Kiwi.com Customer Service Issues

Hello, I am flying with Ryanair on a connecting flight and unable to check in online since my booking is through the internal kiwi email system. It is crucial for me to complete the online check-in since I will only reach the airport an hour before the flight. I kindly request your assistance in enabling me to check in online using my personal email [redacted] My journey is from Stuttgart to Faro (EW2648) and from Faro to Madrid (FR1473, reservation number TH438P). I appreciate your prompt attention to this matter. Thank you, Paul Baumann

Hello, could you please check the following booking codes: Booking Number: [redacted]63 - Mr. F. P. Silva Booking Number: [redacted]31 - Mr. C. E. R. Portella We missed our flight from KUL to MAA on Air Asia AK13 due to a technical issue with Batik Airlines ID [redacted] in CGK. Can your team investigate with the airlines and provide compensation for this reservation? Alternatively, could you offer a solution for this matter? If you require any further information, please let me know! Kindly resolve this issue promptly. Thank you.

I bought a multi-city flight with Miami as my first stop and the Bahamas as my final destination. However, I was instructed to exit in Miami. On the day of departure, the airline staff said it was not allowed as I didn't have a return flight from the Bahamas. They insisted I purchase a new ticket. Despite contacting customer service thrice, I have yet to receive a refund.

Subject: Request for Invoice for Tickets Attached - Please Assist Dear Kiwi Team, I am kindly requesting an invoice for the specified flight details as enclosed. The flight was from PRG to Amsterdam on the 21st of September and from Amsterdam to BSL/Basel on the 22nd of September. Your prompt issuance of the invoice would be greatly appreciated. Thank you in advance. Best regards, M. H. Email: [redacted] ----- Forwarded message ----- From: "Tickets" To: "[redacted]" <[redacted]>

I have reserved two seats on a flight for today, from Eindhoven to Lisbon with a layover in London, all with Ryanair. We only have our IDs and not passports, and we won't be leaving the airport in London. Unfortunately, we were informed at Eindhoven airport that we cannot travel to London with just our IDs. We are unable to afford new flights. Is there a possibility to cancel our current tickets and pay the fare difference for another flight? Our flight was scheduled for 11 am today. The booking number is [redacted]. We are seeking assistance urgently. Thank you. Canan and Lara.

Subject: Missing Booking Confirmation for My Travel Reservation Made Last Night Dear Sir/Madam, I hope this message finds you well. I would like to inform you about an issue regarding my booking made last night. I successfully booked the trip and completed the payment. However, I have not yet received a booking confirmation. To ensure clarity on my concern, I have attached the payment receipt of this booking to this email. As I have not received any confirmation yet, I am concerned about the status of my booking. Therefore, I kindly seek your assistance in resolving this issue. My question to you is: Should I continue to wait for the booking confirmation, or could you please investigate what has happened to my booking? I would greatly appreciate a prompt resolution as my trip is approaching soon. Please contact me via the phone number provided in this email (+[redacted]46) or by email to inform me of the best way to address this problem. Thank you in advance for your help and support. Best regards, Travel Summary Your Recent Search Results. Eindhoven → Nador EIN Eindhoven Eindhoven Airport 20:05 30.9. NDR Nador Nador Airport 22:35 30.9. Aydin Kurt [redacted] 0[redacted][redacted] Travelstart De MIC9YZ Online FI -€[redacted].94 Cardholder Name ERKAM KURT Visa [redacted]******[redacted] Contactless Payment No Mobile Payment Country No FI Amount -€[redacted].94

I attempted to update passenger information for an upcoming flight on Monday. I submitted the request through the App, and it was processed; however, I was not given an option to pay for the service. I am currently waiting for the change to be completed and would like to receive details on how to proceed with payment. The booking number for this flight is [redacted] [redacted] [redacted]. The change required is to adjust Jan Schneider's birth year to [redacted].

I work as an agent on your website [redacted]. I encountered an issue while booking tickets for Kiwi where I had to fund a negative balance. Despite arranging funds by borrowing from friends and family, I now find myself in a situation with an even larger negative balance. I am unsure how to settle this substantial amount since I have already borrowed extensively and am receiving refund demands. This predicament has left me unable to withdraw my funds due to the marked negative balance. This has led me to suspect potential fraudulent activities. I am in urgent need of assistance. You can reach me at my contact number +[redacted]99.

Our initial two flights were delayed, causing us to miss our connection in Berlin. We are accompanying another person who is on a separate reservation but the same flight schedule. She managed to rebook her flight for tomorrow at 8:15 am, but unfortunately, we are not being offered the same alternative. The only available choices come with additional costs, which we believe we should not be responsible for since our delay was not our fault. I kindly request assistance in resolving this matter promptly.

**Booking Number:** [redacted] [redacted] [redacted] I submitted a refund request for my Santo Domingo to Port-au-Prince flight scheduled for September 17, [redacted], that got canceled and wasn't reinstated in subsequent days. The alternative presented involved a transit through the United States, which isn't feasible for the passenger, a Haitian citizen without a U.S. transit visa. I kindly ask for a refund of the ticket for that specific flight. I'm hopeful for a prompt response and processing of the refund. As a frequent traveler who has been loyal to your services for years, I wish to continue relying on your excellent service in the future. Thank you and regards, G.F. Jauch

I mistakenly entered my email address when booking my flight. I have not received a clear ticket, only the flight number. My phone number is included, but I have not received any messages about the flight. The flight number is UK622. My correct email address is [redacted], and my phone number is [redacted][redacted]. I kindly request assistance to receive the ticket via email as I need it to board the plane. Thank you for your understanding.

