Kroger Customer Service Issues

I purchased a box of Kroger's frosted flakes sweetened corn flakes cereal and discovered 10 to 15 hard pieces that nearly caused me to break a tooth. I have images of the rock-hard corn items, along with the lot number, time, and barcode. Each 1/2 to 1 cup of cereal contained these exceptionally hard pieces, posing a choking and tooth injury risk. [redacted] [redacted] [redacted] [redacted]

On Sunday the 24th, I was at Buffalo Wild Wings in Sidney, Ohio, having dinner when I discovered my car had been hit in the parking lot. The police report indicated that one of Kroger's carts hit my car, presumably due to windy conditions displacing the carts. The impact caused the mirror to come off and left buff marks on the front bumper. I am disappointed that the Kroger franchise did not properly secure their carts, leading to this incident. As the damage was not my fault, I believe Kroger should take responsibility and cover the repair costs. The incident occurred at [redacted] West Michigan Street.

I cooked Nolan Ryan ANGUS ground beef for Sloppy Joe's tonight and noticed a strange, unpleasant smell while browning it. Since we don't usually use this type of beef at home, we weren't sure if it was normal. After adding Manwich Sauce and simmering it for around 10 minutes on low heat, the meat turned out inedible and difficult to chew. It didn't break apart as expected while cooking. I contacted the store, but was told to wait until tomorrow for assistance. This is our only food at the moment, as it was a replacement for previously purchased meat that had expired. The customer service response was unsatisfactory, leaving me frustrated.

I recently purchased prepackaged hamburger meat from the meat department at Kroger in Saint Albans, WV. When I got home and checked it the next day, the meat had turned grayish brown. I returned it to the store, and an employee mentioned ongoing issues with bad meat, offering to credit $25.00 to my Kroger Plus card. This has happened before at this location, so I appreciate the credit. Another issue arose when I had two prescriptions transferred while out of town. After contacting Kroger's corporate office, I was told there were $50.00 coupons for transferred prescriptions. The pharmacy tech at the store assured me she would load them onto my card, but they have not appeared yet. I am hoping to resolve these matters promptly. My information is: Alison Melton, P.O. Box [redacted], Saint Albans, WV [redacted]. Thank you for addressing these concerns.

I have encountered ongoing issues with an employee named Rachel at the Topeka, KS Dillons on N.W. Rochester Rd. She consistently refuses to allow me to use my coupons without valid reasons. For instance, during last week's mega sale, she claimed I couldn't use coupons because of the sale, which contradicts the store policy and advice from the "Kroger Krazy" social media promoter. Surprisingly, Rachel is the only one at that location who acts this way towards me when it comes to coupons. I have stopped shopping there due to this behavior and now prefer to shop at Walmart on Rochester Road. I hope that Kroger addresses this situation promptly as it has made me feel very uncomfortable and unwelcome. I have raised this issue in several customer surveys but have not received any follow-up. I am eagerly awaiting a resolution to this matter.

I recently experienced several issues at Kroger with clerks who were unaware of the products I was inquiring about. One employee responded with confusion, while others simply said they didn't know. When I asked one clerk, she quickly checked her phone and directed me to the correct aisle. While at the store, I headed to Starbucks for coffee and faced a delay in getting assistance. After waiting for the clerk to help with my coffee, I requested a cup, which was filled excessively. When the clerk walked away, I asked a floral department clerk to page for assistance. Despite being handicapped and in a motorized cart, the bagger didn't notice my cold food bag, so I had to pack my groceries myself. As I left the store, the battery on my cart died, but a clerk at self-checkout promptly came to help, as she had assisted me multiple times before. Upon reaching home, I discovered that the egg drop soup I purchased was expired and damaged by insects. Despite these challenges, I've been a loyal Kroger customer for over 40 years and usually highly recommend the store to others.

I bought two Mia Toro suitcases from Fred Meyer in Juneau, AK. They seemed like good quality with a warranty, but after only two trips, the suitcase tore easily. I reached out to Mia Toro for warranty repair, providing photos and my receipt, but received no help despite following up twice. It's frustrating to only speak with the same apologetic lady who cited staff shortages. It has been two months without any update. I'm disappointed by the poor customer service and advise against stocking Mia Toro products.

