LG Electronics Customer Service Issues

Model: LFX33975ST.ASTCNA0 Serial No: 307KRVQ1R615 Repair No: RNN[redacted]43 Technician: Andrei Fulga Customer: Millard Clemmons Address: [redacted] Abrahams Ln Midlothian, VA, [redacted] I am seeking an update from LG regarding the status of my faulty refrigerator, as detailed below. We have been without a refrigerator for 10 days now, unsure of the next steps. It has been incredibly inconvenient to manage without this essential appliance. The technician, Andrei Fulga, discovered an internal defect that is beyond repair. Despite previous attempts at fixing the cooling issues, the refrigerator has not functioned properly since purchase. The technician left a case number TCC[redacted]71 and confirmed the irreparable nature of the refrigerator due to a yawder leak issue. I kindly request a prompt replacement as all the food stored in the refrigerator has spoiled, resulting in a loss of approximately $[redacted]. Please contact me at [redacted] at your earliest convenience to discuss the replacement process and address the food loss issue. I appreciate a swift response. Thank you, Mr. Clemmons

I bought a 65-inch LG Smart TV five months ago. Recently, there has been no picture display on it. The TV was professionally mounted on my wall and has not been moved since. A LG technician visited but due to a communication barrier, we couldn't understand each other well. I am frustrated that the TV has not been replaced yet. I am seeking clarification on this matter. Please contact me via email at [redacted] Thank you, Carole Phinney 83 Skyline Dr. #3 Braintree, MA [redacted] [redacted]

I've been facing issues with the panel board of my washing machine for the past nine years, having changed it approximately nine times during this period. Despite the replacements, the problem persists, with technicians repeatedly advising me to replace the panel board. I believe this information can be verified in your computerized records of complaints. I've already spent over $24,[redacted] on repairs for my front-load washing machine. I would appreciate any suggestions for a solution or a concession if I decide to purchase a new one. My registered mobile number is [redacted].

The LG Stylo 4 and 5 phones are well-designed, but there are concerns about the back cover. Over time, the adhesive holding the back cover can loosen due to heat from phone use. In my experience with the LG Stylo 4, this has led to the back cover opening up. It might be better for LG to consider returning to snap-on back covers. Additionally, the non-removable battery can be inconvenient. If a battery replacement is needed, users would have to pay for service rather than replacing it themselves. Despite these issues, the phones perform well. Suggesting to LG developers to reconsider the adhesive back cover and possibly provide a user-replaceable battery would be beneficial for consumers.

I recently sent an email regarding a complaint about my range. The control knobs have bubbled and melted, indicating a manufacturing defect. I attached the sales slip and UPC code as requested, but when I provided the model number, it was not found in the designated areas. I contacted the [redacted] number and spoke with Sammy, who had difficulty understanding me. I was transferred to Encompass company, who couldn't assist me. Upon calling back and speaking with Enzo, who also had trouble understanding me, I was informed the product was out of warranty. Enzo provided me with another number, [redacted], which turned out to be out of service. I am requesting a resolution where I receive a no-cost set of knobs or a new and improved design for this crucial part of the oven. Please contact me at [redacted]. - Stan Kriz

I purchased a WM3900HBA washer and WM3900B on November 5th, [redacted], from Spencers in Scottsdale, AZ. The washer had scratches upon delivery on December 20th, [redacted]. I bought pedestals on December 31st, and the washer return was authorized by Spencers. On January 3rd, [redacted], a new washer and pedestals were delivered and installed. Upon first use, the dryer started making a loud banging noise. I contacted the salesperson, and the delivery crew suggested the unit should be replaced. Despite multiple calls, the salesperson has yet to resolve the issue. An email scheduled a repair person to arrive on January 18th, [redacted]. The repair person suggested fixing the unit, but I insist on a new one as it has never been used. There seems to be a dispute between Spencer's and LG regarding who is responsible for the damaged unit. I am 82 years old and have been inconvenienced for 11 weeks, having to do my laundry at my daughter's house 25 miles away. I am eager to have a new dryer delivered promptly.

I bought an LG Gram 17" Laptop from Costco in August [redacted]. I've had ongoing issues with the touchpad, keyboard, software, and speed. Despite reaching out to Costco Tech support and troubleshooting, the problems continued. The battery life worsened, leading to a complete crash after six months. LG Customer Service, particularly the reps "Byron" and "Justee," have been unhelpful. After multiple attempts to address the issue, I was not provided with a clear resolution plan or a case number for repairs. Even though I purchased a backup hard drive, LG might not back up and reload data during repairs. This differs from my experience with other companies like Dell and HP. I'm looking for guidance on how to proceed with this warranty repair situation.

