Kroger Customer Service Issues

At West State Ft Wayne, I recently purchased an organic chicken from the deli. Unfortunately, I was surprised to find that the chicken was significantly smaller than previous purchases and was not wrapped as before; instead, it came in a plastic container. When inquired, the staff mentioned they were now smaller to offer them at a lower price. Disappointingly, the taste did not resemble that of organic chicken at all, and at $7.99, it did not justify the difference from the previous $10.99 ones. I am concerned about the decreased size and poor quality of the chicken and curious about Kroeger's course of action regarding this issue.

On June 24th, everything was working fine. However, on June 25th and 29th, I contacted Kroger about not being able to use or log in to their online website. I was assured that my issue was escalated and that a Kroger digital technician would reach out to me either by email or phone. I am using a desktop computer with Firefox and Google Chrome browsers on Windows XP. Despite not being able to access the Kroger website since June 25th, I can still access other websites like Walmart, Publix, American Express, Citibank, Bank of America, and U.S. Bank without any problems. Yesterday, I received a promotional email from Kroger with coupons and special deals, but every link I clicked on led to a blank white page. If I cannot use the website to load coupons and create my shopping list, I will have to take my business elsewhere, even though I would prefer not to. If my issue continues to be ignored, I will have no choice but to shop at Walmart and Publix instead. Email: [redacted] Kroger ID#: [redacted]95

I am experiencing issues with the Kroger website. I initially encountered a problem with the Kroger website on June 25th, despite it functioning properly on June 24th. I have made two calls, on the 25th and 29th, reporting that I am unable to use or log in to the Kroger online portal. During both calls, I was informed that my case was escalated to Customer Connect, and a Kroger digital technician would reach out to me via email or phone. The problem persists on my desktop computer running Windows XP, using either Firefox 52.9 or Google Chrome 49. Interestingly, these same browsers and operating system successfully access other websites like Walmart, Publix, American Express, Citibank, Bank of America, and U.S. Bank. Recently, I received a promotional email from Kroger with coupons and 5X deals. However, clicking on any link led to a blank white page on the Kroger site, the same outcome in both browsers. If I am unable to access coupons and create shopping lists on Kroger's website, I may have to shop elsewhere. I prefer to continue using Kroger but will have to explore other options if my issue remains unresolved. I seek assistance or confirmation that action will be taken to address this matter. Thank you.

Yesterday at 10:40 a.m., I made a purchase, but mistakenly hit "cancel" instead of "enter." Consequently, my transaction was declined, and now I can't access my funds. Even though the transaction didn't go through, Kroger is showing all my funds as pending. I'm unable to provide for my family. I tried speaking to the store manager, but she hung up on me. With the holiday weekend here, I can't even enjoy it as I can't feed my family. I spent two hours on the phone yesterday only to be told I have to wait 1-2 business days, which means until next Wednesday. I find it frustrating that my money is being held by your company for something I was told couldn't be done, leaving me with nothing. I'm considering sharing my experience with others at your stores to raise awareness. Hopefully, this situation can be resolved promptly to prevent my family from going hungry.

I bought a large amount of groceries today at the store, including wet, fridge, and freezer items, bakery goods, canned items, and boxed goods. My concern is regarding the way my groceries were bagged. The staff member was slow, not grouping like items together and mixing delicate produce with canned goods. Despite me pointing out the issue with handling the produce, the groceries were carelessly packed. Upon returning home, I found smashed boxes and poorly organized items in the bags. I value supporting the community, but spending over $[redacted] on groceries should ensure a certain standard of care. I plan to return to the store to replace the damaged goods, but I believe the baggers need better training to prevent such incidents. I hope to receive compensation for this inconvenience as it was a significant shopping trip that resulted in damaged items.

I encountered a frustrating situation at the pharmacy when trying to get my prescription refilled online for my asthma medication. Even though I submitted the request five days in advance knowing I needed a doctor's approval for a refill, I was informed upon arrival that my request hadn't been entered due to ongoing issues with their online system. The pharmacy technician acknowledged the recurring problem but couldn't provide me with my vital medication. Given the late hour and inability to reach my doctor or visit the overwhelmed emergency room due to the Covid pandemic, I escalated the matter to Kroger's corporate headquarters. Despite their efforts to assist by contacting the pharmacy, the outcome was simply a reiteration of the problem I had already anticipated - no refills left, needing to contact my doctor. The lack of a solution, explanation, or accountability was disheartening, especially when my essential medicine was the issue.

