Instagram Customer Service Issues

I am no longer receiving notifications for direct messages on my account across all devices, even though I was until the morning of 5/28/18. I have verified that notifications are correctly set up on both my phone settings and Instagram settings. I have attempted to resolve the issue by restarting my phone multiple times and reinstalling the app, to no avail. It's concerning because direct messages are my main way of communication with a few friends, and the lack of notifications is causing delays in our conversations. Other users can receive direct message notifications on my phone, ruling out an issue with the device itself.

Hello Instagram community, I've been on this platform for a while, experiencing issues with accounts impersonating Amanda Elise Lee. These accounts are part of a scam involving money transfers via Western Union. They request sensitive information such as bank details and iTunes cards. I suspect many of them are based in the Middle East. I've confronted some during video chats, leading them to block me. They deceive users by asking for money through bribes using the Hangout app. I've unfortunately been scammed multiple times. This situation is unfair to all Instagram users, including myself, who have left kind comments on Amanda's posts only to be manipulated. We need to collectively address this issue to protect the community from financial exploitation and impersonation. Thank you, Instagram.

I have come across multiple fake accounts on Instagram impersonating Amanda Elise Lee. These accounts are tricking individuals into participating in fraudulent three-way transactions involving Western Union. They either lure victims to Hangouts to conduct these transactions or request important documents to commit theft. They also coerce people into purchasing iTunes cards or providing credit card details. This scammer has targeted me as well, and I have documented the incidents on my Instagram profile. I suggest investigating these activities on Hangouts or seeking help from Google support. I am frustrated with this individual's deceitful actions and hope that the necessary steps are taken to address these issues on Instagram. Thank you for your attention to this matter.

Subject: Help Needed to Recover My Instagram Account I am reaching out for assistance with recovering my Instagram account, which is linked to my old Hotmail email address that I am currently unable to access. I have tried various methods to recover the email account without success, leading to it being blocked. Unfortunately, I am in a situation where I need to access my Instagram account for work while traveling. I am willing to provide any necessary verification to prove that the account belongs to me. I can provide a copy of my passport with matching name and date as my account, as well as share my business contact information on Instagram, which includes my current German phone number: +49 [redacted]1. I am hopeful that there is a solution to this problem and I am ready to cooperate by answering any questions needed to verify my identity. Thank you for your assistance, Francesco Cozzarelli

Hello, my name is Rania. I have been trying to reach out to you regarding some issues with my Instagram account. I have been using the app since July [redacted] on an Android tablet, experiencing no problems until recently. On Wednesday, I encountered difficulties logging in from Safari due to lack of phone space. During this login attempt, I received an unusual login notification around 1-2 pm. Unfortunately, I no longer have access to the associated phone number or Yahoo email, as it is an old account and the password has been forgotten. The email I believe is associated is [redacted] and the phone number is [redacted]. I suspect my account was hacked on April 14 or 15, [redacted], most likely through my Facebook account. The hacker changed the linked Yahoo email to gain password control, then altered it back with a slight variation. All 20 of my posts were deleted. I previously messaged you from a different email, but created this one for future contact when my Instagram is recovered. To verify my ownership, I can provide the password "Pizza?32" and describe the missing photos, including a lone message conversation. The account's previous username was rxnxa_23, changed to rxnxa_2 by the hacker, and the password they provided was Mama123 before I was disconnected.

Hello, I have an issue with accessing my Instagram account. My handle is nara1101. I recently switched phones and haven't used the account for a month. I forgot my password and changed my phone number two months ago. I tried to recover my old number from Sprint without success. Instagram keeps sending the reset code to my old number, [redacted], which I no longer have. I thought my account was linked to my email, but it seems not. I couldn't find a solution in the help center. My name is Anara M., and my new phone number is [redacted]. Can someone assist me in resolving this matter, please?