I visited the Kroger in Irmo, South Carolina last night at 11:15 pm. I am 22 years old and presented my valid federal ID. However, I was informed that due to having a vertical ID, I couldn't purchase wine or alcohol after a certain time. My ID is legal, not expired, and I had to go through a rigorous process to obtain it. The employee I interacted with was impolite, suggesting I should just replace my ID at the DMV and making sarcastic remarks. My ID remains valid until [redacted], so getting a new one seems unnecessary and costly. As a bartender, this store was my only option for purchasing alcohol after 10 pm. There was no visible rule posted about this restriction, and I have never encountered this issue at the store before. The policy appeared arbitrary, and receiving such discourteous treatment after a long shift was very disheartening.

The store on the Outer Loop in Louisville, KY [redacted] had a large grocery stock at 8 a.m. However, only the self-scan was open for those with 10 items or less. The cashier was friendly until the manager, Kirsty, got involved. Kirsty seemed proud of her visible breast tattoo as she denied the request to open another checkout lane, suggesting I return when more staff were available. Despite my explanation about health concerns and the difficulty with self-checkout due to a heart condition, Kirsty showed no empathy and continued with her phone conversation. After over 30 years of loyalty to Kroger, I will not be returning due to this encounter. Many others on social media platforms like Facebook and Twitter have similarly shared their negative experiences at this location because of Kirsty's behavior. It's disappointing that the management values her attitude over customer satisfaction.

I purchased a Netflix gift card on Saturday, July 6. When I attempted to redeem it, Netflix informed me that the activation did not go through. Despite having an activation slip that showed approval, Netflix advised me to contact Kroger. After being on hold for 40 minutes with Kroger's toll-free number, a representative confirmed that the card was not properly activated. I was then told by the store's customer service leader that only the toll-free number could assist, but the representative had already directed me back to the store for re-activation. I am frustrated by the conflicting information and need a resolution. I refuse to lose $40 due to Kroger's lack of knowledge in handling this issue. Kroger's phone customer service has been very disappointing. I request a prompt call to resolve this matter.

I purchased a Netflix gift card on Saturday, July 6. However, when I attempted to redeem it, Netflix indicated that the activation was unsuccessful even though I have a slip showing it was approved. Netflix advised me to contact Kroger for assistance. After calling the toll-free Kroger number and enduring a 40-minute hold time, the representative confirmed that the card was not properly activated. I was then instructed to return to the store for re-activation. Unfortunately, when I visited the store, the customer service leader mentioned that only the Kroger hotline could resolve the issue. I'm receiving conflicting guidance and urgently require a solution. I'm adamant about not losing $40 over Kroger's lack of resolution knowledge. The telephone customer service from Kroger is extremely poor. Kindly reach out to me at your earliest convenience.

I recently bought a Tracfone at Kroger for a pool inspection without being informed that it was non-refundable. There was no indication of this policy near where the phones are displayed or on my receipt. When I went to return it, the cashier got an office employee who explained the non-refundable policy, which should have been on a second receipt I did not receive. If I had known beforehand, I wouldn't have experienced the embarrassment of being told in front of other customers. As a loyal Kroger shopper, I have never seen any signs regarding non-refundable items, but the office employee verbally listed them for me. It would be helpful to have a printed list like the weekly ad for customers to reference.

Hello, my name is Helen. I am a frequent shopper at your store. On the 21st, I purchased some strawberries, raspberries, blueberries, spinach, and other groceries. After loading them into my car and heading straight home, which is only 10 minutes away, I noticed a foul smell coming from the produce. Ignoring it, I brought all the groceries inside. Later, upon opening my fridge, I realized the smell was coming from the spoiled veggies. This prompted me to return the fruits and vegetables on Monday. Unfortunately, when I went to meal prep yesterday, I found mold on the raspberries and blueberries after just one day. Now, I have to find time to return to the store, wasting both my time and gas on bad produce. I am very disappointed with Kroger.

I recently shopped at your store located at 43 Shelter Cove Lane in Hilton Head for the second time in two days, making a purchase over $[redacted]. I have been a loyal Kroger customer until the stores in North Carolina closed. Generally, I've been satisfied with the service, but my most recent experience was disappointing. At the check-out, I was asked to bag my own groceries, despite there being baggers at adjacent check-outs. When I declined, the cashier insisted there was no one available to help. This inconsistency puzzled me, especially when some check-outs had baggers. Frustrated, I requested to speak to the manager, but she only conversed with the cashier before walking away without addressing my concerns. As a person with a disability, the lack of assistance made the task exhausting. I hope this incident is not reflective of how individuals with disabilities are typically treated. I trust that my complaint will be addressed, particularly with the manager and the cashier, Parker, whose name appears on my receipt.

