Kiwi.com Customer Service Issues

Dear Kiwi.com Customer Service, I am writing to address a concern with my confirmed booking # [redacted]40 for Saudi Airlines Flight # SV [redacted] from LHE to JED on September 2, [redacted]. Today, I discovered that the flight has been disrupted or changed according to Saudi Airlines, but I was not informed by Kiwi.com. With such short notice, this situation has caused me inconvenience. My past experiences with Kiwi.com have unfortunately resulted in losses. Your lack of communication regarding flight disruptions reflects poorly on your professionalism. Flight cancellations not only impact the affected flight but also all related connections, leading to significant passenger inconvenience. I kindly urge you to contact Saudi Airlines on my behalf to address this matter promptly and prevent any further disruptions to my travel plans. Sincerely, A.Z.

Please confirm the checked baggage allowance for my wife and me (Richard Postlewaite/booking #[redacted]93) traveling from Vienna, Austria to BGY Milan and then on to Sucevea, Romania on September 9, [redacted]. I am receiving conflicting information on the website regarding the baggage policy for our flights. Our itinerary includes a departure from BGY Milan to Suceava on Ryanair (Flight FR214) at 14:05 on September 8 and a subsequent flight from BGY Milan to Suceava at 21:10 with Wizz Air Malta on the same day. Thank you for clarifying this for us.

I am experiencing the same issue with a locked price. When attempting to make the final payment from the email provided or through my kiwi.com account, I encounter an error where the locked price is not linked correctly. Despite the flights being visible in the locked price section, I am unable to proceed with the payment. It appears that the problem may stem from making the reservation on AirAsia's page managed by kiwi.com. Although the reservation is linked to both the AirAsia and kiwi.com accounts with the same email for some purposes, it seems there is a disconnect for the final payment. Contacting kiwi.com's customer service by phone has been unhelpful, leading me to consider legal action.

Dear Sir or Madam, I would like to inform you that I have booked a ticket from Düsseldorf to Aleppo, Syria. When I tried to check in at the airport, I was unable to do so because I do not have a visa. Therefore, I would like to cancel the ticket and receive a refund. I have been trying to reach you for hours, but unfortunately, no one has been available. I have also sent you the flight details. Please contact me as soon as possible. You can reach me at [redacted]. Otherwise, I will have to take legal action against you.

Today, on 05.09, I didn't board the flight to Alicante due to baggage issues. I quickly bought a new ticket since rebooking was much more expensive. After 15 minutes, I realized I had purchased a ticket for 07.10 instead of 07.09, so I promptly canceled the reservation. Kiwi refunded me only 44 zł. Despite purchasing Kiwi's guarantee, I did not receive the full amount of [redacted].56 zł. I want a full refund, especially as I bought a new reservation for tomorrow. I am going on vacation and everything is paid for, including the return to Poland.

I experienced a flight delay resulting in a missed connecting flight, leading to having to book another flight to reach Cardiff urgently. Despite efforts to arrange a solution with airport staff, I had to incur extra expenses for an alternative route. The airline's mistake caused financial strain through extra flight and taxi costs at the destination. The original flight details are: Booking number: [redacted] [redacted] [redacted], Air France from Rome to Birmingham. I would appreciate discussing this matter; however, calling the American line is inconvenient due to potential high charges. Thank you, Ashleigh Carter.

Dear Kiwi.com Support Team, I am writing to request a refund for the cancellation of my flight booking with the booking number #[redacted]94. I had to cancel my travel plans and would like to request a refund for the canceled ticket. Passenger Name: A.F. Flight Route: Skopje to Stockholm to Umeå Booking Number: [redacted]94 Please provide me with information on the refund process, any associated fees, and the expected timeline for the refund. If you need any additional information or documentation, please let me know. Thank you for your prompt attention to this matter. Best regards, A.F.

