LG Electronics Customer Service Issues

I need assistance with my gas range exchange. I recently spoke with an LG supervisor who advised me to restart with a repair tech inspection. This tech has visited my home four times already for the same issue and recommended the exchange program due to inferior parts. Despite numerous calls and promises, the situation remains unresolved. I am now being asked to restart the process with a new inspection. The lack of progress after investing hours since August is disappointing. I was assured an exchange by an LG executive team member, Anthony, but nothing has materialized. As a first-time LG customer, I trusted in the company's reputation for quality and service. I urge LG to honor their commitment and complete the exchange promptly. Thank you for your assistance in resolving this matter.

I own an LG 17" Gram notebook that has been problematic since the beginning. I encountered the black screen of death several times and had to send it in for repairs. Unfortunately, upon return, all my data was lost. I am looking to exchange this computer for a different model because I've only been able to use it for about 10 days since purchasing it in April [redacted]. Instead of mailing the computer back for service, I would prefer LG to send me my data. I am interested in exchanging it for the LG 15.6" touchscreen model. Thank you, Jessica S.

Concerns with LG Model # LRE3194BD I encountered an issue with my stove repeatedly tripping the circuit breaker. An electrician inspected and found a short in the stove, indicating a potential safety hazard of electric shock. LG arranged for repairs, acknowledging the issue. However, the needed parts are on backorder until 11/25, causing a delay. Despite contacting LG multiple times and receiving a DRN# [redacted]77, resolution remains uncertain. The wait time of 3-5 days for updates over a month is concerning, especially with Thanksgiving approaching. As a loyal LG customer who owns multiple LG appliances, the current situation is frustrating. I seek a prompt resolution and hope for a timely response.

I bought an LG front-load washing machine in [redacted]. Since the installation, LG has not provided any service visits until recently when we had an issue with the machine's door. After placing a complaint, a technician came to replace a part, but we still have other unresolved issues. Due to the lack of service, we are unsure how to handle these problems. The technician who visited did not seem very interested in addressing our concerns. During installation, we were informed that post-sale services are not offered for washing machines, which contradicts what we have heard from our relatives regarding LG's periodic post-sale services. We are seeking clarification on this matter.

My LG dishwasher Model LDF 5545BD does not effectively dry my dishes, leaving them wet inside. Previously, I bought Model LDT 5678BD but exchanged it due to lacking the desired third tray. Unfortunately, the replacement [redacted] with the third tray also struggles to dry the dishes and retains water. I returned the first purchase to Home Depot, and now I must contact Best Buy to arrange return and refund for the [redacted] model. Despite my loyalty to LG products, I require a dishwasher with a heat or heating element for drying instead of steam. I appreciate LG's quality and am interested in finding a model that suits my needs. Can anyone provide me with a model number of an LG dishwasher that uses heat for drying?

Dear Team, I wanted to inform you that although we received a confirmation email stating that our TV was delivered on November 30th, we have not yet received it. After contacting FedEx about the missing package, Nathalia assisted me over the phone today at 6:30 pm. We initiated an investigation for our missing order #[redacted]. FedEx informed us that one of their representatives will contact us shortly. I am sharing the case #[redacted] and the tracking number [redacted]92 for your reference and assistance in resolving this matter promptly. Thank you for your anticipated support in sorting out this issue. Best regards, John T.

I have an LG-[redacted] model and I am having issues deleting phone messages and text messages. When I try to delete files, a message pops up saying, "Storage Full Not enough internal storage. Some actions are limited. Delete some files to operate normally." Even after trying to delete files, the same message keeps appearing. A Consumer Cellular representative also attempted to delete files but suggested reaching out to LG because they believe the app causing this issue is using up storage that cannot be cleared. As a novice user, it is confusing how deleting files can be restricted. This makes the product unusable! Can someone please assist me with this issue? Contact me at [redacted] Thank you.

I own an LG smart TV, model number 55UJ6300-UA. The plastic feet broke off, causing the TV to fall, fortunately, it's still functioning. I need new feet to place it back on the dresser. I can provide pictures if required. Thank you, and happy new year. - Mazy Steinbach

Hello, thank you for reaching out. I'm having an issue transferring files on my LG Stylo 6. It seems to be running Marshmallow 6.0, according to my research. After switching from my cracked LG K20 Plus, my dad got me the Stylo 6. I've moved some files from my SD card to the internal storage, leaving me with around 50GB used internally. I'm struggling to transfer apps and games to the SD card like I did with my K20. I came across some instructions involving connecting to a PC and using ABD shell, but I'm not comfortable with coding. I'm looking for an easier way to move apps to the SD card. Am I missing a simple solution? Thank you for your help. Regards, David.

I have a 10-year-old LG plasma TV (50 inches) that has been working great until recently. About 2 weeks ago, whenever I turn it on, in the upper left corner of the screen, it displays HDMI2, cable box, store demo, and now I am suddenly bombarded with sales ads continuously appearing over the program I am watching. There are approximately 5 different ads that pop up about 1.25 minutes apart, even when the TV is turned off, showing against a black background. I have tried numerous solutions to remove this "store demo" feature which I suspect is causing the issue. Despite reaching out to the supplier, Shaw, they have been unable to help and advised me to contact LG. It seems like this might be a result of the store demo feature that I was unaware of. Any assistance in resolving this problem would be greatly appreciated. Thank you, D. Hunter.

