LinkedIn Customer Service Issues

Archive 44

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #44. It includes a selection of 20 issue(s) reported February 25, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Nolan Brown, and my account is under the name Sweet Fever. I was mistakenly charged for 2 months of premium, which I did not intend to use. Upon clicking "request account review," I received a message stating that no premium was purchased, thus no refund. This is an error, and my concern can be resolved by closing my account and refunding $[redacted].78. I currently have no interest in using LinkedIn. Thank you, Nolan Brown // SWEET FEVER For updates, please contact me via email at [redacted] or phone at [redacted]7.
Reported by GetHuman-sweetfev on الإثنين ٢٥ فبراير ٢٠١٩ ٢١:١٤
I have been attempting to contact LinkedIn about my account. I recently got an email stating I was charged $29.99 for something I do not recall signing up for. Upon checking my purchase history, there are no recent purchases listed. The bill did not specify what the charge was for, and as I do not use LinkedIn and am a stay at home mom, I am confused about this charge. I did not sign up for any services and have not received any confirmation emails. The contact number on the PayPal invoice is inactive. I am looking to reach out to LinkedIn for assistance in resolving this matter. Thank you.
Reported by GetHuman-jessirha on الثلاثاء ٢٦ فبراير ٢٠١٩ ٠٣:٠١
Dear Sir/Madam, I submitted my profile a while ago. Following my retirement from General Manager GIC of India, I've been seeking General Insurance job opportunities. Unfortunately, Linkedin has been sending me potential job candidates' profiles, mistaken me for an employer in need of candidates, when I am actually urgently seeking employment. Notably, I was mistakenly billed thrice Rs.6,[redacted] monthly on my HDFC Credit card. I kindly request the following: 1. Cease sending candidate profiles to my email. 2. Kindly arrange a refund for the charges on my credit card. Your prompt assistance in this matter would be greatly appreciated. Regards, Pauly Sukumar N. Email: [redacted] Phone: +91 [redacted]
Reported by GetHuman2306555 on الثلاثاء ٢٦ فبراير ٢٠١٩ ٠٧:٢٨
Hello, I am Justin K., currently working at the House of Brave Group in Hyde Park, Johannesburg. As the Social Media Community Manager, my role involves managing and creating content for our social media platforms including LinkedIn and Facebook. Upon joining in September [redacted], I discovered that the social media accounts were already active, but we are now facing an issue with accessing our LinkedIn account due to a lost password. It is unclear whether the account credentials belong to a former employee or a current one. We are seeking assistance to recover the password or gain access to the company's LinkedIn page. I am prepared to provide any necessary verification to resolve this matter. Thank you for your guidance.
Reported by GetHuman2306781 on الثلاثاء ٢٦ فبراير ٢٠١٩ ٠٩:٢٨
Hello Nick, Thank you for your previous response. However, we would like to reiterate that our issue remains unresolved, impacting our ability to finalize an urgent job posting. Your prompt assistance in expediting this matter is greatly appreciated. We eagerly await your swift reply. Best regards, VFD Group
Reported by GetHuman2297708 on الثلاثاء ٢٦ فبراير ٢٠١٩ ١٦:٣٢
We are currently experiencing issues with our Recruiter LinkedIn account after integrating with the ATS system Smart Recruiters. Since the integration, all incoming applicants and notifications that were previously sent to our email have ceased. It seems they are now being redirected to Smart Recruiters, even though our ATS system is not operational yet and we are still in the integration phase. Our request is to revert to the previous setup, where applications and notifications are sent back to our email, by disconnecting the integration with Smart Recruiters. We can provide the necessary account credentials for the Recruiter account once contacted.
Reported by GetHuman-andyvam on الثلاثاء ٢٦ فبراير ٢٠١٩ ١٨:٢٥
I am disappointed with the customer service provided here. I reached out to real estate investors and my account got suspended, which defeats the purpose of this platform. Despite the encouragement to connect with many people, I faced limitations and poor service. There is a lack of available phone support, with a full mailbox and unresponsive online services. Even when attempting to upgrade my account, the auto-answering system was unhelpful. The overall feedback for this site reflects these issues, with a low rating of 2 out of 5 stars. It's concerning when the platform's own rating is also unfavorable, receiving only 5 out of 10.
