Instagram Customer Service Issues

I recently realized my Instagram account, timmanuel45, had been hacked. The last time I accessed my account was at 10:23 PM on February 11, [redacted]. It all started when someone I knew as luke.genovese1 asked for help accessing something. Despite feeling unsure, I changed my email from [redacted] to [redacted] in my personal info as requested. Shortly after, I got logged out. Luke.genovese1 then blocked me when I questioned what happened, confirming my suspicions. Now, I cannot access my account timmanuel45. I believe there's a chance luke.genovese1's account might also be compromised as this behavior seems out of character for someone I've known and interacted with on Instagram since [redacted].

My Instagram account, mondy_simon, was hacked on January 18, [redacted]. The hacker has been contacting my friends and family asking for personal information, including my 13-year-old daughter. Despite my efforts to recover the account, I received an email stating that my identity could not be confirmed. The hack originated from an iPhone in New York, as shown in the proof I received. My account contains pictures of my underage children, and I am worried about their safety. I have tried to report the account, but nothing has improved. I am extremely concerned for my family's security due to this breach.

My account was hacked, and the last three photos from a private conversation were leaked without my consent. The individual who now controls @julian.kirby_lara could pose a threat. They also hacked @kally.moser and tricked her. Urgent action is needed to prevent the spread of false information. I kindly request that my previous account, @julian.kirby_lara, be deactivated to prevent further misuse of information.

Dear Sir, My official personal Facebook account was linked to my Instagram account. Unfortunately, my Facebook account has been disabled, and I am unable to access my Instagram account. I always follow Facebook community guidelines and have stored important personal information on my Facebook. My identity is confirmed through my official Facebook account. I have submitted my documents for appeal. Kindly review my Facebook account and help me regain access. Thank you, Sharuk Hoque India (Assam) Facebook name: Sharuk Khan Instagram name: m____the_____one

Hello, I need assistance. A few days ago, I received a text from a friend requesting help to recover her Instagram account. Believing it was her, I agreed to assist. She sent me a link to reset her Instagram password, but when I clicked it, I got logged out of my own account and have been unable to log back in. I then received an email from Instagram saying my email and username were changed, despite me not making any changes. I have attempted to reset my password multiple times with no success. I tried sending selfies for verification, but it didn't help. Original Username: xavilomar New Username: _x_avilomar__ Full Name: Xavier Lloveras Marisch Phone Number: +34 [redacted]18 Device: Samsung S10 Location: Barcelona, Spain Please assist me in recovering my account. Let me know if you need additional information. Thank you.

To Instagram Support, I am writing to report that my account was hacked on 2/13/[redacted] around 1:57 PM. Despite successfully completing the selfie video authentication, using the provided code does not grant access. The system claims my account does not exist, however, it is visible to me. I received a notification that my email was removed without a means to reverse it. Moreover, an alert indicated a suspicious login from Nigeria. Trying to refute this led to an expired link for further action. I am distressed about losing my account, which holds years of effort and passion. Kindly assist me in reclaiming access to my valuable account.

My Instagram account was hacked and now someone is using it to advertise inappropriate content. Despite my attempts to recover it, the hacker keeps changing my handle and password ahead of me. I've had people report the account, but the hacker is still active. I am concerned about the security of my phone and personal information. The hacker is posting about bitcoin and trying to gather sensitive details from my friends. I feel helpless as the rightful owner of the account. It's distressing to see my photos and connections disappear. I've contacted Instagram through their profile and had friends report the hack, but no action has been taken. I need urgent assistance as this person has only had control for a short time. I have proof of ownership and want this resolved promptly. The situation is worrisome, and I fear for others facing similar issues. My email address is [redacted] Your help in recovering my account and stopping the hacker's access is crucial.

