LinkedIn Customer Service Issues

Dear LinkedIn Support Team, I am reaching out via email for assistance with my restricted account, as I am unable to post in the forum or use the Contact Us button on the website. After attempting to use the Contact Us feature, I am prompted to log in, but then receive a message stating "Your account is restricted," making it impossible to reach out to you through that method. A colleague tried to post on my behalf with the case number [redacted] and received an email (the same address I am contacting you from). I am seeking help to resolve the restriction on my account. Upon registering, creating a profile, and engaging on the site for a couple of days, I received the error message "Your account is restricted" upon logging in. Despite multiple attempts to submit identification, the message persisted, instructing me to retry or provide a passport for appeal. I kindly ask for your assistance in activating my account and seek clarification on whether submitting personal identification is a mandatory step, considering data privacy concerns. My name is common in my country, however, I assure you I am not a BOT or operating multiple accounts. Thank you for your prompt attention to this matter. Best regards, Róbert Szabó

Dear Sir/Ma'am, I hope this message finds you well. I am writing to inform you that my LinkedIn account has been restricted due to a violation of LinkedIn's rules and regulations. Unfortunately, I was not aware of the violation that led to this restriction. I kindly request to reactive/reopen/recover my LinkedIn account using the email ID ([redacted]). I would like to highlight that platforms like Twitter and Google offer user-friendly social media experiences with customization features to cater to user needs. Compared to these, LinkedIn's strict conditions seem challenging. I urge a review of the privacy policy and terms & conditions for more amenable usage. Please find my email linked to my LinkedIn account below: [redacted] I have attached the necessary documents for your reference and confirmation. Thank you and best regards, Samad Ali

I recently created a LinkedIn® account and accidentally used their company name improperly in an article. As a result, they have permanently locked me out. I rely on their services for my professional needs and networking. I am hoping to resolve this issue by gaining access to my account to rectify the mistake. It seems unfair to be permanently barred for an honest error. I am reaching out to their support center to address this issue promptly.

Hello, I have been a member of LinkedIn for some time now. I recently participated in an offer for a premium membership trial, which I used for only a short period and made sure to cancel before it could renew and charge me. I followed the cancellation steps on the LinkedIn website. Even though I received automated emails, I continued to attempt to cancel the subscription to avoid any charges. However, despite my efforts, I was still charged 11k on the credit card linked to my boss's account, which we used to recruit candidates. I am facing difficulties because of this unexpected charge, and I kindly request LinkedIn to waive it as I diligently followed the cancellation process as instructed. This charge, after canceling the trial twice, is unfair and goes against the ethical handling of memberships. I hope LinkedIn addresses this matter promptly, examines the situation, and processes a refund without delay. Thank you, Tanvi

Dear LinkedIn Support Team, I am reaching out regarding my original LinkedIn account, which was compromised two weeks ago. The hacker removed all 3,[redacted]+ of my contacts and now has control over a modified version of my profile since they changed the email address associated with it. Unfortunately, as the hacker altered the email, I am unable to provide it for verification purposes. After attempting to reset my password, a new profile was created instead of granting access to my original one. Despite reaching out to your security department and submitting work orders, my case was closed without resolution. I have been a loyal LinkedIn user for over a decade and am distressed by the lack of a swift resolution process for such issues. Restoring my contacts and removing the imposter profile is crucial for my business interactions. My email address is [redacted] and my phone number is [redacted]. I urge you to investigate the situation and help me regain control of my account and contacts. Thank you for your attention to this matter. Sincerely, Jose E. Suarez

My account was deactivated because my company name was on it. I'm frustrated that I can't just change it. Is this a way to make me pay for a subscription to get my account back? It feels unfair to be forced to pay. I'm not sure how LinkedIn operates, but this seems unjust. Please clarify. A.Z. [redacted] P.S. If you're using this as a tactic to remove accounts for not paying for a free app, it's not right. It feels like coercion. I work with Alliance and other multifamily management services, and it's unfair that you can lock me out like this.

