Instagram Customer Service Issues

Hello, My Instagram handle is Angi.25_09, and I am having an issue logging in. I initially signed up through another app, and when I tried to log back into Instagram, it asked for a code. The code is being sent to my old phone number, which I no longer have, and I haven't been able to update my phone number yet. I've tried various solutions but have been unsuccessful. Is there a way for me to access my account without needing this code? Alternatively, can I provide you with my new number so you can send the code there? How can we proceed to regain access to my account? Looking forward to your response. Best regards

Hello, I encountered an issue trying to log into my Instagram account. Unfortunately, access was denied citing suspicious activity and requesting identity verification. An email was sent to my old email address, which I had to reset due to its disuse. Nonetheless, no email arrived in my inbox. I am unable to access any links for verification, rendering me locked out of my Instagram account. Moreover, I am unable to receive a link on my new phone number as my phone was stolen last month. How can I regain access to my account for identity verification purposes? I appreciate any guidance. Thank you. Marina S.

My account was hacked 24 hours ago, and despite following all the steps to regain access, I keep getting logged out by the hacker. When trying to submit my identity confirmation, an error message appears, making it impossible to proceed. Despite my friends and family reporting the hacker's posts, I haven't received any response or email regarding this issue. Even after reaching out through various channels, including filling out forms and calling the helpline, no assistance has been provided. This lack of response and assistance is unprofessional and concerning. The hacker is misusing my identity and my connections on Instagram for malicious purposes. I urge Instagram to take immediate action to address this security breach.

Dear Sir/Madam, Our son, Anthony, has opened 2 Instagram accounts on your platform. Unfortunately, the accounts have been hacked and are being used by him. It is crucial to mention that our son is disabled and under guardianship. We have been unsuccessful in deleting his accounts due to not having his passwords. We urgently request the closure of his two accounts, "Antho_fit7" and "Antho_fit8". His mobile phone number is 07 66 03 84 93. For several days, we have been receiving anonymous calls in the middle of the night, and it seems that our numbers have been published on his account. We are unable to take away his phone for security reasons, so we are setting up a new phone plan without internet. However, we truly wish for a complete deletion of his data to avoid receiving calls at night. I am available for further information. Sincerely, Ph. Sanchez Tel 06 13 91 05 10

Hi Instagram, I hope you are having a good day. I recently took a break from Instagram and logged out of my personal account (taylor_moreno100) and business account (_moreno_music_). After the break, I couldn't log back in. I reset the password for my business account successfully, but I am unable to do the same for my personal account. I tried to receive a code via text on my phone number (1-[redacted]) for verification but no texts came through. I sent a video selfie for verification, which got denied. I need access to my personal account as I was coordinating a volunteer group for college starting in the fall, and I need to contact the members. Thank you for your assistance. I am looking forward to your response. -Taylor M.

Hello, I usually am the only one who has access to my private account. I use the private account on 2 of my phones. Now I have the issue that suddenly my password is not working, although I entered it correctly and even saved the password exactly as it is, so now I can only add the password through face recognition. Unfortunately, I have no access to my account on both devices. The old phone number is still linked to my private account! That's why I'm not receiving any emails to reset the password. The activity log showed that someone in the Leipzig area has accessed my account, which doesn't make sense because I don't know anyone there or have given out my password. I'm seeking assistance. Best regards, Tom

I recently bought a new phone and couldn't transfer the data from my old phone. I initially tried to re-download Instagram on my new phone, but I realized I had set up two-factor authentication and didn't have the backup code. I even sent a video to Instagram to verify my ownership, but they rejected it. I need help getting back into my account. It's crucial for my music work, and I've spent a lot of time building my following. I hope someone can assist me in recovering my account.

After creating my first Instagram account, I encountered an issue during the registration process. I was asked to verify myself using a six-digit code sent via email. However, before I could complete the registration, I received a message stating that my account had violated rules or was flagged for suspicious behavior. I suspect this occurred because I copied the verification code from the email instead of typing it in directly. Subsequently, I was prompted to submit a selfie holding a sheet of paper with my Account Name (AnB_ImpressiveVisuals), my real Name (Norbert Brändel), and a new six-digit code to validate my identity. I attempted to do so, but the selfie was either not accepted or not processed.

Hello, I am reaching out today because my Instagram account has been hacked. I am contacting you through Facebook since I am unable to reach Instagram directly, and Instagram is one of your applications. Someone has managed to change the email and phone number associated with my account, completely locking me out. I have proof that the account is mine, including the original email, phone number used to create the account, and the phone model associated with it. I also have personal history evidence on Facebook showing the connection between my Facebook and Instagram accounts. Attached is a screenshot of the current account with the new username "@en2zoo_". I hope to recover my account. Have a good day.

