Instagram Customer Service Issues

Hello Instagram, my name is Damla Ozgan. I have been trying to reach out to you for a while now, as I am very concerned about my account not working. This issue started 3 days ago. I cannot see any photos, messages, or anything else on my account. I have reported this problem numerous times, but no action has been taken. I have attempted to find a solution by searching online, but nothing has been effective. I have tried deleting and re-downloading the app multiple times, yet I keep receiving an "error occurred" message. I even tried creating a new Instagram account, but encountered a "signup error" message. I believe there might be a misunderstanding, and I kindly request your assistance in restoring my original account. Please contact me at the email address linked to my account: @[redacted]

On either 6/30 or 6/31, my account was disabled. When attempting to log in, an error message appeared stating I had not followed community guidelines. This is confusing as I have always complied with the rules. Clicking "ok" or "learn more" did not respond when tapped, leaving me stuck on the screen. I tried on different devices with the same result. Despite reaching out to Instagram multiple times for support, I have not received any assistance. With 10.4k followers, sharing my car photos is my passion. Building this following has been a long and hard journey, and having to start over would be devastating. The situation has caused me significant stress and frustration. I am eager for someone to reach out to help me resolve this matter.

Hello, Instagram. I am facing an issue with my account security. My Instagram has been hacked for over a week now, exposing my followers to false bank scams. Despite sending multiple emails, I have not received any assistance. The hacker changed the email associated with my account, making it impossible for me to reset my password. This breach in security is concerning as the hacker now has access to my conversations and is manipulating my followers. I hope for a prompt resolution as this situation has been ongoing for almost a week. My Instagram handle is rashrash10101. The email I initially used was [redacted], but I later updated it to [redacted] I first created my Instagram account years ago on an iPhone without a phone number. I later linked my phone number, which is [redacted]. Your attention to this matter is greatly appreciated.

Hello team, I am Sabareesh S., an official partner of the Clovia website in India. My Instagram page "lingeriedestination" has been falsely reported. I have worked hard on this page for the past three years. Kindly assist me in recovering my page from the Instagram team. I can provide proof and consent from my shoppers to verify that it is a genuine account and not spam. Thank you for your help.

I am experiencing issues accessing my account @adoreee with the username Shyra due to suspicious log-in attempts. If Instagram does not improve its account security with features like email verification for code authentication, many users may choose to stop using the platform, leading to revenue loss. I urge Instagram to address this issue promptly to prevent further frustration and potential user boycotts. I request a swift resolution to this matter to avoid any escalation.

Dear Support Team, I am reaching out regarding the deactivation of our Instagram account, @thegallerystreetwear. We sincerely apologize for any breach of terms and assure you that this will not occur again. Please advise on the necessary steps to reactivate our account, as we have a substantial community of over 87K followers. We appreciate your attention to this matter and look forward to your guidance. Warm regards, TGSW©️

I attempted to create an account on the app, but only managed to create a username before being prompted to log in again. When I tried to log in with the same email, it stated it was already in use. When attempting to log in on my computer, it indicated no account was associated with that email. After trying to log in through Facebook, it revealed that my account was disabled for breaching community guidelines and advised me to follow recovery instructions sent to my email. The process involved submitting a photo with a code and account details. Despite following these steps, I have not received a response or seen any changes. I wish to have the account deleted for a fresh start or repaired to enable its use.