Hello, my name is Sujya Camp, and my Instagram account name is sujyasan. Yesterday, after I posted a picture, I logged out of my account. When I tried to log back in, I was unable to do so. In the past, when I couldn't remember my password, I would request help and receive a text with a link to regain access to my account. I have been trying to get assistance since yesterday, and I even sent a code along with my picture this morning as instructed, but I have not received a response. I'm concerned that my account may have been hacked. Please contact me at [redacted] or email me at [redacted] Thank you. Sujya Camp

Hello, my name is Anara Murzabaeva. I used my Instagram account Nara1101 on my old phone for a long time. I recently changed my phone number after using the same one for four years. I forgot that my Instagram was linked to that old number as I thought it was connected to my email, [redacted], since I reset my password through email. After not using Instagram for a month, I tried to log in on my new phone. It prompted that the password was incorrect and when I tried to reset it, the link was being sent to my old number, [redacted], which is no longer in use. I contacted Sprint, and they mentioned that I couldn't retrieve the old number as it had been canceled for two months. They explained that I could only reclaim it within 30 days after cancellation. Can you please update my Instagram to my new number, [redacted], or my email, [redacted], so I can reset my password and access my account? I am willing to provide any necessary proof. Thank you for your assistance. I'll be waiting for a response. User name: nara1101 Country: USA Name: Anara Murzabaeva

Hello, I'm having ongoing issues with my business page, "abbeboo," which has about 29k followers in the US. The problems include missing buttons like the "view insights" button, incomplete analytics particularly on "profile views," and followers reporting not seeing my posts resulting in a significant drop in viewership. Videos which used to get 20-30k views now only reach 3k, and picture likes have decreased from [redacted]-[redacted] to around [redacted]. It seems like my viewership is being restricted after reaching a certain number of views. Additionally, my Instagram app keeps crashing despite reinstalling. I'm hoping for assistance with these issues. You can contact me via email at [redacted] or [redacted] Thank you in advance, Abbe

Hello, I am reaching out regarding the decision to deactivate my old Instagram account, which I have been using for four years to advertise my business. I offer party equipment rentals like slush machines for events and kids' parties. I'm unsure why my account was deleted as I have reviewed all the terms and conditions and believe I haven't violated any. It's possible I added too many people in a day while promoting my services, and if that's the issue, I apologize and won't repeat it. However, this deletion is negatively impacting my business since I have pending inquiries on the platform. Reinstating my account would be greatly appreciated, and I am willing to comply with any rules going forward. I'm unsure why this action was taken, and I would be grateful for your assistance. Thank you.

My account yzbob1 has been compromised by Russian hackers. I'm puzzled as to how they managed to change my email without any notification reaching my inbox. Regardless, I am determined to regain control of my account and will not tolerate someone pretending to be me online. Please either restore my access or delete the account entirely. Resolving this matter is vital to me, and I urge you to improve your support system to handle such situations more efficiently. A quick online search reveals many others facing similar challenges, highlighting the need for better security measures. Your prompt assistance in this matter is greatly appreciated. Looking forward to your response. Sincerely, Bobby.

To Whom It May Concern, I would like to bring to your attention that I have two separate accounts on the social media platform under the same email address, [redacted] I created the second account with the username "the_munro_diary" after temporarily disabling the previous account with the username "ms.munro". On May 13, [redacted], I discovered that my previous account, "ms.munro," was hacked, and unauthorized posts were made. Myself and two friends reported this to Instagram, and I went ahead and permanently deleted the compromised account. However, following the report, Instagram temporarily disabled my current account, "the_munro_diary," which I am eager to reactivate as soon as possible. I attempted to provide the necessary identification through the provided link, but encountered difficulty as the site kept rejecting the jpeg files I uploaded to the help center. I am facing challenges in submitting the required documents to Instagram for my account reactivation. I kindly ask for guidance on the next steps to resolve this issue promptly. Warm Regards, Tanja

My Instagram account, @the_bipolar_barbie, has been hacked and deleted incorrectly. Many other users have experienced the same issue recently. I was using the app to thank my 75k followers for their support in my mental health journey when I was suddenly logged out. Despite trying multiple reset attempts, I received only error messages. After going through the troubleshooting process and submitting ownership proof, I have not received any help. Due to past hacking and stalking incidents, my account is essential for my brand and business as an author, speaker, designer, model, and artist. I am frustrated and would appreciate a prompt resolution to this problem.