It has been 7 days, 5 phone calls, 2 text messages, and a conversation with a supervisor, yet we still have not had anyone come out to repair our refrigerator. This may seem like a small issue to you, but it is having a catastrophic impact on our family of five. This needs to be resolved immediately. Please have someone with decision-making authority call me today during business hours. It is clear that there is a problem when you are selling products without the resources to maintain or repair them. I am interested to hear if others have experienced similar issues with L/G. I believe social media would be interested in hearing about this situation. You can reach me at [redacted]. Thank you. -Joseph P. Case #CNN[redacted]89 Reference #RNN[redacted]48

Subject: Urgent - Action Required to Prevent Data Deletion from Samsung Cloud I am reaching out as my issue remains unresolved, and I am concerned about the potential deletion of my data. Please note that if my data is deleted, I may have to take legal action. Thank you for your attention to this matter. Best regards, B. --- Email from: Samsung Cloud <[redacted]> Sent: Monday, March 9, [redacted] 3:37 PM To: [redacted] Subject: Notification of Data Deletion in Samsung Cloud Dear User, We wanted to inform you that as part of our policy, any data in your Samsung Cloud account will be deleted on [redacted]-05-09 if there is no activity for more than 12 months. Once deleted, the data cannot be recovered. To prevent this, simply use the Samsung Cloud service before the deletion date. For further assistance, please visit our Customer Support website.

In November, we purchased an LG washer and dryer from Lowe's. However, we encountered issues with the washer not starting when the start button is pressed most of the time. We found a temporary solution online to unplug and plug the unit back in to get it started, but this is becoming more frequent and time-consuming. Despite reporting the problem a couple of months ago and having a repairman inspect it, the issue persists. Our customer satisfaction survey went unanswered, and we are disappointed with the lack of resolution. We strongly feel that a replacement washer should be provided to address this ongoing problem. Please, we seek prompt action on this matter.

My spouse and I, Greg and Cinda S., made a purchase of a Sears Kenmore Elite LG refrigerator on April 18th, [redacted]. The serial number is 503MRPG00272, with the Sears model number being [redacted]2.[redacted]. Unfortunately, in May of [redacted], the condenser and compressor failed right before an important birthday gathering, resulting in the spoilage of all our food, amounting to hundreds of dollars. The Sears technician suggested we sign up for the Sears Home Warranty Plan at $70 per month to save on repairs for this relatively new appliance. Fast forward to June 10th, [redacted], when the refrigerator and freezer ceased functioning, causing us to lose all our food once more. Despite contacting LG Customer Service on June 11th and speaking with Matt from Huntsville, Alabama, my attempts to escalate the issue further were unsuccessful due to long holds and voicemails. We are facing financial strain from eating out constantly, resorting to a makeshift cooler to store essentials. We are seeking reimbursement for our losses, either in the form of compensation for spoiled food and a replacement refrigerator with reliable parts or the cost of the refrigerator itself. Immediate response from the Executive Services Department is crucial. Thank you for your attention, Greg and Cinda S. Phone: [redacted]. Cell: [redacted].

In February [redacted], I purchased an LG Side by Side Refrigerator Model LSX26366D for around $2,[redacted] mainly due to its positive reviews and customer satisfaction. On 6/8/[redacted], I noticed water in front of the fridge and later found out that everything in the freezer had defrosted, with items on the refrigerator side also being warm. After contacting Customer Service, I learned that the Cooling System had a 5-year manufacturer's warranty and a local contractor would be in touch. An email with instructions came on 6/9, and when I called for an update on 6/12, I was informed that the technician had ordered the necessary part. The repair was conducted on 6/16 where the compressor was replaced, and the technicians addressed the issue. However, I am concerned that a $2,[redacted] appliance failed after just over 3 years and resulted in the loss of all my food. With an elderly family member at home, this situation was particularly challenging during the pandemic. I believe a recall for this common issue could have prevented such disruptions. I am now faced with replacing over $[redacted] worth of food at higher prices and feel I should be reimbursed for the loss. Additionally, I suggest extending the warranty on the compressor or considering a replacement for the refrigerator to avoid similar issues in the future.

