Lazada Customer Service Issues

I purchased a selfie drone for [redacted] pesos, including shipping, and received it on the first day of June [redacted]. Initially, it only flew for 3 minutes instead of the described 6-7 minutes. After charging it for 90 minutes as instructed, it still didn't perform properly. The seller advised me to check the charger but there was no red light indicator during charging. After returning the drone, the seller accused me of misusing it, claiming it had been used extensively. Despite it being only 3 days since I received it and all accessories being intact, they refused my refund and will be sending the item back. I have not received any updates from Lazada and cannot access the app on my mobile. I hope someone can assist with this situation. Thank you.

I ordered a 40-inch Ace TV on May 25, and it was delivered on June 6. However, when we connected it to Sky Direct, the Ace logo didn't appear. The screen turned black and nothing showed up. We returned it, and they said there was no defect. When we opened it again yesterday, June 2, around 12 pm, it seemed fine, but after an hour, there was a strange popping sound like it was about to explode, so I turned it off. When I tried turning it back on after 30 minutes, the screen went black with no sound, and it turned off on its own. Even when I tried using the remote, it wouldn't turn on. It's still the same until now. I hope I can return it and get a replacement because it's not easy to come up with 9,[redacted] just for a TV that got damaged upon delivery. It's even worse now. Please address this, or else we will escalate it to the authorities.

I recently purchased a 65-inch Sony TV during a flash sale for [redacted] pesos through Cash on Delivery, with delivery to Davao. After receiving confirmation, I was informed by customer service that the item was out of stock from the supplier, and they were trying to source it from a third party. The transaction then changed to a payment via MLhuillier. I followed their instructions and made the payment. I was assured the TV would arrive in Davao the next day via Air Cargo 2Go. However, I have not received any updates on my package. This transaction is not showing on the Lazada platform. My name is Glenn M. Thank you.

Hello, on June 28, I placed an order for a Seagate Backup Slim 1TB Portable External Hard Drive USB 3.0 for Windows and Mac (Black) with Free Pouch from PC Worx with order # [redacted][redacted]. The item was shipped by Ninja Van and arrived on July 15 after more than two weeks. Upon opening the package, I discovered that only the free pouch and the box were inside, while the hard drive was missing. I promptly returned the incomplete package via LBC that same day. Later, I received an email from Lazada stating that my return request was denied due to policy reasons. I seek assistance on how to address this situation as it was not my fault. I'm unsure if the issue lies with Lazada or the courier. Regrettably, this experience has been disappointing considering the amount I spent on the order, which was almost P3,[redacted]. I am eager to hear a detailed explanation and resolution. Thank you for your attention.

As a loyal customer of Lazada who frequently places orders, I wanted to share an unfortunate experience I had with a delivery person named Ryan Resurrecion from Cebu City, Philippines. When the notification of the delivery came late, I wasn't ready with the cash by 4pm when he arrived. I requested a brief extension until 5pm or the following day for payment, but he declined, mentioning he was tired of waiting and wouldn't return. It seemed he prioritized personal matters over work as he was seen with a companion during work hours. His behavior was unpleasant, including being sarcastic and in a bad mood. I believe as a regular patron of Lazada, I deserve better service that aligns with the brand's image of creating a positive shopping experience. I hope this issue will be addressed promptly, as it left me feeling disappointed and offended. Thank you for your attention to this matter.

Issue with XDE Delivery Service On July 27, [redacted], I received an SMS stating that my package was en route to my residence. Despite waiting the whole day, the delivery did not arrive. The delivery person assured me it would be prioritized the following day. On July 28, [redacted], the delivery person claimed to be on the way to deliver my order at 6:00 AM but never showed up. By 5:00 PM, he requested I meet him at a nearby landmark, which I declined due to being 8 months pregnant and the item, a UV sterilizer, being heavy. I paid for a door-to-door service and insisted that the package be delivered to my home. Ultimately, the delivery person returned the package to the warehouse. I then received a message from Lazada tracking, indicating that my order would be returned to the seller because they were unable to reach me, even though no attempt was made to deliver the package to my house beyond the guard house. I have documented our dialogue through SMS to substantiate my claims and am seeking assistance with this matter.