Good Morning, My name is Niklas Franke, and my account used to be "nikoio27" with the email address: "[redacted]" It has now been hacked! The account name is now "merlin_2327__keven" with a Russian email. I have pictures to send via email to show this. I tried to reset my password, but I received an email this morning saying that my password has been changed to a Russian email. I need help or to be connected to a German support team. I have pictures showing my account with my name Niklas Franke, but the wrong account name "merlin_2327__keven." It should be "nikoio27" as I mentioned. I also have a picture showing the Russian email after trying to reset the password with the wrong account name. Please assist me as soon as possible. Best regards, Niklas Franke P.S.: I have more pictures to prove that the account was mine and has been hacked! Sent with the GMX Mail App

I am seeking assistance with my Instagram account. I recently lost access to my old email and set up a new one, which I then made my primary email on Instagram. I also changed my outdated phone number, but after the confirmation email for the new number was sent, I realized it still showed my old number. I cancelled the change, and Instagram blocked my account for suspicious activity, prompting me to verify through email or phone number. However, the verification options provided were both incorrect, leaving me unable to access my account. I kindly request your help to update my email and phone number on my Instagram account to resolve this issue.

Hello, I am Khaled, the owner of account a1940b, which holds historical significance. I have a keen interest in collecting old items, particularly World War 2 German memorabilia. I want to clarify that my collection is solely for historical purposes, without any political affiliations. I share my collection on Instagram with disclaimers stating my stance against racism and politics, focusing solely on history. Unfortunately, my account was disabled three days ago. I am willing to refrain from posting German flags in the future. However, I urgently need access to my account as it contains valuable information and insightful comments from experts. I hope for your understanding and assistance in resolving this matter. Best regards, Khaled

I have had my bridal store's Instagram account for 4 years under the username "Blushingbrideon17." Suddenly, about a month ago, the username was changed to "nolan_6068__harlan," which I do not recognize. I am unable to access my account even though the unauthorized user is not posting on it. I have followed Instagram's account recovery steps without success. When I try to reset the password, it prompts to send the reset link to a foreign email ending with .ru, which seems suspicious. I have attempted to reach out to Instagram/Facebook for help, but have received no response. With the frequency of hacking incidents, it is crucial for me to regain access to my account. Julie D.

Hello! I've noticed that after the November update, my Instagram account no longer has poll stickers and sliders in stories. I've eliminated it being a phone problem by testing it on an old iPhone 6 with the latest Instagram app, which also lacks these features. I suspect it's an account-related issue. I normally use a Pixel 2 with the latest Android version. Hoping for a quick resolution to this issue. Username: @_mev___

Hello, I'm Pietro Lungarini. Recently, there has been an influx of accounts on Instagram attempting to steal my identity. It all began a few weeks back when the first fake accounts emerged. I followed your guidance and reported these accounts via phone, leading to their bans. However, the issue persists as more similar accounts are emerging rapidly. Some even have thousands of fake followers, mirroring my own follower count. This situation is causing confusion among my clients who are unsure which account is authentic. Despite my assurances, the problem persists, impacting my credibility and reputation. Here are some examples of the accounts trying to impersonate me on Instagram: [redacted] I fear that if this continues unchecked, I may have to delete my Instagram account. My genuine Instagram handle is @p.lungarini, I am from Italy, and my email is [redacted] Your prompt action on this matter is greatly appreciated. Thank you for your attention to this issue.

For the past five days, I have been unable to follow anyone on Instagram due to what seems to be a 'temporary' block. I admit that I may have crossed the limit unknowingly by following too many accounts too quickly, but I've since slowed down my activity and still face the same issue. This restriction is affecting my work opportunities as a freelance writer/journalist, as I rely on Instagram to network and find diverse job prospects, not for vanity or selling products. Despite reaching out multiple times to report the problem, I have not received any response. It is becoming increasingly difficult to carry on working under these circumstances. My Instagram account is caterina_marmo. Could you please advise on how to resolve this matter? Thank you for your assistance. Sincerely, Caterina.