Dear Representatives, I am Abdullah Alsalemy with BOOKING NUMBER [redacted] [redacted] [redacted]. I bought a ticket through your company, but there was an error in my email address. This prevented me from activating the online check-in and led to me paying 55 Euros at the airport. The staff advised me to contact you to recover this amount. I will provide the airport receipt and a photo as evidence. Kindly assist me in resolving this issue. Email correction: [redacted] Thank you and Best regards, Abdullah Alsalemy

Last Saturday, on September 8, I made a flight reservation through kiwi.com from Chile. During the payment process, I encountered an issue where the system indicated the payment was unsuccessful, but it was actually processed and deducted from my bank account. Unfortunately, I did not receive a reservation number via email. The only evidence I have is the transaction of $1,[redacted].49 made to kiwi.com. I am reaching out for assistance in resolving this matter promptly. Thank you. Eduardo de Dios J. [redacted] +[redacted]8

Hello, I recently booked a flight with your company from Edinburgh to Malaga, Spain. However, I received a last-minute message that our flight from Edinburgh to Belfast was canceled. Although we were rebooked on the next flight to Belfast at 10am by EasyJet, this means we will miss our connection to Malaga with Ryanair. Can you assist us in rebooking our flight to the next available one? Thank you, Raquel

I had a booking with Kiwi to fly Wizzair from Milan to London Gatwick, but the flight was cancelled last minute. Wizzair couldn't assist, telling me to resolve it and claim. Kiwi initially refused my refund but later admitted fault and promised a refund, removing the booking from their site. However, I can no longer check the refund status or view our conversations. Kiwi lacks contact information, making it difficult to follow up. I'm seeking assistance in obtaining my refund.

Subject: Refund Request for Airline Ticket Dear [Pegasus Airline Customer Service], I am seeking a refund for my return flight from Dusseldorf to Erbil with flight number [redacted] [redacted] [redacted]. A family emergency required my early return as my mother became ill, prompting me to purchase a new ticket, number LQDYBC, for the immediate journey home on the same airline. Enclosed are the pertinent documents, including the new ticket receipt and medical records concerning my mother's condition. I respectfully ask for your consideration in processing a refund for the unused portion of my original ticket due to these unforeseen circumstances. I appreciate your attention to this matter and remain hopeful for a positive resolution during this challenging time. Please inform me if additional information is needed. Thank you for your understanding and support. Best regards, Mohammed Salahaden Abdullah

For processing fees based on the service package, €30 has suddenly been added? Do I have to let you handle the boarding pass for Vueling, or is it better for me to do it myself? You mention that if I don't have a boarding pass, I will be refunded by submitting a receipt... that seems a bit odd! I want them 48 hours in advance; if that's not certain, I'll withdraw my request. Is that the reason for the costs? Regards, Marlie

Hello, I am writing on behalf of the passenger, Gillianno Soekirin Wangsadikrama, to seek a refund for the unused connecting flight from Atlanta to Sint Maarten. The booking number for this flight is [redacted], the ticket number is [redacted][redacted], and the flight number is DL1894. Our original booking was made on September 17, [redacted], through the kiwi.com website. Due to Hurricane Lee approaching the Caribbean Sea, we rescheduled the ticket to ensure the safety of our crew. The rescheduling was done on September 14, [redacted]. However, Gillianno received an email from Delta Airlines in Bermuda stating that the upcoming flight was canceled. He proceeded to rebook his own ticket for a one-way BDA-JFK flight on September 15 via Delta Airlines without informing us, which we believe should have been communicated directly to kiwi.com. Subsequently, on September 15, due to multiple delays by Delta Airlines caused by Hurricane Lee, Gillianno had to rebook the ticket directly with Delta Airlines for a BDA-ATL flight on September 16 (compensated from the old booking) and ATL-SXM flight (paid for out of pocket). Additionally, please confirm if the flight from Sint Maarten to Suriname on October 3 remains unchanged. I trust the provided information is adequate for the refund request. Thank you and regards, Maribel Bagos

