Instagram Customer Service Issues

My profile was hacked, and the hacker is active on it. They have posted pictures of my daughter and are spreading my phone number. I cannot access my account anymore. I have reported this and am being extorted for €[redacted] to regain access. I want my old account to be deleted. I have contacted them before with no success. The account used to be named Jenny.01.10.[redacted], then it was changed to Jenny.01.10.[redacted]. I do not know its current name. I want this account to be deleted.

I'm seeking assistance regarding a hacking incident on my Instagram account "Shas.vision." The hacker changed the account information, including email and phone number, and added two-step verification. They are soliciting money from my contacts. Despite sending two video verifications that were both denied, I am unable to regain access. I have provided various posts on my page that clearly identify me. Please assist me in recovering my account. My accurate email is [redacted], and my valid phone number is ([redacted])-[redacted]. Any other information associated with the account is unauthorized.

Hello! We are experiencing an issue with the "Boost" feature on our account, @mellowtonesvocalstudio. We are receiving a message stating that Boost is unavailable, suggesting the account is Russian. However, our account represents a music school in California and uses American banking cards. We can provide evidence to confirm this. We would greatly appreciate your assistance and look forward to your response! Our email is [redacted] Thank you!

I recently reactivated my Instagram account after about 7 months of being disabled. Surprisingly, soon after getting back in, Instagram flagged me for not following guidelines, even though I hadn't even had my account for an hour. I faced a suspension warning, but I complied by submitting a selfie with my username, name, and the code they gave me. It took 52 hours, but they accepted it. However, upon regaining access, I was once again warned of potential suspension for guideline violations, even though I haven't done anything wrong.

Hello, my name is Tiziana Cavaliere and my Instagram account "tizicav" has been hacked and used to compromise other accounts. The hacker has activated two-factor authentication, leaving me unable to recover it. As an artist, my account holds precious photos of my artwork. I have been attempting to regain access for three days without success. If possible, could you assist in deleting the account to prevent further misuse of my art name by the hackers? My email addresses are [redacted] or [redacted] Thank you for your help. Tiziana.

I am having trouble accessing my Instagram account. I received a notification stating that I violated community guidelines, but I haven't posted anything. This situation seems like an error or a hack. To regain access, Instagram asked me to take a selfie with a specific code, which I've submitted. I have always followed the rules on Instagram and am confused about why my account was blocked. Kind regards, Dennis, also known as Alltagsmensch.

My account "tharaka_hvw" got hacked last Saturday, March 11, [redacted]. I utilized the option provided in the Instagram app to report it by submitting a selfie video multiple times. However, since my profile only had one picture of myself, Instagram could not authenticate the selfie videos I sent. Consequently, the hackers were able to send messages to my followers, compromising their privacy. I would appreciate guidance on how to recover my account and any assistance you can offer in restoring it to its original state. Thank you for your help.

I recently tried to access my personal Instagram account and received a message stating that it has been disabled due to policy violations. The content on my profile consists of my personal photography and posts from the last 9 years. Although I have not used it in a couple of months, when I attempted to log in two weeks ago, I was informed that my account was disabled. I am having trouble submitting a request through the online form and keep getting the error message: "You cannot request a review. The decision cannot be reviewed. This is because we have already reviewed it and decided it cannot be reversed, or because 30 days have passed since the account was disabled."

My Instagram account @stienjf was hacked on March 6th, [redacted] by @christina_.fx, Christina Yen. She used my followers to promote fake Bitcoin investments under my identity. Despite informing Instagram, she continues to contact my followers, asking for their phone numbers to send them a fake Facebook SMS with a harmful link. This urgent situation needs to be addressed to regain control of my @stienjf account and have @christina_.fx banned from Instagram. After the hack, I created a new account @jfstien using a visual posted by the thief to warn others. Unfortunately, I received messages advising me to contact @mr_jiggins_ who claimed to solve the problem but scammed me of €[redacted] through www.instagram.com/mr_jiggins_. I reported this to the French cyber police after discovering the bank details were linked to criminals in Eastern Europe. @mr_jiggins_ used multiple usernames since [redacted]. I still lack access to my hacked account, and the imposter remains active. Urgent assistance is needed. Jean Francois STIEN

I need help with my disabled account. I used an app to remove followers who had unfollowed me. I followed the procedure of providing a selfie with the code they sent, but I haven't heard back since January. Now, when I try to log in, it says my account is permanently disabled. When attempting to register a new account with the same username, it shows as already taken. I put a lot of effort into my travel photo account "escape_travel_by_gisele," and there were no violations of the rules.