I'm having trouble sending an email through your website, which is frustrating. Today, during my shopping trip at Kroger, I encountered some issues with my order: 1. The manufacturer coupon for Oui Yogurts was only applied once instead of five times, resulting in an overcharge of $2.40. 2. The Viva Paper towels I ordered were substituted with a lower quality brand, Brawny, and the Choose Size feature was not provided as requested. This resulted in an extra cost of $1 and a discrepancy in product quality. 3. I received only 3 bags of Smartfood Popcorn instead of the 6 I ordered, missing out on a savings of $6.33. 4. Instead of Thomas Original English Muffins, I received Light Multigrain, a product we do not like, costing $4.38. Returning the items is inconvenient due to distance, so I hope these issues can be resolved. Thank you, SH [redacted] Card #[redacted]48 Aug 10, [redacted], 9:36 AM

On Friday, October 11, [redacted], I visited Kroger in Decatur, Alabama to purchase a birthday cake for my daughter. Despite finding the cake she wanted, I was informed by a female employee that none of the staff were skilled at writing on cakes. Feeling shocked and upset, I opted to buy a cake from Walmart instead. I usually choose Kroger for its deals and proximity to my home, but this recent experience left me disappointed. After speaking with a representative over the phone and raising my concern, they mentioned that a manager would reach out to me and offer a gift card. Although the situation was initially resolved, seeing my daughter's reaction to the alternative cake made me realize I needed to escalate the issue to higher management. As a hotel General Manager accustomed to handling complaints, I rarely voice my own displeasure, but I felt compelled to address this incident. I would appreciate it if someone from Kroger could contact me to possibly offer a gesture for the inconvenience caused.

I would like to file a complaint against my supervisor, Chuck Brain at store number [redacted]. Chuck often avoids taking responsibility for his actions, frequently leaves our department unattended to smoke, and today when I was sick, he insisted I come into work. Despite feeling unwell, I came in only to struggle with tasks I was not briefed on, leading to customer complaints and verbal abuse. When my mother visited and noticed my deteriorating health, she and my colleagues advised me to go home. Upon attempting to discuss leaving with Chuck, he reacted childishly, threw items, and allowed me to leave in frustration. I am not leaving because of the store but due to Chuck's unprofessional conduct and mistreatment of staff.

I visited your West Broad store this morning to purchase an Instant Pot slow cooker. I had seen the product priced at $29.99 the night before, so I was surprised when the cashier rang it up for $84.23 after removing the price tag. When I questioned her, she insisted the original price was $[redacted].99, not $29.99 as I had seen. Despite her claim, I knew the tag clearly displayed $29.99. She tried to argue it might have said $79.99, but I suspected it was a result of sloppy pricing. I inquired about discounts or coupons, but she declined and swiftly processed the sale. Despite working in retail myself, I felt disappointed by the lack of effort to accommodate me with a lower price as a gesture of goodwill. I hope this concern can be addressed to ensure better customer satisfaction in the future. Thank you.

I went grocery shopping at Kroger in Monticello, IN. Unfortunately, I lost my wallet and my debit card wasn't with me, but I planned to use Apple Pay, which the store doesn't accept. The cashier paused my order while I went home to get my checkbook, only to find out they couldn't accept my starter checks. I offered to go to the bank but had to drive to Lafayette, IN, which took 1 hour and 20 minutes round trip. When I returned to the store with cash, they had put everything back, assuming I wouldn't return. This was frustrating as I wasted my time and gas, leaving the store empty-handed.

During my recent shopping trip at Kroger, I encountered issues at the self-checkout. An item didn't ring up correctly, and a coupon for a free item didn't work either. The cashier I spoke with was unhelpful and somewhat impolite. I decided to cancel the items and went to customer service for assistance. While explaining the problem, the self-checkout cashier appeared behind me in line and seemed to doubt my intentions. Despite my efforts to resolve the matter, the situation escalated. Unfortunately, in the midst of all this, a $1.10 coupon was mistakenly kept by the customer service person. Due to the frustration and confusion, I left without resolving it, feeling disheartened by the experience. This incident has added to my growing dissatisfaction with this particular Kroger location after being a faithful customer there for nearly 12 years.