I had a challenging experience with tracking number NLPHXB[redacted]. Ninja Van stated they made three delivery attempts, which I dispute as I was home each day. Despite my communication with their customer service, my package will be returned to the sender. These medical supplies are critical for me due to prior cancer treatments. LBC has a more reliable delivery record based on my wife's orders. This situation has been incredibly frustrating and I hope for a better resolution in the future. Chris Paulson

Last night, when I accessed my Lazada account, I saw a message on my Lazada Wallet stating "Wallet Frozen." As a loyal customer with multiple purchases, I was surprised by this issue. I have two valid bank accounts connected to my Lazada account, as well as two debit cards. While I can reload my wallet without any problem, I am unable to use the funds for purchases on the platform. I reached out to their chat support for assistance. Unfortunately, the representative seemed unsure of how to address the problem. She mentioned that my email associated with Lazada was disabled by their system without providing a specific reason. She advised me to reactivate my Lazada wallet and gave some vague instructions: "Login to account -> go to Lazada Wallet." After a fruitless attempt to resolve the issue, she informed me that she would escalate the matter to their team and requested that I wait for further updates via email.

I live at B-31-02, Maxim City Lights, Sentul [redacted], Kuala Lumpur, Malaysia. My order number is [redacted][redacted]. The tracking number for my order is LZDCC[redacted]62, and it was sold by Chengxin Mall Company. We placed the order on August 24 and paid for express delivery to receive it on time. However, the tracking information has not been updated after August 24, and we are unsure where the parcel is or when it will arrive. Despite reaching out multiple times via chat, Chengxin has not responded to our inquiries. We kindly ask for assistance either in delivering the parcel promptly or canceling the order and issuing a refund in accordance with your policy, which allows for order cancellation after 8 days. Thank you in advance for your help.

Hello, I am contacting you regarding my Lazada account under the name Quinee Chong Li Thing because I have not received my refund after many days. I will escalate this to the Consumer Board if Lazada does not take action promptly. Additionally, the seller "PINK BEAUTY" made an error by not updating their system to reflect that the product was out of stock before I made the purchase. I did not receive an email from Lazada informing me that my order was canceled; I only realized it when I checked my account days later. I contacted the seller, but they provided limited information, stating that the refund was processed the day after the order was canceled. However, I have not received any further communication from them. I am disappointed by this experience. Attached are the details of my purchase order for your reference: Cancellation Information Order number: [redacted][redacted] Requested on: 13 Sep [redacted] 12:05 Sold by: Pink Beauty Thank you for your attention to this matter. I await your response.

I've ordered a package of Pampers diapers on September 9, [redacted], but it hasn't arrived yet. I contacted the Pampers store, but received no response. Recently, a delivery man from QuadX courier called me, asking for extra money to deliver my parcel on September 26, [redacted], claiming it was far and not cost-effective. I declined the offer and told him I'd wait for him to be available. Strangely, I received a notification stating a delivery attempt failed because I rejected it, although the delivery man never showed up. Dealing with QuadX has been incredibly frustrating. I have all the necessary evidence. The delivery man's phone number is [redacted], and my parcel's tracking number is QUADXW[redacted]16. Please address this issue promptly. The delivery man's dishonesty and QuadX's poor service are unacceptable. Thank you for your anticipated assistance. I hope to hear back soon.

Yesterday, a Lazada delivery driver contacted me regarding my order #[redacted][redacted]. I asked for the delivery to be today as I was unable to leave money for payment. He agreed but now the tracking shows a failed delivery. The package is being returned to the seller by LEX PH. I was looking forward to the delivery and am disappointed by the situation. If the driver confirmed he would deliver today, why was it marked as a failed delivery? I hope there can be a better resolution than returning it to the sender.

