Internet Movie Database (IMDB) Customer Service Issues

I accidentally signed up for IMDB and I would like to cancel my membership and get a refund. I thought the service was free. I was unsure about what services you offer, and since I have ATT for all my needs, I do not require your service. I believe I tried to cancel shortly after signing up, but there must have been an issue. Please cancel my membership. Thank you.

Hello. I am listed on IMDB due to my industry involvement, but I am not a member. Recently, someone has made unauthorized changes to my IMDB page, posting a mostly false biography, including inaccurate details about my career and falsely claiming my death. I am hesitant to join IMDB due to past issues with hacking and identity fraud. While I used to utilize IMDB for work purposes, I am now mostly retired and have not kept it updated. I am seeking advice on how to address this situation, as it is troubling to have false information shared by a fan. Thank you, Mark.

Hello. I work in the industry and am listed on IMDB, but I am not a member. Someone has recently posted a mostly fake bio, including false information about my death and career details on my IMDB page. I am hesitant to join due to past hacking and identity fraud issues. I used to use it for work, but now that I am retired, I find it unnecessary to join, especially considering the added cost. I am looking for suggestions on how to address this situation and correct the false information without joining. Dealing with the fake news on my page is challenging, and I appreciate any guidance on how to proceed. Thank you, IMDB. - M.

Subject: Concern regarding review downvoting on IMDb Recently, my reviews on IMDb have been targeted with excessive downvotes in a short span of time. This pattern of abuse has been ongoing since last year, where even older reviews from classic movies have been downvoted numerous times. This reached a peak last Saturday when 32 reviews received multiple non-useful votes, with nearly [redacted] recent reviews also being downvoted. This ordeal has caused me distress and made me apprehensive about continuing to contribute reviews on the platform. Despite expecting occasional downvotes, this orchestrated mass downvoting feels like stalking and is deeply unsettling. I believe this issue needs to be addressed to protect other users who may also be affected. I am requesting an investigation into the responsible user(s), measures to prevent future abuse, and a removal of the non-useful votes. The intensity of these downvoting attacks has pushed me to contemplate ceasing my participation on IMDb altogether, a decision influenced by the negative impact it has had on other reviewers as well. Thank you for your attention to this matter. Bethany (TheLittleSongbird)

I am currently away traveling for the Holidays and discovered an unexpected $[redacted] charge on my account. Being a single grandmother of 12, responsible for shopping for my family, this withdrawal overdrew my account, resulting in a $35 fee on Christmas Eve. Due to this oversight, my disability deposit is now unavailable, causing me distress and anxiety due to past trauma. I request the subscription be canceled immediately and a full refund issued promptly to avoid further financial strain during this festive season. A clear disclosure of the subscription cost and proactive communication on pending withdrawals would have been appreciated. The lack of transparency has led to this unfortunate situation, prompting me to reach out for a resolution. Your prompt attention to this matter would greatly assist me in providing for my family and salvaging what's left of Christmas. Sincerely, V.C.

I am Ron Winship, and I have two film credits. One is from the movie "Dinner and Driving" directed by Lawrence Trilling in [redacted], and the other is from "Apollo 11 (TV)" in [redacted], directed by Norberto Barbra. Someone has falsely claimed the role of Reporter #2 in the [redacted] production of "Apollo 11 (TV)." I reached out to SAG/AFTRA, but they advised me to ask you to correct this error. Recently, the [redacted] "Apollo 11 (TV)" is being re-released in California, but my film credit has been replaced with someone else's without any reshoots. I have tried contacting the production company with no luck. I hope your intervention can resolve this. Thank you for your assistance. Ron Winship, SAG/AFTRA [redacted]39, Bartender in "Dinner and Driving ([redacted])," Reporter #2 in "Apollo 11 ([redacted])."

I recently discovered a charge of $[redacted]+ from Imdb.com on my checking account for a yearly membership without any prior notification. Unfortunately, this caused an overdraft and my bank penalized me for insufficient funds. If Imdb had informed me beforehand, I could have prevented this issue by transferring funds. I didn't want automatic renewal and prefer to decide annually based on my needs. I would appreciate a solution, a reimbursement of the $38 penalty, and a change to yearly renewal based on my choice. I still want notifications for renewal to avoid accidental cancellations. Please reach out to discuss this matter further. Thank you.

This is my 20th attempt to explain my situation. As a spinal cancer patient, I have been repeatedly charged for a service I never used until today. Despite providing details and requesting a refund for this month's charge of $19.99, no action has been taken. I have been ill and in and out of the hospital, making it difficult to address this ongoing issue promptly. I kindly ask for the refund to be processed and credited back to my card. Your prompt attention to this matter would be greatly appreciated.

I signed up for a free trial with IMDb, but I didn't receive any notice that the trial was ending. IMDb charged my bank account $8,[redacted] automatically, which is a large amount. I just canceled today as I only wanted to test IMDb, thinking it was like Netflix. I didn't actually use it beyond the trial. Can I please get a refund for the unauthorized charge? I desperately need that money back. Bank: Unionbank Philippines Name: J. Delfin Account #: [redacted] Email: [redacted] Skype: me_jeni I appreciate any help in resolving this matter promptly.

