LinkedIn Customer Service Issues

I noticed a charge of $[redacted].75 for a premium account that I did not intentionally sign up for. Initially, I registered for a free trial without realizing it would automatically transition into a paid subscription. There was no notification about the trial ending or the impending charge. As a single mother starting out as a real estate agent, connecting with potential clients on Linkedin seemed like it could benefit me. However, the features of the premium account weren't something I required as a new agent and I have not utilized any of them. I have been attempting to contact Linkedin directly regarding this issue but have been unsuccessful in finding a phone number to call. I promptly tried to cancel the pending charge with my bank, but due to the long holiday weekend, the charge posted before I could address it, causing my account to be overdrawn and bills to bounce. I urgently need the $[redacted].75 refunded as this has greatly affected my family. Your prompt assistance in resolving this matter would be greatly appreciated.

We had a linked profile with the username "E-Intelligence HR" and email address [redacted] We are a Digital Marketing Company in Vadodara, India. Our account was blocked by LinkedIn because we were using our business name instead of the true name unintentionally. We managed our clients' company pages on that account. We will provide all necessary documents and comply with LinkedIn guidelines to regain access. We understand the importance of following policies in the future. Please assist us in recovering our account as it is crucial for our business. Thank you for your help. Best regards, E-Intelligence

To whom it may concern, I need guidance on closing a LinkedIn account that was created in error. I have another established account with all my connections and information. The account I wish to close was created with my maiden name and the URL shows my maiden name. I updated my main account to reflect my current last name. The account I seek to close has my married name in the URL. I want to make sure I keep my main account open and not accidentally delete it. I reviewed the LinkedIn Help Center but felt unsure about closing my account. I am looking for assistance through live chat to safely navigate through this process. Thank you for your help.

My profile account on LinkedIn is incorrect. The main account, Profile 1: 991bo1145, shows only 3 contacts but is labeled as the primary account. I have also another profile, Profile 2, with [redacted] contacts. I've updated my password and the linked-in profile with my picture, but the essential details from my resume are missing in the primary account marked as "YOU." Despite reaching out to customer service and tech support, I haven't been able to resolve this issue. My name is Debbie Toll, and I've recently updated my phone number to [redacted] and email to [redacted] I urgently need assistance as I am unemployed and need access to my complete profile to start my job search. I have provided all the necessary details to customer service but haven't received a resolution. There are three profiles: linkedin.com/in/Debbie-toll/11533b180 (to be deleted), linkedin.com/in/Debbie-toll/11533b180 (to be fixed or deleted), and linkedin.com/in/Debbie-toll (to be made primary or merged with Profile 2). Your prompt attention to this matter is greatly appreciated. Thank you.

Hello, my name is Nathan Dyok. I recently registered on LinkedIn using my school email [redacted] Initially, I joined at the suggestion of my career counselor but have not utilized it since. Upon attempting to delete my account, I discovered it had been "restricted" for suspicious activity. This seems absurd as I had only just created the account, followed a few peers, then logged out. LinkedIn is requesting government ID scans to lift the restriction so I can close my account. Given Facebook's history with user data, I am uncomfortable with this request. I simply wish to have my account deactivated as I no longer wish to use the service.

Dear Sir or Madam, I signed up for a premium trial on January 17 to aid in my job search, as I've long valued LinkedIn. However, I found the features did not justify the cost. I had intended to cancel before the trial ended but missed the notification. While on vacation on February 9, I saw the email warning of the upcoming charge, which I had missed earlier due to lack of notifications. I canceled the service promptly but am requesting a refund of the $30 charge for the second month, starting February 17. I maintain my appreciation for LinkedIn and kindly ask for this goodwill gesture. Thank you.

I deactivated my account a year ago, but I keep receiving notifications from LinkedIn about connection requests and profile views. Even though I can't log in to accept these requests, I am concerned that outdated information is being viewed by potential clients. Despite multiple attempts to re-delete the account, I am encountering issues such as the system telling me the account doesn't exist or getting stuck during a security check. I need confirmation that my old account has been successfully deleted to avoid confusion with clients and potential employers.

My account has been restricted. A case was created, and I received an email about it. Despite replying to assure compliance with user and LinkedIn policies on message language, my account has remained inaccessible for almost a week. Is it normal to have such a prolonged punishment? I clarified that it was the first time I got emotional and expressed frustration in an InMail, not to harass. I suspect the recipient didn't read the message, yet I bear the consequences. My account, AaseafM-appflowit, needs to be reinstated promptly. Its prolonged restriction affects my reputation and job search process, as recruiters often check LinkedIn first. Requesting to kindly lift the restrictions on my account urgently. Thank you.

December 24, [redacted] To Whom It May Concern, I am writing to contest a charge of $[redacted].35 on my Bank of America Visa Signature account [redacted] related to a canceled service with LINKEDIN[redacted] on August 23, [redacted]. Despite canceling within the 30-day trial period as per the seller's agreement not to charge, I was still billed erroneously. I seek correction of this mistake, refund of any associated finance charges, and receipt of an accurate statement. Enclosed are documents supporting my claim: a billing invoice with the transaction date, a statement outlining my eligibility for a refund under jurisdictional laws, and evidence from a webpage confirming the cancellation of my Premium Subscription. Please address this billing discrepancy promptly. Sincerely, Mohamad Imam

Hello, I recently received an email from the LinkedIn team regarding the removal of my profile photo due to policy violations. They provided reasons why profile photos may be flagged and encouraged me to choose another one. Although I have paid for my logo design and can prove it, I am unsure how to send the proof as I cannot reply directly to the LinkedIn team's email. Can you please clarify where I should send this information? Thank you. Shahin

Good afternoon, I tried the recruiter lite free trial on my own initiative, using my manager's payment card, to assess its usefulness for our hiring team at the office. I canceled my subscription on the final day of the trial, the 22nd, but was still charged for a new subscription. I reached out immediately on the same day to address this issue. As it is now the weekend, I understand if there is a delay but hope to receive an update soon. I kindly request a refund promptly as this charge is affecting my manager's finances. I aim for a positive experience and hope to recommend and secure approval for a recruiter account in the future. Thank you for your assistance.