Hello, I am writing on behalf of a passenger, Gillianno Soekirin Wangsadikrama, requesting a refund for an unused connecting flight from Atlanta to Sint Maarten. The booking number for this flight is [redacted]12, the ticket number is [redacted][redacted], and the flight number is DL1894. The original booking date was September 17, [redacted], through kiwi.com. Due to Hurricane Lee in the Caribbean Sea, the decision was made to rebook the ticket to an earlier date to ensure the safety of the crew. The ticket was rebooked on September 14, [redacted]. However, there were complications with flights being canceled, which led Gillianno to rebook a ticket directly through Delta airlines on September 15 and 16, covering the expenses personally. Additionally, could you confirm if the flight from Sint Maarten to Suriname on October 3 is still scheduled as planned? Your prompt attention to this matter would be greatly appreciated. Thank you.

Hello, I have submitted a request to edit one of the passengers' names in my booking, but I have not received a response yet. I attempted to reach out to customer support, but every time I click on it, the app indicates that I have no trips, preventing me from contacting you. Could you please assist me? I only require minor changes to the passenger's name and I am eagerly awaiting a response. My booking number is [redacted] [redacted] [redacted].

Subject: Reconsideration Request for Booking [redacted]44 on AirNZ Flight BIWBUH I am reaching out regarding my recent experience with my booking on AirNZ Flight BIWBUH on February 12, [redacted], from Sydney to Christchurch. I received notification that my chargeback request with Westpac was denied, and I understand that your policy states there are no refunds for this type of ticket. On the day of my flight cancellation due to weather conditions and Swiss Port's involvement with stranded passengers, there was confusion with my booking by a Swiss Port employee, resulting in a disciplinary warning for that individual. I am a retired butcher now running an OP Shop for our local church, where we rarely enforce a no-refund policy to protect against misuse, evaluating each situation individually. Although AirNZ has refunded Kiwi.com for the tickets and they were canceled shortly after purchase, I believe my case warrants a review based on the circumstances and lack of malicious intent. I had hoped for understanding and compassion from Kiwi.com considering the unusual circumstances surrounding my booking. My disappointment with the customer service experience has led me to share my story on social media, where I have found others who have faced similar issues with Kiwi.com. I urge Kiwi.com to reconsider their stance on refunds in my case and assist a retiree in need. Thank you for your attention to this matter.

I booked tickets from Venice to London on October 27, [redacted], using Kiwi.com for the Ryanair Flight (0[redacted]) and paid a £56 booking fee. After comparing prices, I found that the fare displayed on Kiwi.com was higher than the official Ryanair website. I am requesting a refund of the £56 booking fee due to this price discrepancy.

Hello, I am Maria Giannouli, and my booking number is [redacted] [redacted] [redacted] for a trip to Sri Lanka booked through the app. I urgently need to modify my booking. I still prefer Kiwi and want to stick to the same travel dates, but I have decided against going to Sri Lanka. As a young solo female traveler, I believe it won't be a suitable destination for me. I didn't consider this thoroughly, and I need to change to a safer destination outside Europe. I really need assistance as this trip is significant for me after four years. How can I either obtain a refund or receive a voucher to use on the site? Thank you for your help.

I recently made a reservation for a trip from Dubai to Lagos through Kiwi.com with Rwanda Air. I booked a two-way trip, from Dubai to Kigali, then Kigali to Lagos, with the return from Lagos to Dubai. After successfully booking, I received an email a few days later informing me that my ticket had been canceled. Rwanda Air contacted me to assure a full refund. Today, on 20th September, I called to inquire about the refund. My reservation numbers and e-ticket number are [redacted] (Mr. GA Adedoyin). I want to clarify that the airline canceled my trip, not me. I am expecting a full refund promptly so I can make alternative arrangements. I appreciate your help in reminding the airline to expedite the refund process. Thank you for your assistance.