Instagram Customer Service Issues

Dear community members, I would appreciate any assistance you can offer. Recently, my young child inadvertently deleted a cherished photo from my older child's Instagram account. As a concerned mother with access to the account in question, I am seeking help to recover the photo. My teenage daughter, who is on the verge of high school graduation, shared a beautiful picture with her closest friends. The post garnered numerous likes and comments, making its disappearance particularly distressing for her. If anyone has advice or solutions on how to retrieve the missing photo along with its interactions, I would be immensely grateful. Thank you in advance for your support. Sincerely, A distressed mother caught in an unfortunate situation. Note: If necessary, I can share my daughter's account details securely through email.

Dear Instagram, I am Jasmesha F. and my Instagram account, iloveyoursoul33, was hacked by Xemillia_JacksonX, who is pretending to be badgirlriri. This individual appeared as a follower without my consent and has been cyberbullying me. I believe the person behind this account is actually Rihanna Fenty. I have reached out to Facebook in the past regarding similar issues, but received no help. I have evidence of the cyberbullying and harassment dating back to [redacted]. Can you investigate this and take action to stop this behavior? I need your assistance to protect my privacy and safety online. Please contact me at [redacted] to discuss this matter further. Thank you.

Dear Sir, I am seeking assistance as my sister's account was hacked yesterday and the hacker is now blackmailing her. He is also misusing her account. My sister was using Instagram with a mobile number linked to her account, but the hacker changed this linked mobile number and her account ID. The new ID is now _x_pooja_ instead of p2._patel. We are unable to reach Instagram's helpline for support. Please help us address this issue and remove the compromised account. I can be reached at [redacted]. Thank you.

I want to report a cyber romance scam involving a Nollywood Nigerian actor named Mike Ezuruonye. There are over [redacted] fake accounts of him on various social media platforms like Instagram, Twitter, and Facebook that are being used to scam women. These fake accounts are run by scammers who blackmail victims, including sending explicit photos and coercing vulnerable women into giving them money. I have started a group to help victims and have already saved many from falling victim to these scams. We need to investigate and remove these fake accounts from social media to stop this crime. I have evidence against Mike Ezuruonye and have been a victim myself. It has been seven months, and I am eager to see action taken to address this issue. Thank you. Best Regards, Sandra Seaton

I want to bring attention to the issue of multiple fake accounts impersonating Mike Ezuruonye on social media for the past 6 years, scamming women globally. Numerous vulnerable individuals have fallen victim to these fraudulent activities. It is crucial to investigate and address the prevalence of these fake accounts. Victims are seeking justice and the immediate removal of both Mike Ezuruonye and the fake accounts from social media platforms. To find more evidence and support for this cause, please visit Sahara Albany, Victims Unite, and Diva Scam Squad. I am committed to raising awareness and ensuring the safety of women online. Thank you. Sincerely, Sandra Seaton

My Instagram account was recently compromised and the hacker changed my password, email, and username. I have been unable to regain access to my account, even after attempting to reset the password. I suspect it might be the individual who now has my old phone number. Despite reaching out to Instagram's support team multiple times, I have not received any assistance. My original username was domoswaffles, but it has been altered to wes_8197_damien. I have also reported the new account, but no action has been taken yet. I am concerned about the security of my personal information on the account.

I need assistance with logging into my business Instagram account on the computer. I initially created a personal Instagram using my business email and later connected it to my business account. However, I linked my business Instagram to Facebook for page connectivity, using the same business email for the Facebook login. While both accounts are visible on my phone, I cannot access the business account on my computer where my business images are stored. When attempting to reset the password for the business account, I receive a link on my phone that only allows access to the app, not the password reset. Instagram requires the old password for a password reset, which I am unable to recall and verify. This issue is preventing me from accessing my business account, and the process seems to have a glitch. Your help in resolving this matter would be greatly appreciated.

Dear Instagram, I recently created a new account accidentally using the same email address as my existing one. After realizing my mistake, I disabled the new account. However, upon attempting to log back into my original account, I was met with a message about a suspicious login attempt. I followed the instructions in the help center to change my password, but I am still unable to access my account despite resetting the password. I believe the issue may be due to having the same email on both accounts. When trying to change the email following the provided link, I am prompted to edit my profile, but since I cannot access my account, I am unable to do so. I kindly request that you unlock my account or provide a functioning link to change my email. Your prompt assistance would be greatly appreciated as this situation is quite frustrating. Kind regards, Edel Gallagher

I have been using Instagram for a year, regularly going live almost every week or every month. However, for the past two to three months, I have been experiencing issues with my live streams. They abruptly end after only 10 to 15 minutes, and sometimes they pause and end after just one minute. This is very frustrating as going live is an essential way for me to communicate with my followers. I would appreciate it if this issue could be resolved so I can continue engaging with my audience seamlessly. Thank you for your assistance.

Hello, my Instagram account got hacked. Here are the issues I'm facing: - My username changed from leonarajimenez1 to heksedx. - The dashboard shows [redacted] posts, but in the feed, it says "no posts yet," which is confusing. - The recovery information has been altered by someone or a bot. Before the hack, my account details were: User: Leonora Jimenez Phone: +[redacted] [redacted] Email: [redacted] Please check your records for verification. Additionally, my Instagram account is linked to a business account through a Facebook fan page, which has now been unlinked. In the Facebook dashboard, the Instagram account no longer appears as logged in. Normally, when recovery information changes, an email is sent to notify the account holder, but I didn't receive any such emails. Also, the number of followers and following displayed as blank.