Subject: Assistance Needed with Instagram Account Access I have been experiencing difficulty accessing my Instagram account, @_shanmcc, ever since updating my email and phone number. Despite receiving confirmation of the changes, my account was reverted to an email address, '[redacted],' that does not exist according to Hotmail. As a result, I am unable to utilize either the old email or number provided. Despite successfully completing face verification, the system still prompts me to confirm outdated information when resetting the password. Furthermore, a search for the old email and number yields a 'user not created' message due to the information being updated. This cycle of errors is frustrating, and I kindly request assistance in resolving this matter promptly. If access to my account cannot be restored, I would appreciate it being deleted entirely. Please address this security glitch promptly. Thank you. Current email: [redacted] Current number: ***********

Good afternoon, I am requesting to unlock my Instagram account. I am willing to provide any necessary documents and photos to prove that the account is mine. I no longer have access to the old phone number linked to the account. My profile is important to me, and it would be a loss for my subscribers if I cannot recover it. I have a personal photo posted on my profile, which I can provide as proof of ownership. I have familiarized myself with the Instagram Community Standards and if I have unintentionally violated any, I apologize and commit to following the rules going forward. My subscribers have become like friends, and I value the communication on the platform. I kindly ask for assistance in restoring my account, as I prefer to stay on this social network. Thank you for your help. My new phone number is: [redacted]3.

Hello, I am currently facing an issue with multiple email accounts being compromised, including my Instagram account which was hacked today. I am seeking assistance from Instagram to regain access to my account. My account name was "anahid_vassilian_photography", and my previous email linked to it was [redacted] I also have another account under "anahid2013". Due to my current overseas status after a long flight, my profile picture may not reflect me. The inactive phone number associated with the account is +[redacted]4, while the active number is +[redacted]4. I am contacting you from my Yahoo account, linked to Instagram as [redacted], which was changed to [redacted] leading to the hack. The profile pictures on both Instagram accounts are the same. I have additional verifications available, including a video with all my images if necessary. Your assistance in resolving this matter is greatly appreciated. Thank you for your help, Anahid V.

I recently deleted my Facebook and Messenger accounts for personal reasons. I am a video creator on Instagram. Instagram mistakenly deactivated my account, only to reinstate it later. However, upon my return, I noticed that all my followers had been deleted, and now I only have 52 followers. Last night, Instagram accused me of compromising my iPhone and advised me to change my password, even though my device is secure. Instagram also mentioned that I may have shared my password, threatening to delete my account if I don't comply. I have not engaged in any misconduct on the platform, similar to my experience with Facebook. I would appreciate assistance in resolving these issues and understanding what is happening with my Instagram account. Thank you.

My account was compromised by hackers, and despite my efforts, I have been unable to regain access. It appears my only option now is to have the account deleted. I attempted all available options to recover my account, including requesting a link to reset the password. However, due to a linked backup account with the same phone number, the reset link was sent for the backup account instead. The "I've been hacked" feature was also unresponsive, prompting me to try again later, which yielded no results even after waiting for hours. In a final attempt, I uninstalled and reinstalled the app, but was unable to use the recovery feature as it stated this device was never used for login before. As a result, I have now transitioned to using my backup account as my main one. I urgently need assistance deleting the compromised account "luke_hudson92," as it contains outdated content I no longer wish to be associated with. Thank you for any help you can provide.

My Instagram account, formerly under the name Breck Stewart with the username @breckstewart1, has been hacked. The hackers changed the username to breckstewart1____. Additionally, they altered the email and phone number associated with the account, making it impossible for me to receive a code to reset my password. I have tried following the instructions provided by Instagram's help center to recover my hacked account and request support, but so far, none of the methods have been successful. The steps for requesting a security code or support from Instagram involve logging in, selecting the account, and trying to send a security code. However, I am unable to proceed with step 5, as the option to indicate that I can't access the email or phone number does not appear. Another option provided is to Verify my identity by getting a response from Meta's Support Team. This process involves providing the email or phone number used for signing up and the type of device initially used. If photos are associated with the account, a video selfie turning the head in different directions is required. Despite the instructions, I am struggling to find a way to actually send the request to Instagram for assistance. The help center lacks information on where to fill out a form or send a message for support. I am feeling stuck and unsure how to proceed without the ability to reach out directly to Instagram support for help.

