The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #42. It includes a selection of 20 issue(s) reported February 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have two accounts that need to be deleted. I am unsure of the emails, but I suspect the following:
Jeremy Henderson, President at Mojaxs Distribution Inc., could be under [redacted] or [redacted]
I don't have access to either email and request deletion of the account.
Jeremy Henderson, Director of Business Growth & Operations at Market Revolution, may be under [redacted]
I also lack access to this email and request account deletion. Both accounts have been inactive for years. I have a new email under [redacted] that I now use. Please confirm when these deletions are completed. If necessary, you can reach me at [redacted]. Thank you for your assistance.
Reported by GetHuman2190486 on martedì 12 febbraio 2019 15:30
LinkedIn inadvertently accessed and used a contact list from my device to send unsolicited emails. I urgently request LinkedIn to remove this list/group called SECURITY-DEVOPS,PDL. For reference, I am Wayne Ledebuhr, utilizing the email [redacted] for my current LinkedIn account, along with [redacted] and [redacted] being associated emails. The group in question is SECURITY-DEVOPS,PDL. One of the emails sent reads as follows:
Subject: Wayne, view Principal Software Engineer salaries.
Sent by: 'LinkedIn Salary' via SECURITY-DEVOPS,PDL
Time: 2:38 PM
Content:
Wayne Ledebuhr
Wayne, see how your salary compares.
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This message was intended for Wayne Ledebuhr (Principal Software Engineer at Broadcom Inc.). For more details, refer to the bottom of the email bearing LinkedIn Corporation's address and trademarks.
Reported by GetHuman-wwledebu on giovedì 14 febbraio 2019 00:28
Hello,
I identified a duplicate LinkedIn account under my name with incorrect information. It appears in search results on Google but is not accessible to me as I lack login details. Only my current account is visible on LinkedIn. Please assist in resolving this issue.
Original LinkedIn: [redacted]
Duplicate LinkedIn: [redacted]
Kindly help remove the duplicate account to ensure my original account is correctly displayed. If contacting the user of the duplicate account yields no response, please take necessary action promptly. Thank you.
Reported by GetHuman-misshipp on giovedì 14 febbraio 2019 07:19
Greetings,
I was the owner of a LinkedIn profile used for Lead Generation at Taskeater Bangladesh Limited. After leaving the job, my profile was accessed by my manager and assigned to someone else, resulting in a violation of LinkedIn's policy and account suspension. I am seeking guidance on potentially regaining access to my old account or creating a new one.
Previous Profile Details:
Name: M.R. Aritro
Email: [redacted]
Recovery Email: [redacted]
Thank you for your attention to this matter.
Reported by GetHuman-aritroha on giovedì 14 febbraio 2019 14:19
Hello,
I recently received an email from an unknown sender requesting a Bitcoin payment to prevent the release of compromising videos allegedly taken through a hacked webcam. Although I know this is a scam, what worries me is that the email contained an old password of mine, specifically my previous LinkedIn password which I changed in November [redacted] and recently updated as a precaution.
I wanted to bring this to your attention in case there has been a security breach in your systems. I am willing to provide any additional information or forward the email to assist in investigating this matter further.
If you believe this is not relevant, please disregard this message.
Thank you.
Eduardo F.
[redacted]
Reported by GetHuman-efelippo on giovedì 14 febbraio 2019 15:26
I attempted to log in to my LinkedIn account (email address: [redacted]) and received a notification that my account has been restricted. Although I rarely use LinkedIn and have not violated any terms of use, I now need to utilize the platform. After verifying my ID, I received an email stating that assistance cannot be provided without permission from the account holder. This is perplexing because I am the account holder. The confusion may be due to my legal name being Leann, while I am commonly known as Annie. My identification shows Leann, but my account displays Annie, my familiar name. Unfortunately, I am unable to receive help from LinkedIn without being logged in, which I cannot do due to the restriction.
Reported by GetHuman2207049 on giovedì 14 febbraio 2019 16:23
I've been a LinkedIn member for over 10 years. While on a business trip in Nigeria, I had trouble accessing my account and was asked to change my password, even though I didn't forget it. After changing my password, LinkedIn restricted my account for supposed violations. I've since sent in my ID verification twice, first with my driver's license and then with my passport, but haven't heard back. It's been over 2 1/2 weeks, which seems excessive for an ID check. I've only ever shared my own profile on LinkedIn, so I'm unsure why this has happened. Is there a way to lift the restriction on my account?
