LG Electronics Customer Service Issues

I would appreciate your guidance in selecting my first smartphone. Up until now, I have been a long-time user of the LG 306G and its predecessor, a similar 2G model, both of which I have truly enjoyed. As the major carriers are phasing out support for 3G phones, I understand it’s time to transition to a smartphone, though I am a bit apprehensive. Could you recommend a budget-friendly LG smartphone with 4G LTE that is user-friendly and easy to adapt to? Being 69 years old and accustomed to traditional phones, I am looking to make a smooth transition to a smartphone. Thank you for your help.

I consulted the Consumer Reports Buying Guide [redacted] to select an LG LTCS20020W refrigerator after experiencing a water leakage issue with my previous model. At LOWES, there were not many refrigerators in-store, but I was able to order the LG model for next day delivery. Upon delivery, I discovered that the new refrigerator was narrower but deeper than my previous one. I am looking for additional door shelves to optimize storage and wondering if LG offers shelves that would be suitable, especially considering the unique handles on the crispers. I am also exploring if I could return this model for a better LG refrigerator by paying the price difference. Is there a way to make this LG refrigerator work better for my needs?

I have a complaint regarding the LG Refrigerator Model Number LFXS29263D/00, purchased from Home Depot. The Filter Head Assembly Housing is defective. After 6 months, the filter wouldn't lock in place. Although repaired under warranty, it took two weeks, leaving me without ice and water. After another 6 months, the issue reoccurred. LG stated it's out of warranty, so I paid $[redacted] to repair it myself. To prevent future problems, I bought a $9 Bypass cartridge, but it didn't fit - LG couldn't offer a compatible one. I request a $[redacted] refund, including the non-working Bypass cartridge. A solution is needed, such as creating a suitable Bypass cartridge for this model. Contact me at [redacted] for further discussion. The refund address is [redacted] Derry Drive, Jacksonville, FL [redacted], payable to Bryan Lee Savelson. Thank you for addressing this issue promptly and effectively.

I bought an LG model LFSC22520D/04 on 4/13/[redacted], and it stopped working. A repairman came a week later with a new compressor, but the fridge broke down after 48 hours. The repairman then discovered a coolant leak, which he fixed. However, 12 hours later, the ice had melted again. I requested a replacement or a refund as I couldn't wait for another lengthy repair process after being without a fridge for three weeks. LG customer service advised me to send my original receipt and promised a refund in 3 business days. I bought the same LG fridge, had it delivered on Nov 12, [redacted], and the old one was taken away. Now, LG wants the old fridge back, even though it was crushed. I'm getting conflicting information every time I call, and they keep asking for things I've already provided. This has been frustrating, and I feel like I'm being given the runaround. I need assistance sorting this out.

I recently purchased a MODEL 55UP7000PUA from Best Buy in September [redacted]. My serial number is 106TJLK1D888. I am experiencing issues with the TV which powers on but only flashes the startup screen continuously. I am looking to file a claim under the one-year manufacturer's warranty. However, when I contacted Best Buy customer service, I was advised that they only service TVs with a screen size of 43' or smaller. They mentioned that larger TVs require an extended warranty for on-site repair, which must be purchased at the time of the initial purchase. Upon reviewing the manufacturer's one-year warranty, I could not find any information regarding the requirement for an extended warranty or the restriction on screen size for repairs. I had been enjoying this TV for about six weeks before encountering this issue, so I was disappointed with the response I received from customer service.

I am experiencing problems with my LG 4-door refrigerator, specifically with the craft ice maker. Since May [redacted], water has been filling up the ice bin instead of making ice cubes. Ice crystals are forming on the tubes and plastic drawer, even after the ice maker was replaced under warranty. The repair service was scheduled to come on Sept 28th but did not show up. Despite leaving multiple messages, I have not received a response from LG repair service. I am seeking assistance to resolve this ongoing issue with the ice maker not functioning correctly and the ice bin filling up with water.

