Instagram Customer Service Issues

Archive 355

The following are issues that customers reported to GetHuman about Instagram customer service, archive #355. It includes a selection of 20 issue(s) reported December 20, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I can't access my Instagram account because I forgot my password and the email and phone number linked to it are no longer recoverable. Initially, my Instagram was linked to my Facebook account, but it was disconnected for some reason. Please assist me in recovering my account. The phone number that was previously associated with my account is [redacted]. The email address linked to this account is [redacted] My username is mahitiger2069. Thank you for your help.
Reported by GetHuman8038071 on mardi 20 décembre 2022 16:30
My account has been hacked. The phone number and email address have been changed, and I am unable to log in again. Someone asked me a question, and when I answered, they requested my GPay code for a prize. Then, they tricked me into changing my email to a crypto mail only on Instagram, leading to the hack. Please assist me in regaining access to my account. This person is a fraud, and I need help. I also have two-factor authentication codes, but they are not working because the hacker changed the number on Instagram. Please, I need your help urgently.
Reported by GetHuman8038419 on mardi 20 décembre 2022 18:00
Hello Instagram Team, I'm Denny from China, and I consider myself a loyal user of your platform. A few months ago, I changed my phone number which was linked to my Instagram account. Recently, I received a request to re-verify my phone number to access my account. This has left me a bit puzzled. I am seeking your assistance as my account holds significant importance to me. Thank you in advance for your prompt response. Best regards, Denny
Reported by GetHuman8039603 on mercredi 21 décembre 2022 02:13
A few days ago, my Instagram account was unexpectedly disabled without any explanation. I am unsure why this action was taken, as I believe there was no wrongdoing on my part. This account holds numerous memories and sentimental value for me, having used it for many years. I kindly request the Instagram team to reconsider and reinstate my account. I assure you that I am committed to following Instagram's guidelines moving forward to prevent any issues. Account Details: - Name: M. Tawk - Username: majedtawk - Linked Email: [redacted] - Linked Mobile: +[redacted]
Reported by GetHuman-majed_ta on mercredi 21 décembre 2022 09:57
Dear Instagram Team, Unfortunately, my phone broke beyond repair, and Apple replaced it with a new one. I can't access my business account, Nile.clo, as I forgot the password. The only way to reset it is by receiving a text on an old number I no longer have. I need your assistance as the account, Nile.clo, only follows me since I am the creator and artist behind it. Quick support would be greatly appreciated. Best regards, Hady S.
Reported by GetHuman-hadysrou on mercredi 21 décembre 2022 13:16
Hello, my Instagram account has been disabled by Instagram, my account severine_gnst email address: [redacted], because I was hacked. My Microsoft account was hacked 2 days before my Instagram account. They changed my email address and phone number, gaining access to all my passwords saved in Microsoft. I have done nothing wrong and always followed the rules. I am sad to lose my account because it took me years to build, and disappointed that you did not contact me before completely disabling it. Could you please review my case? I really would like to recover my Instagram account and also Facebook. 🙏 Thank you in advance. Séverine Geneste Martins
Reported by GetHuman8040723 on mercredi 21 décembre 2022 15:34
My Instagram account was hacked, and someone posted content against the Terms of Service, leading to the account being disabled. Despite changing my password multiple times and submitting ID verification, the message "Help us confirm that you own this account" persists. I've tried various methods found in articles and videos, but none have been successful. The "Get Help With Logging In" button only redirects me to an unhelpful FAQ section. I'm struggling to access Instagram Customer Support and resolve this issue effectively.
Reported by GetHuman-meesbavi on mercredi 21 décembre 2022 17:27
Hello, I recently updated my phone number, but forgot to change it on Instagram. When I tried to log in, I realized I couldn't access my account due to the phone number change. I'm requesting to update my phone number from [redacted] [redacted] 21 14 to +41 76 [redacted] 20 80 on my account. My email is [redacted] Please contact me if you need more information. If updating the number isn't possible, please delete my account. You can reach me at +41 76 [redacted] 20 80. Thank you, Zaira Bürli
Reported by GetHuman-buerli on mercredi 21 décembre 2022 17:56
I sadly lost my boyfriend two weeks ago, and I am trying to request account memorialization on Instagram. I found the option in the Instagram help center, but the links provided are not working. There is a link to contact us for a memorialization request, but it is also not functional. I am struggling to find a solution as Instagram does not have a support service available.
Reported by GetHuman-romekos on mercredi 21 décembre 2022 20:25
Hello, unfortunately, I am unable to access my account anymore. I did not receive the SMS and resetting via email is not working as I do not have the code. The details are: Username: junis.allerlei Email: [redacted] Full Name: Eunice Vilches de la Rosa Date of Birth: 9.12.[redacted] Device: iPhone 11 Phone Number: [redacted]7 There are photos of me on the account. It would be really great if I could regain access to my account. Thank you very much, Eunice Vilches de la Rosa