On September 3rd, I visited your store located at [redacted] Keller Parkway and used the self-service checkout due to long lines at the manned registers. Unfortunately, I encountered challenges with the register and received unsatisfactory assistance from an employee named Jack. Despite some items not being scanned correctly, Jack's attitude was unhelpful and he was preoccupied with conversations instead of assisting customers promptly. The register malfunctioned multiple times during my checkout process, causing delays and frustration. Jack's behavior and effectiveness in resolving the issues left much to be desired. I suggest providing better training for employees like Jack regarding hygiene, customer service, and technical difficulties with the self-service system. Improvements in the checkout area, such as larger bagging platforms, could also enhance the customer experience. As a loyal customer, I expect better service and will consider shopping elsewhere if these issues persist. Information: Cashier CHEC [redacted]; Date 9/3/21; Time 13:05; Entry ID [redacted]-[redacted]-16-[redacted]-[redacted]-[redacted]. Second receipt from the same cashier, same date, time 13:09, ID [redacted]-[redacted]-17-[redacted]03.

My daughter and I are experiencing issues with our Kroger fuel points. Despite having different phone numbers, addresses, and Kroger card numbers, our points seem to be combined in the app. We would prefer them to be separate to avoid accidentally using each other's points. I have tried contacting your company and visited customer service at the store with no success. My Kroger number is [redacted]91 Amy E. - linked to cell [redacted]. My daughter's number is [redacted] Carlee N. - linked to cell [redacted]. Can you assist us with this matter?

The pharmacy drive-thru has been closed for about two months, leading to long lines inside. The staff seems untrained and rude, with new employees at the checkout causing confusion about prescription pickups. Despite receiving calls to pick up prescriptions, they are often not ready. When inquired, the staff blames the doctor's office or claims the medication needs to be ordered or is on backorder. They also excuse delays due to being busy and understaffed. The pharmacist always mentions that the technicians are in training. This frustrating experience has occurred four times in a month. Even the prescriptions sent by the doctor were not reviewed promptly. Despite reaching out to customer service, no response or solution has been provided, leaving me annoyed and upset due to the essential and costly nature of these medications.

On September 29, I placed an order for curbside delivery, which included 2 bottles of Ozarka distilled water and 2 cases of Ozarka spring water. The receipt total was $[redacted].66, indicating the distilled water was unavailable with no charge. Unfortunately, the 2 cases of Ozarka spring water were missing, yet I was charged $7.34. After contacting customer service and sending an email, I was told the credit had been issued. Today, upon reviewing my credit card statement, I noticed the $[redacted].66 charge remained, with no $7.34 credit applied. It seems there was confusion as the refund was likely mistaken for the distilled water not charged. I specifically need the $7.34 credited back for the missing spring water, not for future purchases. Your assistance in resolving this matter would be greatly appreciated.

I visited the Kroger Riverdale store to purchase my weekly ham and turkey from the deli. However, I encountered an issue with the service. The employee in the deli, a young man, was quite unkind. They had already pre-cut the meat into thicker slices than I preferred, and when I asked for a specific amount, he insisted that I purchase the pre-cut portions. Despite explaining that I only needed a smaller quantity, he rudely refused to accommodate my request. This led to an unpleasant interaction, with him raising his voice in front of other customers. As a long-time Kroger shopper, I was disappointed by this experience and have decided to take my business elsewhere. Rude behavior like this is unacceptable, and I will be seeking a different grocery store in the future.

I would like to file a complaint regarding the service at Kroger store located at [redacted] Poplar Ave. There seems to be a service quality issue, and I am hoping that the staff can pay more attention to customers, offer assistance in finding items, improve store organization, and prevent customers from walking out without paying for expensive items left in their carts (I have witnessed this happening). I wish the Kroger executives success in addressing these concerns and assisting the store's employees in understanding the importance of good service and enhancing their relationship with local clients. It's disheartening to see a decline in the store's service quality.