I moved my daughter, who has Alzheimer's Disease, to my home, and now she's moving to comfort care. The facility she's going to uses Direct TV, which she's never had. Unfortunately, I forgot to pack the original remote when moving her belongings, and now I can't access the TV at the facility since I'm at home. Prior to leaving, I was instructed to bring the original remote, but I'm unsure what type it is beyond being an LG model that cost about $[redacted] at Target. How can the maintenance man connect her TV to Direct TV without the original remote, considering the situation?

My LG dishwasher needs a new circuit board. I obtained authorization for the technician to order it from LG under warranty, so the part would be free, but I would pay for the installation. Reliable Appliances gave me an estimate of $[redacted] plus labor to replace the circuit board, which seems too high considering the option of buying a new dishwasher. When I discovered LG could provide the board for free, Reliable Appliances refused to install it. I'm struggling to find a repair service willing to work with me under these conditions. Any advice would be appreciated. Thank you.

Dear Sir/Madam, I am writing from Faridabad. On the 14th of December around 9:30 AM, my LCD TV suddenly had a dim picture. I reported the issue to LG TV customer care, who assured me it would be resolved promptly. However, no one came that day. On the 15th of December at 3:49 PM, a technician from Delhi arrived and identified a damaged backlight. The TV was taken for repairs with the promise of returning it by the 17th of Dec. Upon contacting Mallik Electronics today, I was informed that my TV is ready and will be delivered on the 18th of December, which seems uncertain. It's concerning to see a company as big as LG not having its own service center, resorting to outsourcing repair services. This raises doubts about the expertise of the outsourced agency. If LG cannot provide in-house technical support, the quality of service may be compromised, especially in smaller cities. I am considering escalating this issue to the media to shed light on the service challenges faced by LG customers.

I purchased an lmx25981st refrigerator a few years ago. After about four years, it started overheating and burned out the compressor. I had it replaced, but after another five years, it overheated again and stopped working. Instead of replacing the compressor again, I opted to replace the relay and capacitor. I managed to get it up and running once more. Observing that the unit was still running hot, I improved the ventilation and installed two small fans. The refrigerator is now running cooler! This fix saved me from having to buy a new three thousand dollar refrigerator. I believe there may be a significant design flaw with that model since the only fan present is in the moisture collection area.

Over 3 years ago, we purchased an LG TV 65UJ63V and a fridge freezer GBB595SWHFS. Both items have developed faults; the fridge has been repaired twice and now needs replacement, while the TV requires a costly repair of [redacted] euros plus transportation fees. These appliances cost us around [redacted] euros and were supposed to be top-of-the-line. I have done research online and found that the lifespan of these appliances should be much longer than what we have experienced. I have kept all the original paperwork and receipts. Is there any assistance LG can provide in this situation?

Hello, I purchased an automatic washing machine yesterday and was told an engineer would come for a demo and installation. I received a call from customer support at 10:55 am saying a technician named Aman would come, but no specific time was given before the call ended abruptly. After waiting for 4 hours, I called back and was informed that Aman would come, but still no time frame was provided. Customer support representative Shikha questioned why I was waiting and could not provide an estimated time of arrival. After some time, Aman contacted me asking for my address and mentioned he might arrive between 3:30 pm to 4 pm or later. When I requested a precise time, he mentioned he would call me back in 5 minutes. Despite sharing my address multiple times, the technician did not arrive the whole day. Disappointed by LG's service, I am considering returning the product for a Samsung, which offers local support. The provided reference number is RNP[redacted]07. - K. D. Paliwal

Reference No: GCN[redacted]44 Date: 03/12/[redacted] 12:37:55 Type of Inquiry: Product Registration Product/Model #: Top Loader Recently, we had a repairman replace the drain pump on our LG top loader washer with model # WT7300CW, which is under 3 years old. Given that it is just my wife and me using the appliance, it seems unlikely that the drain pump would have failed so soon. It is my belief that the part was faulty from the outset. We incurred a cost of $[redacted].70 from Bill & Rod's Appliance Repair for this repair, which I consider unjustified. As buyers of this LG product with the expectation of longevity, we are disappointed. I am kindly requesting reimbursement for this expenditure considering the age of the washer and the premature replacement of the part. We are prepared to provide a copy of the purchase receipt from Costco, if necessary. Thank you for your attention to this matter.