Subject: Urgent Help Needed to Recover Hacked Instagram Account Hello Instagram Team, My name is Lorenzo Stefanini, the owner of South Parade LLC, and I am reaching out regarding a serious issue. Our company's Instagram account (South Parade Clothing) has been hacked by someone named issac_1520__scotty. If you check our Instagram page, you will see that it has been taken over by this unknown individual. Earlier today, at 2:16 PM, we received an email from [redacted] (our associated email) stating that our password was changed. Shortly after, issac_1520__scotty gained control of our South Parade Instagram account. We tried to reset the password following the instructions in the email, but received a message stating that our account name and associated email do not exist. Our business heavily relies on our Instagram account, and having it compromised puts us at risk. We urgently need your assistance in reclaiming our account and removing this unauthorized person. Our account has always been linked to [redacted] Please contact us at [redacted] or [redacted], or by phone at +1 [redacted]. Your prompt help is greatly appreciated. Thank you, Lorenzo

I had trouble accessing my Instagram account. Usually, I log in through Facebook, but this time a different Instagram account was linked to it. When I tried to reset my password, the email went to a different account. If I tried to log in with Facebook, it created a new Instagram account. Finally, I found out that my Instagram account was deleted for allegedly violating terms and conditions, which I didn't do. How can I regain access to my account?

Hello Instagram Team, My account was disabled on Sunday, May 27, [redacted], at around 11AM. The reason given was a violation of terms, which I am certain I did not do. I have always used Instagram respectfully and never intended to harm others with my posts. It is disheartening to lose the account where I put in so much effort to connect with friends and grow my online presence. I miss the interactions with my online friends and the opportunity to see my account flourish. I would appreciate a prompt response to resolve this matter. Thank you for your attention to this issue.

Hello, As a new entrepreneur for Neiman Marcus, I am seeking assistance in targeting online shopping enthusiasts interested in luxury retail items. I've identified Instagram as a platform that can help promote my products. However, I need clarification on the pricing and payment schedule in USD for Instagram promotions. My budget is $[redacted] or less monthly to attract luxury shopping audiences in the US to visit my page for orders and inquiries. Can you confirm if this is achievable? Regards, B. Washington

I have encountered a significant security concern - my account was accessed by an individual in Italy while I am located in New York. I have taken steps to address the issue by changing my password, removing the added screen name, unfollowing unauthorized users, blocking suspicious followers, and deleting the phone number that was added to my account. The person who accessed my account seems to have made an unintentional error as they have a collection of over 3,[redacted] legitimate posts. I am reluctant to delete my account as I now wish to continue using it. It is problematic that the individual provided my email address, making it challenging to contact them. Although I could call the phone number they added, I am hesitant to incur international call charges to reach the person who compromised my account, especially if it was accidental. I intend to enhance my security measures with two-step verification, but it is essential for the platform to investigate and address this significant security breach.

Hello Instagram Team, I hope all is well. I am facing a problem with my Instagram account. After moving from Venezuela to Argentina and getting a new phone number and device, I cannot log in. The app sees it as a suspicious activity. Unfortunately, the security code is sent to my old Venezuelan number, which I can't access. I seek guidance on the steps required to recover my account. Recovering my Instagram account, bgnzlz, is crucial to me. I am prepared to provide any necessary information to verify my identity. Thank you for your assistance in advance. Best regards, Barbara

I need help recovering my Instagram account. It is currently showing under another person's name, Colby_3345_roderick, but all my pictures and friends are still there. My profile picture and name are correct, but it's linked to a new account with my email. I want to merge the accounts to retain my photos and friends with my original username, Tweety12402. I am located in the USA. Please assist me in resolving this urgently as I need to access my account and update the password. So far, I have been unable to reach anyone by phone for help. My email is [redacted], and my name is Stacie Galarneau.

My Instagram business account @beautybroker has been disabled for four days now. I have been reaching out by email and messages to appeal the disability. I recently discovered that one of my employees, who managed our social media, posted unauthorized photos which may have triggered a warning that I did not see. I entrusted my employee to adhere to all terms, so this situation is troubling for my marketing and consulting platform. Our clients and followers heavily rely on our Instagram page for education, guidance, and patient safety. The absence of the account has led to a significant drop in client correspondence and breached contracts with multiple clients. I have let go of the employee responsible and will personally oversee the page moving forward to ensure compliance with all guidelines. Your assistance in restoring my account would be greatly appreciated.

Hello, I am experiencing an issue with my Instagram account. On May 31, [redacted], at 4:18 AM, I updated my email from [redacted] to [redacted] Although I confirmed the new email, it has not been reflected in my profile. Instagram is requesting verification through my old email, which I no longer have access to. I have already linked my account to Facebook. I am requesting for my email to be changed to [redacted] or my phone number to be updated to +[redacted]37. Could you please assist me in resolving this issue as I would like to retain my account? I am prepared to answer any additional questions.

Hello, I would appreciate your assistance with an issue that has been troubling me. I had an Instagram account which I deleted. Recently, I created a new one using the same phone number. Upon checking my blocked users, I noticed that a user I had blocked on my previous account was only partially blocked on my new account - restricted from accessing my websites and videos. I did not manually block or search for this individual. Could this issue be related to having the same phone number attached to both accounts? I am extremely confused about how this has occurred and would greatly appreciate your insights. This situation is causing strains in my marriage, so a prompt reply with a solution would be invaluable. Thank you, Cati W.