Lazada Customer Service Issues

I purchased a product from Lazada, but I received the wrong item upon delivery. Unfortunately, since I paid through CDO, I couldn't inspect the product during delivery and had a colleague receive it on my behalf. I initiated the return on September 27 and dispatched the item back via LBC on September 29. I have been monitoring the return's progress, and the latest update on LBC's tracking system shows that the item was "Forwarded to Lazada Warehouse" on September 30. It has been a week since then, but the return status on Lazada's website remains at "Shipped Back." I am growing concerned as there seems to be a delay. Kindly look into the status of my return as I am eager to receive my refund promptly.

Good day, I am the mother of a boy who recently purchased an Oppo A37 phone from Professional Electronic shop on Lazada. Unfortunately, upon receiving the phone, we discovered that it was defective. After contacting the seller, we agreed to return the phone. I shipped the phone back via LBC to the provided address on Oct. 10. However, we have not yet received our promised refund. The seller claims they did not receive the returned phone. LBC attempted to deliver the shipment on Oct. 11 but faced address issues. Subsequent tracking shows the shipment ready for claiming at Manila Delivery Team 2 and arriving at Internal Mail Dispatch. We have been in touch with the seller, who suggested reaching out to Lazada. As customers, we are unsure of the next steps. My 14-year-old son, a student, had purchased the phone for his school assignments. We are reaching out for assistance as his money is significant to him. Your help and understanding in this matter would be greatly appreciated. Thank you for your support.

I purchased a 65-inch Sony TV and a home theater speaker on Lazada for a total of 34,[redacted] pesos. I already paid for the items at 7 Eleven on October 22 using the barcode provided by Lazada's customer service. They mentioned that since it was a FLASH SALE, there was no tracking number for the TV and speaker, and I was told to expect delivery on Friday, October 24. However, I later received a message saying my order was canceled, even though the FLASH Sale items were still available. I've tried contacting customer service multiple times for clarification, but I haven't received any responses. I have proof of payment and the 7 Eleven receipt. Please address this matter promptly as I would like a refund. You can reach me via email at [redacted].

I would like to request a refund from Lazada customer service for 34,[redacted] pesos. The items were a 65-inch Sony TV and Sony home theater system purchased during a Flash sale on October 22, [redacted]. Despite being assured of free delivery and a scheduled delivery date of October 24th, the order was eventually canceled due to lack of stock. I have proof of payment but no tracking number for the items. Please contact me through my email addresses: [redacted]

I ordered 2 watches from Trend Walk in red and black on October 22, [redacted]. I received them on October 24, [redacted]. The red watch is fine, but the black one is damaged. The second hand is loose and the watch stops intermittently. I immediately reported this to the seller for a return, but they rejected it. I asked why they rejected since it's been less than 24 hours since I received it. I inquired where to send the video showing the issue, but they did not respond. Until now, there has been no resolution on replacing the watch or refunding me.

Hello Lazada Philippines, I wanted to share my recent experience with you. I ordered the Microbang Multifunction Automatic Quick Open Hex Tent for 3-5 people for outdoor camping. According to the website, the parcel was scheduled to arrive between Nov 6 and Nov 8. However, today is Nov 6, and I received a message stating that the parcel was lost by the delivery partner. I find this situation frustrating and informal. Why was my order lost when all my details, including my contact number, were provided? I am eager to understand what happened and would appreciate your assistance in resolving this matter promptly. Thank you.

I'm a victim of a scam where my information was wrongly used to register as a seller on Lazada. Even though I'm not a seller, my number and name were misused for this purpose. I'm constantly receiving calls and messages regarding this issue. Initially, I believed the verification codes were meant for confirming my orders, as I was unaware of the scam. I kindly request the removal of my number from the seller listing. For further assistance, you can reach me via email at [redacted] Contact number: [redacted]8 I appreciate any help with this matter.

I ordered two of the same items from the same shop on the same day. However, I received a message saying, "Hello, sorry but the product is currently facing a stock delay. We just found out a while ago that the stock we had was defective. We will ship out your parcel as soon as the stock arrives. Our dearest apologies." Surprisingly, the item arrived within 1 to 2 weeks. How could they have just realized they were facing a stock issue? I definitely need a refund.

Hello, I'm seeking help on how to reach Lazada via email regarding an issue I encountered. During the 11.11 campaign, I utilized my Lazada games' Coins to exchange for items in the reward store. I exchanged 2,[redacted] coins for two items worth 1,[redacted] coins each from the same seller, but the seller canceled due to "out of stock" and refunded me P18.00 pesos for each item. The sponsored gift is valued at less than 3,[redacted] pesos in the seller's store. I am disappointed as I anticipated receiving the gift. Accruing these coins was a challenging task that took months, and I hope Lazada addresses this matter accordingly. Thank you for your assistance. Best regards, Erick

I had a delivery scheduled for the week of November 19 to 27; however, the package arrived unexpectedly on the night of November 16 without prior notice. I was not home that night or the following night, but I have been home since Sunday morning. I recently found out that the delivery was marked as failed, as it was attempted earlier than expected. I am eager to receive the item and do not want it returned to the seller. I hope to avoid any additional fees beyond the original order price. Order Number: #[redacted][redacted] Order Name: ZANZEA Women's Batwing Sleeve Floral Beach Kaftan Sun Dress Ladies Maxi Dresses

I placed my order on November 9, [redacted], but the merchant only shipped the parcel on November 12. I was expecting to receive it between November 14-18, but as of now, there have been no updates on the tracking. Initially, the live chat with the merchant was unresponsive. After pressing them and mentioning my unsuccessful attempts to contact Ninja Van, they said they had informed Ninja customer service and needed 3 working days to investigate. However, they did not specify what they were investigating. Two days later, still no parcel or calls, so I inquired again. The merchant repeated that Ninja customer care would contact me, which has not happened. Surprisingly, the merchant was aware that Ninja Van lost my product but did not inform me. The order number is #[redacted][redacted].