Around 5 PM today, my phone displayed an error message stating "unfortunately messaging has stopped" when I tried to access my messages. Shortly after, I received another error message stating "unfortunately Fox News has stopped," even though I wasn't trying to open that app. Rebooting the phone did not resolve the issue, and the error messages persisted. I attempted to fix the problem by removing the battery for 5 minutes and reinstalling the Fox News app, which temporarily resolved the issue with that app. However, the messaging error persisted, and soon other apps started showing similar error messages. It seems like a recurring problem, and I am seeking assistance to resolve it.

I have always been satisfied with LG phones in the past, but recently I bought the K31 Rebel for Straight Talk to replace my damaged Samsung Galaxy S9 Plus. I knew it was a cheaper phone, but I did not expect this level of disappointment. I am extremely frustrated with its performance, and it has made me so angry that I am considering never buying an LG product again. I am reaching out to see if there is a way to resolve this issue because it has seriously affected my experience. I really hope there is a solution to restore my faith in LG as a company. Thank you for your attention to this matter.

Subject: Compensation Request for LG Refrigerator Defect I am writing to address the issue with the LG refrigerator I purchased at Home Depot, which had a faulty compressor. On 19 March [redacted], I bought a 29 Cubic Foot LG Refrigerator (Model: LFXS29766S/01, Serial: 711KRJU1A436) for $2,[redacted].39 from a Home Depot in Hawaii. The refrigerator failed to cool on 25 March [redacted], three years after purchase. Despite several attempts to repair it under the Home Depot Protection Plan, the technical issues persisted. After multiple unsuccessful repair attempts, I bought a new refrigerator on 13 April [redacted], as I had been without a working refrigerator for three weeks. Home Depot has declined any form of compensation, stating I did not allow sufficient time for repairs. The unsatisfactory handling of the matter by Home Depot led me to contact LG Corporate Office for further assistance. I kindly request compensation for the defective LG refrigerator that failed after only three years of use. Your attention to this matter is greatly appreciated. Sincerely, Paul J. Watson

I spoke with Freddy from support regarding an error code. Without asking which product I was referencing, he needed to look up the error. Freddy identified it as a heat regulator issue, which I could have confirmed. The main issue was his constant talking without allowing me to speak. He tried to provide a second phone number but ignored my request to wait, forcing me to yell and whistle to interrupt him. Eventually, he ceased talking, but when I asked him to repeat the number, he disregarded me, gave an end-of-call speech, and abruptly disconnected. As a seasoned customer service agent of 35 years, I found his behavior unprofessional, confused, and unkind. I expected better treatment from LG. Freddy's approach made me feel like an inconvenience rather than a customer in need. Unfortunately, he did not resolve my issue and simply provided a phone number before ending the call abruptly.

Subject: Assistance Needed with Defective A/C I am reaching out regarding an ongoing issue with my LT1037HNR A/C unit, which I purchased on 12/22/20. Due to pandemic-related delays, I only installed it in March [redacted] and found that it does not cool properly as the compressor fails to engage. I have been trying to schedule a repair for weeks to no avail. After multiple contacts with customer service and assurances of a refund or return, nothing has been resolved. Despite promises of follow-up calls, I have not received any direct communication from LG. Today, I was informed that my return request was denied without explanation and was even disconnected during my call for clarification. Urgent assistance is needed to fix this issue promptly as it is affecting my office cooling during the summer. Any help would be greatly appreciated. Thank you.

I've made several attempts by phone and uploaded all necessary documents through your portal in order to receive my refund, but I have not received any follow-up calls as promised. This has been ongoing, the latest assurance was from a representative two days ago. I am still waiting for my refund of $[redacted].10 related to case #CNN[redacted]69 for the defective model # LMC2075BD microwave. I have followed instructions to upload the receipt for the old microwave with the stuck label, and the receipt for the new LG microwave that I purchased. I would appreciate being escalated to a manager in the refund department to address this issue related to the defective product.

I am having trouble with my LGL3220L TracFone. Whenever I try to send a text message, the phone automatically does a spell check and corrects my words to something I did not intend to write. I have already gone into the settings, specifically into System, Language, and Keyboard, to disable the spell checker, but it still persists. How can I completely turn off this spell check feature on my phone?

I have been searching for specific details about the LG television model OLED48CXPUB. My main quest is to locate the VESA holes on the set to determine the distance from the bottom of the TV to the lower holes. Despite contacting LG support through various channels like email, Facebook, Twitter, and telephone, I have not been able to obtain this information. The standard VESA holes on the set are 300x200, but the exact location of the holes remains elusive. Visiting stores has proved unhelpful as the TVs are typically displayed on walls. The most recent unhelpful response I received was from Vallery Joy D., Presidential Liaison | Voice of Customer, who directed me to sources I had already explored. Hopefully, someone at LG can provide the specific information I seek.

I purchased a window AC on 8/26/20 and used it for a few weeks before storing it for the winter. I reinstalled it on 8/17/21, but now it won't turn on. I have been dealing with customer service for almost 2 months, initially being promised a refund or replacement, but now I am scheduled for a service visit on 10/8/21. I feel frustrated with the lack of clear information provided and being passed on to different representatives. I am simply looking to either get a refund and buy a new unit next year or have it replaced promptly. Despite being in contact every few days, I have not received a resolution, and even the option of a partial refund under warranty does not suffice at this point. I believe a refund is the most reasonable solution after the ordeal I have been through trying to get the AC fixed.

Recently, I purchased a 65-inch UHD TV that came with a "New Magic Remote Control." Although it's advertised as "magic," I have found it rather disappointing. In the two weeks of owning the TV, the remote has failed to work on several occasions. Thankfully, I have a Roku device that I can use in the meantime. Could you recommend a different remote or provide a solution to fix this one? I am quite fond of the TV itself and would prefer not to return it due to this problem. Looking forward to your advice. Best regards, Susan G.