Hello, my name is Marta. I purchased 2 LG phones from Spectrum, but one of them, the LG Stylo 6, started having issues 6 months later. I visited Spectrum multiple times, despite having a one-year warranty, they didn't resolve the problem or offer a replacement. The phone's condition is deteriorating, and I cannot afford to buy another. I came to this country to study, and buying another phone is not feasible. I hope for a resolution from you. I paid over [redacted] dollars for this phone, and it's becoming increasingly difficult to use. I've tried resetting it to factory settings, but the issue persists. No one in San Antonio, TX, could help me. I am in desperate need of assistance. Good evening.

Last Tuesday, our refrigerator stopped working while we were away, resulting in the loss of over $[redacted] worth of food and medicine, including my husband's insulin. After troubleshooting with LG last Friday, we discovered the compressor was not functioning, though the fan and other components were operational. Despite running it for 8 hours, it failed to cool down. LG scheduled a repair appointment for July 13, [redacted], which is a month away. As seniors with medication that requires refrigeration, we cannot wait that long for a fix. I am hoping for a prompt resolution to our situation. Thank you.

Last Tuesday, our refrigerator stopped working, causing us to lose over $[redacted] worth of food and medicine, including my husband's insulin. Despite troubleshooting with LG and determining that the compressor is not working, we were only given a service appointment for July 13, [redacted], which is a month away. As seniors relying on refrigeration for medication, we cannot wait that long for a repair. Your assistance in expediting this matter would be greatly appreciated. Thank you.

Good morning, I'm seeking information regarding the following issue. My LG TV 32LM6300 PLA has three HDMI inputs, and I would like to use a ROKU streaming stick as a fourth device. I purchased a 2-to-1 switch, but I encountered problems with the synchronization of the picture and sound. I am looking for a high-quality alternative. Oehlbach in Germany is known to offer good alternatives, albeit at a high price. I would appreciate guidance or keywords for the customer service representative when purchasing a switch. For example, HDMI 1.4, 4-to-1, a recommended switch manufacturer by LG. I anticipate the cost to be around €60 based on my initial research. Thank you for your assistance. Greetings from Berlin.

I spoke with Taira on September 7 regarding my LG refrigerator. I provided all the necessary information, and she mentioned sending a technician on September 8 between 1-6. I waited, but no one showed up. When I contacted LG on the same day at 9:08, they advised me to call back the next day. Today, on September 9, [redacted], I am rescheduling the appointment. I regretfully retract my prior commendation for her. Taira's failure to fulfill the appointment has caused me unnecessary stress. My contact number is [redacted]. - Fe C. Burian

I am in need of assistance with my Cricket or LG phone service, and I cannot use either. I attempted to switch from an LG phone to a Samsung device for over five hours but was unsuccessful. I am unable to reach UTMB for cardiovascular reports due to this issue. As a 77-year-old heart patient, it is crucial for me to have my phone service reinstated promptly. I have been a customer for approximately 20 years, and this experience has been extremely frustrating. I am available to receive suggestions via email at [redacted] or on my LG Stylo 6 phone. My Cricket account number is [redacted]28, and the last code provided was [redacted]. — Clifford F.

I bought an LG 65-inch OLED TV from Best Buy on December 3, [redacted]. I've never had issues with my LG products before, but this TV suddenly went blurry and then very dark in the middle of a show, with no sound. I followed LG's restart recommendations but still nothing. I've checked the power supply multiple times. I've submitted repair requests to LG three times over the past two weeks, but I still don't have a confirmation on when the repairs will be done.