LinkedIn Customer Service Issues

Subject: Inquiry Regarding LinkedIn Account Restriction Hello, I am reaching out regarding the lack of response to my previous correspondence sent to LinkedIn concerning a significant issue in the complaint handling and decision review process within the security and member restoration department. The decisions made have had severe repercussions on me, as I have been denied access to my LinkedIn account, a crucial tool for my daily work activities and networking, compromising over 15 years of networking accomplishments with more than 10,[redacted] contacts. Additionally, my account plays a vital role in my professional endeavors within the IT industry, often being referenced on various documents authored by me. The situation unfolded when I attempted to access my account on Thursday, July 29, and due to password issues, it led to my account being restricted. I followed the account recovery procedures by submitting my identification for verification, but regrettably, my efforts seem to have been overlooked. The responses received, particularly from Carlos and Louis from the Security and Member Recovery Department, have been disheartening, with a decision to permanently restrict my account due to alleged violations without providing any specific details or prior warnings. I am concerned about the lack of transparency and the inability to adequately defend myself against these accusations. I seek a fair and unbiased review of the situation, in line with the principles of fairness and freedom. I hope for a resolution that restores access to my account, and I am optimistic that open communication with key decision-makers within your organization can lead to a collaborative solution. Kind regards, Percy T. [redacted] [redacted] www.linkedin.com/in/percytremblay

Dear Forum Members, I was tasked with updating the LinkedIn account for our CEO at Bridgeport Rescue Mission. However, I mistakenly updated the wrong account associated with this email: [redacted] I have saved the information to add to the correct account linked to [redacted] I kindly request the deletion of the wrong account so I can update his original account with the correct email. Additionally, I have recently joined as the new Marketing Manager and need access to update our organization's LinkedIn page. Could someone please provide me with the Administrator's contact information? Thank you all for your assistance! For any further queries, please reach out to me. I am eager to resolve this promptly. Best regards, Patti L.

My account got hacked, and someone used it to contact over [redacted] LinkedIn members. Unfortunately, I can't access my account now to inform them this wasn't me. Please reach out to me urgently at [redacted] or [redacted]. Thank you, Eugenia Fuenzalida.

Hello Team, I set up my LinkedIn account with the email [redacted] In March [redacted], I deactivated my account. Recently, I discovered that our university migrated all accounts to Outlook, and we no longer have husky.neu.edu emails. When I search for my account on LinkedIn using the email or phone number, I cannot find it. I have important conversations, personal/professional information, and payment details linked to that email. Even though the new university email contains old LinkedIn mails, I have lost access to my LinkedIn account. I would appreciate your assistance in recovering my LinkedIn account, as it holds significant value to me. Thank you, Aadi S.

I have been trying to resolve an issue with LinkedIn for two months, as they charged me over $[redacted]. I signed up for a free trial that turned out to be useless for me. I canceled on June 19, two days before the trial expired. Despite assurances from the help desk, the problem remains unresolved and has caused significant stress. At 72 years old and battling cancer, this added complication is the last thing I need. My LinkedIn case number is #[redacted]1. Michael N. [redacted]

I signed up for a premium LinkedIn service on a trial basis but found it unhelpful and difficult to use. Due to contracting COVID-19, I was seriously ill, experienced brain fog, and memory issues, forgetting about the trial period. I was charged $[redacted].78 on August 8th. Please refund this charge as I still need financial help. I can provide a document verifying my COVID-19 illness. I initially signed up with the email [redacted], but now use [redacted] or [redacted] Phone [redacted].

I wanted to share my experience regarding a concerning issue on LinkedIn. There is a website called advisorycloud.com that is allegedly copying information from LinkedIn profiles to sell their advisory services under false promises of job opportunities. My husband fell victim to this scam, being charged $[redacted] for the first quarter. Unfortunately, upon discovering the fraudulent nature of the company and attempting to cancel our account, we faced difficulties. It seems many individuals are involved in this deceitful practice, exploiting people and misusing LinkedIn data. I believe it's crucial for LinkedIn to be informed about this misconduct. In an attempt to gather more information, I decided to pretend interest in joining them and caught one of their representatives in the act.

Good morning, I am writing in Italian, and I will provide a translation using Google Translate. I need assistance with a LinkedIn subscription that was not properly processed. I used it for a few days in early July, but shortly after, I decided not to continue using it because I was not satisfied with it. Unexpectedly, while I was doing my shopping, I had to leave half of my items at the checkout as I was short of 30 euros. I would like to request a refund as I am not interested in using your app, and I promptly canceled the subscription to avoid any further charges. I look forward to hearing from you.

I received a notification from LinkedIn about my restricted paid account. They are requesting personal identification, which I find unacceptable. I will not share such sensitive information with LinkedIn or any other social media platform, especially when they already have my details. I would like to cancel my paid subscription as I'm unsure why my account was restricted. While it is their prerogative, I have the right to stop payments.

I am reaching out regarding my colleague who is unable to contact the help line directly. When he clicks “connect,” nothing happens, as if the connection request is not registering. He is unable to get in touch or raise an issue. Also, there is no link available for him to do so. He has been unsuccessful in resolving this issue. He tried removing all pending invitations on LinkedIn, contacting LinkedIn support, searching for solutions on the LinkedIn help forum, and sending connection requests with a message attached. His LinkedIn email is [redacted] His name is Harry B. and he works with me at Tale. Please assist in resolving this matter as we plan to use LinkedIn recruiter soon but are hesitant until this issue is fixed.