Order #[redacted]: Issue with False Delivery and Inaccessible Minecraft Account Hello, I am writing regarding my recent order of “Minecraft: Java Edition Premium + The Minecraft Book: The Ultimate Guide to mastering Minecraft [PDF] [PC] [FULL ACCESS]” from SDevelopment Softwares on September 29, [redacted]. The seller assured me that the account would come with “FULL ACCESS” for me to update details like email, password, username, and skin. However, upon receiving the Minecraft account, I found that these changes were not possible, making it a false item delivery. I tried to resolve this with the seller, but no concrete solution has been provided yet. I request that the payment of PhP390 be withheld from the seller until this issue is rectified. If the problem persists, I would like a full refund as the account does not meet the promised specifications. I appreciate your prompt attention to this matter. Thank you, Ramil A.

I have been receiving spam emails from your website addressed to "Jomark Sonaba," which is not my name. I have never traveled out of my country, let alone to yours, and have never ordered from your company. Despite having two-factor authentication and alerts for my email, I am unsure how this person's name is associated with my account. Since I am unable to contact you via email or live chat, flagging the emails as spam seems to be my only option unless this issue can be addressed.

The top seller did not provide size options during the purchase. Even after informing them through chat, they did not respond, and the item is now being prepared for shipment. Furthermore, the live agents at Lazada have not been helpful. Their responses are repetitive and do not provide the needed assistance for issues like this. As a result, I have received the wrong size and now have to go through the hassle of returning the item to exchange it for the correct size. This whole experience is frustrating and causing unnecessary stress.

I placed an order and was asked to specify the size through chat. After making the purchase, I messaged the seller with the size but received no response. The tracking information indicates that the item has already been packed. When I reached out to a live agent for help, they simply repeated the information available in the provided solution points. The agent mentioned that the status shows as processing, which is expected since the item is packed and waiting to be handed over to the delivery partner. The processing status will remain until the item is delivered to me. I am disappointed by the lack of assistance from the agents.

Good day, I am writing to notify you that I attempted to withdraw my Lazada e-wallet balance on August 11, [redacted], amounting to 2,[redacted].00. Unfortunately, I was not able to complete the withdrawal at LBC as Lazada did not send me the remittance code via email. I contacted customer care, Cleo, and completed the form to request for the remittance code to be resent, but I have not received it yet. Kindly resend the remittance code to my mobile number, 0[redacted]. I would appreciate your assistance with this matter. I eagerly await your response. Thank you and may you be blessed. Respectfully, Valenzuela, Charmaine P.

I am experiencing issues with my recent order. On September 27, I made a purchase of two calculators from Starmark Enterprises, and I only received one calculator when the parcel arrived yesterday. The single item was nicely bubble wrapped. Upon contacting the seller, I was informed that both calculators were shipped together (they even provided photos of how they were packed) and suggested that the courier service may have been responsible for the discrepancy. I am unsure of the truth, but I simply want either the missing calculator or a refund. As a student preparing for an upcoming board exam, this amount of money is significant to me, and I urgently need the item or a reimbursement to purchase elsewhere. Thank you. Amount Lost: $[redacted] (excluding shipping) Order Number: [redacted] Tracking Number: SO[redacted]

Hello, I am reaching out as a reseller who has unfortunately fallen victim to identity theft. My personal information and store details have been used without my consent by an individual named Angelica Estanislao, who is now operating my stores [redacted] and [redacted] I kindly request the immediate closure of these two stores to prevent further misuse. Your prompt attention to this matter is greatly appreciated. I will be forced to take legal action if this issue is not addressed promptly. Thank you for your cooperation. Best regards, Mary Joy A. Malto

I ordered two cycling shades on Lazada for [redacted] pesos, including shipping. However, when the item arrived, the package stated that there were three shades valued at [redacted].84 pesos, but inside there were only two. I expected two shades worth a total of [redacted] pesos, not three worth [redacted].84 pesos. I am unsure why this discrepancy occurred. Please assist me in obtaining a refund for the overpayment made to the courier.