LinkedIn Customer Service Issues

I, J.S. (ref: [redacted]), canceled my premium subscription membership on 07/18/[redacted], which was set to close on the same date. LinkedIn charged me Rs. [redacted].45 with taxes from my bank account on 07/18/[redacted]. Due to the current pandemic and lockdown causing unemployment, as a 68-year-old Senior Citizen, I cannot afford this payment. I kindly request the LinkedIn authorities to refund this amount to my bank account as an exceptional case.

I would like my account to be returned to its previous format and receive an explanation about the misuse of my LinkedIn profile. The situation is as follows: After contacting 'GetHuman' twice about this issue, all I got was a request for money. I simply want my site restored. Recently, my LinkedIn profile was hijacked by someone claiming to be a Human Resources Manager at LUNO Company in the UK, using a photo of my friend on the profile. I have been unable to access my page, despite reaching out to LinkedIn and Microsoft with no success. I am now seeking assistance from Mr. Raab to resolve this matter. It should be a straightforward task for him to contact LUNO and LinkedIn to address this issue. If successful, I may then consider his statements and actions more seriously. Thank you for looking into this issue with me. Respectfully, [redacted]

Dear Community Members, I am part of a Florida-based mental health non-profit that has utilized LinkedIn for promotion purposes over the years. Recently, I mistakenly assumed that a job posting cost $10 in total when, in fact, it incurs a daily charge of $10. Given our organization's financial constraints in a state that ranks last in mental health funding, the unexpected fees have posed a challenge, totaling nearly $[redacted]. I am reaching out to inquire if there is a possibility of receiving a partial refund due to this oversight. Every bit of assistance would be greatly appreciated. The job posting was shared through our company's personal profile named Mental Health (first name) Association of Central Florida (last name). Thank you for your understanding and support.

Hello, I represent a Florida mental health non-profit and we've used LinkedIn for years to promote our organization. Recently, I posted our first job listing for our new President/CEO. I mistakenly believed the job posting would cost $10 in total, not realizing it charges $10 per day. Funding is tight for us, as Florida ranks poorly in mental health funding, and we've accrued nearly $[redacted] in charges. I kindly request that LinkedIn refund a portion of these fees to alleviate some financial strain on our organization. The job posting was created through our personal profile, "Mental Health (first name) Association of Central Florida (last name)." The associated email address is [redacted]

I recently discovered that a former spouse, Jas Johl from Emeryville, CA, who works in Salesforce security, created fraudulent accounts in my name on LinkedIn and Facebook. She claimed to have deleted them, but I suspect they still exist. I have received unwanted gifts from her, and despite blocking her numbers and changing my own, she still contacts me. I have reported this to the FTC. She has mentioned coming to Mexico where I now live. I believe she may be using her tech access to continue contacting me, as she can no longer reach me by phone. Please investigate this matter discreetly, but do not share my contact details with her.

I recently experienced an unsettling situation on LinkedIn. After accepting a connection request, the individual began asking for personal information that was inappropriate for a professional network. I promptly reported this to LinkedIn. Given the circumstances, there is a concern that this individual may be someone associated with legal matters, possibly involving an order of protection. This person even made threats to my father, causing significant worry. It is suspected that the person may have created a fake profile using a different name and photo. I am curious if it is feasible for LinkedIn to determine the state location of the person based on their IP address. This information could help ascertain if the individual is connected to the legal issues we are facing. I appreciate any assistance in this matter. Thank you.

A few weeks ago, my account was restricted without any explanation, despite my repeated requests. I was instructed to upload my ID, which I did three times, but I keep receiving a do-not-reply message stating that my ID cannot be read, even though I scanned my passport. I have tried to contact LinkedIn through phone but only reach voicemail. I filled out a complaint form like this one but received no response. I also sent an email to customer service, which went unanswered. I feel that LinkedIn is violating my rights and I demand an explanation promptly. Please remove the arbitrary restrictions. - S.B.