Five days ago, my account was restricted without any explanation, and I've been struggling to contact you for assistance. I have been attempting to resolve this issue since 11:30 AM today but have not been able to reach a customer service representative. Despite multiple attempts, I have not received any codes to unlock my account. Even after changing my password as advised, I am still unable to access my account, which is crucial as I have many business connections and followers that I rely on. I am feeling overwhelmed by this ordeal. As a 75-year-old individual who primarily relies on the internet and TV for information due to COVID-19 restrictions, I am finding this situation very challenging. I am using Chrome on an older laptop and am not very tech-savvy. I would greatly appreciate any help in recovering my original password, sign-in information, contacts, and restoring access to my account. Your assistance in resolving this matter would be invaluable to me. Sincerely, Marc S. [redacted] Cropsey Ave, Apt 6F Brooklyn, NY [redacted] [redacted] [redacted]

I am seeking assistance to regain access to my account, which was restricted without explanation five days ago. Despite numerous attempts today starting from 11:30 AM, I have not been able to reach a customer service representative. I have not received the codes being sent to me, even after trying 12-15 times. One of the numbers I contacted charged me $25 for assistance without resolving the issue. I have followed the advice to change my password but remain locked out. With 30,[redacted] connections and over 42,[redacted] followers, many of whom are business contacts, I am eager to regain access. As a 75-year-old relying on the internet for information due to COVID-19 restrictions, this situation is causing me significant distress. I am using Chrome on an old laptop. I kindly request help in recovering my original password, sign-in information, contacts, and restoring access to my account. Your prompt assistance would be greatly appreciated. Thank you, Marc S. [redacted] Cropsey Ave Apt 6F Brooklyn, NY [redacted] [redacted] [redacted]

While renewing my subscription on LinkedIn, I noticed that I was charged twice. I attempted to remove the additional subscription from my profile. Unfortunately, I mistakenly clicked on a prompt asking about a duplicate account and confirmed that I wanted to remove my entire account - which was not the case since I only have one account. I have been following the instructions provided on the LinkedIn website to recover my account, but it seems that the prompts do not align with the steps outlined. I am unable to find the option to "recover account" to reinstate my profile. Any assistance in recovering/reinstating my account would be greatly appreciated. Thank you, Mick

Hello, my name is Edmond P. Curran. I have been a LinkedIn member for years using either [redacted] or [redacted] In August [redacted], I suddenly couldn't sign in with my original Hotmail email. I tried creating a new account with my MSN email but had trouble when asked to verify it. I didn't receive the verification email from LinkedIn, even though I tested my MSN account with text messages successfully. I need help figuring out what happened to my original account and why I couldn't set up a new one yesterday. Respectfully, Edmond (Ed) Curran.

I am experiencing an issue with my LinkedIn account. Despite having many contacts, the platform only displays a few. Additionally, after recently changing my password due to it being rejected, I am stuck in a loop of identifying pictures of bridges or traffic lights when trying to login. I received a response asking how LinkedIn can make it right, to which I am frustrated as I am contacting them precisely to fix the problem, not to provide solutions myself. I am eagerly waiting for them to resolve this issue promptly.

In December [redacted], I signed up for the 30-day free trial of Sales Navigator. Despite attempting to cancel before the trial ended due to lack of time to explore the features, my account was still charged on 17 January. After my bank reversed the charge, LinkedIn provided my initial payment details as proof of approval. Now, another charge has been taken on 26/8/[redacted] despite not using Sales Navigator. I did not intend to purchase a one-year subscription without understanding the product features first. I would appreciate a refund. Kind regards, Patrick Devine.

My LinkedIn account password was reset without my authorization. I received an email notifying me of the change. How can I regain control of my account? I am located in Plano, TX and the unauthorized activity was detected in Minneapolis, Minnesota, United States. Scott C. [redacted] [redacted] Subject: LinkedIn Password Reset Notification Hello Scott, A password change was successfully completed on your LinkedIn account. Thank you for using LinkedIn! The LinkedIn Team Incident Details: Date: September 4, [redacted], 1:35 AM (GMT) Browser: Chrome Operating System: Windows Approximate Location: Minneapolis, Minnesota, United States If this activity was not authorized by you, please change your password immediately. This email is for Scott Comisar (Sales Manager at PICKER Components). Contact LinkedIn Customer Service for further assistance. © [redacted] LinkedIn Corporation, [redacted] West Maude Avenue, Sunnyvale, CA [redacted]. LinkedIn and the logo are trademarks of LinkedIn.

I've been experiencing difficulty accessing my EARTH NGO account for days. When I attempt to sign in with my email and password, I receive a message stating: "Your account is restricted. Please check LinkedIn Help online for more information." EARTH is an organization in Special Consultative Status with the United Nations Economic and Social Council, dedicated to achieving UNDP's Sustainable Development Goals. Recently, EARTH filed a petition with the United Nations Human Council regarding China's response to the Covid-19 outbreak, urging UNHRC intervention to assist affected state parties. I kindly ask for assistance in resolving the login issue for the EARTH NGO account. Feel free to contact us if further information is needed. Stay safe, stay healthy, stay connected.

Hello, I am seeking a way to block someone on LinkedIn who has already blocked me. It may sound unusual, but it's necessary. I want to prevent this person, who happens to be my former employer engaged in a revenge campaign against me following my legal termination, from unblocking me and potentially using information against me. If there is a way to re-block this individual, please assist me with this. Thank you, Zsolt

I recently signed up for LinkedIn and received a job offer through LinkedIn chat. To respond, I needed to download LinkedIn Premium. I didn't receive an email about the free trial ending, and as a result, I was charged €54.99. Typically, with a one-month free subscription, customers are notified via email a few days before the trial ends. The email advises them that if they don't cancel, they will be charged, but they have the option to cancel immediately. I would like a refund for these charges.