Reported by GetHuman-gatman_o on الأربعاء ٢٧ فبراير ٢٠١٩ ٠١:١٩
Hello Linkedin, I am William Fredericks and have been a member of Linkedin since [redacted]. I have created a strong profile over the past six years. Unfortunately, my account was hacked, and I am unable to recover it. I kindly request your help in retrieving my account as I have put a lot of effort into building it. The reason I am eager to regain access is that I have lost the information used to create my profile. Here are my details: - Name: William Fredericks - Date of birth: May 29, [redacted] - Company: SMTS Surface Mining Training Solutions (Pty) Ltd. - Old Cell Number: [redacted] (no longer in use) - Current Cell Number: [redacted] - Old Email: [redacted] (inactive) - Current Emails: [redacted] or [redacted] - ID Number: 5[redacted]66 [redacted] - Address: 20 Buller Street, Dennesig, Middelburg. [redacted]. I believe my original account can be recovered through my previous email, [redacted], which is no longer active. I kindly ask to utilize either [redacted] or [redacted] for communication. I would greatly appreciate your support and assistance. Thank you, William Fredericks
Reported by GetHuman2315186 on الأربعاء ٢٧ فبراير ٢٠١٩ ١١:٠٥
There is a LinkedIn account that appears to be mine, Rafael Osiecki. It features a single painting job from [redacted], but the company name is misspelled. I did not create this account and I do not want it to be active as it is misrepresenting me in Google searches. Kindly remove this account as it is against my wishes and gives an inaccurate impression of my current employment status. Thank you.
Reported by GetHuman2315791 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٣:٢٧
I am writing on behalf of Pathways Autism Cure and Treatment Inc. to address some inaccuracies posted by Brandy Decker, who is not affiliated with our organization. She made changes to our website as a volunteer but applied for a job with us; however, upon conducting a background check, it came to light that she had a felony conviction. We have since terminated her volunteer position. I kindly request that all information posted by her be removed, as it contains false details. Thank you for assisting us in rectifying this matter. Sincerely, Judy Schwanz, Executive Director at Pathways Autism Cure and Treatment Inc.
Reported by GetHuman-pschwanz on الأربعاء ٢٧ فبراير ٢٠١٩ ١٦:١٧
My account is currently restricted. I am unable to provide a government-issued ID as my only form of ID, my passport, is not something I can send out. The rest of my identification was recently stolen. I believe I have not breached any terms of service unless linking to a client's profile while working on their website is considered a violation. Please provide guidance as I am still making payments on this account. I would like clarification on the specific terms I have allegedly violated as per your policies.
Reported by GetHuman2319853 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٩:٤٨
I recently created a LinkedIn account to explore job opportunities. As a first-time user, I was unaware that the platform notifies individuals when someone views their profile. Upon discovering this, I opted to browse anonymously to avoid any unintended awkwardness or the appearance of stalking. Despite this precaution, I felt anxious and decided to delete my account immediately out of concern that my name might still be visible to those I had viewed. Although I had hoped to utilize the account effectively, my lack of understanding led to this hasty decision. I am now curious to know if individuals whose profiles I viewed could still see my name in their views or if they received notifications or emails regarding my profile visit.
Reported by GetHuman-mahamzha on الأربعاء ٢٧ فبراير ٢٠١٩ ٢٠:٣٥
Subject: Request for Name Removal from LinkedIn To whom it may concern at LinkedIn, I am writing to formally request the removal of my name and all associated information from LinkedIn. I have been unable to delete my information and am considering taking action as my name is still visible on your platform. Due to a distressing stalking incident currently under investigation, it is crucial for me to maintain a low profile on the Internet. If additional details are required, please reach out to me via email or phone. I kindly ask for all traces of my name to be expunged from your records promptly. A confirmation of this action would be greatly appreciated to avoid further measures. Email: [redacted] Phone: [redacted] Sincerely, Sylvia K. 66 Meadow Rd South Burlington, VT [redacted]
Reported by GetHuman2326248 on الخميس ٢٨ فبراير ٢٠١٩ ١٥:٢٩
My Gmail and LinkedIn accounts were hacked over Christmas. The hacker keeps changing my passwords and taking over my accounts and phone numbers. I've provided my photo ID and a new email, but LinkedIn doesn't recognize them. I've used my work computer to access LinkedIn with my work email. I believe the hacker is using an unrecognized device with the serial number: MAC : C1MWMC218J1WK. I suspect my identity was stolen through this device and IP. Please investigate and provide me with the device serial number and IP address. My old phone number is [redacted], and my new number is [redacted]. I don't recognize the phone number associated with my account. Thank you.