Hello, I am having trouble accessing my LinkedIn account through the app. I attempted to reset the password, but it seems another user is linked to my phone number according to the automated message I received. I have tried to reset my password via email at [redacted] and also through my phone number at +[redacted]22, but I have not received any link to reset my password. This is urgent as I am a Recruiter and need to access my account promptly to ensure its security. Your assistance in resolving this matter would be greatly appreciated. Thank you. Best regards, Fabiola Corradetti

Good morning, I recently tried the Premium package as a European citizen through a trial service. It was stated that after the trial period, the charge would be €34.95 monthly. However, I was surprised to see that I was charged for a full year in one transaction amounting to €[redacted].18 without prior notice. This unexpected charge in Paypal prompted me to cancel the service, although I had not been using it extensively. Despite attempting to block the charge in my bank account, it was processed too quickly. I have initiated a ticket with Paypal for a refund due to what I believe was misleading advertising from LinkedIn Ireland. The matter is currently under investigation. To avoid any further complications, I kindly request a prompt refund of the full amount. Thank you.

I have faced issues with both personal and business accounts being restricted despite submitting all required documents. Strangely, while my wife and other colleagues have unhampered accounts, my name consistently triggers restrictions. I operate in both the US and Senegal, holding solely American citizenship with a clean record. I aim to utilize Linkedin efficiently and cannot discern why I continue facing these blockages. I have utilized emails like [redacted], [redacted], and [redacted] previously and have already provided identification copies. I am presently in the US seeking a resolution to this matter. Thank you for your assistance.

Hello, I need assistance regarding an unsettling incident from years ago that still affects me. I am currently locked out of my LinkedIn account due to a former associate who hacked into it after I declined a romantic relationship. This individual, Robert Bennett from New York City, impersonated me, changed my passwords, and deleted some of my business contacts. I tried reaching out to LinkedIn and the FBI without success due to personal reasons at that time. Now, following the passing of my father in [redacted], I am seeking help to regain access to my account, associated with [redacted] I am apprehensive about creating a new account on LinkedIn due to potential recognition by the perpetrator. My goal is to retrieve my information for resume purposes and close the account permanently. I am located in Denver, CO, and can be contacted via email. Any assistance would be greatly appreciated to help me move forward. Thank you.

Hello, I represent Sahithya Foodies. We are the owners of the registered brand 'Sahithya'z' and hold the trademark for it. Our Marketing Team manages our LinkedIn account, with occasional access by the company owner to check messages. We also have a LinkedIn Page called 'Sahithya'z' under the same account, with over [redacted] followers. We have been actively building our network for 4-5 months. Unfortunately, our account is now showing as restricted. We are reaching out for assistance in resolving this issue. Our registered email is [redacted], and our contact number is +[redacted]33. We are eager to regain access to our account and have already provided our GSTIN Business Registration Certificate to LinkedIn. Your help in this matter is greatly appreciated.

Dear LinkedIn, I am writing to follow up on my previous correspondence regarding the lack of response to my complaints and requests for review of decisions made by your Security and Member Restoration department. These decisions have caused serious harm and prevented me from accessing my LinkedIn account, which I have spent 15 years building with over 10,[redacted] first-degree connections. LinkedIn is crucial for my work and professional networking in the IT industry, with my profile URL referenced in many of my authored documents. On July 29th, after attempting to access my account multiple times due to forgetting my password, I found my account restricted. Despite following the reconnection procedures, your team permanently restricted my account without proper investigation or explanation of alleged violations. I urge you to reconsider this unjust situation and provide a fair resolution promptly. Sincerely, Percy T.

I am having trouble submitting a recommendation on behalf of my client, Rik Itzowitz, after making some edits. I attempted to send him a new link, but the system indicates that it has already been sent. Here is the revised recommendation: "I have had the pleasure of working with Kelsey for several years, and can attest to her reliability and strategic thinking. In my role overseeing multiple teams and product deliveries, I often require additional engineering support to keep up with the fast-paced world of retail eCommerce. Kelsey has consistently provided me with tailored solutions, whether it involves temporary staffing or utilizing her application services and offshore teams. She excels at problem-solving and ensures that any obstacles are swiftly resolved, allowing me to focus on my daily responsibilities. I value our collaboration and eagerly anticipate working with her in the future."

I lost access to my LinkedIn account after accidentally deactivating it instead of putting it on hibernate. Following the reactivation process provided in the deactivation email did not work. Now, every attempt to log in results in an "email not recognized" message. Contacting support only led to two automated responses directing me to Q&A on reactivating accounts, which hasn't resolved my issue. Furthermore, I cannot view my customer help cases without logging in, creating a frustrating situation. Even creating a new account poses challenges as my citizen ID documents are linked to the lost account and prevent completion of certain steps with third-party services like Gupy. I'm seeking assistance to resolve this matter.