Hello, I need help with accessing my main Instagram account. I forgot my old password and when I tried to change it, I got locked out of my account. As a result, I'm unable to access my account or use the in-app help feature. I also had a second account, which I was trying to delete since I never used it. It was meant to be a curve modeling page called "curvybustybreastybrains." However, I couldn't delete it successfully. Even though my sister can still see my main account called "cassieishere," I am unable to log in. I tried various methods like deleting the app on my phone, logging out on the computer, and changing my combined Facebook and Instagram password, but nothing seems to work. I deleted some photos and unfollowed people in the early hours of Thursday due to insomnia, which prompted a message about reaching the maximum limit and breaking guidelines. I really need help as this account is essential for my work in the performing arts community. Thank you.

My Instagram account, CouteauxCaprice, has been hacked. The account name has been changed to Couteaux_Caprice, the password was altered, and two-factor authentication has been set up. Despite numerous attempts and providing verification details, I have not been able to recover my account. I rely on this account for my cutlery art business. Armand D. Chemin de Collonges 17 [redacted] Vouvry CH

I received a message from WhatsApp with a link asking me to click to verify my blue badge. I followed the instructions and was prompted to enter a code sent to my email "[redacted]". After submitting the code, I was logged out of my account and unable to access it. The hacker then threatened to scam my followers if I didn't pay to retrieve my account. Despite reaching out to Instagram with evidence, I have not received a response. This account is crucial for my business, and my attempts to verify myself through a selfie video have failed. My username "Jaylettyhairs_au" was changed to "fakomc10k". I have invested time and money into this account's growth through promotions. Please assist me in recovering my account; I am willing to provide any necessary information or conversations with the hacker. Your help is greatly appreciated.

Hello, I hope you are well. I am reaching out because my Instagram account, @iammanoelatorres, was hacked. It has been an account I've had for over seven years. The hacker took advantage of my friend's compromised account, posting bitcoin-related content for about three months, making me believe it was her as her account was still active. She advised me to change my email to a strange one to "authenticate the process" and make money. Sadly, this led to my account being taken over by the hacker posing as her. Despite receiving an email from Instagram about suspicious activity, clicking the "revert" button for unrecognized device access didn't resolve the issue. I've attempted to contact Instagram and Facebook support multiple times with no response. The imposter is messaging my followers with dubious content which could harm both my professional and personal life. I am willing to provide a video and ID for verification if needed. I would greatly appreciate any assistance you could offer. Best regards, Manoela T.

Hello, I am having trouble with my Instagram account. I decided to clean up the number of accounts I follow, and suddenly my account got logged out with a message saying it was hacked and that I needed to change my password to continue. However, I was the one using it, and it seems I was just unfollowing too quickly. The issue is I can't remember the old password to reset it. Even though I enter my phone number/email correctly to recover the account, every time I click on the link sent for password reset, I get an error. This prevents me from creating a new password and getting back into my account. Please help me by contacting me at my main email address. My Instagram account is @skullpier_official. The email on the account is [redacted], and my number is +[redacted]0.

I am writing to report a hacking incident that occurred on my Instagram and Facebook accounts on Tuesday. I have two accounts: maxine_leung and life_with_maxine. I provided my phone number for verification, received a code, and realized the hacker may be in New York. While trying to recover my accounts, I called the hacker through Instagram and heard background music and a non-American male voice. I blocked my friend's hacked account and was able to regain access to my main account, maxine_leung, which is linked to my Facebook. The additional account, life_with_maxine, should share the same password unless there was an issue with the setup. Despite getting my main account back, the hacker tampered with life_with_maxine, altering the bio and blocking further contact. I reported the suspicious account, life_with_maxine1320, through maxine_leung. Thank you for your assistance. Sincerely, Maxine Leung

Hello, I require your assistance. We are a fledgling French start-up that has recently established social media accounts to promote our upcoming mobile fundraising application for non-governmental organizations. Our initial account was unexpectedly blocked by your service, and I am unsure of the reason behind this. Could you clarify the cause for the block and proceed with deleting it entirely? This is essential for us to connect the new account to my Facebook business page. Any assistance in linking this new account to my Facebook page would be highly appreciated. The new account displays an error message indicating certain restricted actions. Your guidance would be greatly valued, as I am anxious about facing another ban. Furthermore, I am interested in certifying this account. Could you outline the necessary procedures and specify the company documents required for this process? Thank you sincerely for your support!