Reported by GetHuman-thylkint on venerdì 15 febbraio 2019 00:46
Hello,
I noticed a charge of £49.99 on my account yesterday that I was not expecting. I believe it may be related to a course I purchased, but I did not receive any confirmation or notification of this charge. Could you please issue a refund for this amount?
Additionally, I took the step to cancel the premium option today due to concerns about my credit card information being stored. Can you confirm that the cancellation was successful and that my credit card details have been removed from the system?
Thank you,
Eva L.
Reported by GetHuman-evalopez on venerdì 15 febbraio 2019 09:54
After leaving my previous employer (GCS Recruitment Specialists) on January 25th, with a notice period through February 1st, I've become suspicious of my former supervisor. I received contacts from my network alluding to my Vice President reaching out to them immediately.
Upon changing my primary email address on LinkedIn connected to LinkedIn Recruiter on the 25th, I've been unable to access it for almost three weeks. I've observed second-degree connections viewing my profile, who are typically the candidates I would engage with at GCS. Today, I received a message from a second-level connection that seemed to be a response to a message I never sent.
Given the nature of the response, and my lack of access to LinkedIn Recruiter, it appears my Vice President may have taken over my account and misrepresented me. I suspect he reassigned the license to himself to pose as me, as he has a history of such behavior with his team.
Could you please provide me with a log of messages sent through LinkedIn Recruiter under my account/GCS Recruitment Specialists from January 25th until now? I need to confirm if my account is being misused, including the number of messages, their content, and the recipients.
I work in a field where my reputation is critical, and I cannot allow someone, especially a former employer, to damage it intentionally.
Thank you,
G.W.
Reported by GetHuman1596440 on sabato 16 febbraio 2019 01:00
Subject: Issue with LinkedIn Premium Membership
Hello,
In [redacted], I signed up for a trial membership with LinkedIn but canceled it before the trial month ended. Recently, in November [redacted], I unknowingly accepted an offer for a premium membership. However, I was surprised to see C$[redacted].88 deducted from my credit card on December 29, [redacted], without any prior notification or confirmation. As I am not a frequent user of LinkedIn, this charge is unexpected for me.
I kindly request a refund for the remaining 10 months of the premium membership fee. I appreciate your prompt attention to this matter.
Thank you,
Saroj
Reported by GetHuman2223661 on sabato 16 febbraio 2019 20:16
Hello, I am in need of assistance. I recently signed up for a LinkedIn premium account offer. I believed I had canceled it last Thursday or Friday, but this morning, I saw that I was billed over €[redacted]. My upgraded account was active until midnight yesterday, and the sudden charge is beyond what I can afford. I was under the impression that the subscription was billed monthly, which I was prepared for. As a self-employed business owner just starting out, I do not have the financial means for this unexpected full payment. Can you please review my account activity to confirm that I did indeed cancel it last week? Despite experiencing slow internet speed, timestamps will show that I attempted to go through the cancellation process. Your prompt review is greatly appreciated. Thank you, Saoirse O'Reilly
Reported by GetHuman2231246 on lunedì 18 febbraio 2019 08:39
Hello,
My name is Salima Yousfi. On the evening of February 15th, I noticed that my credit card was charged GBP [redacted].88. I had a one-month trial Premium subscription that ended on February 14, [redacted]. I travel between London and Dusseldorf in Germany weekly for work. Before I agreed to the Premium subscription, I requested to be contacted a day before the trial ended. I demand a refund for my Premium trial subscription as I did not receive any reminder before the renewal. I specifically asked to be reminded before the expiration date, and no one contacted me. You cannot charge my account without confirming my satisfaction with the Premium service, which I was not. Additionally, I did not use the Premium service. I kindly ask for a prompt refund to my account. Thank you. Regards, Salima
Reported by GetHuman-salimay on lunedì 18 febbraio 2019 10:50
I am the marketing director at Screen Designs Inc. We need to update our logo on our company page, but we lack the login credentials as they were set up by a former employee. Could you please provide us with the account details so we can make the necessary changes to our profile? The owner's email is M. at screendesignsinc.com. Kindly send the credentials to his email address. Alternatively, if providing the information is not an option, we request that the page be deleted. Thank you.
