Kiwi.com Customer Service Issues

I reserved a Ryanair flight (FR7354) from Dublin to Chania on July 1st, [redacted]. Despite having booking number [redacted]84, I couldn't check in online. I had to check in at the airport, incurring a €55.00 fee, which should be refunded by Kiwi.Com (receipt: HJ4J3D-02). I've attempted to reach Kiwi.com without success.

My booking number is [redacted]. Lynx airline abruptly canceled my flight on July 15, [redacted], at 12:05 am due to a crew shortage. Unfortunately, neither Lynx nor kiwi.com provided any guidance on the next steps. After spending 9 hours at the airport trying to reach them with no success, I am currently on hold with kiwi.com since the flight cancellation. Instead of rescheduling, they are insisting I pay for a new flight. The customer service has been unhelpful, with their only response being apologies. I am seeking compensation for the inconvenience, as I have wasted both money and time. Kindly process a refund for the canceled flight.

Hello, Yesterday (07/16/[redacted]), I attempted to make a flight reservation from Dortmund, Germany to Porto, Portugal. Unfortunately, I mistakenly booked a flight with a stopover in London (Booking Reference: [redacted]3/KW1_[redacted]12) instead of a direct flight. Initially, I tried to cancel the booking, but was informed that cancellation was not an option. Subsequently, I tried to rebook for the direct flight, which proved unsuccessful due to the ongoing refund process for my original booking, which I believed had been completed in your response. When contacting your customer service via phone, I provided the booking number mentioned above only to be told that it does not correspond to an existing booking. I am now unsure of how to proceed in this situation.

Hello, I am writing to address an error in the email I provided for reservation number [redacted]82. Accidentally, I entered [redacted] instead of [redacted] (the same email I am using to contact you). This reservation is for a single flight from Tenerife to Prague, as I am returning to the Czech Republic. I have planned a one-week trip to Tenerife, departing from Prague with flight reservation number [redacted]36, where my email was correctly entered, and I received my reservation and ticket. My name is Voita Handzel, born on September 21, [redacted]. Could you please update the email address for reservation [redacted]82 so I can receive the flight ticket and details via email? I apologize for the misunderstanding and thank you for your assistance. Voita Handzel

Our trip from Catania, flight number SWB15R and NKP56N, has been shifted last minute to Palermo, which is a 3-hour drive away. The email arrived at 8:17 a.m., but the flight departed at 9:55 a.m., making it impossible to reach Palermo on time. I have not received any assistance from Ryanair as they were provided with an incorrect email that I am unable to change myself. My email is [redacted], please update it or contact me.

Hello, I made a mistake when booking a flight from Santa Cruz (VVI), Bolivia, to Montreal, Canada, for 03/09/[redacted]. I wanted to book it for October instead. I quickly canceled my flight, but I have only received a 10€ credit and nothing else. Could you please help me so that I don't have to pay for another flight? Even if it's just changing the dates from 03/09/[redacted] to 02/10/[redacted]? Thank you for your response.

Hello, I had a flight scheduled from Istanbul to Malta, but upon arrival, I was denied entry. During check-in, I provided all the details about my visa and temporary/permanent EU permits as requested. The permit I had should have allowed me to travel within the EU, so it was surprising that the airline accepted it initially and then I was sent back upon arrival. Airlines should be more precise in their checks, which is why we are asked for certain details during check-in. Could you please advise me on how to obtain a refund as this situation was clearly not our fault?

Hello, I was looking at flights from Panama to Brazil today. At 12 o'clock, it appears that a purchase was made for the ticket. I don't want this ticket and cannot make the flight. I did not intend to buy the ticket and need to cancel the transaction promptly as I am not interested. I have been trying to reach out to you since I received the payment confirmation. It has not been more than 10 hours since the purchase. I urgently need to cancel this. Please assist me in canceling the ticket and processing a refund as this was an accidental purchase made without clear understanding. Booking Number: [redacted] Looking forward to your response. Thank you in advance, G.

Subject: Urgent Request for Flight Cancellation and Refund Dear Kiwi Flights Customer Support, I am writing to urgently request assistance in canceling a flight booking made inadvertently today from Panama to Brazil at 12 o'clock. I am seeking a refund for this transaction, as I do not plan to travel on this flight. I want to emphasize that this booking was accidental, and I realized the error immediately upon receiving the payment confirmation. I tried to contact your customer support promptly to address this issue. I am hopeful that this matter can be resolved promptly since it has been less than 10 hours since the booking. Booking Details: Booking Number: [redacted] [redacted] [redacted] I appreciate the service Kiwi Flights provides and kindly ask for your help in canceling the ticket and processing the refund swiftly. Your prompt attention to this matter would be greatly valued. Thank you for your understanding and cooperation. Please feel free to reach out if you need more information for the refund process. Thank you in advance for your help. Best regards, Gal R. [redacted] +[redacted]44

Subject: Refund Request for Inadvertent Flight Booking - Booking Number: [redacted] [redacted] [redacted] Dear Kiwi Flights Customer Support, I am writing to kindly request your assistance in canceling a flight booking that was accidentally made on Kiwi.com. I would appreciate your help in obtaining a refund for this booking. Booking Details: Booking Number: [redacted] [redacted] [redacted] Flight Date and Time: July 25 While browsing flights from Panama to Brazil earlier today, a mistaken click led to the purchase of the ticket mentioned above. The transaction was unintentional, as I did not intend to make the purchase and was not fully aware of the process. Upon receiving the payment confirmation, I realized the error and immediately tried to seek assistance from your customer support team. Although I understand that the ticket is labeled as nonrefundable, I sincerely hope for your understanding in this situation. Given that it has only been a few hours since the booking, I kindly request your help in canceling the reservation and processing a refund. As a loyal customer who values the service provided by Kiwi Flights, I trust that you will consider my request with empathy. I am willing to accept any reasonable charges for the cancellation, or I would appreciate credit for future travel or other suitable solutions if available. I have attached the booking confirmation for your reference and would be grateful for a prompt response. Thank you for your attention to this matter, and I look forward to a positive resolution. Should you require any additional information, please feel free to contact me at +[redacted]44 or [redacted] Sincerely, Gal Raskin [Booking Number: [redacted] [redacted] [redacted]]