Reported by GetHuman2329049 on الخميس ٢٨ فبراير ٢٠١٩ ١٩:٣٧
Hi there, I noticed that over £[redacted] was going to be withdrawn from my PayPal account yesterday, but I canceled the subscription today because I couldn't find a telephone number to contact anyone yesterday. Given that I've recently started a new job with a lower salary, this expense is unmanageable for me at the moment. Could you please confirm that this payment won't be deducted from my account to prevent me from going into debt? I was only trying out the free trial and didn't see much benefit or any inquiries from it in the past 30 days. I thought I was signing up for the monthly subscription to avoid this situation. I would appreciate a prompt response. Regards, P.A.
Reported by GetHuman-ayresp on الجمعة ١ مارس ٢٠١٩ ٠٩:٢٦
Dear LinkedIn Team, I am Surbhi Khera, a LinkedIn user from India since [redacted]. Recently, about a month ago, I was offered a free 30-day trial of Premium services starting on January 30, [redacted]. I did not find the offer beneficial for my business and noticed that my credit card was charged despite my lack of interest in continuing the subscription. I kindly request a refund to my Citibank Credit Card for the charged amount related to invoice 9917SGP29002OSR promptly. Thank you in advance for your cooperation and I look forward to a prompt response. Sincerely, Surbhi Khera India
Reported by GetHuman2353952 on السبت ٢ مارس ٢٠١٩ ٠٤:٢٦
Hello, I am VENKATA MAHESH CHANDRA Y. I recently discovered that my LinkedIn account has been restricted without any prior notice. When attempting to log in, a message appears stating that my account has been restricted. I am unsure of why this happened as I only tried to update my email ID and contact number a few times, all of which belonged to me. After some days, when I tried to log in again using my original email and password, I was prompted to verify my identity by submitting documents. I had complied with this request. I kindly request assistance in resolving this issue with my LinkedIn account. Email: [redacted] Name: VENKATA MAHESH CHANDRA Y Thank you in advance.
Reported by GetHuman-mashchan on السبت ٢ مارس ٢٠١٩ ٠٨:١٨
Dear LinkedIn Support, I attempted to cancel my premium subscription before the 28-day mark. Unfortunately, nearly £[redacted] was deducted, causing me to overdraw and incur penalties from my card issuer. Although I successfully cancelled my subscription and reached out to confirm, I am still concerned. The system reflects the cancellation date as February [redacted], when I no longer require or can afford the service due to personal reasons. I kindly request a full refund or a pro-rated fee for the unused period. This situation has led to financial difficulties, and I seek your assistance in resolving this matter promptly. Your help is greatly appreciated. Warm regards, Andrew Jackson Kent
Reported by GetHuman2362253 on الأحد ٣ مارس ٢٠١٩ ١٤:٢٩
I recently closed my LinkedIn account after encountering issues with trying to block two individuals who kept viewing my profile. Unfortunately, they had already blocked me, making it impossible for me to block them back. The individuals have a history of unblocking me to view my profile and then blocking me again. This behavior is unsettling, especially considering they were previously warned by a university for harassing me. I find it astonishing that LinkedIn does not allow users to block individuals who have already blocked them. Most other platforms provide options to block associated email addresses in such cases. I am disappointed that I had to delete my profile, as LinkedIn is widely used in my industry.
Reported by GetHuman2364434 on الأحد ٣ مارس ٢٠١٩ ٢١:٠٨
Dear Support Team, I am an active user of LinkedIn, connecting with professionals worldwide. Unfortunately, my account was blocked and I have submitted the necessary identity verification documents. I am a citizen of the Republic of India and willing to provide any additional documents for verification. I have been using my account for over 10 years without any policy violations. I kindly request you to unblock my account promptly. Regards, Dhruv Dholakia, Mumbai, India
Reported by GetHuman2367281 on الإثنين ٤ مارس ٢٠١٩ ١١:٣٥

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