refused, instructing me to go around. I explained the parking violation and offered an alternative spot, to which he was dismissive and rolled up his window. I persisted, warning him of contacting the campus police. He still disregarded me, challenging me to call for help.