I made a flight reservation via Kiwi.com for a Spicejet flight from Kolkata to Delhi with booking number [redacted]03. I received a confirmation from Spicejet for a flight on 16th August at 15:25 with PNR number CF35PQ. However, upon checking the flight details on Spicejet's manage my booking site, I noticed the flight time has been changed to 22:20 and the flight number is now SG8265 instead of SG8264. This 7-hour delay greatly affects my travel plans. I urge for a resolution to ensure I can stick to my original flight schedule promptly.

Good morning, I am still unsure if my flight has been canceled. My booking reference number is [redacted] [redacted] [redacted]. I have already requested a refund as I also purchased insurance for the flight through Beliner Direkt Versicherung. I am simply seeking confirmation of the flight cancellation and would appreciate a refund if possible. Thank you for your assistance in this matter. Kind regards, Alexander Thiedemann.

I recently received a message from Kiwi.com informing me that they received a partial refund from the carrier for a flight I booked for another person, Ms. Asmita Damania. Unfortunately, I am unable to access the flight details to request the refund as I cannot contact Asmita. The booking number is [redacted]41 for a flight from Bangkok, Thailand to Christchurch, New Zealand on December 3 or 4, [redacted]. Asmita was unable to make that flight. The payment was made using my visa card ending in [redacted]. I kindly request that the refund be credited back to my visa card. Please let me know if you need any more information. Thank you for your assistance.

A ticket was booked for me today at 18:00 UTC +2 from Athens to Catania by a friend. The money was deducted from her account, but neither of us received any confirmation via email or SMS, and the booking does not appear in the "My Trips" section on the website. I also noticed additional charges of 1.87 Euro and 9.23 Euro without explanation. Without a booking number, it's challenging to reach out for assistance. As the trip is for August 23rd and tickets are limited, I kindly ask for clarification on this matter.

Hello! I am seeking guidance on how to reschedule my daughter's flight. I am also interested in learning about the associated fees for changing the departure date. The initial flight is scheduled for 4/8 from Geneva at 11:55, arriving at Arlanda at 14:45 with SAS. The new departure date would be 9/8 from Geneva at 11:55 to Stockholm Arlanda with arrival at 14:44 via SAS. My daughter's name is Amanda Jansson, born on April 6, [redacted]. Her ticket's Passenger Name Record (PNR) is 3TLLPU. She purchased a ticket that includes 23 kg of luggage. Your prompt assistance is highly appreciated. Thank you.

I recently canceled my flight and received a refund of 618php on my Kiwi Credit. I had expected to receive half of the amount I paid for the flight, which was php57k. I am reaching out to request an increase in the refund amount due to unforeseen circumstances. I needed to cancel my flight as there was a risky situation involving a layover at San Francisco airport. I tried to secure an expedited transit visa for my connecting flight to Canada for my studies, but was advised by the US embassy that it may not be processed in time for my flight on August 30. I had no choice but to cancel my flight. I kindly ask for your understanding and consideration in increasing the refund for this unexpected cancellation. Thank you.

I made a flight reservation through Kiwi, but while attempting to check in, the system couldn't find any flights associated with the PNR provided or my last name. I'm in a bit of a panic as my flight is scheduled for this evening. I desperately need assistance to check in on my own or at least receive confirmation that I have a seat on the flight. I'm frustrated with Kiwi and won't be using them in the future. Could someone please provide me with the correct PNR and necessary details for check-in? This experience has been stressful, and I feel like this website is not trustworthy as it seems to charge for every little thing, even the check-in process.

Hello, My wife and I are facing a health emergency and need to explore the possibility of canceling our flight. I kindly request your assistance in considering a full refund for our tickets outside the standard guidelines. This situation is urgent as my wife requires an abortion due to complications with her pregnancy. Your understanding and support during this difficult time would be greatly appreciated. Please advise if it is possible to receive a full refund for our tickets given the circumstances. Thank you for your consideration. 🙏

I am writing to address two concerns. Firstly, I made a booking through Kiwi with the booking number [redacted] [redacted] [redacted] for a trip from Budapest to Shanghai and then to Osaka. However, when I log into my account on the website with my email [redacted], I do not see my booking. Could you please ensure it is added to my account so I can access it through the website and app? My second issue is related to the Budapest to Shanghai flight. I am unable to check in as it directs me to 'book in with airline' without the option to do so. Despite my attempts to create an account with China Eastern using the flight details, I am unsuccessful in checking in. How can I proceed with the check-in process for this flight? Thank you, Benjamin

Subject: Missing PNR for Flight Tickets Hello [Company Name] Support Team, I am contacting you about a concern with my flight booking. I purchased tickets through your platform for a trip from JFK to Syracuse but haven't received the PNR (Passenger Name Record) despite making the full payment. My departure is soon, with a flight from JFK to Syracuse in the next 13 h, causing me worry. Since I have a connecting flight to Syracuse from JFK, not having the PNR is disrupting my travel plans. I urgently need your help to resolve this. Please provide the PNR for my flight tickets promptly so I can proceed with my journey smoothly. Thank you for your assistance.