Reported by GetHuman2232388 on lunedì 18 febbraio 2019 14:24
Lately, my accounts and devices have been repeatedly breached, including Facebook, Instagram, Google, and possibly my phone company. These security breaches happen daily and affect my smartphone, computer, and other devices. I've noticed many users who share my unique last name, which my grandparents created. While there have been Jeremys with the same name in the US, it's rare locally and in Europe. I urge a review of the various Julia Piven accounts for any unusual activity. I've lost access to Facebook due to being flagged and asked for identification unfairly. Thank you.
Reported by GetHuman2234921 on lunedì 18 febbraio 2019 19:10
As a LinkedIn Premium member since [redacted] and a college senior searching for job opportunities, I recently encountered the "commercial use limit" restriction prompting me to upgrade my account. I have invested in the Premium membership to expand my network and secure a job. I am disappointed that this limit impedes my networking efforts. I urge you to restore my access to researching individuals so that I can continue my job search without delays. Networking is essential in my current job hunting process, and I rely on LinkedIn for this purpose. If this issue persists, I may consider canceling my Premium membership. I hope this matter can be resolved promptly to ensure I can fully utilize the platform for my job search.
Reported by GetHuman-amtanga on martedì 19 febbraio 2019 01:04
I am facing two challenges that I need assistance with:
1. I am newly employed at my company and need to update the company page, but I am unable to reset the password. Despite attempting to do so, the reset password link is not being sent to our email address [redacted] Unfortunately, we do not have access to the photo ID required to reclaim the account, nor do we know who originally set up the account. The recurring issue of not receiving the reset password emails is causing frustration as I prefer to retain the original page rather than create a new one.
2. In the event that we are unable to access the original page, I have attempted to set up a new page. However, upon completion, an error message occurs stating, "An error has occurred, please try again later." The lack of information on the nature of the error or how to proceed is inconvenient, especially since the page is urgently needed.
Reported by GetHuman-gpasser on martedì 19 febbraio 2019 11:47
I recently received a troubling email claiming to have my LinkedIn password, even though I haven't used the platform in years. I'm concerned because if someone has my password, they might have access to my email contacts and personal information I provided to LinkedIn. I attempted to close my account, but the process seemed unclear as there was no confirmation provided. This situation raises worries about potential misuse of my information and contacts.
Reported by GetHuman-maiakip on martedì 19 febbraio 2019 17:09
Hello,
I have been attempting to contact you by phone for more than two weeks and have also used the contact form three times without success. On 2/6/19, an unauthorized charge of $[redacted].88 was made, presumably for a Premium renewal that was not authorized by me as I did not have automatic renewal enabled. When I checked the site on 2/11, my Premium account was inactive. I do not wish to renew it and would like a refund issued to the card ending in [redacted]. Your prompt attention to this matter is appreciated. Kindly confirm the refund to my account. My account email for reference is [redacted]
Thank you.
Reported by GetHuman-dkentdi on martedì 19 febbraio 2019 19:39
Hello,
I am reaching out to request the deletion of my old LinkedIn account. I have a new account but people still inquire about my inactive old one. I have attempted to delete it but I am unable to access it because I no longer have the email or Google account associated with it. The old email address I used, [redacted], was deleted a few years back. To avoid any confusion with my current account, I kindly ask for your assistance in deleting the old account linked to the username Hristina Kokrljan. For any correspondence, please contact me at [redacted]
Thank you.
Reported by GetHuman-tinabamb on martedì 19 febbraio 2019 22:27
I have one profile that I would like to close as I only have 3 contacts listed under it with profile number 1533b180.
My primary profile with [redacted] contacts, including pictures and referrals, is currently pending and I am unable to edit it. The profile number for this one is 9911bo1145.
I have another profile with [redacted] contacts that I wish to set as the primary profile and merge it with the existing one that has [redacted] contacts. Unfortunately, I do not have the profile number for this one.
I am unable to edit the last two profiles or merge them for some unknown reason. My request is to consolidate these accounts into one single primary profile.
Reported by GetHuman2245666 on martedì 19 febbraio 2019 22:35