Hi, I am reaching out about my purchase order #[redacted][redacted] and return #[redacted][redacted]. I bought an item from Storage Studio Pte Ltd on November 11, [redacted], with the original delivery scheduled for November 18, [redacted]. Unfortunately, the item did not arrive on time, so I contacted the seller for an update but did not receive a response. After noticing that the item was still at the seller's warehouse, I attempted to cancel the order but the system did not allow me to do so. It instructed me to reject the item upon delivery. Yesterday, on November 26, [redacted], when I tried to reject the item, the delivery person refused to accept the rejection and left the item at my doorstep without a signature. I had no choice but to accept the delivery. Earlier this morning, I tried to initiate a return with the seller and explained the situation, but my request was denied. Can you please assist me in resolving this issue? I appreciate your attention to this matter. Sincerely, Jason

Name: M. Sultan Phone: +6[redacted] [redacted] Email: [redacted] Order Number: #[redacted][redacted] Case Number: #[redacted][redacted] Product: OnePlus Bullets Wireless Issue: Purchased item with 1-year warranty, currently only 6 months. Contacted Lazada for seller details, no response. Sent evidence, returned item, still no reply. Lazada promised updates in 2 days, no response after a week. Support mentioned a response by November 27 or will escalate to KPDNKK and NCCC, naming Nessalyn from Lazada.

I am facing issues with my order for a tumbler (Order No. [redacted][redacted]) which has been missing for two weeks now. I have tried contacting customer service via phone and chat multiple times. It is frustrating that the email provided does not accept my messages. The seller's response was unhelpful, insisting I should not have selected a return option that was not available. I am not tech-savvy and had to search online to express my concerns here. Waiting on the phone for assistance is a time-consuming hassle. At this point, I feel discouraged and will let the seller keep the money. The communication regarding the refund process has been ineffective, with emails bouncing back from the given addresses. The lack of a missing item option has made this experience more challenging. - L.T.

I purchased a phone from a shop named Smartphone108 on Lazada. The shop asked me to contact them via WhatsApp before placing an order. After doing so, I placed an order outside of Lazada's payment system, transferring RM400 to them. The next day, they claimed there were issues and requested an additional RM500 for tax and insurance, which was not disclosed initially. Reluctantly, I paid the amount. The following day, they demanded another RM800 for customs clearance, becoming frustrating. Despite expressing my concerns, they refused to refund the money or send the item. I'm only 16 and unable to come up with RM800. I worry about losing the RM900 I've already paid. I haven't reported this to the police due to my age. Any assistance in resolving this matter and recovering my money or the item would be greatly appreciated. Thank you.

I returned my order number [redacted][redacted] on November 25, [redacted] via Pos Laju to the Lazada warehouse in Subang. I encountered a system error while trying to print my shipment label. Despite contacting the helpline and attempting to resolve the issue with no success, I could only print out my return details page and send the parcel with paid postage. Unfortunately, I have not received any updates or responses regarding the return. It appears that both the money and the parcel are missing. I have made multiple attempts to reach out for assistance but have not received any response so far.

Order #[redacted][redacted] requires assistance. During the 11.11 sale, I procured 4 items from the seller. Subsequently, upon delivery, it was evident that only 2 out of the 4 items had been dispatched. Communication with the seller through chat revealed a shortage due to 'zero stock' of the color I selected for 2 items. It is perplexing that the package, which invoiced all 4 items, only contained 2. Following the chat, the seller assured that the missing items would be sent if I chose an alternative color. Regrettably, I am yet to receive them. The transaction may be of low value, but the feeling of being misled and shortchanged persists.

Regarding Order #[redacted][redacted], I purchased 4 items during the 11.11 sale. Upon delivery, I paid for all 4 items but only received 2. The seller explained that the missing items were out of stock in the color I chose. I'm disappointed that I was billed for 4 items when only 2 were sent. The seller promised to resend the items in a different color, but I have yet to receive them. Though it's a small matter, I feel let down by this experience. I would appreciate assistance in resolving this matter with the seller. Thank you.

I have placed 5 orders under order number [redacted][redacted]. Among all the orders, only Kitchen Z mentioned that the address was incorrect. The other companies have successfully delivered to the same address on time. If there are issues between the company and the courier, it should be resolved internally instead of simply cancelling and refunding the order. The refund is also incorrect as I paid RM699 including courier charges. If the company cancels the order from their end, I expect a full refund including the courier charges. I am extremely dissatisfied with the cancellation of the item by the supplier and the way the refund amount was calculated. This mistake was on the supplier's end, not the customer's (mine) end.

Good afternoon, I have a question about registering to become a seller on Lazada. I used [redacted] to register last Thursday, 05/12/[redacted]. My account is still inactive, and I received an email stating that my documents do not meet the registration requirements. However, the email did not specify which documents do not match or what I need to upload to correct this. I am eager to be a Lazada seller, and I would appreciate any assistance in resolving this issue. Please contact me at +[redacted]8. Thank you. Best regards, CHNG SEE WEE GUNPLA EMPIRE MODELING STUDIO