Hello, my name is Nikos, and I am a big fan of your site and movies in general. I have my own movie quiz website, megacinequiz.com, where I regularly add questions about films from the beginning of cinema. The inspiration for my site comes from spending many hours on IMDb. I'm reaching out to see if you would be interested in featuring a movie quiz on your platform, perhaps as a happy hour activity to help users enhance their film knowledge. I can provide you with new questions weekly or bi-weekly. Currently, my site has [redacted] questions, with over [redacted] more ready to be added daily. Thank you for considering this, and I look forward to your response. Nikos Grammatikopoulos Thessaloniki, Greece [redacted]

Hello, I was charged £[redacted].31 for my IMDBPro membership despite only using it for one day after purchasing it a year ago. I find this business practice unfair since IMDB did not remind me to cancel after the free trial period ended. This situation feels like a scam to me. You can verify in my user history that I utilized the service only once for a university assignment. I'm a struggling post-grad student and cannot afford to lose this amount of money. Please assist me with resolving this issue. Thank you, Shealin

Hello, I recently discovered that IMDB has charged me for an annual fee without my consent. I am unsure if it was set to auto-renewal, as I did not receive any notification about it, and this has caused a severe issue for me. At the moment, I do not require IMDB Pro services. I am seeking assistance on how to obtain a refund. Thank you in advance, Thomas C.

I am a paid subscriber to IMDBPro, and the site is not allowing me to access certain data included in my membership. Specifically, the "Search and discover" feature gets stuck on "loading recently visited pages" indefinitely. This issue blocks me from researching movies, filmmakers, images, videos, details, box office information, companies, and news. I have encountered messages like "Sorry. Content is not available" or "There was an issue loading this tab" or "ERROR | Oops! We encountered an error loading the data." I have attempted to sign out and sign back in without success. I operate on a VPN with a high-speed internet connection, using a top-of-the-line laptop with the latest Microsoft [redacted] and Windows 11 OS. Despite clearing browsing histories, the problem persists. I would appreciate any assistance in resolving this frustrating issue to fully utilize my subscription benefits. Thank you for your help.

I am trying to identify a movie I watched a few years back. It might have been a Swedish film, but I am uncertain. The movie begins with a man walking a girl home from school, a routine occurrence. However, the plot quickly shifts as the girl accuses the man of having a sexual relationship with her, causing him trouble with both the school and potentially the authorities. The girl's motives behind these accusations remain elusive to me. The film portrays a sorrowful yet poignant spectacle of the man defending himself. The resolution of the situation escapes my memory. The movie concludes with an enigmatic shot in a wooded area at night.

I signed up for an IMDBpro trial on the 12th of April at 8:50PM but was charged for a renewal on the 12th of May at midnight, before the 30-day deadline. I canceled on the same day, but was charged again the next month even after canceling. I never received any reminders or notifications before being charged. This is an expensive service to be charged for when I am not using it. I only used it the first day of the trial. I need a refund for both charges of 19.86 pounds on May 15th and 19.79 pounds on June 13th. I can provide bank statements. My card details are: P F LAGEIRO MARQUES Visa Debit Last 4 digits: [redacted] Expiration date: 02/26 Billing address: M6 6GW Contact me at +[redacted]9 or +[redacted]52. Thank you, Patricia Marques

Hello, I am requesting a refund for the PHP 1,[redacted].46 charged to my Visa Savings Account recently. I signed up for an IMDBPro Individual Monthly Subscription last May after receiving a free month offer via email. The free subscription expired and I was automatically charged upon renewal, which I did not intend to do since I initially only subscribed because it was free. I canceled the subscription promptly upon being charged. I kindly ask for your understanding in approving my refund request considering my status as an undergraduate film student and the financial impact given the current inflation in the Philippines. Thank you, and I look forward to your response.

I have attempted several times to leave a review for a movie. Following the website's directions to write a review led me to a blank screen each time, preventing me from completing the process. It seems like they encourage reviews but do not let users submit them. I would appreciate guidance on how to successfully submit a review or an explanation for this contradictory policy.

As a student/actor in Japan, I recently tried IMDb Pro's free trial seeking acting opportunities, but found little value due to my location. Despite trying to cancel before the trial ended, I was still charged $[redacted].99 USD. I'm worried and disappointed by this as I didn't plan to continue after the trial. Please consider my request for a refund to resolve this matter swiftly. Thank you, Takahashi.

I have an IMDb Pro account and I just added my short film "L'Engrenage." I am facing issues trying to fill in the actor information as I am blocked by notifications indicating that the actor already exists, and I am unable to add their role, etc. Every time I try, green prompts warn me that the name already exists and I cannot add it. The problem is that the actors were automatically filled in, and I can no longer edit their profile in relation to my film. How can I fix this? Or at worst, how can I cancel them and start over from scratch? Thank you for your assistance.

Hello! I'm Becky N., a college student at Chapman University. I thought I had a free student subscription to IMDB Pro, but I was actually charged $[redacted] for the yearly subscription. I never use this service and I'm in need of a refund quickly. Being a broke college student, I cannot afford this service. Your assistance is greatly appreciated. Thank you.