Dear Team, I hope you are doing well. I bought an LG LED 55-inch TV (55SM8100PTA) on June 22, [redacted], from Saarthi Sales, an LG dealer located in Ambawadi, Ahmedabad, Gujarat. The TV was delivered on the 23rd and installation was completed on the 24th, as promised. However, on the evening of the 24th, we discovered horizontal and vertical lines on the screen and reported the issue to Himanshubhai at the dealership on the 25th. LG engineer Mr. Hitesh (78[redacted]7) visited, assessed the problem, and took photos for further review. He assured us that the TV would be replaced by July 2nd pending approval from higher authorities. Today, I spoke with Himanshubhai, who promised to include me in a conference call with Brijesh ([redacted]), a senior LG representative. Despite this, I have yet to receive written confirmation regarding the replacement. I kindly request a quick resolution to this matter and a timely replacement of the TV. Thank you, Atul Panchamiya

I bought a microwave with Model # LMHM2237ST and Serial # 609TAZFFP437 from J.C. Penny's and got an extended warranty. Sadly, I've had to call the warranty company 5 times for the same issue, just within a few months between repairs. The problem happened once more nearly a month after the warranty expired, making it the 6th time it needed fixing for the same issue. LG provided a courtesy repair, but now I'm facing the same problem again. Despite customer service offering to send another repair person, I fear it will only be a temporary solution like before. I'm upset and seeking a permanent fix as I don't want to keep dealing with the same problem in the future.

Regarding LG repair # RNN [redacted]46, I own an LG LFXS26973S refrigerator, and approximately three months ago, the water and ice dispenser malfunctioned. Despite the repairman identifying the issue and attempting to replace the necessary part, a component on the door broke, necessitating a new door. However, neither of the doors that were ordered fit correctly, leading to difficulties with the gaskets aligning properly. The Parts department has been unable to resolve the matter, and my requests for a replacement or refund have been denied twice. I was able to escalate the issue to Sarah Galentine of the Executive Service Team, who made a second request for replacement or refund after reviewing the problem with the servicing personnel and parts department. Unfortunately, this was also denied. It seems that LG has a policy against issuing replacement or refund orders for ice and water dispensers. Despite multiple attempts to communicate via email and phone calls, I have been unsuccessful in reaching a resolution after being without a fully operational refrigerator since June 3. Patrick O'Brien

Regarding LG repair # RNN [redacted]46, I own an LG LFXS26973S refrigerator that experienced issues with the water and ice dispenser around June 3. Despite the initial repairman ordering a new part and a replacement door, the problem persists due to the inability to fit the new door properly. The parts department has been unable to resolve the issue, and my request for a replacement or refund was twice denied, citing company policy. After multiple attempts to communicate via email and phone calls, the lack of a fully functional refrigerator since June 3 has been incredibly frustrating. Despite efforts to escalate the matter to Sarah Galentine of the Executive Service Team, no satisfactory solution has been provided. I am seeking a resolution where either a replacement door is successfully fitted to the unit, or a refund is issued, as the refrigerator is still under warranty. The current situation leaves me without a functioning appliance, and the communication deadlock is concerning.

I've been on hold for over three hours now. Yesterday, the wrong refrigerator was delivered to us - it's the wrong color, model, and brand. We want the correct one we ordered and paid for a month ago. I got your number from Home Depot where we made the purchase. I need to speak to someone to fix this. Waiting for over 3 hours is incredibly frustrating and unacceptable.

My LG refrigerator is broken. I have been trying to find a solution for a month, but there is no resolution yet. Customer service insists I need a return authorization approved by an unknown department to get a replacement, but they can't give me updates on its status. I've been stuck in this situation for a month with no answers, a non-functional refrigerator, and no progress in sight.

I have been trying to get a replacement part for my monitor stand under warranty for over two months now. Despite contacting several representatives and being passed around, I have not received the correct part or any resolution. The last person I spoke with from executive services sent me the wrong part and has been ignoring my emails ever since. This lack of assistance is frustrating as my monitor is currently makeshift taped to the wall. I would like to escalate this issue and file a formal complaint regarding the poor customer service I have experienced. I am also considering leaving a negative review on Amazon to share my dissatisfaction. I hope to have this matter resolved promptly and for LG to honor their warranty commitment.

I purchased an LG TV and reached out last week for setup assistance. After a frustrating 1.5 hours on the phone, I had to end the call due to spiking blood pressure. Two days ago, I contacted support again. The second representative was knowledgeable and promptly resolved the initial issue. However, upon discovering further problems, I called back and unfortunately got the unhelpful first representative who abruptly hung up after 15 minutes. Subsequent attempts to contact support resulted in a message prompting me to call during operating hours. Despite multiple tries, the call only leads to a fast busy tone. The current issue is that the TV loudly announces volume changes and input sources, which is quite bothersome.