Hello, I am writing on behalf of vaping360.com to address a concerning issue. Our Instagram account, with 40,[redacted] followers, has been disabled due to a misunderstanding regarding a picture we posted. The image, featuring a JUUL product, was created in-house by our photographer. Despite providing evidence that the picture is our original work, Instagram has not been responsive to our appeals. Their only explanation cited safety and security reasons without offering specifics. We take Instagram's guidelines seriously and are perplexed as to how we may have violated them since we have always adhered to community standards. This issue is the first instance where we have faced any account restrictions, making it even more frustrating. We are eager to resolve this matter promptly and have our account reinstated. We are committed to complying with Instagram's policies and hope for a swift resolution to this misunderstanding. Thank you for your attention to this matter. Kind regards, Adrian Blaj Media Executive at vaping360.com

My username was altered and all my posts and messages have been deleted. I promptly reset my password upon discovering the issue. Nevertheless, I am now seeking assistance to recover the lost content and messages. Additionally, I am interested in identifying the perpetrator of this breach. Although my account is accessible again, the missing content remains unresolved. I am disappointed with the lack of support from customer service on IG. This should have a straightforward solution. Thanks, Beau

I created my account @krupanshi_sk some years ago, but I have forgotten the password and never linked it to an email. I initially used my phone number to create it, but that number is no longer under my control. I now use the @_frost_fairy1432 account and wish to delete the old one, but without access to the original phone number or email, I am unable to do so. I can provide a picture for verification if needed. Please assist me in recovering my old account as I am in need of help. Thank you for your attention to this matter.

I am experiencing difficulties activating my shoppable Instagram feature. I have a business account and my Facebook page is linked to my Instagram account. I also have a catalog connected to my Instagram account. However, when attempting to add the shop, it indicates that it's not available on my account. I logged into Facebook to troubleshoot and confirmed my products are in the catalog manager, offering me the option to set up Instagram shopping. After trying to connect a profile, I encountered a popup showing an account named Ecoriginals~Byron Bay Nappy, which seems to be my company, but it states it’s not eligible for Instagram Shopping. When I tried to link a new business profile, Instagram mentioned the profile is already connected. I am unsure how to proceed as everything seems connected correctly, but the account displayed is deemed ineligible. Any guidance on how to make this account eligible would be greatly appreciated.

My account has been disabled, and although the email states I violated the terms of service, I do not understand the exact reason for deactivation. My account is family-friendly, unlike others that are still active. I did not receive any prior warnings as the email mentioned, and I will continue to appeal this decision until my account is reinstated. I do not post nudity, impersonate others, or engage in harassment. My content focuses on family adventures and positivity. Having faced bullying and harassment in the past, my account is a safe space. I request further clarification on why my account was disabled without warning. Thank you for your attention to this matter.

I'm frustrated with my experience on social media platforms like Instagram and Facebook. Every time I've encountered scammers, seeking help through the provided forms has been ineffective, leaving me feeling stuck. I want to delete all my accounts due to ongoing issues. The password reset process has been a challenge, especially as I have separate accounts for mobile and desktop versions which complicates things. I can't seem to keep track. Communication with a real person seems impossible. Please assist me in resolving these issues, as following generic instructions has not yielded any results in the past.

Hello. I encountered an issue while attempting to set up an Instagram account. Upon trying to log in for the first time, I was notified that my account was disabled for violating Instagram's terms of service, despite not yet accessing the account. I provided my email address, [redacted], chose a username (initially unavailable), and used the generated username "peterdrew8." The password created included numerals, uppercase and lowercase letters, as well as special characters like @ and *. The account creation process seemed successful until I received the disabled account message either immediately or upon initial login. Despite the lack of phone support and difficulty finding Instagram's support channels, I'm uncertain whether to abandon this account creation attempt or seek assistance to have the account reactivated. Any guidance on this matter would be greatly appreciated. Thank you. -P.D.

Hello, I need to address an issue, I am the owner of the @_humorverde_ account that you disabled this morning. Primarily, no reason has been provided for the account's deactivation, and the opportunity to indicate it could be an error was not given. It is unclear what transpired, and if any community guidelines were breached (unintentionally), I apologize; however, I am unsure of the specific rule that was violated, as my account is not just for memes but an essential part of my livelihood. I have various partnerships with brands, including one with JanoFilters (@janofilters), where they send me products nearly every 10 days in exchange for promotion on my now disabled account. With The tree cbd (@thetreecbd), I rely on them for income through a contract where I receive a percentage of sales made via my link shared on the account. That's why I'm reaching out to you, to assist me in resolving this significant problem. If the mistake was mine, I vow to strictly adhere to the rules to prevent a recurrence. This is a critical error that could have severe consequences. Please help me restore my account. Thank you for your time; I await a prompt response.