Reported by GetHuman8042484 on jeudi 22 décembre 2022 07:23
Hello. My account is @evo7n. I have never engaged in promotions on Instagram and have been inactive lately. The photos, stories, and connections on this account are important to me. Losing this account means losing touch with some people. I believe I have followed Instagram's rules and used the platform conscientiously. Some accounts promoting scams go unchecked. I simply use my account to connect and share with friends. Please restore my account. I am willing to refrain from liking or sharing to prevent rule violations. This account is valuable to me, and I hope for your understanding. I am prepared for any necessary verification.
Reported by GetHuman-eghicgo on jeudi 22 décembre 2022 08:02
Hello, it's currently December 22nd, and on the 8th, my account was deleted. This is the second time my account has been deleted by your team. Is there a way I can recover it? I haven't violated any rules. I even provided a photo for verification, but my account was still disabled. I'm very frustrated as I haven't received any response yet. I recently linked my Instagram to TikTok to grow my followers, and now my account was disabled unexpectedly.
Reported by GetHuman-ariimaar on jeudi 22 décembre 2022 17:50
Hello, I need assistance to regain access to my account "asadische" linked to phone number +[redacted]0. The account mainly showcases photos related to motorcycles and motorcycle equipment. Despite attempting to authenticate via a selfie, no progress was made. Though I do receive SMS authorization codes during the account recovery process, I am unable to obtain the authorization code from the third-party app for two-factor authentication. Your help is greatly appreciated.
Reported by GetHuman-ahems on jeudi 22 décembre 2022 20:37
Upon opening the app, I was surprised to see a message stating that my Instagram account has been temporarily locked due to suspicious activity. It seems that my account may have been compromised through a phishing attack. I proceeded to verify my identity using my phone number, but I am unsure where the issue lies.
Reported by GetHuman-nadaahm on jeudi 22 décembre 2022 23:17
Hello, I wanted to share that I had some difficulty with my Instagram account. Yesterday, I accidentally deleted the app from my phone, so I reinstalled it. Unfortunately, I couldn't recall my password, and when I requested a login code from Instagram, I didn't receive it via email. I checked my spam folder diligently, but it wasn't there. I also attempted the selfie video verification for my identity, but encountered issues with that as well. I hope you can assist me with this matter. Thank you.
Reported by GetHuman8045211 on vendredi 23 décembre 2022 10:33
Yesterday, my Instagram was uninstalled, so I reinstalled it. However, when trying to log in, I realized I had forgotten my password. I requested a code via email, but it never arrived; I checked my spam folder, archive, and other folders multiple times. I also attempted to regain access through a selfie video, but it might not have worked due to the camera quality. I hope you can send me the confirmation code via email this time, as the previous attempts did not succeed.
Reported by GetHuman8045211 on vendredi 23 décembre 2022 10:38
A while back, my Facebook and Instagram accounts got hacked. It took me nearly a month to recover my Facebook, but I'm still anxious about my Instagram being compromised. I've been unable to access it. Even after changing my password, the hacker linked a WhatsApp number for two-step verification.
Reported by GetHuman8045475 on vendredi 23 décembre 2022 13:35
I am having trouble accessing my account because my previous phone, a Lenovo, broke and cannot be restored. It had my Google account on it, and now I can't recover it because I need a code that is sent to my Google email, to which I no longer have access. I also can't remember the password, only the previous ones. This situation is preventing me from logging into Instagram, where I have everything. However, I remember what and how, and I can show my face. Maybe you can somehow verify with the photos provided. Thank you for taking the time to help me!
Reported by GetHuman-manssais on vendredi 23 décembre 2022 16:36
Hello! I am having trouble accessing my account because I forgot my password. My account is not linked to an email because I don't have one, and it's also not connected to Facebook because I don't have a Facebook account. When I try to log in using my phone number, I receive a message saying it's not possible to send a link to my number due to my security settings. They ask me to provide my username or email address, but I don't have an email address. The device on which I created the account has been broken for over half a year and cannot be recovered. Please help.
Reported by GetHuman-koreec_ on vendredi 23 décembre 2022 20:19
Today, a friend sent me a photo on WhatsApp and requested I forward it to their Instagram chat. Unaware of the contents, I complied. However, after sending the photo, I found myself blocked from sending Instagram messages for 3 days due to guideline violations. I had no knowledge of the photo's content and am seeking assistance to restore my messaging privileges on my account.
Reported by GetHuman-mdsahils on samedi 24 décembre 2022 01:34

Help me with my Instagram issue

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