Hello LinkedIn, I am Sandipan Dutta from India and I have a few LinkedIn accounts. Around 3rd or 4th December, I created new LinkedIn accounts for my official use under the name Sandi D. I activated a free trial of a premium account and linked my RBL Credit Card (Card No: 5[redacted] 0[redacted]). After sending out numerous invitations, my accounts were deactivated. I tried verifying with my Driver's License but was unsuccessful, resulting in the closure of my LinkedIn accounts along with the respective email addresses created for them. Despite not having access to the deactivated accounts, I noticed deductions on 3rd January and 3rd February from my credit card (Credit card number mentioned above). The deductions on 3rd February were for Indian Rupees 5,[redacted].00 and Indian Rupees 2,[redacted].00 (Reference Number [redacted]8). I do not have any active Premium Accounts on my current LinkedIn accounts, and I urgently need assistance in identifying which account these deductions are for and a way to stop these monthly deductions. Please investigate and stop these unauthorized deductions from my credit card and provide a refund for the debited amounts. If my credit card is linked to an active account without my permission, I consider it fraudulent and request immediate action. I look forward to your prompt assistance. Best regards, Sandipan Dutta Mob: 91 [redacted] Bangalore, India

I recently received an email about my employment status on your platform. I worked there until December [redacted]. Currently, former colleagues and I are planning a lawsuit against the company for various issues. I want to sever all ties with them on your platform due to their unethical practices. I managed to remove my association with them partially by updating my alma mater, UCF, in my profile. Could you please guide me on how to completely remove them from my profile? I tried searching online but found no useful information. Since I am not employed or looking for work, I want to erase any mention of them on my profile. How can I achieve this? Thank you for your help. My lawyer is H. Kyle Fletcher from The Fletcher Law Firm, and he can be contacted at [redacted] for more details, if necessary. - R. V.

Dear Community, I want to express my gratitude to the LinkedIn ads team for providing me with a $50 coupon to advertise on LinkedIn. This opportunity allowed me to explore online advertising, which I had never done before and had reservations about using my credit card. After receiving the coupon, I diligently researched and prepared my ad following all the guidelines provided. However, upon entering my credit card information and the coupon code, I encountered a message indicating that my bank was not permitting the transaction, despite successfully using the same card for other online purchases. Following this, I discovered that my LinkedIn account was blocked, and despite multiple attempts to verify my identity with various documents, I was unable to resolve the issue. I am unsure if this is solely due to my inexperience or if there are additional underlying reasons for the problem. I am eager to rectify the situation as I value my integrity over the LinkedIn account itself. I am not technologically savvy and struggle with managing multiple accounts. If LinkedIn cannot accommodate me, I kindly request the option to delete my account independently. I appreciate your attention and look forward to a positive resolution. Thank you for your help. Warm regards.

Hello, my name is Christina Stoltz, and I am having trouble accessing my LinkedIn account. I have never used the account or posted anything on it. When I tried to log in to update and add information, I received a notification that my account was under content review. I am confused because I have not posted or added any content. After providing a copy of my passport, I received an automated response stating that my account is permanently locked due to content on my account. This situation seems impossible as I have never posted anything on my account.

Good morning, I previously reached out to request the cancellation of the free trial within 30 days but haven't received any response from your end. Today, I noticed a charge of £49.99 in my bank account, which I cannot afford and will lead to an overdraft. Upon discussing my email change, I was informed about two accounts linked to my profile. However, I only use one account with the email [redacted], while my new email is [redacted] I kindly ask for your assistance in resolving this confusion and processing a refund of £49.99. Thank you, Karen H.

I need help deleting two email accounts. The first one is [redacted], which was created by mistake, and I want it deleted. The second is [redacted], my old work email. I don't want my name linked to it now that I no longer work there. How long will it take to delete them? Feel free to contact me via phone at [redacted]. Thank you.

I am reaching out regarding the Jumio ID Verification for Appeal [[redacted]79]. A member of your team (Troy from LinkedIn Safety Operations Support Specialist) combined my two profiles under javedkhan1605@gmail. I have reset the password. However, I have noticed that someone else is now using my LinkedIn account and has changed the primary email to [redacted] I am unable to reset the password again. Could you please change the primary email back to [redacted]? I kindly ask for your prompt assistance in resolving this matter.

I recently started my own company and updated my LinkedIn profile. However, when I tried to change my email address, I encountered an issue with duplicate accounts. I attempted to merge the accounts, but unfortunately, my main account with all my corporate information disappeared. It is crucial for my small business that this is rectified immediately. Please reach out to me at [redacted] or [redacted] Given the urgency of the situation, contacting me by phone would be most effective. Thank you for your assistance.