I am experiencing issues with contacting my local Kroger #[redacted] store. When attempting to call, I am met with a message stating that they cannot take calls at this time. I am reaching out to Kroger customer service as I am an employee trying to report an absence for my shift today on Wednesday, November 24, [redacted], from 5pm to 1am at the self-checkout. I am a dedicated full-time employee at Kroger and want to ensure that my absence is properly documented to avoid any misunderstandings. Due to not feeling well and having difficulty driving, I am being mindful and notifying the management to adjust their schedules accordingly. I am also planning to visit a doctor as presenting a doctor's note is required for my absence. I appreciate your attention to this matter. Thank you, Traci J.

I have been trying repeatedly to resolve this ongoing issue without success. It is frustrating that despite being a dedicated full-time Kroger employee, I have not been issued an employee discount card as I was supposed to. This has caused me to miss out on the savings I am entitled to after shopping at Kroger five times a week for almost a year now. Recently, there was a $[redacted] credit added to everyone's card except mine. Additionally, I was informed that I would receive $[redacted] for getting vaccinated, but I have not received this incentive either. I am seeking assistance with these discrepancies.

I have been a customer for over 15 years, but unfortunately, I will be switching to another grocery store. I disagree with your mandate on employee vaccinations. I believe it should be left up to individuals to decide. This has made me hesitant about getting the vaccine myself. I am willing to wear a mask as per your policy, but I urge politicians to not interfere in these matters. Sincerely, D. Munroe

I scheduled a grocery delivery for Thursday at 4 PM. However, they did not arrive, and I was informed at 10:30 PM that there was a shortage of drivers causing the delay with no prior communication. The delivery was then rescheduled for Saturday. The groceries have just been delivered, but I received one banana instead of a bunch and rotten grapes. I am disappointed with the delay, lack of communication, and the quality of the items provided. Can you assist me in resolving this issue?

Hi there, I recently went to the Kroger on Franklin Road in Brentwood, Tennessee. Even though the staff was friendly, I found the produce section to be empty. Aside from apples, tomatoes, and avocados, everything else was out of stock. I was specifically searching for limes, lettuce, and carrots, but they were not available. This has happened before and I hope the store can improve its produce inventory in the future.

Today, I arrived 10 minutes late for my CoVid test. Upon entering, I found the front desk unattended. After struggling with the digital check-in, I went to the back to seek assistance. I apologized for my lateness, attributing it to the check-in process, to which a nurse curtly responded that it couldn't have been more than five minutes. The nurse fetched a practitioner who informed me they couldn't see me that day. Despite being the only one there besides the healthcare staff, they couldn't accommodate me. I offered to wait but was told to return at 5:00 as a walk-in, with no guarantee of being seen. I understand they need to schedule full appointments for insurance purposes, yet the lack of empathy was disheartening. As a single parent and teacher managing a child with CoVid, I needed the test to inform my workplace and district about exposure and return dates. Despite the challenging circumstances, they were unsympathetic and turned me away. Teachers, once hailed as heroes, now feel unappreciated as they juggle virtual and in-person teaching amidst the pandemic. I express my frustrations here as a form of release. Though grateful for the nurses' hard work, I hope for better understanding and communication at the Richmond Kentucky location.

I received Fairlife Whole Milk instead of Chocolate Milk—2 bottles of it to be precise. Unexpected items were added, like Hunt's No Salt Added Tomato Sauce and Deer Park water bottles instead of what I ordered for less. The substitution of chicken thighs for a pricier option did not sit well with me either. My previous delivery included a can of Red Bull that was not requested or received. Next time, I hope the shopper will text for approval on substitutions and that there is a way to easily address issues like these. I need guidance on returning these items to Kroger and getting the correct ones. This whole situation has me questioning the competence of your staff.

I used Kroger ClickList on Christmas Eve, but some items were missing. The online representative promised an $18 credit on my Kroger card for the inconvenience. However, when I went to use it, the credit wasn't there. The service manager I spoke to at the Xenia Kroger was rude and disbelieving, despite me showing her the email confirmation. She dismissed me and claimed there was nothing she could do. I had to call the number on the email to resolve the issue. I was left feeling embarrassed and upset in front of other customers, especially because I am struggling to feed my kids this month. The service manager's behavior was unacceptable, and she needs to treat customers with more respect. I hope this incident is addressed appropriately to prevent others from experiencing similar treatment.