This is an urgent issue that needs prompt attention. I made a booking through Kiwi.com for flights from Mumbai to Hanoi and Hanoi to Tokyo via VietJet Air. Unfortunately, VietJet Air canceled my second flight (Hanoi to Tokyo) and rescheduled it to depart 5.5 hours before I even land in Hanoi, which is completely unacceptable. The airline mentioned that I could reschedule the flight for free if I contact them using the mobile number provided at the time of booking. However, Kiwi.com has been unhelpful in this regard. VietJet Air does have a web portal where I can reschedule the flight, but it requires the mobile number and email used during booking, information that I do not have access to at the moment. Given that my flight is less than a week away, any assistance on resolving this matter would be greatly appreciated.

I have a flight booked to Israel for Oct 11th. Due to the current situation, I want to change my departure to Oct 16th or a later date and add a carry-on suitcase. I believe there shouldn't be a fee for changing the flight as it's not a personal preference change. I'm willing to pay for the carry-on. As contacting customer service is difficult, please call me at +44 [redacted]9 to discuss if I can get a full refund for the previous booking and the costs for the new booking. Thank you.

Hello, I encountered an issue while booking my flight on your app. During the payment process, my bank confirmed the transaction, but then I received a message stating, "we were unable to process your payment." I attempted the transaction four times with different cards, but I kept receiving the same error message. Unfortunately, I have been unable to contact your customer service team. I also sent an email regarding this matter but have not received a response yet. I would appreciate it if you could assist me in resolving this payment issue as I am eager to finalize my flight booking with your company. Thank you for your attention. Best regards, Sulekha

Hello, I have an issue. I purchased a flight ticket through kiwi.com, and when I bought the ticket online, there was an option asking if I wanted to select a seat on the flight or not. I chose the option without selecting seats, yet now when I try to check in directly through Rainer Airlines, I am asked to purchase a seat. Why is this happening? Thank you for your understanding. Kind regards, Teodor

Subject: Request for Refund or Alternative for my Reserved Flight Dear Sir/Madam, I am writing to address my flight reservation made on your website under the reference [[redacted] [redacted] [redacted]]. I booked a flight from PARIS CHARLE DE GAULE to Denpasar, Bali with a layover at Chennai Airport, India, scheduled for 10/15/[redacted]. Although I did not purchase the Kiwi Guarantee, I expected your site to provide a certain level of professionalism and accurate information to facilitate my travel. Upon arrival at the airport for check-in, I was informed that I did not have the necessary visa to enter India, preventing me from continuing my journey. While I understand that it is the passenger's responsibility to check travel requirements, I anticipated your site to provide me with accurate information on this matter. In this scenario, I kindly request one of the following options: - A full refund of my flight cost, in accordance with your refund policies. - Assistance in finding an alternative flight or route that allows me to reach my destination without a stopover in India or help in obtaining the necessary transit documents. I am aware that modification or booking fees may apply and am willing to cover these additional costs if necessary. Please respond to my request promptly as my situation is urgent. Thank you for your understanding and cooperation. I rely on your prompt resolution of this issue in the most satisfactory manner. Sincerely,

Due to the ongoing conflict in Israel, I needed to cancel my upcoming trip to Vienna. Even though my ticket was non-refundable, Kiwi.com graciously assisted me by requesting a refund from the airline on my behalf. I sincerely appreciate this gesture of support and it has convinced me to continue booking with Kiwi.com for my future travels. However, the refund I received was significantly less than expected, considering the dire situation caused by the war. I am hopeful that Kiwi.com could explore any additional options to help secure a larger refund for me. The financial impact of this situation is quite significant for me at the moment, particularly as my business has been severely affected by the conflict.

Dear Sir/Madam, I recently attempted to book a flight on your website. Despite the payment going through, the website displayed a message stating the transaction was declined. Although the funds were deducted from my account, I do not have a confirmed trip on your site. I kindly request assistance in rectifying this issue with the flight booking. Alternatively, if resolving the error is not feasible, I would appreciate a refund of the amount paid since no booking was completed. Your prompt attention to this matter is greatly appreciated.

Subject: Refund request - Reservation number is [redacted]91 Good evening, My name is Yassine El Maryouch. I encountered an issue while traveling from RAK to RUH with two separate tickets RAK-MXP/MXP-SOF-RUH due to not having a Schengen visa. I was denied boarding at Marrakech Menara airport. I want to inform you that my flight was refused at Marrakech-Menara airport because I did not have a Schengen visa, even though my layover was in Milan, Italy, and not my final destination. I have a visa for Dubai and a hotel reservation. The problem, according to the airport staff, is that the flight to Dubai was not in the RAK airport system. The airline representative informed me that only the direct flight to Milan, Italy, was listed, not to Dubai. Therefore, I am requesting a refund for both the outbound and return tickets due to this incident. Please respond to me promptly. Thank you.

Hello, I am having difficulty locating my Ryanair reservation that was booked through Kiwi. I need to check in as I will be at the airport when check-in opens but do not want to incur extra fees at the airport since I have to travel to Dublin. I've read reviews stating that Ryanair does not accept Kiwi boarding passes – is this accurate? I'm interested in reserving seats for an early check-in as I prefer having printed boarding passes. While I've already printed my return boarding passes with EasyJet, I am anxious about my outbound boarding pass booked through Kiwi. I have completed the verification process with your company and am awaiting check-in instructions. I read on the Ryanair website that checking in early is possible if seats are reserved. My reference number is [redacted].