Hello, I need assistance. I created a business account two weeks ago. I've posted about 30 times. I want to promote some posts, but I'm unable to. Instagram incorrectly identifies my account location as Russia, although I reside in Western Ukraine and have never visited Russia. I've set my region to Ukraine in the settings and selected hryvnia as the payment currency, but the issue persists. I need to rectify this to boost my posts. My account handle is @boneball.shop. Thank you.

Hello, I have spent my entire life in Ukraine, specifically in Kharkov. When the war broke out, I reluctantly left for Egypt where I currently reside. I strongly identify as Ukrainian, despite having relatives in Russia and living close to the border. I am being mistakenly identified as a Russian citizen on Instagram, which is causing me great distress. This error needs to be corrected as soon as possible. I have contacted support multiple times but have not received a response. Please, rectify this mistake and restore my Ukrainian status on my account. Living in a different country has limited my ability to use my page properly, and I am unable to advertise. Your prompt attention to this matter is greatly appreciated. Thank you.

I recently discovered an account using my information under the name Sofia A. with a photo of me. I don't have any social media accounts! I demand that this account be removed as soon as possible with the username palissou352hotmailfr. I am unable to delete it myself as I don't have a password for this email address. Please reply to me promptly and let me know what documents are needed to permanently delete this account! I await your swift response!

Hello, I think my Instagram account was disabled due to a guideline issue. I am willing to ensure my account follows all rules and will delete any violating content. My account is significant to me as it holds 10 years worth of memories. I would be grateful for another opportunity to access my account. Thank you.

Some of my stories got deleted because the bot said they don't comply with the community guidelines. Now I can't use the "collaboration/partnership" function on my reels and publications, which I need for my work as a filmmaker. The story that was removed featured a picture of Ben Laden and a question to guess his name, but it wasn't meant to promote him. It seems to be a misunderstanding. Is there a way for a human to review these stories and enable me to use those functions again? Thank you.

Hello, I am Sumay Banik. Yesterday evening, my Instagram account was hacked by someone. I followed the steps provided by the Instagram team to recover my account, but I encountered difficulties. The video identification process could not be confirmed, and since I only have a profile picture on the account, I am unsure how to proceed to regain access to my profile. This is urgent for me, so I would appreciate any assistance with this issue. Thank you, Sumay Banik Username: sumaybanik

Dear Instagram Team, We recently had our Instagram account banned. We firmly believe this action was a mistake as we always adhere to Instagram's terms and rules diligently. Our account is a vital tool for us to connect with our followers, promote our company, and share engaging content. We have maintained this account for several years, and it holds significant value for us. We kindly request your assistance in resolving this matter promptly so we can resume using our important account. Your help in this regard would be greatly appreciated. Thank you for your attention to this issue.

My Instagram account, username simbee0410, was hacked at 6:55 PM PDT on Saturday, March 18, [redacted]. The hacker has been contacting my friends through my account and has unfollowed them for safety reasons. They are asking for money or cryptocurrency investments. When trying to reset my password, the email goes to the hacker's email address. I need help reclaiming control of my Instagram account, simbee0410.

Hello, I want to apologize if my English is not perfect; I am in need of help. Unfortunately, my mother passed away from breast cancer four years ago, and I am trying to access her Instagram account as it contains important and sentimental photos. Most of her belongings, including her phone, were lost, and I have her password but unable to receive the security code as it is sent to her unreachable phone. I am only 14 years old and cannot offer payment. I am adopted, and she is my biological mother, so there are restrictions on accessing information about her. Please assist me in retrieving the photos. If you require any details, please help me access the account. Thanks, - Janci

Dear Members, I am writing to share an experience I had on March 18th, [redacted]. Someone contacted me with a riddle promising a prize of [redacted]€ upon solving it. After providing my phone number and email to the individual, I was asked to temporarily change my email to theirs for a money transfer. This action led to me being locked out of my account. The person then demanded a video to release the account, which I refused. To address this fraudulent activity, I have reported the incident to the police, and a complaint has been filed (details enclosed). Additionally, my Instagram account, Femmymaus, has been compromised by hackers using my images to misrepresent me. As a precaution, I have changed my email to [redacted] to secure my Paypal account. I kindly request assistance to restore my account to this email for access. Thank you for your attention and support. Sincerely, Leah S.