Hello, I am facing a serious issue with my Instagram account. Unfortunately, it has been hacked, and the recovery process has become extremely challenging due to my inability to remember the associated email address and phone number. I am willing to provide any necessary information to verify my ownership of the account under the username barak_alfalchawy. The hacker's actions are causing significant harm to my account, so I am reaching out for assistance in reclaiming access. The email linked to my Instagram account is [redacted] Thank you for any help you can offer.

I am the sole owner of www.Vapnsmoke.com. I set up my Instagram on my Android and my Gmail account about a year ago. My eBay store, Flashpros, also known as Vapnsmoke, is under my ownership. You can verify this information on www.whois.com. I have been reluctantly dealing with James Lee's involvement on the site, hoping to increase business. We had an agreement not to change passwords, but he recently has caused issues by taking control. I have not been able to access my accounts fully and need assistance to regain control. Kindly contact me at [redacted], [redacted], or [redacted] James has caused disruptions and hindered my ability to move forward with advertising on Instagram. I have invested a significant amount of money and time into Vapnsmoke, and I am in desperate need of resolving this situation promptly. Thank you for any help you can provide in this urgent matter. - Howard G. Monkarsh, St. Petersburg, Florida.

I'm looking to create a new Instagram account for my blog "Still Not Broken," but I encountered an issue when I tried to register. Despite never having had an account before, it seems my information was used to open one, resulting in it being disabled for alleged banned activities. I am worried about potential fraudulent activity. I have a Twitter account that I rarely use, which hasn't had any issues. I have received a log from Instagram regarding this incident dated 7/16/[redacted] at 9:24 am, showing suspicious activity. Any help in resolving this matter and clearing my information for reinstatement would be greatly appreciated.

I have attempted to reach out to “Support” through the app twice but have not received a response yet. I am hopeful that posting here will help me resolve this issue. I manage two Instagram accounts: @lologrubbs and @Kimballtravel (my business account). I am rebranding my business to Lauren Grubbs Travel and need to change the @Kimballtravel handle to @laurengrubbstravel. Despite creating @laurengrubbstravel previously, it seems to be linked to my @lologrubbs personal account. Whenever I log in, it directs me to @lologrubbs instead of opening the @laurengrubbsravel page. I aim to remove @laurengrubbstravel from my personal account and rename @kimballtravel to @laurengrubbstravel. I have struggled with this for months without any response from Instagram. Your assistance with this matter would be greatly appreciated. Thank you, Lauren

Dear Support Team, I am Esther Turay, and I am reaching out to inform you that my Instagram account was disabled on 15/7/19. I am uncertain about the reason for its deactivation. Despite my numerous attempts, I have been unsuccessful in recovering it. I believe that my account was falsely reported multiple times by someone who holds animosity towards me. I assure you that I have not breached any guidelines. This unexpected event has deeply upset me, as both my main account (@Estherturay_) and private account (@theeshayspriv) were disabled consecutively. I implore you to assist me in restoring my accounts promptly as this situation is incredibly distressing. I have made efforts to contact Facebook support to communicate with Instagram, but the assistance provided has been unhelpful. I have not engaged in any misconduct that warrants the deactivation of my account, and the support received thus far has been inadequate. I have encountered challenges when attempting to engage with Instagram support through live chat. Despite trusting someone to help me, they betrayed my trust by blocking me. I appeal to you to rectify this situation and reinstate my accounts. The effort I have invested in establishing my online presence has been jeopardized, and I sincerely hope for a positive resolution from your end. Your prompt response will be highly appreciated. Thank you for your attention to this matter. Sincerely, Esther Turay