Last year, from July to September [redacted], I experienced a severe identity theft. The perpetrators infiltrated my bank account and took out more than $40,[redacted]. They also managed to access my various accounts including my Penny's, email (barbara9595@yahoo), GoDaddy, and LinkedIn. In the case of LinkedIn, they used a key logger on my computer to acquire my password, subsequently changing it without my authorization, effectively locking me out of my own account. LinkedIn promptly notified me of the password alteration through an email to my then-email address ([redacted]). I reported the fraudulent activity to LinkedIn, which led to the suspension of my account. I now have a new, hopefully more secure computer and email address (Barb9595@startmail) and wish to regain access to my LinkedIn account where I had a network of over [redacted] contacts. Barbara Richardson Real Estate Investor Austin, TX [redacted] White House Street Manor, TX Mobile: [redacted] Home: [redacted] Old cell: [redacted] Password (possibly): Fluffy9595 I do not utilize the old computer, hence I lack precise details.

Hello, my name is Lee Maskell. Approximately two months ago, I attempted to cancel my account due to financial difficulties and a family illness. The customer service representatives were understanding and resolved the issue, refunding the monthly fee. However, on the same day, despite assurances that my account was closed, £32.99 was debited from my account. I am confused why this happened after being told my account was terminated. I appreciated the initial resolution, but another £32.99 was withdrawn later according to my bank statement. Dealing with the loss of my mother makes it particularly challenging to address this issue again. Kindly reimburse the £32.99 and permanently close my account as previously agreed. This occurred on 03/08/[redacted], with my date of birth being 01/03/[redacted] and my postal code being CM14 5LT. Thank you. Best regards, Lee Maskell.

I have been attempting to address this issue through the LinkedIn Ad Customer Support chat for the last half-hour. The agent and I engaged in a lengthy chat about the problem, but right when I was about to share the necessary URL, the chat service abruptly became "unavailable." Despite intermittent availability in the following 30 minutes, every attempt to resume the previous chat thread was met with the response that the "chat service is unavailable." Given the circumstances, in order to avoid further time wastage, I am seeking resolution through this forum now. I availed of LinkedIn Ads' offer for a $50 free credit to test their service. Although inexperienced with LinkedIn ads and having minimal familiarity with FB ads, I opted to trial the service as I intend to launch a post-Labor Day campaign. My objective was not immediate results but to acquaint myself with the LinkedIn Ad service. The estimated cost range provided by LinkedIn was $31-60, yet upon reviewing my results, I discovered a charge of $[redacted] - nearly double the expected maximum rate. The campaign yielded modest outcomes (18 visits to my new website), in line with my limited expectations. I feel exasperated by the unexpected price surge and the challenging endeavor of resolving this matter via LinkedIn Ad chat. Here is the URL for my ad: [redacted] Can something be done to prevent this experience from becoming unduly negative for me? Terry C.

In November [redacted], a customer support representative from your team in China mistakenly restricted my LinkedIn account but later fixed the issue. The staff member admitted negligence in their work, which caused inconvenience. I have proof of this in emails. I had never encountered such a problem when I was in the USA. It is concerning that the Chinese team's response seemed inadequate and robotic. To ensure a better experience, LinkedIn should consider hiring more competent staff. After not accessing my account since November [redacted], I logged in yesterday without any issues. However, today the same restriction problem resurfaced, causing frustration. It is unacceptable for the same issue to occur twice, and I request that my account be restored promptly and that steps be taken to prevent such incidents in the future.

Reference # [redacted]19 I am having trouble logging into my LinkedIn account. I received an email stating that my account was restricted due to the use of a third-party application that violates the User Agreement and Professional Community Policies. I am unable to access the User Agreement and Professional Community Policies to rectify the issue. How can I regain access to my account? Thank you for contacting us regarding this matter. Your account has been restricted because of the use of a third-party application that does not comply with our policies and is being misused on LinkedIn's platform. To safeguard our members' data, LinkedIn does not allow the use of any software, including browser plug-ins or extensions, that extract information from or automate activity on the website. Your account will remain restricted until we receive confirmation from you that the third-party application has been removed, and you agree to follow the User Agreement and Professional Community Policies in the future. We are looking forward to your prompt response.