Hello, my name is Maria Nikulina. Yesterday, my account was hacked. Initially, I received an official-looking email from Instagram, clicked a link, and lost access to my account. Subsequently, scammers contacted me from a different number, claiming they had stolen my account and demanded money for its return. I have attached screenshots as evidence. My account @knitbymarynik is linked to Facebook, and I can provide photos, videos, and any proof required to verify ownership. Please assist me in recovering my account. Additionally, I can be reached at [redacted] and [redacted] Thank you for your help.

I used a third-party app to monitor my Instagram followers and unfollowers. After logging in, I got logged out of my account. I've tried various methods to regain access but I keep getting a message that my account is temporarily locked. Despite trying to receive the confirmation code on my linked mobile number, I'm not getting it. I've contacted Instagram multiple times but haven't received a response. I went through a process of sending a selfie video for verification, received confirmation that it's me, and changed my password as instructed. However, I still can't access my account. I'm unsure if I'll be able to regain access soon since it's temporarily locked.

I have been struggling with this issue for months and have yet to find a solution. Despite reaching out to Instagram support without success, my direct messages with one specific person keep disappearing. This peculiar situation affects only me, as the other person can still view our full conversation history. Strangely, our messages vanish each time I attempt to go back to older messages. What's puzzling is that this selective disappearing act occurs solely with this one contact. I have not intentionally deleted any chat or made changes that would result in this behavior. If needed, I can provide screenshots for a clearer explanation. I am perplexed by this situation and seek assistance in resolving it. Why is this occurring, and how can I regain access to all our previous messages? Your support in resolving this matter would be greatly appreciated. Thank you in advance for your assistance; I eagerly await your response.

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Hello, my username is miss.reema.here. I updated my email last month to [redacted] but cannot access my previous email. Recently, I changed my password, and now when I try to log in, I am being asked for a code from my old email. I am concerned about the security of my account and would like this issue resolved promptly. I have already provided a video selfie and can verify my identity through my profile pictures and stories. I understand it may take 3-4 business days, but I have encountered this problem before and would appreciate a quick resolution so that I can access my account safely. Thank you for your assistance.

My Instagram account has been temporarily locked in error as I have not taken any specific actions. My usage of the app is standard, for personal use and leisure purposes. I would like to regain access to my account, please. My email address and phone number are no longer up to date, and I need to update this information on my profile. My old email that I no longer have access to is likely: [redacted] I no longer have access to the mentioned inbox. My current email is: [redacted] And my current phone number is: [redacted]. Thank you for assisting me in regaining access to my account, and I will be more careful with my login information in the future. Sincerely, Ilona T.

I'm facing an issue with my business Instagram account. This morning, I was unexpectedly logged out and upon trying to log back in, I received a message stating that my account was disabled due to my linked Facebook page not following community guidelines. The Facebook page in question only contains photos from my Instagram account. I attempted to appeal this decision by submitting various email addresses associated with my business Instagram but received an error stating they were not linked to any Instagram account, preventing me from sending an appeal. This situation has led me to suspect that my Instagram account may have been hacked, especially since my business Facebook account, which was linked to the Instagram, is functioning without any problems.

My Instagram account was hacked by a crypto scammer. They changed my profile picture, removed all my posts, and altered my username. Additionally, they added two-factor authentication which has blocked my access to the account, despite having the password and associated email. I'm concerned that everyone on my friends' list is now at risk of being hacked or scammed. I've exhausted all of Instagram's available help options, but the responses I received were not human-generated and failed to address the problem. I simply wish to regain access to my Instagram account. I believe Instagram should send me a code to reset all authentication measures, allowing me to log in using my username and password, as I have access to both the account and email. After browsing Reddit, I found others in a similar situation who reported that Instagram eventually provided this assistance once account ownership was verified.

Good afternoon, I need help with my temporarily blocked Instagram account aandres_marin. I downloaded an app to track my followers while abroad, but am now locked out as I can't recall all the required information. I remember my Hotmail password, but can't access it due to additional security measures and no longer have the linked phone number. Is there a way to regain access? I can be reached via my Gmail account provided. My Instagram is also linked to Facebook. Thank you.

I deactivated my Instagram account some time ago to reduce my time on the platform. Lately, I tried to reactivate it, but unfortunately, I'm unable to log back in due to a verification issue. Despite remembering my password and having access to my email, the phone number linked to the account has changed, causing me to be unable to receive the SMS verification code. Although I didn't set up two-factor authentication via any method other than SMS, the option to use a previously saved code doesn't apply to my situation. While Instagram suggests selfie verification as a solution, I encounter a video upload error every time I attempt it, even after attempting on different devices. I cannot reset the password since Instagram doesn't recognize my account when I click the reset option. Surprisingly, I can access my account to initiate the page restoration process, but I'm stuck at the double verification step due to the recurring error with the selfie method and lack of access to other verification methods.