I am having trouble accessing my original account due to forgetting my password and no longer having access to the associated email address as it was from a previous employer. I attempted to recover the account but unintentionally created a new account under my personal email [redacted] which does not have all my connections. In an effort to regain access, I created another Gmail account [redacted] and followed the recovery process, which requested a photo of my driver's license. After submitting the images, I received an email to my [redacted] stating that the pictures were not clear. Unfortunately, the only way I can send these photos is from my phone. I am unsure what additional information I can provide beyond my license to regain access to my original account, which contains important connections. I have been unable to contact customer support by phone for assistance, and this situation has become frustrating after investing significant time trying to resolve it.

Hello, I have encountered an issue while applying for jobs that offer an "easy apply" option. Despite entering my UAE contact number and all the necessary details, I face a challenge when selecting my preferred job location. The available options only show states in India, and I am unable to choose the UAE as my preferred location. Kindly provide a solution for this matter to my email at [redacted] or send me a message on LinkedIn. Alternatively, please contact me directly at +[redacted]-50-[redacted]. Thank you.

I successfully canceled my premium subscription one day before the end of my free trial. However, there was an issue today where I was charged for the premium subscription, which is disappointing as I was only trying the free trial and do not need the LinkedIn premium subscription. Despite canceling early, I was wrongly charged Rs. [redacted] due to a problem with the website. I already have a job and do not require the premium LinkedIn features. Please refund this amount promptly as a one-time exception. Charge Details: SBI Visa Debit Card: 478XX0674 Amount Deducted: Rs. [redacted].0 POS: [redacted]3 at LINKEDIN Transaction ID: [redacted]36 Transaction Date: 10/02/[redacted] I cannot afford to lose this money for a service I do not need. I also did not receive any reminder email from LinkedIn about the end of my free trial. Please refund the charge for the premium account free trial as I did not receive any email reminder before the renewal. I was supposed to receive a notification seven days before the trial expiry, but I did not receive any such email. Kindly refund my account and provide confirmation of the premium subscription cancellation.

Hello, I am not a LinkedIn user but have been requested to join LinkedIn by several friends and colleagues. I discovered today through an online search that there is a LinkedIn account in my name. There is no picture, but it is my name, in my small city, with my work information listed (I am self-employed in entertainment, and the account lists, as it does on my Facebook page, that I work at "Matthew O'Donnell" (my name). I have entered all professional and personal email addresses I've used in the last few years (including many years prior to that information being current) into LinkedIn and confirmed that none of them are recognized as associated with an account. I can only conclude that this account was set up by someone else in my name using information from Facebook, and I do not want my professional reputation compromised. Here is a link to the aforementioned account: [redacted]. If you could delete this account to ensure there are no adverse effects on my reputation, I would greatly appreciate it. If there are any additional steps I need to take to prove my identity, I am happy to do so. Please confirm receipt of this message. Thanks for your help. -Matthew O'Donnell

I recently received an offer from LinkedIn through my web hosting provider, Bluehost.com, for a series of free training videos on the WordPress Gutenberg upgrade. I signed up, providing my credit card details, and only watched the Gutenberg training videos. However, I found the content not useful and did not explore any other resources on the website. I believed that the Gutenberg series was a free sample and I wouldn't be charged unless I opted to join LinkedIn. Upon checking my credit card statements, I noticed two charges from LinkedIn on 1/07/[redacted] and 1/08/[redacted], each for $32.01. I did not authorize these charges, as I have not used any other services on the platform except for the free video series. I wish to cancel my account with LinkedIn and request a refund for these charges. Thank you, Dan S.

I need to report an error I made by unintentionally creating another account last month. This morning, I received an alert about using my PayPal account twice. Initially, I mistook it for a glitch when re-entering my details for access. I believe the new account was created last month when I encountered issues signing into my old account. Both accounts inadvertently activated the free trial package. I wish to maintain my original account and profile with the same email address I am using to send this message. I have no plans to use the second account associated with [redacted], which has caused confusion. I am seeking assistance to resolve this issue. Thank you. Best, Marzan Venus