I'm currently trying the free trial for a new sales role. I wanted to explore if this tool would benefit me, but it's not going well. After downloading the Sales Navigator app, I'm stuck on the "Which industries do you typically target?" page without a "Next" button. I switched back to regular LinkedIn and got notified of new messages in the Sales Navigator app, which I can't access due to the same issue on the industry page. Trying to access my premium features only results in an error message prompting me to "Try Again." I'm considering giving up on the trial, but the help page suggests deleting the app from the "Access My Premium" area, which I can't reach.

I signed up with you a while back, and I have many connections. As of Monday, I have a SCORE advisor to guide me. I've established a company with products and a website to assist individuals with special needs who rely on a walker, inspired by my wife who has advanced Parkinson's disease. I need to update the email addresses as they have been compromised: Old emails: [redacted] [redacted] Changes to my profile: Changed company name from WGT Associated to WalkerAid.com. Added a desktop picture. Information about my company and its target audience. I'm open to any other suggestions you may have. Thank you, Bill Trout, Owner In the future, I will seek assistance in Marketing and Sales. Currently, I am focused on promoting my website.

Hello, I was charged $[redacted] on February 23 for re-activating a free trial of a premium service I've never used. The only LinkedIn service I've paid for was Recruiter Lite for $[redacted].02 years ago. I've been a member since [redacted], but I cannot view or modify my payment methods. This charge is not related to my company page as it should be. If supposedly linked to a pre-LinkedIn Premium, it should have been on my company card, not my personal account. I'd like the charge canceled promptly. I'm hesitant to cancel my current premium subscription myself, fearing it might complicate getting a refund for the erroneous charge. There are no iOS subscriptions since my previous one two years ago. I'm disappointed and worried about the misleading way this was handled, especially since it affects my finances. I hope this matter can be rectified promptly. Thank you for your attention to this issue.

I am a 74-year-old retiree on a fixed income. I believed a LinkedIn Premium account might help with my projects, so I signed up for the free trial. After realizing my projects don't align with LinkedIn, I saw I could contact people directly through my existing networks. While traveling, I missed the notification that my trial was ending and was charged $[redacted], causing financial strain. I understand your no-refund policy, but given my situation, I kindly request reconsideration. Thank you. - Frank B.

I upgraded to a Premium account as I'm retiring from the Army in 15 months. However, I've decided to cancel my premium membership due to the poor quality control and lackluster post reporting and screening results. Despite my efforts to report online toxicity, the platform continues to have a growing number of posts featuring hate speech, manipulated political content, harassment, fake accounts, and malicious content. LinkedIn lacks a feedback mechanism, and when I report users for the aforementioned reasons, no action seems to be taken. They can't support both fake accounts and professionals seeking genuine connections. It appears that LinkedIn is either incapable or unwilling to address these issues. What used to be a professional platform now resembles the negativity found on Facebook and Twitter. I am disappointed and have lost respect for the community, prompting me to advise my Soldiers and colleagues against using LinkedIn.

I accidentally created a duplicate LinkedIn account today using my Facebook login connected to [redacted] As I no longer have access to that email, I can't reset the password for the second account. Please help me delete the empty account I created today under the name Petar Delac. It should be easy to identify since both accounts have the same pictures. I want to ensure people can find me easily and avoid adding me on the duplicate account. Let me know if you need any additional information to assist with this matter. Thank you.

I have been informed that I have a duplicate account, and my 15-year LinkedIn profile has been closed. With over 2,[redacted] contacts, I am currently unemployed and unaware of any other email associated with another account. I received an email from LinkedIn after two days advising me to merge my accounts; however, both profiles are empty. I urgently need to speak to a live agent. I recently missed a job opportunity as the employer requested my LinkedIn account, which I no longer have access to. I am extremely frustrated and considering sharing my experience publicly. I am struggling to recreate my account after more than a decade. Please contact me at your earliest convenience.

I have canceled my trial premium subscription and tried to close my account, but I still see the word 'Premium' above my picture when I click on my profile. The account status shows that I have canceled my Premium Business account, but it's unclear as I still have access to Premium features until March 23, [redacted]. When I try to close my account, I'm told to convert to a Basic membership with no option to close. It's confusing whether I am still a premium member or if my account is successfully canceled. Despite canceling, I can still see who viewed my profile and other Premium features. I need LinkedIn's help to resolve this frustrating issue. My contact number is [redacted] and my email is [redacted]

I recently cancelled my trial premium subscription and attempted to close my account. However, even after these actions, I can still see the word 'Premium' above my picture when I click on my ID. The status of my account seems confusing as it says I've cancelled my Premium Business account, but then prompts me to convert to a Basic membership to close it. I need clarity on whether I am still a premium member or if the cancellation was successful. Despite the cancellation, I can still access Premium features. I am looking for assistance from LinkedIn to resolve this issue. You can reach me at (***) ***-**** or via email at *****@***.com.